{
 "id": "x_premium",
 "name": "X Premium and SuperGrok",
 "category": "ai_tools",
 "website": "https://x.com",
 "domains": [
  "x.com",
  "grok.com",
  "x.ai"
 ],
 "summary": "Cancel each where you bought it. X Premium: Stripe via X Premium settings on x.com, or Apple or Google Play, at least 24 hours before renewal; it runs to the period's end with no refund. SuperGrok: grok.com billing (grok.com/?_s=billing), or Apple or Google Play.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "X Premium, bought on x.com",
   "applies_to": "X Premium (any tier) bought in a web browser on x.com and billed through Stripe",
   "who": "The X account holder, logged in at x.com",
   "method": "self_serve",
   "start_url": "https://x.com",
   "steps": [
    {
     "do": "Log in at x.com and open your X Premium settings",
     "expect": null
    },
    {
     "do": "Open the Stripe billing page from your X Premium settings",
     "expect": null
    },
    {
     "do": "Cancel the subscription on Stripe",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription stays active until the end of the current subscription period",
   "notice": "Cancel at least 24 hours before the subscription period ends",
   "refund": "No refund or credit for remaining days unless required by law (EU and UK consumers have 14 days after purchase to withdraw); X, not xAI, handles X Premium refunds",
   "fees": null,
   "source_ids": [
    "X3",
    "X4",
    "X5",
    "X6",
    "S7",
    "X9"
   ]
  },
  {
   "channel": "direct_web",
   "label": "SuperGrok, bought on grok.com",
   "applies_to": "SuperGrok (including SuperGrok Heavy) bought on grok.com",
   "who": "The Grok account holder, logged in at grok.com",
   "method": "self_serve",
   "start_url": "https://grok.com/?_s=billing",
   "steps": [
    {
     "do": "While logged in, go to grok.com/?_s=billing (or grok.com, then Settings, then Billing)",
     "expect": "Manage Subscription"
    },
    {
     "do": "Select Manage Subscription and cancel",
     "expect": null
    },
    {
     "do": "If the button doesn't open, turn off ad-blockers or try a private window or another browser; if it still fails, ask support to escalate the cancellation to the billing team",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Payments already made are non-refundable except where required by law; to ask anyway, use xAI's Refund Request form, signed in with the subscribing account. Approved refunds usually reach the original payment method within 5-10 business days",
   "fees": null,
   "source_ids": [
    "S1",
    "S2",
    "S3",
    "S6",
    "S8",
    "S9",
    "S14"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "X Premium or SuperGrok bought in the X or Grok app on an iPhone or iPad",
   "who": "The Apple Account that paid",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Open Settings on the device and tap your name (for X Premium you can also start from X Premium settings in the X iOS app)",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then X or Grok",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "An expiration message shows on the subscription, and there is no Cancel button",
   "effective": "For X Premium, active until the end of the current subscription period",
   "notice": "For X Premium, at least 24 hours before the subscription period ends",
   "refund": "Apple handles all refunds for App Store purchases",
   "fees": null,
   "source_ids": [
    "X1",
    "X4",
    "X5",
    "S4",
    "S10",
    "P1",
    "P2"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "X Premium or SuperGrok bought in the X or Grok Android app",
   "who": "The Google Account that paid",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play (for X Premium you can also start from X Premium settings in the X for Android app)",
     "expect": "Manage"
    },
    {
     "do": "Next to X or Grok, select Manage, then Cancel subscription",
     "expect": "a pop-up asking for a reason"
    },
    {
     "do": "Pick a reason and select Continue",
     "expect": null
    }
   ],
   "confirm_by": "Google Play offers Resubscribe for the subscription",
   "effective": "You can keep using it for the time you've already paid",
   "notice": "For X Premium, at least 24 hours before the subscription period ends",
   "refund": "SuperGrok: non-refundable except where required by law; ask through xAI's Refund Request form. X Premium: no refund for remaining days unless required by law",
   "fees": null,
   "source_ids": [
    "X2",
    "X4",
    "X6",
    "S5",
    "S8",
    "P3",
    "P4",
    "P5",
    "S14"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Switch X Premium to a lower tier on iOS, Android or the web instead of cancelling; on iOS the current tier's features stay until the end of the billing cycle, on the web the lower tier starts at once",
   "evidence": "documented",
   "source_ids": [
    "X7",
    "X8",
    "X11"
   ]
  },
  {
   "type": "free_plan",
   "what": "Grok has a free tier with limits on Chat and Voice",
   "evidence": "documented",
   "source_ids": [
    "S13"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "X Premium: the end of the current subscription period. SuperGrok: not stated",
  "data_kept": null,
  "you_lose": [
   "X Premium or SuperGrok paid features once access ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "X Premium is billed and refunded by X, SuperGrok by xAI: cancel each one where it was bought",
   "Sign in with the same account you bought with (Apple, X or Google login); a subscription may not show under a different login",
   "Large unexpected charges are often a yearly SuperGrok Heavy plan",
   "If grok.com's Manage Subscription button won't open, an ad-blocker or extension is the usual cause",
   "A promotional or discounted X Premium period renews at the full price unless you cancel before the promotion ends",
   "To cancel a gifted X Premium subscription, message @Premium on X"
  ]
 },
 "sources": [
  {
   "id": "X1",
   "url": "https://legal.x.com/en/purchaser-terms.html",
   "title": "X Purchaser Terms of Service",
   "publisher": "vendor",
   "quote": "you may only cancel your subscription via the Apple App Store, which can be accessed within your X Premium settings once you have logged into the X iOS App.",
   "supports": "the Apple route for X Premium"
  },
  {
   "id": "X2",
   "url": "https://legal.x.com/en/purchaser-terms.html",
   "title": "X Purchaser Terms of Service",
   "publisher": "vendor",
   "quote": "you may only cancel your subscription via the Google Play Store, which can be accessed within your X Premium settings once you have logged into the X for Android App.",
   "supports": "the Google Play route for X Premium"
  },
  {
   "id": "X3",
   "url": "https://legal.x.com/en/purchaser-terms.html",
   "title": "X Purchaser Terms of Service",
   "publisher": "vendor",
   "quote": "you may only cancel your subscription via Stripe, which can be accessed via the X website within your X Premium settings once you have logged into www.x.com.",
   "supports": "the web route for X Premium"
  },
  {
   "id": "X4",
   "url": "https://legal.x.com/en/purchaser-terms.html",
   "title": "X Purchaser Terms of Service",
   "publisher": "vendor",
   "quote": "Regardless of how your subscription was purchased, your subscription automatically renews unless you cancel at least 24 hours before your subscription period ends.",
   "supports": "the 24-hour notice"
  },
  {
   "id": "X5",
   "url": "https://legal.x.com/en/purchaser-terms.html",
   "title": "X Purchaser Terms of Service",
   "publisher": "vendor",
   "quote": "If you cancel your subscription, your subscription will remain active from the time you cancel until the end of your current subscription period.",
   "supports": "when X Premium access ends"
  },
  {
   "id": "X6",
   "url": "https://legal.x.com/en/purchaser-terms.html",
   "title": "X Purchaser Terms of Service",
   "publisher": "vendor",
   "quote": "You will not receive a refund or credit for any remaining days in your current subscription period, unless required by law.",
   "supports": "no X Premium refund"
  },
  {
   "id": "X7",
   "url": "https://legal.x.com/en/purchaser-terms.html",
   "title": "X Purchaser Terms of Service",
   "publisher": "vendor",
   "quote": "Upgrading and downgrading is currently only supported on iOS, Android, and web.",
   "supports": "downgrading is possible"
  },
  {
   "id": "X8",
   "url": "https://legal.x.com/en/purchaser-terms.html",
   "title": "X Purchaser Terms of Service",
   "publisher": "vendor",
   "quote": "If you downgrade to another tier, your subscription and the associated features will remain through the end of the current billing cycle",
   "supports": "how a downgrade applies on iOS"
  },
  {
   "id": "S1",
   "url": "https://docs.x.ai/grok/faq",
   "title": "Grok Help & FAQ (Billing & Subscriptions)",
   "publisher": "vendor",
   "quote": "Web (grok.com): Visit grok.com/?_s=billing while logged in to manage your billing directly from the website (change plan, update payment, or cancel).",
   "supports": "the SuperGrok web route"
  },
  {
   "id": "S2",
   "url": "https://docs.x.ai/grok/faq",
   "title": "Grok Help & FAQ (Billing & Subscriptions)",
   "publisher": "vendor",
   "quote": "If the Manage Subscription button doesn't open, ad-blockers or other apps/extensions can block it - try an incognito window or a different browser.",
   "supports": "the Manage Subscription button and the fix"
  },
  {
   "id": "S3",
   "url": "https://docs.x.ai/grok/faq",
   "title": "Grok Help & FAQ (Billing & Subscriptions)",
   "publisher": "vendor",
   "quote": "If you still can't complete it, support can escalate the cancellation to the billing team.",
   "supports": "support can cancel for you"
  },
  {
   "id": "S4",
   "url": "https://docs.x.ai/grok/faq",
   "title": "Grok Help & FAQ (Billing & Subscriptions)",
   "publisher": "vendor",
   "quote": "Apple App Store (iOS): Apple handles the transaction.",
   "supports": "the Apple route for SuperGrok"
  },
  {
   "id": "S5",
   "url": "https://docs.x.ai/grok/faq",
   "title": "Grok Help & FAQ (Billing & Subscriptions)",
   "publisher": "vendor",
   "quote": "Google Play (Android): Cancel via Google Play. Refunds are handled by xAI - use the xAI Refund Request form.",
   "supports": "the Google Play route for SuperGrok"
  },
  {
   "id": "S6",
   "url": "https://docs.x.ai/grok/faq",
   "title": "Grok Help & FAQ (Billing & Subscriptions)",
   "publisher": "vendor",
   "quote": "If you have subscribed to SuperGrok, you can go to https://grok.com -> Settings -> Billing to manage your subscription (purchased from Grok Website)",
   "supports": "the Settings path on grok.com"
  },
  {
   "id": "S7",
   "url": "https://docs.x.ai/grok/faq",
   "title": "Grok Help & FAQ (Billing & Subscriptions)",
   "publisher": "vendor",
   "quote": "If you have subscribed to X Premium, X (not xAI) would be responsible for processing refund where required by law.",
   "supports": "X handles X Premium refunds"
  },
  {
   "id": "S8",
   "url": "https://docs.x.ai/grok/faq",
   "title": "Grok Help & FAQ (Billing & Subscriptions)",
   "publisher": "vendor",
   "quote": "Web (grok.com) or Google Play: handled by xAI. Submit your refund request using the xAI Refund Request form (sign in with the account used for the subscription).",
   "supports": "SuperGrok refunds"
  },
  {
   "id": "S9",
   "url": "https://docs.x.ai/grok/faq",
   "title": "Grok Help & FAQ (Billing & Subscriptions)",
   "publisher": "vendor",
   "quote": "Approved refunds are typically issued to your original payment method within 5-10 business days.",
   "supports": "refund timing"
  },
  {
   "id": "S10",
   "url": "https://docs.x.ai/grok/faq",
   "title": "Grok Help & FAQ (Billing & Subscriptions)",
   "publisher": "vendor",
   "quote": "Apple App Store: Apple handles all refunds for purchases made through the App Store.",
   "supports": "Apple refunds"
  },
  {
   "id": "S11",
   "url": "https://docs.x.ai/grok/faq",
   "title": "Grok Help & FAQ (Billing & Subscriptions)",
   "publisher": "vendor",
   "quote": "Make sure you're signed in with the same account everywhere (e.g. an Apple/X/Google login).",
   "supports": "the sign-in tip"
  },
  {
   "id": "S12",
   "url": "https://docs.x.ai/grok/faq",
   "title": "Grok Help & FAQ (Billing & Subscriptions)",
   "publisher": "vendor",
   "quote": "Large unexpected invoices are often a SuperGrok Heavy yearly subscription, not API usage.",
   "supports": "the unexpected-charge tip"
  },
  {
   "id": "S13",
   "url": "https://docs.x.ai/grok/faq",
   "title": "Grok Help & FAQ (Usage & Limits)",
   "publisher": "vendor",
   "quote": "You will still have access to Grok's free tier limits on Chat and Voice",
   "supports": "the free tier"
  },
  {
   "id": "P1",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "P2",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm with Apple"
  },
  {
   "id": "P3",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play steps"
  },
  {
   "id": "P4",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "For the subscription you want to restart, click Resubscribe.",
   "supports": "how to confirm on Google Play (Resubscribe appears)"
  },
  {
   "id": "P5",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "X9",
   "url": "https://legal.x.com/en/purchaser-terms.html",
   "title": "X Purchaser Terms of Service",
   "publisher": "vendor",
   "quote": "If you are a consumer in a EU Member State or the UK, you agree you have fourteen (14) days after your purchase to withdraw from your contract",
   "supports": "the EU and UK 14-day withdrawal right"
  },
  {
   "id": "X10",
   "url": "https://legal.x.com/en/purchaser-terms.html",
   "title": "X Purchaser Terms of Service",
   "publisher": "vendor",
   "quote": "TO AVOID ANY CHARGES AFTER A PROMOTION, YOU MUST CANCEL BEFORE THE END OF THE PROMOTION PERIOD",
   "supports": "the promotion tip"
  },
  {
   "id": "X11",
   "url": "https://legal.x.com/en/purchaser-terms.html",
   "title": "X Purchaser Terms of Service",
   "publisher": "vendor",
   "quote": "If you downgrade to another tier, your current subscription and the associated features will switch to the new subscription tier immediately.",
   "supports": "a web downgrade takes effect at once"
  },
  {
   "id": "S14",
   "url": "https://x.ai/legal/terms-of-service",
   "title": "xAI Terms of Service (Consumer)",
   "publisher": "vendor",
   "quote": "You can cancel your paid subscription at any time; however, payments already made are non-refundable, except where required by law.",
   "supports": "SuperGrok payments are non-refundable"
  },
  {
   "id": "H1",
   "url": "https://help.x.com/en/using-x/x-premium-faq",
   "title": "X Premium FAQ",
   "publisher": "vendor",
   "quote": "To cancel your gifted subscription, please message us at @Premium.",
   "supports": "cancelling a gifted X Premium subscription"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "X's Premium FAQ covers where to manage the subscription (Settings, where you subscribed) and that features end with the billing cycle, but X doesn't document the Stripe cancel screens step by step",
   "When SuperGrok access ends after cancelling, and any notice needed before renewal, aren't stated in xAI's FAQ or its Terms",
   "Exact on-screen names in the Stripe cancel flow for X Premium are not documented",
   "Prices for X Premium tiers and SuperGrok plans were not on pages we could read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "SuperGrok refunds: xAI's Terms make payments non-refundable except where required by law; the Refund Request form stays as the way to ask (S14)",
    "X Premium web refund: added the EU and UK 14-day withdrawal right (X9)",
    "Downgrade: on the web the lower tier starts at once (X11)",
    "Tips: promotions renew at full price unless cancelled first (X10); gifted subscriptions are cancelled by messaging @Premium (H1)",
    "SuperGrok's end-of-access date is still unstated"
   ]
  }
 },
 "delete_account": {
  "url": "https://x.com/settings/deactivate",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "supergrok",
  "name": "SuperGrok (Grok)",
  "recipes": [
   {
    "id": "replace-supergrok",
    "title": "General AI assistant",
    "best_year_one_net": 335
   }
  ]
 },
 "page": "https://stackcut.io/cancel/x_premium",
 "json": "https://stackcut.io/exits/x_premium.json",
 "evidence": {
  "packet_revision": "0e33c719861145a7e5024d0f4c45f6aeb0cfe8ca478e4d341251f3c6d728a7e7",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "x-premium--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "x-premium--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "x-premium--apple-app-store--r3",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "x-premium--google-play--r4",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}