{
 "id": "zenbusiness",
 "name": "ZenBusiness",
 "category": "business_finance",
 "website": "https://www.zenbusiness.com",
 "domains": [
  "zenbusiness.com"
 ],
 "summary": "In CA, CO, DE, HI, IL, NY, TN and DC, set subscriptions to Do Not Renew in Account Settings, Subscriptions; everyone else calls or chats with support. Gotcha: registered agent service ($199/yr) is cancelled only by phone, after you file a new agent with the state and send proof.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Do Not Renew in the dashboard",
   "applies_to": "Money Pro, Worry-Free Compliance, and domain, website and email subscriptions, for customers in California, Colorado, Delaware, Hawaii, Illinois, New York, Tennessee and Washington, DC",
   "who": "The account holder, signed in at zenbusiness.com",
   "method": "self_serve",
   "start_url": "https://www.zenbusiness.com/",
   "steps": [
    {
     "do": "Log in at zenbusiness.com and click the profile icon",
     "expect": "Account Settings"
    },
    {
     "do": "Open Account Settings, then Subscriptions",
     "expect": null
    },
    {
     "do": "Find the service and click Cancel",
     "expect": null
    },
    {
     "do": "Repeat for each subscription you want to stop",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Do Not Renew: the subscription continues until the current term ends, then doesn't renew",
   "notice": "None stated. For domains, the Terms say upcoming renewals may be cancelled 15 days before the renewal purchase",
   "refund": "Annual subscriptions: full refund within 30 days of purchase, less state or other third-party fees; no prorated refunds after 30 days. Monthly subscriptions: no prorated refunds. Domain fees aren't refundable once renewed",
   "fees": "Worry-Free Compliance also bills the state's filing fee whenever it files for you (for example, an annual report)",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s11",
    "s12",
    "s24",
    "s27",
    "s29",
    "s28",
    "s42",
    "s50"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Through support (phone or chat)",
   "applies_to": "Any subscription for customers outside those eight states; formation plans and what they bundle (Pro and Premium renew yearly, Starter's free compliance year renews at $199/yr, the website builder renews monthly after 30 days); ZenBusiness Banking; closing the account",
   "who": "The account holder",
   "method": "phone",
   "start_url": "https://www.zenbusiness.com/contact-us/",
   "steps": [
    {
     "do": "Call support at (844) 493-6249 (Monday to Friday 8am to 8pm CT, Saturdays and Sundays 9am to 6pm CT), or use the chat bubble on the contact page",
     "expect": null
    },
    {
     "do": "Name every subscription you want cancelled. For a formation plan, ask which ongoing features it includes so each renewal stops",
     "expect": null
    },
    {
     "do": "For ZenBusiness Banking, first move all funds out: the balance must be $0 with no pending transactions",
     "expect": null
    },
    {
     "do": "To close the whole account: dissolve the LLC first if you're shutting down, cancel or transfer the registered agent, cancel every subscription and close Banking, then ask support to confirm full account closure",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Monthly subscriptions: billing stops and access continues through the end of the billing period. When an annual subscription cancelled through support ends isn't stated",
   "notice": "None stated. ZenBusiness may email a reminder before billing dates but isn't required to",
   "refund": "Annual subscriptions: full refund within 30 days of purchase, less state or other third-party fees. Formation plans have a 60-day money-back guarantee, but state filing fees can't be refunded once documents have been submitted to the government",
   "fees": null,
   "source_ids": [
    "s2",
    "s5",
    "s12",
    "s19",
    "s20",
    "s21",
    "s22",
    "s23",
    "s25",
    "s26",
    "s27",
    "s35",
    "s36",
    "s43",
    "s37",
    "s38",
    "s39",
    "s49",
    "s51",
    "s52",
    "s53",
    "s54"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Registered agent service",
   "applies_to": "ZenBusiness registered agent service ($199/yr), in every state: it can't be set to Do Not Renew",
   "who": "The account holder, once the state shows a new registered agent",
   "method": "phone",
   "start_url": "https://www.zenbusiness.com/contact-us/",
   "steps": [
    {
     "do": "Appoint a replacement registered agent: yourself (if your state allows it), another registered agent service, or a trusted individual in your state; or dissolve the business",
     "expect": null
    },
    {
     "do": "File the change of registered agent with your Secretary of State. Don't cancel before the replacement is in place",
     "expect": null
    },
    {
     "do": "Call ZenBusiness support at (844) 493-6249 and ask to cancel the registered agent service",
     "expect": null
    },
    {
     "do": "Send proof that your state records have been updated; support confirms the replacement before processing the cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The service stays active, and ZenBusiness keeps receiving state notices and legal papers for you, until your state records are updated; it is terminated once ZenBusiness has proof of the update",
   "notice": null,
   "refund": "Full refund within 30 days of first purchase, and only before ZenBusiness has been appointed with the state; non-refundable once services commence",
   "fees": null,
   "source_ids": [
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s21",
    "s31",
    "s32",
    "s33",
    "s34",
    "s45",
    "s55",
    "s56",
    "s57",
    "s58"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Worry-Free Compliance comes in three tiers: Basic $99/yr, Essential $199/yr and Advanced $299/yr (Advanced is also sold as a $99/yr add-on to eligible plans). How to switch tiers isn't documented",
   "evidence": "documented",
   "source_ids": [
    "s40",
    "s41",
    "s46"
   ]
  }
 ],
 "export": [
  {
   "data": "Money Pro transaction history, expense reports, mileage logs and invoices",
   "how": "Export them from Money Pro before you cancel",
   "format": null,
   "limits": "Money Pro data is kept 30 days after the billing period ends, then permanently deleted",
   "source_ids": [
    "s14",
    "s15"
   ]
  },
  {
   "data": "Website content",
   "how": "Download or save any website content you want to keep before cancelling",
   "format": null,
   "limits": "Website, domain and email services end at the end of the billing period",
   "source_ids": [
    "s17",
    "s47"
   ]
  },
  {
   "data": "Formation documents stored in the dashboard",
   "how": "Download the important ones before cancelling; the documents belong to your LLC",
   "format": null,
   "limits": null,
   "source_ids": [
    "s18",
    "s44"
   ]
  },
  {
   "data": "ZenBusiness Banking transaction records",
   "how": "Download the records you need for accounting or taxes before the account is closed",
   "format": null,
   "limits": null,
   "source_ids": [
    "s48"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current term or billing period",
  "data_kept": "Money Pro data is kept 30 days after the billing period ends, then permanently deleted; the Terms say content entered in a cancelled service is kept only 30 days from cancellation",
  "you_lose": [
   "Annual report tracking and filing: you're immediately responsible for your own annual reports",
   "Your website, domain and email at the end of the billing period",
   "Registered agent coverage once ZenBusiness terminates the service"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Dashboard cancelling (Do Not Renew) works only for customers in CA, CO, DE, HI, IL, NY, TN and DC; everyone else contacts support by phone or chat",
   "Registered agent service can't be set to Do Not Renew in any state: file a new agent with the state first, then call support with proof",
   "Don't leave a gap in registered agent coverage: legal notices may not reach you and the LLC can be administratively dissolved",
   "Pro and Premium formation plans renew yearly ($199 and $299); Starter's free year of Worry-Free Compliance renews at $199/yr; the website builder renews monthly at $15/mo after its 30-day offer",
   "Worry-Free Compliance also bills the state's filing fee each time it files a report such as an annual report",
   "Cancelling ZenBusiness services does not dissolve your LLC",
   "ZenBusiness Banking can't be closed until the balance is $0 with no pending transactions",
   "Renewal reminder emails aren't guaranteed"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Log in at zenbusiness.com → profile icon → Account Settings → Subscriptions → find the service → Cancel",
   "supports": "the dashboard cancel path"
  },
  {
   "id": "s2",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Self-service cancellation via dashboard is available in CA, CO, DE, HI, IL, NY, TN, and DC only.",
   "supports": "which customers can cancel in the dashboard"
  },
  {
   "id": "s3",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "If you live in a state with an Automatic Renewal Law, you may be eligible to set your subscriptions to 'Do Not Renew' (DNR) instead of canceling immediately.",
   "supports": "what Do Not Renew is"
  },
  {
   "id": "s4",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "the subscription continues until the current term ends, then doesn't renew",
   "supports": "when Do Not Renew takes effect"
  },
  {
   "id": "s5",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "contact our support team to cancel",
   "supports": "customers outside those states cancel through support"
  },
  {
   "id": "s6",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "DNR is NOT available for Registered Agent in any state",
   "supports": "registered agent can't be set to Do Not Renew"
  },
  {
   "id": "s7",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Appoint a replacement registered agent first — you cannot legally operate without one.",
   "supports": "appoint a replacement first"
  },
  {
   "id": "s8",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "File the change of registered agent with your Secretary of State.",
   "supports": "file the change with the state"
  },
  {
   "id": "s9",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Contact our support team — support will confirm your replacement is in place before processing the cancellation.",
   "supports": "support checks the replacement before cancelling"
  },
  {
   "id": "s10",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Full refund within 30 days of first purchase AND before ZenBusiness has been appointed with the state.",
   "supports": "the registered agent refund"
  },
  {
   "id": "s11",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Full refund within 30 days of purchase. No prorated refunds after 30 days.",
   "supports": "the annual subscription refund"
  },
  {
   "id": "s12",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "No prorated refunds. Billing stops; access continues through billing period end.",
   "supports": "monthly subscriptions: no refund, access to period end"
  },
  {
   "id": "s13",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Canceling ZenBusiness services does NOT dissolve your LLC.",
   "supports": "cancelling is not dissolving"
  },
  {
   "id": "s14",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Your data is retained for 30 days after the billing period ends",
   "supports": "Money Pro data retention"
  },
  {
   "id": "s15",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Export your transaction history, expense reports, mileage logs, and invoices.",
   "supports": "what to export from Money Pro"
  },
  {
   "id": "s16",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "You're immediately responsible for tracking and filing your own annual reports.",
   "supports": "what you lose with Worry-Free Compliance"
  },
  {
   "id": "s17",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Download or save any website content you want to keep",
   "supports": "save website content first"
  },
  {
   "id": "s18",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Download important documents before canceling",
   "supports": "download formation documents first"
  },
  {
   "id": "s19",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Account must have $0 balance; no pending transactions",
   "supports": "the banking closure requirement"
  },
  {
   "id": "s20",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Formation is a one-time service; discuss which ongoing features apply",
   "supports": "formation plans: ask support which ongoing features apply"
  },
  {
   "id": "s21",
   "url": "https://www.zenbusiness.com/contact-us/",
   "title": "Contact Us",
   "publisher": "vendor",
   "quote": "(844) 493-6249",
   "supports": "the support phone number"
  },
  {
   "id": "s22",
   "url": "https://www.zenbusiness.com/contact-us/",
   "title": "Contact Us",
   "publisher": "vendor",
   "quote": "Monday – Friday 8am – 8pm CT",
   "supports": "support hours"
  },
  {
   "id": "s23",
   "url": "https://www.zenbusiness.com/contact-us/",
   "title": "Contact Us",
   "publisher": "vendor",
   "quote": "Message our team and review helpful articles using the chat bubble in the bottom right corner of this page.",
   "supports": "chat support"
  },
  {
   "id": "s24",
   "url": "https://www.zenbusiness.com/support-terms/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "Your subscription will automatically renew each month or year on the corresponding date you began using the Services.",
   "supports": "subscriptions auto-renew"
  },
  {
   "id": "s25",
   "url": "https://www.zenbusiness.com/support-terms/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "the payment method on file with ZenBusiness will be charged each month or year unless you notify ZenBusiness and terminate the services",
   "supports": "charges continue until you notify ZenBusiness"
  },
  {
   "id": "s26",
   "url": "https://www.zenbusiness.com/support-terms/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "ZenBusiness is not obligated or required to provide such notice.",
   "supports": "renewal reminders aren't guaranteed"
  },
  {
   "id": "s27",
   "url": "https://www.zenbusiness.com/support-terms/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "If you would like to cancel your subscription, you may do so within 30 days of purchase for a full refund less any state or other third-party fees.",
   "supports": "the 30-day refund, less state and third-party fees"
  },
  {
   "id": "s28",
   "url": "https://www.zenbusiness.com/support-terms/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "you will also be billed for State compliance event filing fees at the time of any compliance event (e.g. Annual Reports)",
   "supports": "Worry-Free Compliance bills state filing fees"
  },
  {
   "id": "s29",
   "url": "https://www.zenbusiness.com/support-terms/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "Upcoming domain renewals may be canceled 15 days prior to purchase.",
   "supports": "the domain renewal cancel window"
  },
  {
   "id": "s30",
   "url": "https://www.zenbusiness.com/support-terms/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "any content or data you have entered into the service will only be retained for 30 days from the date of cancellation",
   "supports": "data kept 30 days after cancelling"
  },
  {
   "id": "s31",
   "url": "https://www.zenbusiness.com/zenbusiness-registered-agent-cancellation-guide/",
   "title": "Registered Agent Cancellation Guide",
   "publisher": "vendor",
   "quote": "To cancel your ZenBusiness Registered Agent Service, contact our support team by phone.",
   "supports": "registered agent is cancelled by phone"
  },
  {
   "id": "s32",
   "url": "https://www.zenbusiness.com/zenbusiness-registered-agent-cancellation-guide/",
   "title": "Registered Agent Cancellation Guide",
   "publisher": "vendor",
   "quote": "send us proof that your state records have been updated",
   "supports": "proof is required"
  },
  {
   "id": "s33",
   "url": "https://www.zenbusiness.com/zenbusiness-registered-agent-cancellation-guide/",
   "title": "Registered Agent Cancellation Guide",
   "publisher": "vendor",
   "quote": "Once we have that proof, your Registered Agent Service is terminated.",
   "supports": "when registered agent service ends"
  },
  {
   "id": "s34",
   "url": "https://www.zenbusiness.com/pricing-formation-plans/",
   "title": "ZenBusiness Formation Plans",
   "publisher": "vendor",
   "quote": "Registered agent service +$199/yr",
   "supports": "the registered agent price"
  },
  {
   "id": "s35",
   "url": "https://www.zenbusiness.com/pricing-formation-plans/",
   "title": "ZenBusiness Formation Plans",
   "publisher": "vendor",
   "quote": "$199 + state fees | renews at $199/yr",
   "supports": "the Pro plan renews yearly"
  },
  {
   "id": "s36",
   "url": "https://www.zenbusiness.com/pricing-formation-plans/",
   "title": "ZenBusiness Formation Plans",
   "publisher": "vendor",
   "quote": "$299 + state fees | renews at $299/yr",
   "supports": "the Premium plan renews yearly"
  },
  {
   "id": "s37",
   "url": "https://www.zenbusiness.com/pricing-formation-plans/",
   "title": "ZenBusiness Formation Plans",
   "publisher": "vendor",
   "quote": "Starter includes one optional free year of Worry-Free Compliance (renews at $199/yr).",
   "supports": "Starter's free compliance year renews"
  },
  {
   "id": "s38",
   "url": "https://www.zenbusiness.com/pricing-formation-plans/",
   "title": "ZenBusiness Formation Plans",
   "publisher": "vendor",
   "quote": "After the initial period ends, these services automatically renew at their regular price. You can cancel these services at any time before or after the introductory period ends.",
   "supports": "introductory offers auto-renew at the regular price"
  },
  {
   "id": "s39",
   "url": "https://www.zenbusiness.com/pricing-formation-plans/",
   "title": "ZenBusiness Formation Plans",
   "publisher": "vendor",
   "quote": "Renews monthly after the trial and can be canceled at any time",
   "supports": "the website builder renews monthly"
  },
  {
   "id": "s40",
   "url": "https://www.zenbusiness.com/pricing-worry-free/",
   "title": "Worry-Free Compliance for Small Businesses",
   "publisher": "vendor",
   "quote": "Basic $99/yr",
   "supports": "the cheapest compliance tier"
  },
  {
   "id": "s41",
   "url": "https://www.zenbusiness.com/pricing-worry-free/",
   "title": "Worry-Free Compliance for Small Businesses",
   "publisher": "vendor",
   "quote": "Essential $199/yr",
   "supports": "the middle compliance tier"
  },
  {
   "id": "s42",
   "url": "https://www.zenbusiness.com/pricing-worry-free/",
   "title": "Worry-Free Compliance for Small Businesses",
   "publisher": "vendor",
   "quote": "State fees are not included.",
   "supports": "state fees are extra"
  },
  {
   "id": "s43",
   "url": "https://www.zenbusiness.com/support-terms/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "Formation plan purchases are backed by our 60-day money-back guarantee.",
   "supports": "the formation plan guarantee"
  },
  {
   "id": "s44",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Your formation documents won't disappear — they belong to your LLC.",
   "supports": "formation documents belong to the LLC"
  },
  {
   "id": "s45",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Options: appoint yourself (if your state allows it), appoint another RA service, or appoint a trusted individual in your state.",
   "supports": "who can replace ZenBusiness as agent"
  },
  {
   "id": "s46",
   "url": "https://www.zenbusiness.com/pricing-worry-free/",
   "title": "Worry-Free Compliance for Small Businesses",
   "publisher": "vendor",
   "quote": "Advanced can be purchased as a $299/yr plan or as a $99/yr add-on to eligible plans.",
   "supports": "the Advanced tier price"
  },
  {
   "id": "s47",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Services end at billing period end",
   "supports": "website, domain and email end at the billing period end"
  },
  {
   "id": "s48",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Download all transaction records you need for accounting or tax purposes.",
   "supports": "export banking records first"
  },
  {
   "id": "s49",
   "url": "https://www.zenbusiness.com/pricing-formation-plans/",
   "title": "ZenBusiness Formation Plans",
   "publisher": "vendor",
   "quote": "renews at $15/mo",
   "supports": "the website builder's monthly price"
  },
  {
   "id": "s50",
   "url": "https://www.zenbusiness.com/support-terms/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "once renewed, domain fees are non-refundable",
   "supports": "domain renewals aren't refunded"
  },
  {
   "id": "s51",
   "url": "https://www.zenbusiness.com/contact-us/",
   "title": "Contact Us",
   "publisher": "vendor",
   "quote": "Saturdays: 9am – 6pm CT",
   "supports": "weekend hours (Sundays are the same)"
  },
  {
   "id": "s52",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Contact our support team to confirm full account closure",
   "supports": "closing the whole account"
  },
  {
   "id": "s53",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Dissolve your LLC first (if you're shutting down the business)",
   "supports": "the first account-closure step"
  },
  {
   "id": "s54",
   "url": "https://www.zenbusiness.com/support-terms/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "Once we submit documents or any paperwork to the government on your behalf, we cannot refund the filing fees",
   "supports": "the limit of the formation money-back guarantee"
  },
  {
   "id": "s55",
   "url": "https://www.zenbusiness.com/zenbusiness-registered-agent-cancellation-guide/",
   "title": "Registered Agent Cancellation Guide",
   "publisher": "vendor",
   "quote": "Your Registered Agent Service stays active throughout the cancellation process.",
   "supports": "coverage continues until the state records change"
  },
  {
   "id": "s56",
   "url": "https://www.zenbusiness.com/zenbusiness-registered-agent-cancellation-guide/",
   "title": "Registered Agent Cancellation Guide",
   "publisher": "vendor",
   "quote": "update your state records to reflect a new registered agent or your own listing, or your business dissolution",
   "supports": "what the state records must show"
  },
  {
   "id": "s57",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "Non-refundable once services commence.",
   "supports": "registered agent refunds end once service starts"
  },
  {
   "id": "s58",
   "url": "https://help.zenbusiness.com/about-zenbusiness/cancel-subscription",
   "title": "How to Cancel a ZenBusiness Service or Account",
   "publisher": "vendor",
   "quote": "your LLC can be administratively dissolved for failing to maintain a registered agent",
   "supports": "the risk of a gap in registered agent coverage"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "No confirmation email or on-screen status after cancelling is documented",
   "What the dashboard shows after Cancel (any reason prompt or offer) is not documented",
   "How to switch Worry-Free Compliance tiers is not documented",
   "When an annual subscription cancelled through support stops (at once or at the end of the term) isn't stated; ZenBusiness contrasts Do Not Renew with cancelling immediately"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Support route: 'access continues through billing period end' is documented only for monthly subscriptions; for annual subscriptions it's now listed as not confirmed",
    "Registered agent: non-refundable once services start; the service stays active (receiving legal notices) until state records change; dissolving the business also works",
    "Formation guarantee: state filing fees can't be refunded once documents are submitted",
    "Added weekend support hours, the full account-closure steps, domain renewals being non-refundable, and the risk of a registered agent gap",
    "Not-confirmed notes rewritten for readers"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/zenbusiness",
 "json": "https://stackcut.io/exits/zenbusiness.json",
 "evidence": {
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "zenbusiness--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
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   },
   {
    "route_id": "zenbusiness--direct-web--r3",
    "channel": "direct_web",
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     "status": "current",
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     "age_days": 4,
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    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}