{
 "id": "zoho_books",
 "name": "Zoho Books",
 "category": "business_finance",
 "website": "https://www.zoho.com/books/",
 "domains": [
  "zoho.com"
 ],
 "summary": "In Zoho Books, open Settings, Manage Subscription, Change Plan, hover over Free Plan, click Downgrade, choose whether to wait for the billing cycle's end, then Confirm Downgrade. Data stays read-only but is deleted after 120 days of inactivity. Zoho's Terms want notice 7 days before renewal.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Paid Zoho Books plans billed by Zoho, monthly or annually",
   "who": "A user who can open Settings, Manage Subscription (the help page names no role)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Log in to your Zoho Books organization and go to Settings",
     "expect": "Manage Subscription"
    },
    {
     "do": "Select Manage Subscription under Organization, then click Change Plan or Upgrade Plan in the top right corner to open the Zoho Store",
     "expect": "Manage Subscription"
    },
    {
     "do": "Click Change Plan under Manage Subscription",
     "expect": "Free Plan"
    },
    {
     "do": "Hover over Free Plan and click Downgrade",
     "expect": "Downgrade automatically at the end of the current billing cycle"
    },
    {
     "do": "Tick Downgrade automatically at the end of the current billing cycle to keep the paid plan until then, or leave it unticked to cancel immediately, then click Confirm Downgrade",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current billing cycle if you tick the Downgrade automatically option; immediately if you leave it unticked",
   "notice": "Zoho's Terms: to stop a renewal, downgrade to a free plan or tell Zoho at least 7 days before the renewal date",
   "refund": "Zoho's refund policy: a full refund if you're dissatisfied in the first month (monthly) or first 45 days (annual), or if you cancel within 5 business days after a monthly renewal or 15 days after an annual one; questions to payments@zohocorp.com",
   "fees": "None: Zoho Books is pay-as-you-go, with no contract or commitment",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan covers 1 user plus 1 accountant and up to 1,000 invoices a year, and stays available while annual revenue is under $50K",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18",
    "s19"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a lower paid plan: in Manage Subscription, Change Plan, click Downgrade under the plan you want, then Confirm. On an annual plan, a partial downgrade is credited as an extension of the subscription, not refunded",
   "evidence": "documented",
   "source_ids": [
    "s20",
    "s3",
    "s33"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing is cheaper; for example, extra users cost $2.50 a month billed annually against $3 monthly",
   "evidence": "documented",
   "source_ids": [
    "s21"
   ]
  }
 ],
 "export": [
  {
   "data": "A backup of the organization's data across Zoho Books modules",
   "how": "Click Settings, choose Data Backup (under Developer Space), click Backup Your Data, confirm the email address and continue; a download link is emailed",
   "format": "A compressed file of CSV files",
   "limits": "The download link expires 30 days after the backup; after starting a backup you can't run another for 15 days",
   "source_ids": [
    "s22",
    "s23",
    "s24",
    "s25",
    "s26",
    "s27"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle if you chose to downgrade then; otherwise right away",
  "data_kept": "Data stays in Zoho Books in read-only mode (you can view it but not change it). If the account is inactive for more than 120 days, the data is permanently deleted",
  "you_lose": [
   "The ability to change data: it becomes read-only",
   "All the data, if the account stays inactive for more than 120 days"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling is a downgrade to the Free Plan in Manage Subscription; afterwards the data is read-only",
   "Tick Downgrade automatically at the end of the current billing cycle to keep paid features until the cycle ends; unticked cancels immediately",
   "Zoho's Terms: downgrade or tell Zoho at least 7 days before the renewal date to stop it renewing",
   "Missed the renewal? Zoho's refund policy gives a full refund if you cancel within 5 business days after a monthly renewal or 15 days after an annual one",
   "Back up before cancelling: the link lasts 30 days, and a new backup can't be started for 15 days",
   "Sign in at least once every 120 days, or the data is permanently deleted"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.zoho.com/books/help/plan/downgrade-account.html",
   "title": "Downgrade your account",
   "publisher": "vendor",
   "quote": "Log in to your Zoho Books organization.",
   "supports": "where the flow starts"
  },
  {
   "id": "s2",
   "url": "https://www.zoho.com/books/help/plan/downgrade-account.html",
   "title": "Downgrade your account",
   "publisher": "vendor",
   "quote": "Select Manage Subscription under Organization.",
   "supports": "the Manage Subscription step"
  },
  {
   "id": "s3",
   "url": "https://www.zoho.com/books/help/plan/downgrade-account.html",
   "title": "Downgrade your account",
   "publisher": "vendor",
   "quote": "Click Change Plan under Manage Subscription.",
   "supports": "the Change Plan step"
  },
  {
   "id": "s4",
   "url": "https://www.zoho.com/books/help/plan/downgrade-account.html",
   "title": "Downgrade your account",
   "publisher": "vendor",
   "quote": "Hover over Free Plan and click Downgrade.",
   "supports": "choosing the Free Plan"
  },
  {
   "id": "s5",
   "url": "https://www.zoho.com/books/help/plan/downgrade-account.html",
   "title": "Downgrade your account",
   "publisher": "vendor",
   "quote": "Check Downgrade automatically at the end of the current billing cycle to cancel your subscription when the billing cycle ends, or uncheck it to cancel it immediately",
   "supports": "choosing when the cancel takes effect"
  },
  {
   "id": "s6",
   "url": "https://www.zoho.com/books/help/plan/downgrade-account.html",
   "title": "Downgrade your account",
   "publisher": "vendor",
   "quote": "Click Confirm Downgrade.",
   "supports": "the final step"
  },
  {
   "id": "s7",
   "url": "https://www.zoho.com/books/help/plan/downgrade-account.html",
   "title": "Downgrade your account",
   "publisher": "vendor",
   "quote": "Change Plan or Upgrade Plan in the top right corner",
   "supports": "opening the Zoho Store"
  },
  {
   "id": "s8",
   "url": "https://www.zoho.com/books/help/plan/downgrade-account.html",
   "title": "Downgrade your account",
   "publisher": "vendor",
   "quote": "Go to Settings.",
   "supports": "the Settings step"
  },
  {
   "id": "s9",
   "url": "https://www.zoho.com/terms.html",
   "title": "Zoho Terms of Service",
   "publisher": "vendor",
   "quote": "Your subscription will be automatically renewed at the end of each subscription period unless you downgrade your paid subscription plan to a free plan",
   "supports": "automatic renewal"
  },
  {
   "id": "s10",
   "url": "https://www.zoho.com/terms.html",
   "title": "Zoho Terms of Service",
   "publisher": "vendor",
   "quote": "If you do not wish to renew the subscription, you must inform us at least seven days prior to the renewal date.",
   "supports": "the 7-day notice"
  },
  {
   "id": "s11",
   "url": "https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "If at anytime during your first month using our service you are dissatisfied",
   "supports": "the monthly refund window"
  },
  {
   "id": "s12",
   "url": "https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "If at anytime during your first 45 days using our service you are dissatisfied",
   "supports": "the annual refund window"
  },
  {
   "id": "s13",
   "url": "https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "you can cancel your subscription even upto five business days after your renewal date (for monthly subscriptions) or fifteen days after your renewal date (for annual subscriptions)",
   "supports": "a full refund shortly after renewal"
  },
  {
   "id": "s14",
   "url": "https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "we will gladly offer you a FULL REFUND for your purchase",
   "supports": "the refund is full"
  },
  {
   "id": "s15",
   "url": "https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "payments@zohocorp.com",
   "supports": "where refund questions go"
  },
  {
   "id": "s16",
   "url": "https://www.zoho.com/us/books/pricing/",
   "title": "Zoho Books pricing (US)",
   "publisher": "vendor",
   "quote": "As Zoho Books is a pay-as-you-go service, you are not obligated to sign a contract or commit to continuing your subscription.",
   "supports": "no contract or commitment"
  },
  {
   "id": "s17",
   "url": "https://www.zoho.com/us/books/pricing/",
   "title": "Zoho Books pricing (US)",
   "publisher": "vendor",
   "quote": "1 User + 1 Accountant",
   "supports": "the Free plan users"
  },
  {
   "id": "s18",
   "url": "https://www.zoho.com/us/books/pricing/",
   "title": "Zoho Books pricing (US)",
   "publisher": "vendor",
   "quote": "Up to 1,000 invoices can be created annually",
   "supports": "the Free plan invoice limit"
  },
  {
   "id": "s19",
   "url": "https://www.zoho.com/us/books/pricing/",
   "title": "Zoho Books pricing (US)",
   "publisher": "vendor",
   "quote": "As long as your revenue for the financial year does not exceed the threshold of $50K, Zoho Books's Free Plan is available indefinitely.",
   "supports": "the Free plan revenue limit"
  },
  {
   "id": "s20",
   "url": "https://www.zoho.com/books/help/plan/downgrade-account.html",
   "title": "Downgrade your account",
   "publisher": "vendor",
   "quote": "Select the plan you want to downgrade to by clicking Downgrade under the plan name.",
   "supports": "downgrading to a lower paid plan"
  },
  {
   "id": "s21",
   "url": "https://www.zoho.com/us/books/pricing/",
   "title": "Zoho Books pricing (US)",
   "publisher": "vendor",
   "quote": "$3 per user/month or $2.50 per user/month, billed annually",
   "supports": "annual billing costs less"
  },
  {
   "id": "s22",
   "url": "https://www.zoho.com/books/help/import-export/backup-your-data.html",
   "title": "Back up your data",
   "publisher": "vendor",
   "quote": "Developer Space",
   "supports": "where Data Backup is in Settings"
  },
  {
   "id": "s23",
   "url": "https://www.zoho.com/books/help/import-export/backup-your-data.html",
   "title": "Back up your data",
   "publisher": "vendor",
   "quote": "Backup Your Data",
   "supports": "the backup button"
  },
  {
   "id": "s24",
   "url": "https://www.zoho.com/books/help/import-export/backup-your-data.html",
   "title": "Back up your data",
   "publisher": "vendor",
   "quote": "The compressed file will consist of CSV files that belong to various modules of Zoho Books.",
   "supports": "what the backup contains, and the format"
  },
  {
   "id": "s25",
   "url": "https://www.zoho.com/books/help/import-export/backup-your-data.html",
   "title": "Back up your data",
   "publisher": "vendor",
   "quote": "You will receive the download link delivered to your mail box.",
   "supports": "the link arrives by email"
  },
  {
   "id": "s26",
   "url": "https://www.zoho.com/books/help/import-export/backup-your-data.html",
   "title": "Back up your data",
   "publisher": "vendor",
   "quote": "The download link for your backed up data will expire 30 days post the date of your backup.",
   "supports": "how long the link lasts"
  },
  {
   "id": "s27",
   "url": "https://www.zoho.com/books/help/import-export/backup-your-data.html",
   "title": "Back up your data",
   "publisher": "vendor",
   "quote": "Once a backup is initiated, you can't backup your data for the next 15 days.",
   "supports": "the 15-day wait between backups"
  },
  {
   "id": "s28",
   "url": "https://www.zoho.com/books/help/plan/downgrade-account.html",
   "title": "Downgrade your account",
   "publisher": "vendor",
   "quote": "all your data in Zoho Books will remain in the read-only mode, from where you'll be able to view the data but not perform any actions on it.",
   "supports": "data is read-only after cancelling"
  },
  {
   "id": "s29",
   "url": "https://www.zoho.com/us/books/kb/subscription/cancel-subscription.html",
   "title": "What happens to the data in my Zoho Books organization if I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Your data will remain in Zoho Books even after you cancel your subscription.",
   "supports": "data is kept"
  },
  {
   "id": "s30",
   "url": "https://www.zoho.com/us/books/kb/subscription/cancel-subscription.html",
   "title": "What happens to the data in my Zoho Books organization if I cancel my subscription?",
   "publisher": "vendor",
   "quote": "If your Zoho Books account remains inactive for more than 120 days, the data in your account will be permanently deleted",
   "supports": "deletion after 120 days of inactivity"
  },
  {
   "id": "s31",
   "url": "https://www.zoho.com/us/books/kb/subscription/cancel-subscription.html",
   "title": "What happens to the data in my Zoho Books organization if I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Before canceling your subscription, you can either export or back up the data in your Zoho Books organization.",
   "supports": "export or back up first"
  },
  {
   "id": "s32",
   "url": "https://www.zoho.com/us/books/kb/subscription/cancel-subscription.html",
   "title": "What happens to the data in my Zoho Books organization if I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Ensure that you access your account at least once every 120 days to keep your data intact.",
   "supports": "sign in every 120 days"
  },
  {
   "id": "s33",
   "url": "https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "In case of partial downgrade of annual subscription, you will be provided credits in the form of extension of subscription for the active licenses.",
   "supports": "annual partial downgrades get a subscription extension, not cash"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Which user role can change the subscription is not stated",
   "The on-screen confirmation after Confirm Downgrade is not documented",
   "Per-module exports (Import/Export help) were not read; only the full backup is described",
   "Plan prices on Zoho Books' pricing page couldn't be read, so they aren't quoted",
   "Apple or Google billing, Zoho One bundles and reseller-billed subscriptions weren't researched, and two Zoho Books help index pages couldn't be read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Downgrade: an annual partial downgrade is credited as a subscription extension (s33)",
    "Re-checked the cancel steps, the Terms' auto-renewal and 7-day notice, the refund windows, the 120-day inactivity deletion, backup and Free plan limits; all confirmed",
    "The Books subscription help index lists no App Store, Google Play or reseller article, so no route is added"
   ]
  }
 },
 "delete_account": {
  "url": "https://accounts.zoho.com/u/h#setting/closeaccount",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "zoho_books",
  "name": "Zoho Books",
  "recipes": [
   {
    "id": "replace-zoho-books",
    "title": "Small business accounting",
    "best_year_one_net": null
   }
  ]
 },
 "page": "https://stackcut.io/cancel/zoho_books",
 "json": "https://stackcut.io/exits/zoho_books.json",
 "evidence": {
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  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "zoho-books--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}