{
 "id": "zipbooks",
 "name": "ZipBooks",
 "category": "business_finance",
 "website": "https://zipbooks.com",
 "domains": [
  "zipbooks.com"
 ],
 "summary": "ZipBooks' public pages don't give in-app steps to cancel a paid plan. Its Terms let you end the agreement by written notice (postal, to its Lehi, Utah address) and by closing your accounts where offered, or ask help@zipbooks.com to delete the account. Data may be deactivated, not deleted. A free Starter plan exists.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Email request to delete the account",
   "applies_to": "ZipBooks accounts on any plan (the Terms don't limit this to a plan)",
   "who": "The account holder (the Terms call this the Customer)",
   "method": "email",
   "start_url": "https://zipbooks.com/contact-us/",
   "steps": [
    {
     "do": "Back up your data and delete any content you don't want kept on ZipBooks' servers",
     "expect": null
    },
    {
     "do": "Email help@zipbooks.com asking ZipBooks to delete your account",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Not stated",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s2",
    "s4",
    "s5",
    "s14",
    "s15"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Written notice under the Terms",
   "applies_to": "Ending your legal agreement with ZipBooks (any plan)",
   "who": "The account holder (the Terms call this the Customer)",
   "method": "letter",
   "start_url": "https://zipbooks.com/terms-of-service/",
   "steps": [
    {
     "do": "Send written notice that you are ending your agreement to Phlo, Inc. d/b/a ZipBooks, 195 W Main Street, Lehi, UT 84043, United States",
     "expect": null
    },
    {
     "do": "Close your accounts for all the ZipBooks Services you use, where ZipBooks offers that option",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Not stated",
   "notice": "None required: the Terms let you end the agreement at any time",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s16",
    "s17",
    "s18",
    "s19"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Starter plan is free. It includes sending unlimited invoices, managing unlimited vendors and customers, accepting Square or PayPal payments, basic reports and connecting one bank account",
   "evidence": "documented",
   "source_ids": [
    "s8",
    "s9",
    "s10"
   ]
  }
 ],
 "export": [
  {
   "data": "Financial reports",
   "how": "Reports can be created and exported in ZipBooks (the help center's Reports collection); the steps and formats aren't confirmed here",
   "format": null,
   "limits": "The Terms make you solely responsible for backing up your data, and say the service is not an archive or file storage service",
   "source_ids": [
    "s20",
    "s5",
    "s21"
   ]
  }
 ],
 "after_cancel": {
  "access_until": null,
  "data_kept": "Information may be deactivated but not deleted, according to the terms. The privacy policy gives no fixed period after an account closes",
  "you_lose": [
   "Any data you delete, which you lose access to, according to the terms"
  ]
 },
 "agent_notes": {
  "sign_in_needed": null,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "The Terms document deleting the account by email and ending the agreement by written notice; they don't say either stops a paid plan's billing, so ask ZipBooks to confirm in writing that billing has stopped",
   "The Terms say you don't need to tell ZipBooks when you stop using the Services, but stopping use doesn't by itself end a paid plan",
   "Delete anything you want removed before closing the account: after cancelling, information may be deactivated but not deleted",
   "Support is by live chat during office hours (Mon-Fri 8am-4pm MT) or email at help@zipbooks.com"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://zipbooks.com/terms-of-service/",
   "title": "ZipBooks Terms of Service",
   "publisher": "vendor",
   "quote": "closing your accounts for all of the Services which you use",
   "supports": "closing an account is an option only where ZipBooks makes it available"
  },
  {
   "id": "s2",
   "url": "https://zipbooks.com/terms-of-service/",
   "title": "ZipBooks Terms of Service",
   "publisher": "vendor",
   "quote": "If Customer wishes to delete its Account, Customer may send an email request to ZipBooks at help@zipbooks.com.",
   "supports": "how to send a deletion request by email"
  },
  {
   "id": "s3",
   "url": "https://zipbooks.com/terms-of-service/",
   "title": "ZipBooks Terms of Service",
   "publisher": "vendor",
   "quote": "If your ZipBooks account is canceled, your information on our servers may be deactivated but not deleted.",
   "supports": "what happens to data after cancelling"
  },
  {
   "id": "s4",
   "url": "https://zipbooks.com/terms-of-service/",
   "title": "ZipBooks Terms of Service",
   "publisher": "vendor",
   "quote": "Any content that you do not wish to remain on our servers after ending your relationship with ZipBooks should be deleted prior to closing your account.",
   "supports": "delete content before closing the account"
  },
  {
   "id": "s5",
   "url": "https://zipbooks.com/terms-of-service/",
   "title": "ZipBooks Terms of Service",
   "publisher": "vendor",
   "quote": "(ii) Customer is solely responsible for the backup of its Data;",
   "supports": "backups are the customer's responsibility"
  },
  {
   "id": "s6",
   "url": "https://zipbooks.com/terms-of-service/",
   "title": "ZipBooks Terms of Service",
   "publisher": "vendor",
   "quote": "(iii) Customer will lose access to any Data that Customer deletes.",
   "supports": "what you lose: data you delete"
  },
  {
   "id": "s7",
   "url": "https://zipbooks.com/terms-of-service/",
   "title": "ZipBooks Terms of Service",
   "publisher": "vendor",
   "quote": "You do not need to specifically inform ZipBooks when you stop using the Services.",
   "supports": "stopping use needs no notice; the terms don't say this ends a paid plan's billing"
  },
  {
   "id": "s8",
   "url": "https://zipbooks.com/pricing/",
   "title": "ZipBooks Pricing",
   "publisher": "vendor",
   "quote": "yes, it starts at free",
   "supports": "the Starter plan is free"
  },
  {
   "id": "s9",
   "url": "https://zipbooks.com/pricing/",
   "title": "ZipBooks Pricing",
   "publisher": "vendor",
   "quote": "Send unlimited invoices",
   "supports": "what the free Starter plan includes"
  },
  {
   "id": "s10",
   "url": "https://zipbooks.com/pricing/",
   "title": "ZipBooks Pricing",
   "publisher": "vendor",
   "quote": "Connect 1 bank account",
   "supports": "the Starter plan's bank account limit"
  },
  {
   "id": "s11",
   "url": "https://zipbooks.com/privacy-policy/",
   "title": "ZipBooks Privacy Policy",
   "publisher": "vendor",
   "quote": "If you no longer desire to use our Services, you may deactivate the Services by contacting us by telephone or postal mail at the contact information listed below.",
   "supports": "the Privacy Policy also names telephone or postal mail for deactivating, but lists no phone number"
  },
  {
   "id": "s12",
   "url": "https://zipbooks.com/privacy-policy/",
   "title": "ZipBooks Privacy Policy",
   "publisher": "vendor",
   "quote": "We will retain your information for as long as your account is active or as needed to provide you with Services.",
   "supports": "retention is tied to the active account; no fixed period after closing"
  },
  {
   "id": "s13",
   "url": "https://zipbooks.com/contact-us/",
   "title": "Contact Us",
   "publisher": "vendor",
   "quote": "Office hours are Mon-Fri 8am-4pm MT.",
   "supports": "support office hours"
  },
  {
   "id": "s14",
   "url": "https://zipbooks.com/contact-us/",
   "title": "Contact Us",
   "publisher": "vendor",
   "quote": "or email us at help@zipbooks.com",
   "supports": "the support email address"
  },
  {
   "id": "s15",
   "url": "https://zipbooks.com/contact-us/",
   "title": "Contact Us",
   "publisher": "vendor",
   "quote": "You can reach us during office hours using our Live Chat",
   "supports": "live chat during office hours"
  },
  {
   "id": "s16",
   "url": "https://zipbooks.com/terms-of-service/",
   "title": "ZipBooks Terms of Service",
   "publisher": "vendor",
   "quote": "If you want to terminate your legal agreement with ZipBooks, you may do so by (a) notifying ZipBooks at any time",
   "supports": "ending the agreement by notice at any time"
  },
  {
   "id": "s17",
   "url": "https://zipbooks.com/terms-of-service/",
   "title": "ZipBooks Terms of Service",
   "publisher": "vendor",
   "quote": "Your notice should be sent, in writing, to ZipBooks' address which is set out at the beginning of these Terms.",
   "supports": "notice must be in writing to ZipBooks' address"
  },
  {
   "id": "s18",
   "url": "https://zipbooks.com/terms-of-service/",
   "title": "ZipBooks Terms of Service",
   "publisher": "vendor",
   "quote": "whose principal place of business is at 195 W Main Street Lehi, UT 84043, United States.",
   "supports": "ZipBooks' postal address"
  },
  {
   "id": "s19",
   "url": "https://zipbooks.com/terms-of-service/",
   "title": "ZipBooks Terms of Service",
   "publisher": "vendor",
   "quote": "where ZipBooks has made this option available to you.",
   "supports": "closing accounts only where the option is offered"
  },
  {
   "id": "s20",
   "url": "https://help.zipbooks.com/",
   "title": "ZipBooks Knowledge Base",
   "publisher": "vendor",
   "quote": "Create and export financial reports",
   "supports": "reports can be exported"
  },
  {
   "id": "s21",
   "url": "https://zipbooks.com/terms-of-service/",
   "title": "ZipBooks Terms of Service",
   "publisher": "vendor",
   "quote": "does not operate as an archive or file storage service",
   "supports": "ZipBooks isn't an archive of your data"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "In-app steps to cancel or downgrade a paid plan aren't on ZipBooks' public pages; they would be in the Account section of its knowledge base",
   "Whether deleting the account or sending written notice stops a paid plan's billing, and when access ends, isn't stated",
   "The Privacy Policy names telephone for deactivating, but no ZipBooks phone number is published on its contact page or policy",
   "ZipBooks' Terms don't publish refund, auto-renewal or notice terms for paid plans",
   "The steps and file formats for exporting reports or other data aren't confirmed",
   "The pricing page shows paid plan prices (15 and 35) without stating the currency or billing period"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added the Terms' written-notice route (postal notice to Phlo, Inc. d/b/a ZipBooks in Lehi, Utah, plus closing accounts where offered)",
    "Added backup and delete-before-closing steps to the email route, and the contact page as its source",
    "Added that reports can be exported, from ZipBooks' knowledge base",
    "Rewrote the not-confirmed notes; all existing quotes re-checked"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/zipbooks",
 "json": "https://stackcut.io/exits/zipbooks.json",
 "evidence": {
  "packet_revision": "6b4287b53e5c7ee4dd90b18ff208b439fe77c52355799de990a263f8f0c9e652",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "zipbooks--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "zipbooks--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}