{
 "id": "xero",
 "name": "Xero",
 "category": "business_finance",
 "website": "https://www.xero.com",
 "domains": [
  "xero.com"
 ],
 "summary": "The subscriber (whoever pays) cancels in Xero; Xero Central's Cancel a subscription article has the steps. The Terms require one month's notice, fees run to the termination day, and nothing is refunded. The organization is then archived until you pay to reactivate. Advisor-held subscriptions: ask your advisor.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Xero subscriptions you hold and pay for yourself (US plans: Early, Growing, Established), billed monthly",
   "who": "The subscriber: whoever created the subscription and pays for it",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to Xero as the subscriber",
     "expect": null
    },
    {
     "do": "Cancel the subscription as described in Xero Central's Cancel a subscription article, which the Terms of Use point to",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Under the Terms, termination takes effect one month after notice; the subscription renews and bills monthly until then",
   "notice": "One month's notice in advance (Terms of Use)",
   "refund": "None when you terminate (subject to legal guarantees that can't be excluded)",
   "fees": "You pay all subscription fees up to and including the day of termination",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Advisor is the subscriber",
   "applies_to": "Businesses using Xero as invited users on a subscription their advisor (accountant or bookkeeper) holds",
   "who": "The advisor, who is the subscriber and pays for the subscription",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Ask your advisor, who holds the subscription, to cancel it (Xero Central's The Xero subscriber article explains how advisor subscriptions work)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s2",
    "s15",
    "s16"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move to a cheaper plan (US list prices: Early $25, Growing $55, Established $90 a month); you can switch to a less expensive plan 1 month after upgrading",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s19",
    "s20",
    "s21"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The day termination takes effect, one month after notice",
  "data_kept": "The subscription is archived and its data is no longer available to you. Xero keeps it for a period under its data retention policy, during which the subscriber can reactivate by paying the subscription fees; you can ask Xero to remove it completely",
  "you_lose": [
   "Access to the organization's data once the subscription is archived"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "The Terms require one month's notice and fees are due up to the termination day: cancel at least a month before you want billing to stop",
   "Only the subscriber (whoever pays) can end the subscription; if your advisor is the subscriber, ask them",
   "A subscriber can transfer the subscription to a new subscriber instead of cancelling it",
   "The Terms say any notice to Xero must be sent to legalnotices@xero.com",
   "If an advisor's subscription ends, invited users can buy a subscription directly from Xero to regain access to the data while Xero still keeps it",
   "Export what you need before the termination day: afterwards the data is no longer available unless you pay to reactivate",
   "Apps connected to the Xero subscription can charge their own fees, which the subscriber pays: check them separately",
   "The new-customer offer (90% off for 6 months) ends on its own, and the regular price then auto-renews monthly until cancelled"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.xero.com/us/legal/terms/",
   "title": "Xero Terms of Use (US)",
   "publisher": "vendor",
   "quote": "When you create a subscription to use our services and accept these terms, you become a subscriber.",
   "supports": "who the subscriber is"
  },
  {
   "id": "s2",
   "url": "https://www.xero.com/us/legal/terms/",
   "title": "Xero Terms of Use (US)",
   "publisher": "vendor",
   "quote": "If you're the subscriber, you're the one responsible for paying for your subscription.",
   "supports": "the subscriber pays"
  },
  {
   "id": "s3",
   "url": "https://www.xero.com/us/legal/terms/",
   "title": "Xero Terms of Use (US)",
   "publisher": "vendor",
   "quote": "You may choose to terminate your subscription at any time by providing Xero with one month's notice in advance.",
   "supports": "the one-month notice"
  },
  {
   "id": "s4",
   "url": "https://www.xero.com/us/legal/terms/",
   "title": "Xero Terms of Use (US)",
   "publisher": "vendor",
   "quote": "check out how to cancel a subscription on Xero Central",
   "supports": "the cancel steps are on Xero Central"
  },
  {
   "id": "s5",
   "url": "https://www.xero.com/us/legal/terms/",
   "title": "Xero Terms of Use (US)",
   "publisher": "vendor",
   "quote": "You'll still need to pay all relevant subscription fees up to and including the day of termination.",
   "supports": "fees until termination"
  },
  {
   "id": "s6",
   "url": "https://www.xero.com/us/legal/terms/",
   "title": "Xero Terms of Use (US)",
   "publisher": "vendor",
   "quote": "no refund is due to you if you terminate your subscription or Xero terminates it in accordance with these terms.",
   "supports": "no refunds"
  },
  {
   "id": "s7",
   "url": "https://www.xero.com/us/legal/terms/",
   "title": "Xero Terms of Use (US)",
   "publisher": "vendor",
   "quote": "At the end of each billing period, these terms automatically continue for a further period of the same duration as the previous one",
   "supports": "automatic renewal"
  },
  {
   "id": "s8",
   "url": "https://www.xero.com/us/legal/terms/",
   "title": "Xero Terms of Use (US)",
   "publisher": "vendor",
   "quote": "and you will be charged on a recurring basis until you cancel your subscription.",
   "supports": "billing continues until cancelled"
  },
  {
   "id": "s9",
   "url": "https://www.xero.com/us/pricing-plans/",
   "title": "Xero pricing plans (US)",
   "publisher": "vendor",
   "quote": "Xero subscriptions auto-renew monthly until they are cancelled.",
   "supports": "monthly auto-renewal"
  },
  {
   "id": "s10",
   "url": "https://www.xero.com/us/legal/terms/",
   "title": "Xero Terms of Use (US)",
   "publisher": "vendor",
   "quote": "Any notice you send to Xero must be sent to legalnotices@xero.com.",
   "supports": "where notices go"
  },
  {
   "id": "s11",
   "url": "https://www.xero.com/us/legal/terms/",
   "title": "Xero Terms of Use (US)",
   "publisher": "vendor",
   "quote": "Once a subscription is terminated by you or us, it is archived and the data submitted or created by you is no longer available to you.",
   "supports": "what happens to data after termination"
  },
  {
   "id": "s12",
   "url": "https://www.xero.com/us/legal/terms/",
   "title": "Xero Terms of Use (US)",
   "publisher": "vendor",
   "quote": "during which, as a subscriber, you can reactivate your subscription and once again access your data by paying the subscription fees.",
   "supports": "reactivating by paying"
  },
  {
   "id": "s13",
   "url": "https://www.xero.com/us/legal/terms/",
   "title": "Xero Terms of Use (US)",
   "publisher": "vendor",
   "quote": "We retain data in case you need it as part of your record retention obligations",
   "supports": "why data is kept"
  },
  {
   "id": "s14",
   "url": "https://www.xero.com/us/legal/terms/",
   "title": "Xero Terms of Use (US)",
   "publisher": "vendor",
   "quote": "You can get in touch with us to have your data removed completely if you wish.",
   "supports": "asking for complete removal"
  },
  {
   "id": "s15",
   "url": "https://www.xero.com/us/legal/terms/",
   "title": "Xero Terms of Use (US)",
   "publisher": "vendor",
   "quote": "If you're a small business invited user and your advisor is the subscriber",
   "supports": "advisor-held subscriptions"
  },
  {
   "id": "s16",
   "url": "https://www.xero.com/us/legal/terms/",
   "title": "Xero Terms of Use (US)",
   "publisher": "vendor",
   "quote": "during which you can purchase a subscription directly from Xero and once again access your data by paying the subscription fees.",
   "supports": "invited users can buy their own subscription to regain data"
  },
  {
   "id": "s17",
   "url": "https://www.xero.com/us/legal/terms/",
   "title": "Xero Terms of Use (US)",
   "publisher": "vendor",
   "quote": "A subscriber can transfer a subscription to a new subscriber in accordance with section 9.",
   "supports": "transferring instead of cancelling"
  },
  {
   "id": "s18",
   "url": "https://www.xero.com/us/pricing-plans/",
   "title": "Xero pricing plans (US)",
   "publisher": "vendor",
   "quote": "If you later decide to change to a less expensive plan you can do so 1 month after upgrading.",
   "supports": "when you can downgrade"
  },
  {
   "id": "s19",
   "url": "https://www.xero.com/us/pricing-plans/",
   "title": "Xero pricing plans (US)",
   "publisher": "vendor",
   "quote": "then $25 per month",
   "supports": "the Early plan price"
  },
  {
   "id": "s20",
   "url": "https://www.xero.com/us/pricing-plans/",
   "title": "Xero pricing plans (US)",
   "publisher": "vendor",
   "quote": "then $55 per month",
   "supports": "the Growing plan price"
  },
  {
   "id": "s21",
   "url": "https://www.xero.com/us/pricing-plans/",
   "title": "Xero pricing plans (US)",
   "publisher": "vendor",
   "quote": "then $90 per month",
   "supports": "the Established plan price"
  },
  {
   "id": "s22",
   "url": "https://www.xero.com/us/legal/terms/",
   "title": "Xero Terms of Use",
   "publisher": "vendor",
   "quote": "When you connect your subscription to an app, you're responsible for paying all fees and taxes associated with your use of that app.",
   "supports": "connected apps bill separately"
  },
  {
   "id": "s23",
   "url": "https://www.xero.com/us/pricing-plans/",
   "title": "Pricing plans",
   "publisher": "vendor",
   "quote": "New customers get 90% off for the first 6 months, then Xero's regular price will apply and auto-renew monthly until cancelled",
   "supports": "the new-customer discount ends and the regular price renews"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Xero Central (central.xero.com), which holds the in-app cancel steps, couldn't be read, so the menu names, who else can cancel and the on-screen confirmation aren't given",
   "How to export data before cancelling is documented on Xero Central, which could not be read",
   "How long Xero keeps data after termination isn't stated: the Terms refer to a data retention policy that isn't linked, and the privacy notice gives no period",
   "Whether the in-app cancel applies the Terms' one month's notice, or stops billing at the end of the current period, is not confirmed",
   "Advisor (partner) billing terms and whether Xero sells subscriptions through the App Store or Google Play were not checked"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "Re-checked the Terms: subscriber-only, one month's notice, fees to the termination day, no refund (subject to non-excludable guarantees, section 68), archiving and reactivation; all confirmed",
    "Tips: connected apps charge their own fees (s22); the 90%-off new-customer offer ends and the regular price auto-renews (s23)",
    "Privacy notice read: it gives no retention period, so that gap is reworded, not closed",
    "Xero Central's Cancel a subscription article still couldn't be read, so the in-app steps stay unconfirmed"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "xero",
  "name": "Xero",
  "recipes": [
   {
    "id": "replace-xero",
    "title": "Small business accounting",
    "best_year_one_net": 370
   }
  ]
 },
 "page": "https://stackcut.io/cancel/xero",
 "json": "https://stackcut.io/exits/xero.json",
 "evidence": {
  "packet_revision": "86c1b3e1c0aa36d564277682f48c62f55a7d6099880bd4a8a5983aa80c649413",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "xero--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "xero--reseller-or-partner--r2",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}