{
 "id": "xfinity",
 "name": "Xfinity",
 "category": "other_digital",
 "website": "https://www.xfinity.com/",
 "domains": [
  "xfinity.com"
 ],
 "summary": "Xfinity residential customers can cancel by calling 1-800-934-6489 or scheduling a call from the cancellation page. Xfinity Mobile customers should port their number before cancellation.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Xfinity residential services",
   "who": "Xfinity account holder or person authorized on the account",
   "method": "phone",
   "start_url": "https://www.xfinity.com/cancel",
   "steps": [
    {
     "do": "Call Xfinity at 1-800-934-6489 and request cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1"
   ],
   "label": "Call cancellation"
  },
  {
   "channel": "direct_web",
   "applies_to": "Xfinity residential services",
   "who": "Xfinity account holder or person authorized on the account",
   "method": "form",
   "start_url": "https://www.xfinity.com/cancel",
   "steps": [
    {
     "do": "Use the Schedule a call option on Xfinity’s cancellation page to arrange a cancellation call; the published page does not document the form fields or next screen",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1"
   ],
   "label": "Schedule a call"
  }
 ],
 "sources": [
  {
   "id": "s1",
   "url": "https://www.xfinity.com/cancel",
   "title": "How to Cancel, Pause, or Move your Xfinity Services",
   "publisher": "vendor",
   "quote": "Call us at 1-800-934-6489, schedule a call or visit an Xfinity Store to cancel your service.",
   "supports": "residential cancellation channels"
  },
  {
   "id": "s2",
   "url": "https://www.xfinity.com/cancel",
   "title": "How to Cancel, Pause, or Move your Xfinity Services",
   "publisher": "vendor",
   "quote": "Transfer your number before you cancel Xfinity Mobile.",
   "supports": "mobile number porting caution"
  },
  {
   "id": "s3",
   "url": "https://www.xfinity.com/cancel",
   "title": "How to Cancel, Pause, or Move your Xfinity Services",
   "publisher": "vendor",
   "quote": "put your services on a temporary hold or suspend your service while on active military duty.",
   "supports": "pause/suspension exists"
  },
  {
   "id": "s5",
   "url": "https://www.xfinity.com/cancel",
   "title": "How to Cancel, Pause, or Move your Xfinity Services",
   "publisher": "vendor",
   "quote": "Visit your account to see how you can save big with our all-in internet plans or make changes to your service to lower your bill.",
   "supports": "account plan-change path to reduce bill"
  }
 ],
 "after_cancel": {
  "access_until": null,
  "data_kept": null,
  "you_lose": []
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": true,
  "retention_step": null,
  "tips": [
   "Port an Xfinity Mobile number before cancelling service."
  ]
 },
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-06",
  "by": "stackcut-research",
  "unverified": [
   "The cancellation page does not state service end timing, refund or final bill terms, equipment return deadline, or confirmation method. Xfinity Mobile cancellation is a separate route and is not included as an account-level route in this packet."
  ],
  "review": {
   "by": "codex-independent-review",
   "on": "2026-10-06",
   "result": "partial",
   "notes": [
    "Independently read the cited official pages on 2026-10-06. Corrected quote fidelity, scope, and channel wording where needed. State and plan qualifications remain explicit; missing timing, confirmation, refund, or equipment facts remain unknown. No customer cancellation flow or outcome was executed."
   ]
  }
 },
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Xfinity directs customers to their account to view all-in internet plans or make service changes to lower the bill; available plans and prices depend on the account.",
   "evidence": "documented",
   "source_ids": [
    "s5"
   ]
  },
  {
   "type": "pause",
   "what": "Xfinity documents temporary service holds, and separately a suspension for active military duty. The page does not state duration, billing, or which plans qualify.",
   "evidence": "documented",
   "source_ids": [
    "s3"
   ]
  }
 ],
 "page": "https://stackcut.io/cancel/xfinity",
 "json": "https://stackcut.io/exits/xfinity.json",
 "evidence": {
  "packet_revision": "f6a32dca86cf8a7bcbda726eacb60bf0e6e1157e225815b669c059bf4f55df7f",
  "docs_checked_on": "2026-10-06",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-06",
   "age_days": 3,
   "stale_after_days": 30,
   "next_check_on": "2026-11-05"
  },
  "routes": [
   {
    "route_id": "xfinity--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-06",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-06",
     "age_days": 3,
     "stale_after_days": 30,
     "next_check_on": "2026-11-05"
    }
   },
   {
    "route_id": "xfinity--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-06",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-06",
     "age_days": 3,
     "stale_after_days": 30,
     "next_check_on": "2026-11-05"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}