{
 "id": "zoho_mail",
 "name": "Zoho Mail",
 "category": "communication",
 "website": "https://www.zoho.com/mail/",
 "domains": [
  "zoho.com",
  "zohomail.com"
 ],
 "summary": "An admin cancels in the Zoho Mail Admin Console: Subscription, Overview, Manage Subscription, Change Plan, then the Cancel Subscription link. The organization moves to the free plan, or is locked where no free plan exists, so back up first. Zoho's Terms want notice seven days before renewal.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel the subscription",
   "applies_to": "Zoho Mail and Zoho Workplace plans for an organization, billed by Zoho monthly or yearly",
   "who": "An administrator allowed to manage the organization's subscription (whether other admins may do so is configurable)",
   "method": "self_serve",
   "start_url": "https://mailadmin.zoho.com/cpanel/home.do",
   "steps": [
    {
     "do": "Log in to the Zoho Mail Admin Console, open Subscription and select Overview",
     "expect": "your plan details along with the list of licenses and add-ons you own"
    },
    {
     "do": "Click Manage Subscription, then select Change Plan",
     "expect": "all available plans, including your current one"
    },
    {
     "do": "Scroll down the plan details and click the Cancel Subscription link",
     "expect": null
    },
    {
     "do": "Enter the required details and follow the on-screen instructions. Zoho Store's general cancel guide: choose a reason, tick the box to stay on your plan until the end of the billing cycle (or leave it unticked to downgrade now), then click Move to Free Edition",
     "expect": "Move to Free Edition"
    }
   ],
   "confirm_by": "Zoho Store's general guide says you receive a confirmation that your subscription has been successfully downgraded",
   "effective": "The organization moves to the free plan and premium features are disabled, right away or at the end of the billing cycle if you chose that. Where no free plan is offered, the organization account is locked",
   "notice": "Zoho's Terms: plans renew automatically unless you downgrade to a free plan; if you don't want to renew, tell Zoho at least seven days before the renewal date",
   "refund": "Zoho's refund policy: a full refund if you're dissatisfied in your first month (monthly) or first 45 days (annual), or if you cancel within five business days after a monthly renewal or fifteen days after an annual one; questions to payments@zohocorp.com",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s30",
    "s43",
    "s44",
    "s45"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Close the organization account",
   "applies_to": "Organizations that want every user and all data removed, after the subscription is cancelled",
   "who": "The organization's Super Administrator",
   "method": "self_serve",
   "start_url": "https://accounts.zoho.com/u/h",
   "steps": [
    {
     "do": "First cancel any active Zoho Mail subscription, remove every domain mapped to the organization, and delete the organization, selecting the All Zoho services option",
     "expect": null
    },
    {
     "do": "Log in to Zoho Accounts; in the left pane click Settings and go to the Close Account section",
     "expect": "Close Organization"
    },
    {
     "do": "Click Close Organization and enter your password to verify your identity",
     "expect": null
    },
    {
     "do": "Give feedback, click Close Account, then enter your password again",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "All users and data of the organization's Zoho Mail and related Zoho services are permanently deleted or disassociated",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s18",
    "s19",
    "s20",
    "s21",
    "s22",
    "s23",
    "s24",
    "s25"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Mail Free: up to 5 users, 5 GB of mail storage each, and one domain with web-only access. It is offered only in selected data centers",
   "evidence": "documented",
   "source_ids": [
    "s26",
    "s27",
    "s28",
    "s12"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a cheaper plan: Manage Subscription, Change Plan, then Downgrade next to the plan you want and Proceed to Pay. A monthly subscription has to switch to yearly billing to downgrade, and features of the higher plan (storage, configurations, tools) are lost",
   "evidence": "documented",
   "source_ids": [
    "s29",
    "s31",
    "s32",
    "s33"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing is about 20% cheaper than monthly",
   "evidence": "documented",
   "source_ids": [
    "s34"
   ]
  }
 ],
 "export": [
  {
   "data": "A user's own emails, folder by folder",
   "how": "In Zoho Mail, go to Settings, then Import/ Export, choose the folder in the Export section and the period; a notification email brings a download link",
   "format": "Zip file",
   "limits": null,
   "source_ids": [
    "s35",
    "s36"
   ]
  },
  {
   "data": "Whole mailboxes of the organization's users",
   "how": "An admin opens the Admin Console, Mail Settings, Export Mail Account, and schedules an export",
   "format": "ZIP (all plans) or PST (paid plans only)",
   "limits": "Up to 50 users at a time in ZIP and 10 in PST; exports stay available for 30 days from the date of export",
   "source_ids": [
    "s37",
    "s38",
    "s39",
    "s40"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Premium features stop when the downgrade takes effect (now, or at the end of the billing cycle if you chose that); the organization continues on the free plan where it is offered",
  "data_kept": "On the free plan the account stays, limited to free features. Where no free plan exists the organization account is locked and inaccessible. Zoho may terminate unpaid accounts inactive for 120 days in a row, and termination deletes all data. Closing the organization permanently deletes all users and data",
  "you_lose": [
   "Premium features, extra storage, configurations and productivity tools of the paid plan",
   "Access to the whole organization account, where no free plan is offered in your region",
   "All users and data, if you close the organization account"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Zoho Store's general cancel guide asks you to choose a reason before Move to Free Edition",
  "tips": [
   "Back up before cancelling: where no free plan is offered, cancelling locks the organization account, and data can't be recovered once the organization is deleted",
   "Zoho's Terms: tell Zoho at least seven days before the renewal date if you don't want to renew",
   "Missed the renewal? Zoho's refund policy gives a full refund if you cancel within five business days after a monthly renewal or fifteen days after an annual one",
   "Downgrading a monthly plan to a cheaper plan requires switching to yearly billing",
   "Closing the account needs the subscription cancelled, all domains removed and the organization deleted with All Zoho services selected",
   "If you subscribed in the Zoho Mail iPhone app and Apple bills you, cancel with Apple: Settings, your name, Subscriptions. Zoho's help doesn't cover App Store billing"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.zoho.com/mail/help/adminconsole/manage-subscription.html",
   "title": "Managing your Zoho Mail / Zoho Workplace Subscriptions",
   "publisher": "vendor",
   "quote": "Log in to Zoho Mail Admin Console. Navigate to Subscription and select Overview.",
   "supports": "where cancelling starts"
  },
  {
   "id": "s2",
   "url": "https://www.zoho.com/mail/help/adminconsole/manage-subscription.html",
   "title": "Managing your Zoho Mail / Zoho Workplace Subscriptions",
   "publisher": "vendor",
   "quote": "You can view your plan details along with the list of licenses and add-ons you own.",
   "supports": "what the Overview shows"
  },
  {
   "id": "s3",
   "url": "https://www.zoho.com/mail/help/adminconsole/manage-subscription.html",
   "title": "Managing your Zoho Mail / Zoho Workplace Subscriptions",
   "publisher": "vendor",
   "quote": "Click Manage Subscription.",
   "supports": "the Manage Subscription step"
  },
  {
   "id": "s4",
   "url": "https://www.zoho.com/mail/help/adminconsole/manage-subscription.html",
   "title": "Managing your Zoho Mail / Zoho Workplace Subscriptions",
   "publisher": "vendor",
   "quote": "select Change Plan to view all available plans, including your current one.",
   "supports": "the Change Plan step"
  },
  {
   "id": "s5",
   "url": "https://www.zoho.com/mail/help/adminconsole/manage-subscription.html",
   "title": "Managing your Zoho Mail / Zoho Workplace Subscriptions",
   "publisher": "vendor",
   "quote": "Scroll down the plan details displayed, to view the Cancel Subscription link.",
   "supports": "the Cancel Subscription link"
  },
  {
   "id": "s6",
   "url": "https://www.zoho.com/mail/help/adminconsole/manage-subscription.html",
   "title": "Managing your Zoho Mail / Zoho Workplace Subscriptions",
   "publisher": "vendor",
   "quote": "Enter the required details and follow the on-screen instructions to cancel your subscription.",
   "supports": "the final step"
  },
  {
   "id": "s7",
   "url": "https://www.zoho.com/mail/help/adminconsole/manage-subscription.html",
   "title": "Managing your Zoho Mail / Zoho Workplace Subscriptions",
   "publisher": "vendor",
   "quote": "Once you cancel your subscription, your Zoho Mail account will be automatically moved to the free plan.",
   "supports": "cancelling moves the account to the free plan"
  },
  {
   "id": "s8",
   "url": "https://www.zoho.com/mail/help/adminconsole/manage-subscription.html",
   "title": "Managing your Zoho Mail / Zoho Workplace Subscriptions",
   "publisher": "vendor",
   "quote": "If this applies to your region, canceling your subscription will result in your organization account being locked and inaccessible.",
   "supports": "the account is locked where no free plan exists"
  },
  {
   "id": "s9",
   "url": "https://www.zoho.com/mail/help/adminconsole/manage-subscription.html",
   "title": "Managing your Zoho Mail / Zoho Workplace Subscriptions",
   "publisher": "vendor",
   "quote": "Ensure that you have backup of all the data before canceling your subscription, as the data can't be recovered once the organization has been deleted.",
   "supports": "back up before cancelling"
  },
  {
   "id": "s10",
   "url": "https://www.zoho.com/mail/help/adminconsole/manage-subscription.html",
   "title": "Managing your Zoho Mail / Zoho Workplace Subscriptions",
   "publisher": "vendor",
   "quote": "You can also control whether other administrators are allowed to manage the organization's subscription.",
   "supports": "who can manage the subscription"
  },
  {
   "id": "s11",
   "url": "https://www.zoho.com/mail/help/adminconsole/subscription.html",
   "title": "Flexible subscription and extra storage options - Zoho Mail",
   "publisher": "vendor",
   "quote": "All premium features you have been using will be disabled, and you'll be limited to the features offered in the free version of Zoho Mail.",
   "supports": "what cancelling disables"
  },
  {
   "id": "s12",
   "url": "https://www.zoho.com/mail/help/adminconsole/subscription.html",
   "title": "Flexible subscription and extra storage options - Zoho Mail",
   "publisher": "vendor",
   "quote": "Please note that our free plan is currently available only in selected data centers and may not be accessible in all regions.",
   "supports": "the free plan isn't offered everywhere"
  },
  {
   "id": "s13",
   "url": "https://www.zoho.com/store/customer/cancel-subscription.html",
   "title": "Cancel Subscription (Zoho Store)",
   "publisher": "vendor",
   "quote": "Choose a reason for canceling your subscription and click Move to Free Edition to proceed.",
   "supports": "the reason prompt and the final button (general Zoho Store guide)"
  },
  {
   "id": "s14",
   "url": "https://www.zoho.com/store/customer/cancel-subscription.html",
   "title": "Cancel Subscription (Zoho Store)",
   "publisher": "vendor",
   "quote": "If you prefer to remain on your current plan until the end of your billing cycle, check the box.",
   "supports": "keeping the plan until the cycle ends"
  },
  {
   "id": "s15",
   "url": "https://www.zoho.com/store/customer/cancel-subscription.html",
   "title": "Cancel Subscription (Zoho Store)",
   "publisher": "vendor",
   "quote": "you will receive a confirmation indicating that your subscription has been successfully downgraded",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s16",
   "url": "https://www.zoho.com/terms.html",
   "title": "Zoho Terms of Service",
   "publisher": "vendor",
   "quote": "Your subscription will be automatically renewed at the end of each subscription period unless you downgrade your paid subscription plan to a free plan",
   "supports": "auto-renewal"
  },
  {
   "id": "s17",
   "url": "https://www.zoho.com/terms.html",
   "title": "Zoho Terms of Service",
   "publisher": "vendor",
   "quote": "If you do not wish to renew the subscription, you must inform us at least seven days prior to the renewal date.",
   "supports": "the seven-day notice"
  },
  {
   "id": "s18",
   "url": "https://www.zoho.com/mail/help/sign-out-account.html",
   "title": "Closing email Account - Zoho Mail",
   "publisher": "vendor",
   "quote": "In case you have an active Zoho Mail Subscription, you need to cancel the Subscription before closing the account.",
   "supports": "cancel before closing"
  },
  {
   "id": "s19",
   "url": "https://www.zoho.com/mail/help/sign-out-account.html",
   "title": "Closing email Account - Zoho Mail",
   "publisher": "vendor",
   "quote": "If you are a Super Administrator of an account, you will be able to close the account only after the following actions are completed",
   "supports": "who can close the account"
  },
  {
   "id": "s20",
   "url": "https://www.zoho.com/mail/help/sign-out-account.html",
   "title": "Closing email Account - Zoho Mail",
   "publisher": "vendor",
   "quote": "You need to remove all the domains mapped under your organization before you delete the organization.",
   "supports": "remove domains first"
  },
  {
   "id": "s21",
   "url": "https://www.zoho.com/mail/help/sign-out-account.html",
   "title": "Closing email Account - Zoho Mail",
   "publisher": "vendor",
   "quote": "While deleting the organization, ensure to select the All Zoho services option.",
   "supports": "delete the organization first"
  },
  {
   "id": "s22",
   "url": "https://www.zoho.com/mail/help/sign-out-account.html",
   "title": "Closing email Account - Zoho Mail",
   "publisher": "vendor",
   "quote": "In the left pane, click Settings and then navigate to the Close Account section.",
   "supports": "where closing starts"
  },
  {
   "id": "s23",
   "url": "https://www.zoho.com/mail/help/sign-out-account.html",
   "title": "Closing email Account - Zoho Mail",
   "publisher": "vendor",
   "quote": "In the Close Account section, click Close Organization.",
   "supports": "the Close Organization step"
  },
  {
   "id": "s24",
   "url": "https://www.zoho.com/mail/help/sign-out-account.html",
   "title": "Closing email Account - Zoho Mail",
   "publisher": "vendor",
   "quote": "Provide us your feedback and click Close Account.",
   "supports": "the final step"
  },
  {
   "id": "s25",
   "url": "https://www.zoho.com/mail/help/sign-out-account.html",
   "title": "Closing email Account - Zoho Mail",
   "publisher": "vendor",
   "quote": "all users and data associated with your app-specific Zoho services (Zoho Mail, Zoho One, Zoho Directory, Cliq, Connect, Forms, and Vault) will be permanently deleted or disassociated.",
   "supports": "what closing deletes"
  },
  {
   "id": "s26",
   "url": "https://www.zoho.com/mail/help/adminconsole/subscription.html",
   "title": "Flexible subscription and extra storage options - Zoho Mail",
   "publisher": "vendor",
   "quote": "up to 5 users to an organization",
   "supports": "free plan user limit"
  },
  {
   "id": "s27",
   "url": "https://www.zoho.com/mail/help/adminconsole/subscription.html",
   "title": "Flexible subscription and extra storage options - Zoho Mail",
   "publisher": "vendor",
   "quote": "each user gets up to 5 GB of free mail storage",
   "supports": "free plan storage"
  },
  {
   "id": "s28",
   "url": "https://www.zoho.com/mail/help/adminconsole/subscription.html",
   "title": "Flexible subscription and extra storage options - Zoho Mail",
   "publisher": "vendor",
   "quote": "one domain for free with web-only access",
   "supports": "free plan domain and access"
  },
  {
   "id": "s29",
   "url": "https://www.zoho.com/mail/help/adminconsole/manage-subscription.html",
   "title": "Managing your Zoho Mail / Zoho Workplace Subscriptions",
   "publisher": "vendor",
   "quote": "Choose the plan you'd like to downgrade to, and click the Downgrade button next to it.",
   "supports": "the downgrade step"
  },
  {
   "id": "s30",
   "url": "https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "you can cancel your subscription even upto five business days after your renewal date (for monthly subscriptions) or fifteen days after your renewal date (for annual subscriptions)",
   "supports": "refund windows after renewal"
  },
  {
   "id": "s31",
   "url": "https://www.zoho.com/mail/help/adminconsole/manage-subscription.html",
   "title": "Managing your Zoho Mail / Zoho Workplace Subscriptions",
   "publisher": "vendor",
   "quote": "Review the details of your selected plan. Once you've verified everything, click Proceed to Pay to continue.",
   "supports": "confirming a downgrade"
  },
  {
   "id": "s32",
   "url": "https://www.zoho.com/mail/help/adminconsole/manage-subscription.html",
   "title": "Managing your Zoho Mail / Zoho Workplace Subscriptions",
   "publisher": "vendor",
   "quote": "If you're on a monthly subscription, downgrading your plan will require switching to a yearly billing cycle.",
   "supports": "monthly plans must go yearly to downgrade"
  },
  {
   "id": "s33",
   "url": "https://www.zoho.com/mail/help/adminconsole/manage-subscription.html",
   "title": "Managing your Zoho Mail / Zoho Workplace Subscriptions",
   "publisher": "vendor",
   "quote": "When you downgrade to a lower plan, you will lose access to the features available in your current plan.",
   "supports": "what a downgrade loses"
  },
  {
   "id": "s34",
   "url": "https://www.zoho.com/mail/zohomail-pricing.html",
   "title": "Zoho Mail pricing",
   "publisher": "vendor",
   "quote": "We offer a 20% percent discount (approximate) if you choose annual billing.",
   "supports": "the annual discount"
  },
  {
   "id": "s35",
   "url": "https://www.zoho.com/mail/help/import-export-emails.html",
   "title": "Import / Export Emails",
   "publisher": "vendor",
   "quote": "In the Export section, choose the folder from which you want to export the emails.",
   "supports": "how a user exports email"
  },
  {
   "id": "s36",
   "url": "https://www.zoho.com/mail/help/import-export-emails.html",
   "title": "Import / Export Emails",
   "publisher": "vendor",
   "quote": "you will receive a notification email with a link to download the exported emails as a .zip file.",
   "supports": "the export format and delivery"
  },
  {
   "id": "s37",
   "url": "https://www.zoho.com/mail/help/adminconsole/email-backup.html",
   "title": "Email Export and Recovery",
   "publisher": "vendor",
   "quote": "Navigate to Mail Settings and select Export Mail Account.",
   "supports": "where admins export mailboxes"
  },
  {
   "id": "s38",
   "url": "https://www.zoho.com/mail/help/adminconsole/email-backup.html",
   "title": "Email Export and Recovery",
   "publisher": "vendor",
   "quote": "The option to export data in PST format is available only to the organization users who have subscribed to one of our paid plans.",
   "supports": "PST needs a paid plan"
  },
  {
   "id": "s39",
   "url": "https://www.zoho.com/mail/help/adminconsole/email-backup.html",
   "title": "Email Export and Recovery",
   "publisher": "vendor",
   "quote": "A maximum of only 50 users can be exported at once in the ZIP file format.",
   "supports": "export batch limit"
  },
  {
   "id": "s40",
   "url": "https://www.zoho.com/mail/help/adminconsole/email-backup.html",
   "title": "Email Export and Recovery",
   "publisher": "vendor",
   "quote": "The exported data will only be available for 30 days from the date of export.",
   "supports": "how long exports stay available"
  },
  {
   "id": "s41",
   "url": "https://www.zoho.com/terms.html",
   "title": "Zoho Terms of Service",
   "publisher": "vendor",
   "quote": "We reserve the right to terminate unpaid user accounts that are inactive for a continuous period of 120 days.",
   "supports": "inactive free accounts may be terminated"
  },
  {
   "id": "s42",
   "url": "https://www.zoho.com/terms.html",
   "title": "Zoho Terms of Service",
   "publisher": "vendor",
   "quote": "deletion of all data in your user account",
   "supports": "termination deletes data"
  },
  {
   "id": "s43",
   "url": "https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "If at anytime during your first 45 days using our service you are dissatisfied",
   "supports": "the 45-day window for annual plans"
  },
  {
   "id": "s44",
   "url": "https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "If at anytime during your first month using our service you are dissatisfied",
   "supports": "the first-month window for monthly plans"
  },
  {
   "id": "s45",
   "url": "https://www.zoho.com/mail/help/adminconsole/manage-subscription.html",
   "title": "Managing your Zoho Mail / Zoho Workplace Subscriptions",
   "publisher": "vendor",
   "quote": "payments@zohocorp.com",
   "supports": "where refund questions go"
  },
  {
   "id": "s46",
   "url": "https://apps.apple.com/us/app/zoho-mail-email-and-calendar/id909262651",
   "title": "Zoho Mail on the App Store",
   "publisher": "platform",
   "quote": "The Zoho Mail mobile app is available for free.",
   "supports": "the Zoho Mail iPhone app listing"
  },
  {
   "id": "s47",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "Apple's cancel steps, for a subscription Apple bills"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Zoho Mail's help stops at 'follow the on-screen instructions'; the reason prompt, end-of-cycle checkbox, Move to Free Edition button and confirmation come from Zoho Store's general cancel guide, not a Zoho Mail page",
   "The iPhone app lists in-app purchases (Standard and Pro), but no Zoho help page covers cancelling them, so there is no Apple or Google route",
   "How to reduce user licenses isn't documented on the Zoho Mail subscription pages",
   "Plan prices aren't quoted here; they're on Zoho Mail's pricing page",
   "Which refund window applies to monthly plans (first month) and which to annual plans (first 45 days) hasn't been re-confirmed; Zoho's refund policy page (help.zoho.com) states them",
   "The steps for closing the organization account haven't been re-confirmed against Zoho Mail's Close Account help page; each quoted step is still on that page"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "partial",
   "notes": [
    "Re-checked the cancel route against Zoho Mail's Manage Subscription and Subscription help pages and Zoho Store's cancel guide: Admin Console path, Change Plan, Cancel Subscription link, the move to the free plan and the locked account where no free plan exists confirmed",
    "Zoho's Terms, the Close Account help page and the refund policy couldn't be re-read in this review; their quotes are still word for word on the live pages, but the close-account steps and which refund window fits which billing cycle stay unconfirmed",
    "iPhone tip reworded as 'if Apple bills you'; the Apple source now quotes Apple's cancel steps",
    "Rewrote 'Not confirmed yet' notes that described how pages load"
   ]
  }
 },
 "delete_account": {
  "url": "https://accounts.zoho.com/u/h#setting/closeaccount",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/zoho_mail",
 "json": "https://stackcut.io/exits/zoho_mail.json",
 "evidence": {
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   "status": "current",
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   {
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     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}