{
 "id": "zendesk",
 "name": "Zendesk",
 "category": "customer_support",
 "website": "https://www.zendesk.com",
 "domains": [
  "zendesk.com"
 ],
 "summary": "The account owner cancels in Admin Center: Account, Billing, Subscription, Manage, Remove products or cancel account, Cancel account, at least 30 days before the term ends; access lasts until the billing cycle ends. No refunds; the rest of the term stays payable. Sales-assisted accounts send written notice instead.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Self-service Zendesk accounts (Zendesk Suite, Support and other products bought online)",
   "who": "The account owner (billing admins can't cancel products or accounts)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In Admin Center, click Account in the sidebar, then select Billing, then Subscription",
     "expect": "Manage"
    },
    {
     "do": "Click Manage, then click Remove products or cancel account at the bottom of the Manage subscription page",
     "expect": "Cancel account"
    },
    {
     "do": "Click Cancel account",
     "expect": "a message asking you to confirm the cancellation and telling you when it will take effect"
    },
    {
     "do": "Click Cancel account again to confirm",
     "expect": "a cancellation survey"
    },
    {
     "do": "Select the reason you're cancelling, then confirm the cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current billing cycle; you can keep using the account until then",
   "notice": "Cancel at least 30 days before the end of your subscription term: for self-service customers, cancelling in Admin Center is the notice the Customer Agreement requires",
   "refund": "No refunds or credits for subscription charges or for time you don't use",
   "fees": "Under the Customer Agreement, if you cancel before the end of the subscription term you pay any unpaid amounts for the rest of the term",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Sales-assisted (managed) accounts, and any subscription under an Order Form",
   "who": "The customer, by written notice to Zendesk",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Contact your Zendesk account representative or Zendesk Customer Support: sales-assisted accounts can't be cancelled online",
     "expect": null
    },
    {
     "do": "Send written notice that you won't renew at least 30 days before the subscription term ends: email legalnotice@zendesk.com, or mail Zendesk, Inc., Attn: Legal Department, 181 Fremont Street, 17th Floor, San Francisco, California 94105, U.S.A.",
     "expect": null
    },
    {
     "do": "To downgrade or cut agents for the next term instead, email revops@zendesk.com at least 30 days before the current term ends",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the subscription term",
   "notice": "At least 30 days' prior written notice of intent not to renew, by email to legalnotice@zendesk.com or by mail to Zendesk's Legal Department; otherwise, unless the Order Form says differently, the term renews for an equivalent term and Zendesk may apply then-current rates",
   "refund": "Charges are non-cancelable and non-refundable, except as the agreement states",
   "fees": "Cancelling before the end of the term leaves any unpaid amounts for the rest of the term payable; plans and agent counts can't be reduced mid-term",
   "source_ids": [
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s13",
    "s49",
    "s50"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through a Zendesk reseller",
   "applies_to": "Zendesk subscriptions bought through a reseller",
   "who": "The customer, through the reseller it pays",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the reseller you pay: fees for a reseller purchase are paid to the reseller, not to Zendesk",
     "expect": null
    },
    {
     "do": "Also send Zendesk written notice of non-renewal at least 30 days before the term ends, as in the contract route",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Any refund you're eligible for is paid by Zendesk to the reseller, which then refunds you",
   "fees": null,
   "source_ids": [
    "s51",
    "s52",
    "s16",
    "s49"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause the account for up to three months with charges on hold, keeping data and settings; it reverts to paid after 90 days. For monthly-paying accounts under $20,000 ARR; the account owner selects Pause account in the same Remove products or cancel account page",
   "evidence": "documented",
   "source_ids": [
    "s20",
    "s21",
    "s22",
    "s23",
    "s24",
    "s25"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "On a self-service account, the account owner or a billing admin lowers agent seats in Billing, Subscription, Manage by editing Seats and clicking Update subscription. Online-assisted accounts can't remove seats",
   "evidence": "documented",
   "source_ids": [
    "s26",
    "s27",
    "s28"
   ]
  },
  {
   "type": "downgrade",
   "what": "Plans and agent counts can't be cut during a subscription term; for the next term, give 30 days' written notice before the term ends to revops@zendesk.com",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s19"
   ]
  }
 ],
 "export": [
  {
   "data": "Tickets, users and organizations",
   "how": "The account owner asks Zendesk Customer Support to enable data exports; then an admin requests the export in Admin Center, Account, Tools, Reports, and Zendesk emails a download link",
   "format": "JSON, CSV or XML",
   "limits": "Needs Suite Growth, Professional, Enterprise or Enterprise Plus (or Support Professional or Enterprise). Exports are off by default. CSV leaves out deleted tickets, ticket comments and descriptions; AI agent tickets can't be exported; the link is valid for at least three days. After the term ends, the Customer Agreement allows 30 days to export",
   "source_ids": [
    "s29",
    "s30",
    "s31",
    "s32",
    "s33",
    "s34",
    "s35",
    "s36",
    "s37"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle",
  "data_kept": "Deletion of Service Data starts 90 days after the account is cancelled or terminated (trial accounts: nine months after the trial ends), and Zendesk doesn't offer expedited deletion. You can export for 30 days after the subscription term",
  "you_lose": [
   "Tickets and lead data, user information, channels, business rules and all other settings"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "After you confirm, a cancellation survey asks for your reason before the final confirmation; the help article also suggests pausing instead",
  "tips": [
   "Only the account owner can cancel or pause; billing admins can't cancel",
   "Individual products in a Zendesk Suite account can't be cancelled, and removing Support or Suite might cancel the whole account",
   "Some self-service customers must contact Zendesk Customer Support to cancel",
   "Data exports are off by default and must be enabled by Customer Support, so ask early",
   "Paid Zendesk Marketplace apps bill separately: an admin uninstalls the app to cancel, and any remaining cost is prorated back to the payment method on file",
   "To cancel a trial, Zendesk recommends letting it expire",
   "Written notices to Zendesk go to legalnotice@zendesk.com or by mail to its Legal Department"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
   "title": "Canceling products and accounts",
   "publisher": "vendor",
   "quote": "You must be the account owner to cancel the account.",
   "supports": "who can cancel"
  },
  {
   "id": "s2",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
   "title": "Canceling products and accounts",
   "publisher": "vendor",
   "quote": "Billing admins cannot cancel products or accounts.",
   "supports": "billing admins can't cancel"
  },
  {
   "id": "s3",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
   "title": "Canceling products and accounts",
   "publisher": "vendor",
   "quote": "In Admin Center, click Account in the sidebar, then select Billing > Subscription.",
   "supports": "where the flow starts"
  },
  {
   "id": "s4",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
   "title": "Canceling products and accounts",
   "publisher": "vendor",
   "quote": "Click Remove products or cancel account at the bottom of the Manage subscription page.",
   "supports": "the Remove products or cancel account step"
  },
  {
   "id": "s5",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
   "title": "Canceling products and accounts",
   "publisher": "vendor",
   "quote": "Click Cancel account. A message appears asking you to confirm the cancellation and tells you when the cancellation will take effect.",
   "supports": "the Cancel account step and what appears"
  },
  {
   "id": "s6",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
   "title": "Canceling products and accounts",
   "publisher": "vendor",
   "quote": "Click Cancel account again to confirm the cancellation. A cancellation survey appears.",
   "supports": "the confirm step and the survey"
  },
  {
   "id": "s7",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
   "title": "Canceling products and accounts",
   "publisher": "vendor",
   "quote": "Select the reason you're canceling, then confirm the cancellation.",
   "supports": "the final step"
  },
  {
   "id": "s8",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
   "title": "Canceling products and accounts",
   "publisher": "vendor",
   "quote": "If you cancel in the middle of a billing cycle, you can continue to use the account until your billing cycle ends.",
   "supports": "when access ends"
  },
  {
   "id": "s9",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
   "title": "Canceling products and accounts",
   "publisher": "vendor",
   "quote": "You must notify Zendesk at least 30 days prior to the end of your subscription term of your intent to cancel your Zendesk account.",
   "supports": "the 30-day notice"
  },
  {
   "id": "s10",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
   "title": "Canceling products and accounts",
   "publisher": "vendor",
   "quote": "For self-service customers, notice is deemed given when you cancel in Admin Center.",
   "supports": "cancelling online counts as notice"
  },
  {
   "id": "s11",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408886583194-Can-I-get-a-refund-for-my-canceled-subscription",
   "title": "Can I get a refund for my canceled subscription?",
   "publisher": "vendor",
   "quote": "No, Zendesk doesn't offer refunds or credits for subscription charges or the time you don't use your account.",
   "supports": "no refunds"
  },
  {
   "id": "s12",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
   "title": "Canceling products and accounts",
   "publisher": "vendor",
   "quote": "Click Manage to manage your subscription.",
   "supports": "the Manage step"
  },
  {
   "id": "s13",
   "url": "https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/",
   "title": "Zendesk Customer Agreement",
   "publisher": "vendor",
   "quote": "if Customer cancels its account before the end of the Subscription Term, Customer will pay any unpaid amounts covering the remainder of the Subscription Term.",
   "supports": "the rest of the term stays payable"
  },
  {
   "id": "s14",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
   "title": "Canceling products and accounts",
   "publisher": "vendor",
   "quote": "If you have a Zendesk sales-assisted (managed) account instead of a self-service account, you cannot cancel your subscription online.",
   "supports": "sales-assisted accounts can't cancel online"
  },
  {
   "id": "s15",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408883572250-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "If you have a Sales assisted account, contact your account representative to cancel your account.",
   "supports": "contact the account representative"
  },
  {
   "id": "s16",
   "url": "https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/",
   "title": "Zendesk Customer Agreement",
   "publisher": "vendor",
   "quote": "Unless either party provides at least 30 days' prior written notice of its intent not to renew",
   "supports": "the 30-day non-renewal notice"
  },
  {
   "id": "s17",
   "url": "https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/",
   "title": "Zendesk Customer Agreement",
   "publisher": "vendor",
   "quote": "the Subscription Term will automatically renew for an equivalent term and Zendesk may apply then-current rates.",
   "supports": "auto-renewal at then-current rates"
  },
  {
   "id": "s18",
   "url": "https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/",
   "title": "Zendesk Customer Agreement",
   "publisher": "vendor",
   "quote": "Customer cannot downgrade its Service Plan or reduce the applicable pricing metric (such as the number of Agents) during a Subscription Term.",
   "supports": "no downgrades or agent cuts mid-term"
  },
  {
   "id": "s19",
   "url": "https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/",
   "title": "Zendesk Customer Agreement",
   "publisher": "vendor",
   "quote": "seeking any such downgrade or reduction for a future term must give 30 days' written notice of such changes prior to the end of the current Subscription Term to revops@zendesk.com.",
   "supports": "how to downgrade for the next term"
  },
  {
   "id": "s20",
   "url": "https://support.zendesk.com/hc/en-us/articles/10473742204058",
   "title": "Pausing an account",
   "publisher": "vendor",
   "quote": "You must be the account owner to pause an account.",
   "supports": "who can pause"
  },
  {
   "id": "s21",
   "url": "https://support.zendesk.com/hc/en-us/articles/10473742204058",
   "title": "Pausing an account",
   "publisher": "vendor",
   "quote": "Your subscription charges will be on-hold for three months.",
   "supports": "charges are on hold while paused"
  },
  {
   "id": "s22",
   "url": "https://support.zendesk.com/hc/en-us/articles/10473742204058",
   "title": "Pausing an account",
   "publisher": "vendor",
   "quote": "Your account will automatically revert back to a paid account after 90 days.",
   "supports": "the pause ends after 90 days"
  },
  {
   "id": "s23",
   "url": "https://support.zendesk.com/hc/en-us/articles/10473742204058",
   "title": "Pausing an account",
   "publisher": "vendor",
   "quote": "accounts with less than $20,000 ARR and monthly payments can be paused",
   "supports": "who is eligible to pause"
  },
  {
   "id": "s24",
   "url": "https://support.zendesk.com/hc/en-us/articles/10473742204058",
   "title": "Pausing an account",
   "publisher": "vendor",
   "quote": "Your data, settings, and account information will stay safe and secure.",
   "supports": "data is kept while paused"
  },
  {
   "id": "s25",
   "url": "https://support.zendesk.com/hc/en-us/articles/10473742204058",
   "title": "Pausing an account",
   "publisher": "vendor",
   "quote": "Confirm pause",
   "supports": "the pause confirm step"
  },
  {
   "id": "s26",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408881540506",
   "title": "Adding agent seats to your subscription",
   "publisher": "vendor",
   "quote": "account owner or a billing admin with a self-service account",
   "supports": "who can remove agent seats"
  },
  {
   "id": "s27",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408881540506",
   "title": "Adding agent seats to your subscription",
   "publisher": "vendor",
   "quote": "Customers with Zendesk online-assisted accounts cannot remove agent seats.",
   "supports": "online-assisted accounts can't remove seats"
  },
  {
   "id": "s28",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408881540506",
   "title": "Adding agent seats to your subscription",
   "publisher": "vendor",
   "quote": "Update subscription",
   "supports": "the seat change step"
  },
  {
   "id": "s29",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408886165402",
   "title": "Exporting ticket, user, or organization data from your account",
   "publisher": "vendor",
   "quote": "You can export account data, such as tickets, users, or organizations, to a JSON, CSV, or XML file.",
   "supports": "what can be exported, and the formats"
  },
  {
   "id": "s30",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408886165402",
   "title": "Exporting ticket, user, or organization data from your account",
   "publisher": "vendor",
   "quote": "To protect the data in your Zendesk account, data exports are not enabled by default in Zendesk accounts.",
   "supports": "exports are off by default"
  },
  {
   "id": "s31",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408886165402",
   "title": "Exporting ticket, user, or organization data from your account",
   "publisher": "vendor",
   "quote": "the account owner must contact Zendesk Customer Support to enable data exports in the account",
   "supports": "how exports are enabled"
  },
  {
   "id": "s32",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408886165402",
   "title": "Exporting ticket, user, or organization data from your account",
   "publisher": "vendor",
   "quote": "Admin Center > Account > Tools > Reports",
   "supports": "where exports are requested"
  },
  {
   "id": "s33",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408886165402",
   "title": "Exporting ticket, user, or organization data from your account",
   "publisher": "vendor",
   "quote": "When the export is complete, Zendesk sends you an email containing a download link.",
   "supports": "how the export is delivered"
  },
  {
   "id": "s34",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408886165402",
   "title": "Exporting ticket, user, or organization data from your account",
   "publisher": "vendor",
   "quote": "The data does not include deleted tickets, ticket comments, or ticket descriptions.",
   "supports": "what CSV exports leave out"
  },
  {
   "id": "s35",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408886165402",
   "title": "Exporting ticket, user, or organization data from your account",
   "publisher": "vendor",
   "quote": "Growth, Professional, Enterprise, or Enterprise Plus",
   "supports": "which plans can export"
  },
  {
   "id": "s36",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408886165402",
   "title": "Exporting ticket, user, or organization data from your account",
   "publisher": "vendor",
   "quote": "valid for at least three days",
   "supports": "how long the link lasts"
  },
  {
   "id": "s37",
   "url": "https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/",
   "title": "Zendesk Customer Agreement",
   "publisher": "vendor",
   "quote": "During and 30 days after the Subscription Term, Customer may export Service Data",
   "supports": "the 30-day export window after the term"
  },
  {
   "id": "s38",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408883628954",
   "title": "Zendesk Service Data Deletion Policy",
   "publisher": "vendor",
   "quote": "ninety (90) days after your Account for one of the Services listed below is canceled or terminated",
   "supports": "when deletion starts"
  },
  {
   "id": "s39",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408883628954",
   "title": "Zendesk Service Data Deletion Policy",
   "publisher": "vendor",
   "quote": "We do not offer expedited deletion of Service Data.",
   "supports": "no early deletion"
  },
  {
   "id": "s40",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
   "title": "Canceling products and accounts",
   "publisher": "vendor",
   "quote": "You won't be able to access your tickets or lead data, user information, channels, business rules, or any other settings.",
   "supports": "what you lose"
  },
  {
   "id": "s41",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
   "title": "Canceling products and accounts",
   "publisher": "vendor",
   "quote": "Instead of canceling your account, consider pausing your account instead.",
   "supports": "the help article suggests pausing"
  },
  {
   "id": "s42",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
   "title": "Canceling products and accounts",
   "publisher": "vendor",
   "quote": "You cannot cancel individual products in a Zendesk Suite account",
   "supports": "Suite products can't be cancelled one by one"
  },
  {
   "id": "s43",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
   "title": "Canceling products and accounts",
   "publisher": "vendor",
   "quote": "Removing Support or Zendesk Suite might also cancel your Zendesk account because these products set the foundation for your other products.",
   "supports": "removing Support or Suite may cancel the account"
  },
  {
   "id": "s44",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
   "title": "Canceling products and accounts",
   "publisher": "vendor",
   "quote": "Some self-service customers must contact Zendesk Customer Support to cancel products and accounts.",
   "supports": "some must cancel through Customer Support"
  },
  {
   "id": "s45",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408838586650-How-do-I-cancel-a-subscription-to-a-marketplace-app",
   "title": "How do I cancel a subscription to a marketplace app?",
   "publisher": "vendor",
   "quote": "uninstall the app to cancel the subscription at any time",
   "supports": "cancelling a paid marketplace app"
  },
  {
   "id": "s46",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408838586650-How-do-I-cancel-a-subscription-to-a-marketplace-app",
   "title": "How do I cancel a subscription to a marketplace app?",
   "publisher": "vendor",
   "quote": "Any remaining cost is prorated back to the payment method on file.",
   "supports": "marketplace app refunds are prorated"
  },
  {
   "id": "s47",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
   "title": "Canceling products and accounts",
   "publisher": "vendor",
   "quote": "To cancel a trial account, Zendesk recommends letting the trial expire.",
   "supports": "trials"
  },
  {
   "id": "s48",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408886165402",
   "title": "Exporting ticket, user, or organization data from your account",
   "publisher": "vendor",
   "quote": "AI agent tickets cannot be exported",
   "supports": "AI agent tickets aren't exportable"
  },
  {
   "id": "s49",
   "url": "https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/",
   "title": "Zendesk Customer Agreement",
   "publisher": "vendor",
   "quote": "notice to Zendesk will be sent: (a) by email, to legalnotice@zendesk.com; or (b) by mail, to Zendesk, Inc., 181 Fremont Street, 17th Floor, San Francisco, California 94105",
   "supports": "where written notices to Zendesk go"
  },
  {
   "id": "s50",
   "url": "https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts",
   "title": "Canceling products and accounts",
   "publisher": "vendor",
   "quote": "For self-service customers, notice is deemed given when you cancel in Admin Center. All other customers must contact Zendesk Customer Support.",
   "supports": "how customers who aren't self-service give notice"
  },
  {
   "id": "s51",
   "url": "https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/",
   "title": "Zendesk Customer Agreement",
   "publisher": "vendor",
   "quote": "If Customer purchases the Services through a Reseller, all applicable fees will be paid by Customer directly to the Reseller.",
   "supports": "reseller purchases are paid to the reseller"
  },
  {
   "id": "s52",
   "url": "https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/",
   "title": "Zendesk Customer Agreement",
   "publisher": "vendor",
   "quote": "If Customer is eligible for a refund, Zendesk will refund the Reseller, who will then refund the Customer.",
   "supports": "refunds for reseller purchases go through the reseller"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "What confirms the cancellation afterwards (an email or a status on the Subscription page) is not documented",
   "When a self-service seat reduction lowers the bill is not stated in the seats article",
   "How a reseller-billed subscription is cancelled, and when it ends, isn't documented beyond fees and refunds going through the reseller"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Contract route: notice goes to legalnotice@zendesk.com or by mail to the Legal Department (Customer Agreement Notices clause); method set to email",
    "Added a reseller route: the Customer Agreement says reseller purchases are paid to, and refunded through, the reseller",
    "Summary and self-serve notice: the 30-day notice applies to self-service too (cancelling in Admin Center is the notice)"
   ]
  }
 },
 "delete_account": {
  "url": "https://support.zendesk.com/hc/en-us/articles/223774027-Canceling-your-Support-account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "zendesk",
  "name": "Zendesk",
  "recipes": [
   {
    "id": "support-inbox",
    "title": "Small-team support inbox",
    "best_year_one_net": 3060
   }
  ]
 },
 "page": "https://stackcut.io/cancel/zendesk",
 "json": "https://stackcut.io/exits/zendesk.json",
 "evidence": {
  "packet_revision": "ee7748994aafcaf6ca3cc1146b723ef7b68bd902e4b9983689e77c046241ec2d",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "zendesk--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "zendesk--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "zendesk--reseller-or-partner--r3",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}