{
 "id": "xbox_game_pass",
 "name": "Xbox Game Pass",
 "category": "gaming",
 "website": "https://www.xbox.com/en-US/xbox-game-pass",
 "domains": [
  "xbox.com",
  "microsoft.com"
 ],
 "summary": "Cancel at account.microsoft.com/services (Manage, then Cancel subscription) or on the console under Settings > Account > Subscriptions. Benefits last until the expiry date. Refunds come only through the cancel flow: within 30 days of first purchase, or once per account for the latest renewal. Only the account owner can cancel.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Game Pass plans billed by Microsoft (Essential, Premium, Ultimate and PC Game Pass)",
   "who": "The owner of the Microsoft account that has the subscription; someone who only pays for it cannot cancel; in Germany, you can also cancel without signing in",
   "method": "self_serve",
   "start_url": "https://account.microsoft.com/services",
   "steps": [
    {
     "do": "Go to account.microsoft.com/services and sign in with the Microsoft account that bought the subscription",
     "expect": "Manage"
    },
    {
     "do": "Find Game Pass and select Manage",
     "expect": "Cancel subscription"
    },
    {
     "do": "Select Cancel subscription and follow the instructions; if you're eligible for a refund, you can choose to cancel immediately with a refund",
     "expect": null
    }
   ],
   "confirm_by": "The subscription shows Turn on recurring billing instead of Manage, with the date it expires",
   "effective": "Future charges stop and you keep the benefits until the expiration date; if you're eligible and choose a refund, it ends immediately",
   "notice": "Microsoft's general subscription help says cancellations must be more than 2 days before the billing date",
   "refund": "Refund within 30 days of the first purchase or before the first renewal (whichever is sooner), and of the most recent renewal charge if you cancel within 30 days of it, once per Microsoft account per Xbox subscription. Otherwise purchases are final unless local law gives more (prorated refunds in some countries).",
   "fees": null,
   "source_ids": [
    "s1",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s21",
    "s23"
   ]
  },
  {
   "channel": "direct_app",
   "applies_to": "Game Pass plans billed by Microsoft, cancelled from an Xbox console",
   "who": "The owner of the Microsoft account that has the subscription, signed in on the console",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Press the Xbox button to open the guide",
     "expect": null
    },
    {
     "do": "Go to Profile & system, then Settings, then Account, then Subscriptions",
     "expect": null
    },
    {
     "do": "Choose Game Pass, select Cancel subscription and follow the steps",
     "expect": "a prompt to start a refund, if you're eligible"
    }
   ],
   "confirm_by": "At account.microsoft.com/services the subscription shows Turn on recurring billing, with the date it expires",
   "effective": "Future charges stop and you keep the benefits until the expiration date; if you're eligible and choose a refund, it ends immediately",
   "notice": null,
   "refund": "Same Microsoft policy as on the web: refunds only through the cancel flow, within the 30-day windows",
   "fees": null,
   "source_ids": [
    "s2",
    "s3",
    "s4",
    "s6",
    "s7",
    "s8",
    "s9",
    "s12"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "Game Pass billed by a third party rather than Microsoft. For a prepaid code bought from a retailer, only refunds go through that retailer, under its return policy",
   "who": "The account holder with the company that bills you",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the company that bills you for Game Pass and cancel with them",
     "expect": null
    }
   ],
   "confirm_by": "That company's own confirmation",
   "effective": null,
   "notice": null,
   "refund": "Set by the company that bills you; prepaid retail codes follow the retailer's return policy, not Microsoft's refund policy",
   "fees": null,
   "source_ids": [
    "s14",
    "s15"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "If you only play on PC, PC Game Pass costs $13.99 a month against $22.99 for Ultimate (US prices from April 21, 2026). Premium and Essential are smaller console and PC plans with fewer games.",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s17"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The subscription's expiration date, or right away if you cancel with a refund",
  "data_kept": null,
  "you_lose": [
   "Access to games in the Game Pass library",
   "Your plan's other benefits, such as online console multiplayer, cloud playtime and in-game benefits"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only the owner of the Microsoft account that has the subscription can cancel; paying for someone else's subscription is not enough",
   "If you see Turn on recurring billing instead of Manage, the subscription is already set to expire: there is nothing more to do",
   "Refund requests made outside the cancel flow are not eligible, so ask for the refund while cancelling; for a renewal charged in the last 30 days, xbox.com also points to Support's Request a refund form",
   "An unexplained charge may belong to another Microsoft account using the same card, such as someone in your Xbox family group"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription",
   "title": "Xbox subscription cancellations and refunds",
   "publisher": "vendor",
   "quote": "Select Cancel subscription and follow the instructions.",
   "supports": "the final web step"
  },
  {
   "id": "s2",
   "url": "https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription",
   "title": "Xbox subscription cancellations and refunds",
   "publisher": "vendor",
   "quote": "Go to Profile & system > Settings > Account > Subscriptions.",
   "supports": "where to cancel on the console"
  },
  {
   "id": "s3",
   "url": "https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription",
   "title": "Xbox subscription cancellations and refunds",
   "publisher": "vendor",
   "quote": "select Cancel subscription, and then follow the steps to cancel. If eligible, you may be prompted to initiate a refund for your subscription.",
   "supports": "the console cancel step and refund prompt"
  },
  {
   "id": "s4",
   "url": "https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription",
   "title": "Xbox subscription cancellations and refunds",
   "publisher": "vendor",
   "quote": "Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date.",
   "supports": "when access ends"
  },
  {
   "id": "s5",
   "url": "https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription",
   "title": "Xbox subscription cancellations and refunds",
   "publisher": "vendor",
   "quote": "If you're eligible for a refund, you'll have an option to cancel immediately with a refund.",
   "supports": "immediate cancel with refund"
  },
  {
   "id": "s6",
   "url": "https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription",
   "title": "Xbox subscription cancellations and refunds",
   "publisher": "vendor",
   "quote": "If you're paying for another person's subscription, the owner of the Microsoft account that has the subscription must sign in to cancel.",
   "supports": "who can cancel"
  },
  {
   "id": "s7",
   "url": "https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription",
   "title": "Xbox subscription cancellations and refunds",
   "publisher": "vendor",
   "quote": "You can receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner)",
   "supports": "the first-purchase refund window"
  },
  {
   "id": "s8",
   "url": "https://www.xbox.com/en-US/xbox-game-pass",
   "title": "Xbox Game Pass (FAQ)",
   "publisher": "vendor",
   "quote": "you're still entitled to a refund of your most recent recurring billing charge if you cancel your subscription within 30 days after payment.",
   "supports": "the renewal refund window"
  },
  {
   "id": "s9",
   "url": "https://www.xbox.com/en-US/xbox-game-pass",
   "title": "Xbox Game Pass (FAQ)",
   "publisher": "vendor",
   "quote": "This refund right is limited to one time per Microsoft account, per subscription product.",
   "supports": "the once-per-account limit on renewal refunds"
  },
  {
   "id": "s10",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription",
   "title": "Cancel your Microsoft subscription",
   "publisher": "vendor",
   "quote": "Go to Subscriptions and sign in with the Microsoft account you used to purchase your subscription.",
   "supports": "where to start on the web, and which account to use"
  },
  {
   "id": "s11",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/unable-to-cancel-your-microsoft-subscription",
   "title": "Troubleshoot issues if you can't cancel your Microsoft subscription",
   "publisher": "vendor",
   "quote": "Cancellations must be more than 2 days before the billing date.",
   "supports": "the notice before renewal (general Microsoft subscription help)"
  },
  {
   "id": "s12",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription",
   "title": "Cancel your Microsoft subscription",
   "publisher": "vendor",
   "quote": "If you see Turn on recurring billing instead of a link that says Manage, this means your subscription is already set to expire on the date shown",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s13",
   "url": "https://www.microsoft.com/en-us/servicesagreement",
   "title": "Microsoft Services Agreement",
   "publisher": "vendor",
   "quote": "Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable.",
   "supports": "no refund outside the stated windows"
  },
  {
   "id": "s14",
   "url": "https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription",
   "title": "Xbox subscription cancellations and refunds",
   "publisher": "vendor",
   "quote": "If a third party is billing you for your subscription, contact them for info about cancellations and refunds.",
   "supports": "the third-party billing route"
  },
  {
   "id": "s15",
   "url": "https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription",
   "title": "Xbox subscription cancellations and refunds",
   "publisher": "vendor",
   "quote": "doesn't apply to prepaid retail subscription codes, which are subject to the return policies of the retailer from which you purchased the code.",
   "supports": "refunds for prepaid retail codes"
  },
  {
   "id": "s16",
   "url": "https://news.xbox.com/en-us/2026/04/21/xbox-game-pass-update/",
   "title": "Xbox Game Pass Ultimate Price Update (Xbox Wire)",
   "publisher": "vendor",
   "quote": "Starting today, Game Pass Ultimate drops from $29.99 to $22.99 a month. PC Game Pass will also drop from $16.49 to $13.99 a month.",
   "supports": "current Ultimate and PC Game Pass prices"
  },
  {
   "id": "s17",
   "url": "https://www.xbox.com/en-US/xbox-game-pass",
   "title": "Xbox Game Pass (FAQ)",
   "publisher": "vendor",
   "quote": "XBOX Game Pass Essential delivers 50+ games on XBOX console, PC, and supported devices, plus online console multiplayer and in-game benefits.",
   "supports": "the smaller Essential plan"
  },
  {
   "id": "s18",
   "url": "https://www.xbox.com/en-US/xbox-game-pass",
   "title": "Xbox Game Pass (FAQ)",
   "publisher": "vendor",
   "quote": "Game Pass subscribers enjoy access to games in the library until either the subscription is canceled/expires, or a game leaves the Game Pass library.",
   "supports": "what you lose"
  },
  {
   "id": "s19",
   "url": "https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription",
   "title": "Xbox subscription cancellations and refunds",
   "publisher": "vendor",
   "quote": "Refund requests that are outside of the cancellation processes above are not eligible for a refund.",
   "supports": "the agent tip on asking for the refund while cancelling"
  },
  {
   "id": "s20",
   "url": "https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription",
   "title": "Xbox subscription cancellations and refunds",
   "publisher": "vendor",
   "quote": "your payment option may be associated with another Microsoft account holder who has an Xbox subscription (such as another member of your Xbox family group).",
   "supports": "the agent tip on unexplained charges"
  },
  {
   "id": "s21",
   "url": "https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription",
   "title": "Xbox subscription cancellations and refunds",
   "publisher": "vendor",
   "quote": "In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund",
   "supports": "prorated refunds in some countries"
  },
  {
   "id": "s22",
   "url": "https://www.xbox.com/en-US/xbox-game-pass",
   "title": "Xbox Game Pass (FAQ)",
   "publisher": "vendor",
   "quote": "You can submit such a refund request to our Support team: Request a refund",
   "supports": "xbox.com also sends the renewal-refund request to Support's Request a refund form"
  },
  {
   "id": "s23",
   "url": "https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription",
   "title": "Xbox subscription cancellations and refunds",
   "publisher": "vendor",
   "quote": "In Germany, you can cancel without signing in to your Microsoft account.",
   "supports": "cancelling without signing in, in Germany"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Which third parties bill for Game Pass is not listed on the pages we read",
   "What Microsoft keeps after cancelling (such as game saves) is not stated on the cancel pages",
   "Prices for Game Pass Essential and Premium on xbox.com couldn't be read, so they aren't confirmed"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Refund tip now also mentions xbox.com's Request a refund form for renewals (s22)",
    "Third-party route no longer tells prepaid-code buyers to cancel with the retailer; only refunds go there (s15)",
    "Who can cancel: added that in Germany you can cancel without signing in (s23)"
   ]
  }
 },
 "delete_account": {
  "url": "https://account.live.com/closeaccount.aspx",
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  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
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 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
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