{
 "id": "wrike",
 "name": "Wrike",
 "category": "productivity",
 "website": "https://www.wrike.com",
 "domains": [
  "wrike.com"
 ],
 "summary": "Wrike documents no self-serve cancel button: to downgrade, cut seats or stop renewal, contact your Renewals Manager or Account Manager in writing before the term renews. The account drops to Free when the paid period ends; an owner can then delete it. No refunds for unused time.",
 "routes": [
  {
   "channel": "sales_contract",
   "label": "Stop renewal through Wrike",
   "applies_to": "Paid Wrike subscriptions (Team, Business, Pinnacle, Apex and legacy plans), monthly or yearly",
   "who": "The account owner, through the account's Renewals Manager or Account Manager",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Export what you want to keep first (see export): Account Backup isn't available on Free, and Wrike's Terms warn you may not be able to export once the account is deactivated or converted to Free",
     "expect": null
    },
    {
     "do": "Before the subscription renews, tell your Renewals Manager or Account Manager in writing that you won't renew (or that you want to downgrade or cut seats), and keep their reply",
     "expect": null
    },
    {
     "do": "To close a paid account outright, contact Wrike Support while signed in to the Help Center",
     "expect": null
    }
   ],
   "confirm_by": "When the paid billing period ends, the account switches to the Free plan",
   "effective": "The account stays on the paid plan until the current billing period ends, then switches to the Free plan automatically",
   "notice": "Written notice of non-renewal before the current subscription term expires; otherwise it renews at Wrike's then-current rates",
   "refund": "None: Wrike gives no refunds or credits for partial or unused subscription periods, or for downgrades",
   "fees": "If the subscription renews before you cancel, the next term's fees are owed",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s26",
    "s27",
    "s28",
    "s31"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete the account (Free or expired trial)",
   "applies_to": "Free accounts (including a paid account once its billing period has ended) and expired trial accounts",
   "who": "The account owner",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Export your data first: deleting removes everything for every user in the account",
     "expect": null
    },
    {
     "do": "Click your profile picture in the sidebar, select Settings, then Settings in the left panel, and scroll to the Delete account section",
     "expect": "Delete my account"
    },
    {
     "do": "Click Delete my account, then Continue deletion",
     "expect": "a dropdown asking for your reason"
    },
    {
     "do": "Select a reason, enter your password to confirm, and click Delete my account",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Immediately: all tasks, folders, files and discussions for all users in the account are deleted",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s9",
    "s10",
    "s11",
    "s12",
    "s6"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Wrike Free: one shared space and up to 200 active tasks, including subtasks. A paid account moves to it automatically when its billing period ends",
   "evidence": "documented",
   "source_ids": [
    "s13",
    "s14",
    "s6"
   ]
  },
  {
   "type": "downgrade",
   "what": "Business accounts on a yearly, renewable contract with no more than 15 paid seats and no add-ons or extra services can self-downgrade to Team; the change applies at the next renewal. Other downgrades go through your Renewals Manager or Account Manager",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s16",
    "s17",
    "s1"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Cut seats by contacting your Renewals Manager or Account Manager: reducing seats isn't allowed as a self-downgrade",
   "evidence": "documented",
   "source_ids": [
    "s1",
    "s18"
   ]
  }
 ],
 "export": [
  {
   "data": "Items with assignees, task and project status, dependencies and time logs",
   "how": "Export data to Excel, available on all plans",
   "format": "Excel",
   "limits": "Descriptions, attachments and comments are left out; the file can be imported back into Wrike",
   "source_ids": [
    "s19"
   ]
  },
  {
   "data": "Tasks, folders and projects with descriptions and time logs, Wrike-stored attachments, comments and user information",
   "how": "An account admin runs Account Backup to download a local backup of the data shared with them",
   "format": null,
   "limits": "Business, Pinnacle and Apex plans only (not Free or Team). Leaves out Recycle Bin data, blueprints, Activity Stream history and files in Box, Dropbox or Google Drive, and backed-up data can't be imported back into Wrike. Wait 24 hours between backups",
   "source_ids": [
    "s20",
    "s21",
    "s22",
    "s30"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the paid billing period; then the account switches to the Free plan",
  "data_kept": "The account switches to Free rather than closing, though the Terms warn that downgrading can lose data or add-ons and that exporting may be limited or impossible after conversion to Free. Deleting the account deletes all data for all users. After termination, the Terms say Wrike has no obligation to keep any data",
  "you_lose": [
   "Paid features and add-ons (downgrading can also lose data)",
   "Anything beyond the Free plan's limits: one shared space and 200 active tasks",
   "Account Backup, which isn't available on Free",
   "Everything in the account for all users, once it is deleted"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": true,
  "retention_step": "Deleting the account asks you to select a reason from a dropdown",
  "tips": [
   "No self-serve cancel is documented: put the non-renewal in writing to your Renewals Manager or Account Manager before the term renews",
   "A paid account can't be deleted until its paid period ends and it switches to Free",
   "Wrike Support closes paid accounts (sign in to the Help Center to reach it), but lists billing and order-form questions as outside its scope and triages them to the right contact; downgrades and seat cuts go to your Renewals Manager or Account Manager",
   "Formal legal notices to Wrike must be in writing, delivered in person or by certified or registered express mail, with a copy to legal@wrike.com",
   "No refunds or credits for unused time or downgrades",
   "Run Account Backup before the paid period ends: it isn't available on Free or Team",
   "Export before the paid period ends: Wrike's Terms say exporting may be limited once the account is on Free"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.wrike.com/hc/en-us/articles/209605689-Purchasing-Upgrading-and-Managing-Subscription",
   "title": "Purchasing, Upgrading, and Managing Subscription",
   "publisher": "vendor",
   "quote": "In order to downgrade your account or reduce the number of seats, you'll need to contact your Renewals Manager or Account Manager.",
   "supports": "who to contact for downgrades and seat cuts"
  },
  {
   "id": "s2",
   "url": "https://www.wrike.com/security/terms/",
   "title": "Wrike Terms of Service",
   "publisher": "vendor",
   "quote": "The Subscription will automatically renew for successive Subscription Terms at Wrike's then-current rates",
   "supports": "auto-renewal"
  },
  {
   "id": "s3",
   "url": "https://www.wrike.com/security/terms/",
   "title": "Wrike Terms of Service",
   "publisher": "vendor",
   "quote": "unless Customer provides written notice of its intent not to renew such Subscription prior to the expiration of the then-current Subscription Term",
   "supports": "written notice of non-renewal"
  },
  {
   "id": "s4",
   "url": "https://www.wrike.com/security/terms/",
   "title": "Wrike Terms of Service",
   "publisher": "vendor",
   "quote": "Customer must cancel its Subscription before the Subscription renews to avoid incurring the next Subscription Term's Fees.",
   "supports": "cancel before renewal or owe the next term"
  },
  {
   "id": "s5",
   "url": "https://help.wrike.com/hc/en-us/articles/212813185-Deleting-Your-Account",
   "title": "Deleting Your Account",
   "publisher": "vendor",
   "quote": "If you've already canceled your subscription but still see that your account is on a paid plan, your current billing period hasn't ended yet.",
   "supports": "access lasts to the end of the billing period"
  },
  {
   "id": "s6",
   "url": "https://help.wrike.com/hc/en-us/articles/212813185-Deleting-Your-Account",
   "title": "Deleting Your Account",
   "publisher": "vendor",
   "quote": "You can't delete the account while the paid period is still active. Once it ends, your account will switch to the Free plan automatically.",
   "supports": "the switch to Free"
  },
  {
   "id": "s7",
   "url": "https://www.wrike.com/security/terms/",
   "title": "Wrike Terms of Service",
   "publisher": "vendor",
   "quote": "WRIKE DOES NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL OR UNUSED SUBSCRIPTION PERIODS",
   "supports": "no refunds"
  },
  {
   "id": "s8",
   "url": "https://help.wrike.com/hc/en-us/articles/212813185-Deleting-Your-Account",
   "title": "Deleting Your Account",
   "publisher": "vendor",
   "quote": "For paid and other account types, contact Wrike Support to close the account.",
   "supports": "closing a paid account through support"
  },
  {
   "id": "s9",
   "url": "https://help.wrike.com/hc/en-us/articles/212813185-Deleting-Your-Account",
   "title": "Deleting Your Account",
   "publisher": "vendor",
   "quote": "Account owners can delete accounts.",
   "supports": "who can delete"
  },
  {
   "id": "s10",
   "url": "https://help.wrike.com/hc/en-us/articles/212813185-Deleting-Your-Account",
   "title": "Deleting Your Account",
   "publisher": "vendor",
   "quote": "Select the reason for deleting your account from the dropdown menu.",
   "supports": "the reason step"
  },
  {
   "id": "s11",
   "url": "https://help.wrike.com/hc/en-us/articles/212813185-Deleting-Your-Account",
   "title": "Deleting Your Account",
   "publisher": "vendor",
   "quote": "all of your data — including tasks, folders, files, and discussions for all users in this account — will be automatically deleted.",
   "supports": "what deleting removes"
  },
  {
   "id": "s12",
   "url": "https://help.wrike.com/hc/en-us/articles/212813185-Deleting-Your-Account",
   "title": "Deleting Your Account",
   "publisher": "vendor",
   "quote": "If your free trial period has ended and you do not wish to continue using Wrike, you can delete your account data even from the suspended trial account.",
   "supports": "expired trials can be deleted"
  },
  {
   "id": "s13",
   "url": "https://help.wrike.com/hc/en-us/articles/1500004329142-Free",
   "title": "Free",
   "publisher": "vendor",
   "quote": "Free users can only use one shared space",
   "supports": "the Free plan's space limit"
  },
  {
   "id": "s14",
   "url": "https://help.wrike.com/hc/en-us/articles/1500004329142-Free",
   "title": "Free",
   "publisher": "vendor",
   "quote": "your Free account has a limit of 200 active tasks, including subtasks",
   "supports": "the Free plan's task limit"
  },
  {
   "id": "s15",
   "url": "https://help.wrike.com/hc/en-us/articles/209605689-Purchasing-Upgrading-and-Managing-Subscription",
   "title": "Purchasing, Upgrading, and Managing Subscription",
   "publisher": "vendor",
   "quote": "Self-downgrade is only available to Business accounts that want to downgrade to the Team Plan and meet all of the following conditions",
   "supports": "the self-downgrade"
  },
  {
   "id": "s16",
   "url": "https://help.wrike.com/hc/en-us/articles/209605689-Purchasing-Upgrading-and-Managing-Subscription",
   "title": "Purchasing, Upgrading, and Managing Subscription",
   "publisher": "vendor",
   "quote": "The account has no more than 15 paid seats.",
   "supports": "the seat condition"
  },
  {
   "id": "s17",
   "url": "https://help.wrike.com/hc/en-us/articles/209605689-Purchasing-Upgrading-and-Managing-Subscription",
   "title": "Purchasing, Upgrading, and Managing Subscription",
   "publisher": "vendor",
   "quote": "The subscription updates that you made during the self-downgrade will become effective on the date of your next subscription renewal.",
   "supports": "when the downgrade applies"
  },
  {
   "id": "s18",
   "url": "https://help.wrike.com/hc/en-us/articles/209605689-Purchasing-Upgrading-and-Managing-Subscription",
   "title": "Purchasing, Upgrading, and Managing Subscription",
   "publisher": "vendor",
   "quote": "Reducing the number of seats as a self-downgrade action is not allowed.",
   "supports": "seat cuts aren't self-serve"
  },
  {
   "id": "s19",
   "url": "https://help.wrike.com/hc/en-us/articles/25797634925847-Export-Data-from-Wrike-Efficiently",
   "title": "Export Data from Wrike Efficiently",
   "publisher": "vendor",
   "quote": "Data can be imported back to Wrike",
   "supports": "the Excel export"
  },
  {
   "id": "s20",
   "url": "https://help.wrike.com/hc/en-us/articles/209605749-Account-Backup",
   "title": "Account Backup",
   "publisher": "vendor",
   "quote": "Account admins can download a local backup of Wrike data shared with them.",
   "supports": "who can run a backup"
  },
  {
   "id": "s21",
   "url": "https://help.wrike.com/hc/en-us/articles/209605749-Account-Backup",
   "title": "Account Backup",
   "publisher": "vendor",
   "quote": "The backup doesn't include Recycle Bin data, blueprints, Activity Stream history, or files from tools like Box, Dropbox, and Google Drive.",
   "supports": "what the backup leaves out"
  },
  {
   "id": "s22",
   "url": "https://help.wrike.com/hc/en-us/articles/209605749-Account-Backup",
   "title": "Account Backup",
   "publisher": "vendor",
   "quote": "You must wait 24 hours after running a backup with the backup tool before using it to run another backup.",
   "supports": "the backup frequency limit"
  },
  {
   "id": "s23",
   "url": "https://www.wrike.com/security/terms/",
   "title": "Wrike Terms of Service",
   "publisher": "vendor",
   "quote": "If Customer downgrades its Service level, Customer may cause the loss of Customer Data or Add-ons for its Customer Account.",
   "supports": "downgrading can lose data"
  },
  {
   "id": "s24",
   "url": "https://www.wrike.com/security/terms/",
   "title": "Wrike Terms of Service",
   "publisher": "vendor",
   "quote": "Wrike shall have no obligation to maintain or provide any Customer Data",
   "supports": "data after termination"
  },
  {
   "id": "s25",
   "url": "https://www.wrike.com/security/terms/",
   "title": "Wrike Terms of Service",
   "publisher": "vendor",
   "quote": "A copy of all legal notices from Customer to Wrike must also be sent to the email address legal@wrike.com",
   "supports": "how formal notices are sent"
  },
  {
   "id": "s26",
   "url": "https://www.wrike.com/security/terms/",
   "title": "Wrike Terms of Service",
   "publisher": "vendor",
   "quote": "Customer may cancel a paid-for Subscription at any time and cancellation will be effective immediately.",
   "supports": "the Terms' statement on when a cancellation takes effect"
  },
  {
   "id": "s27",
   "url": "https://help.wrike.com/hc/en-us/articles/25097464163607-Contact-Wrike-Customer-Support",
   "title": "Contact Wrike Customer Support",
   "publisher": "vendor",
   "quote": "Billing, Legal & Order Form processing questions",
   "supports": "billing questions are outside support's scope"
  },
  {
   "id": "s28",
   "url": "https://www.wrike.com/security/terms/",
   "title": "Wrike Terms of Service",
   "publisher": "vendor",
   "quote": "Customer may not be able, or may have limited ability, to export Customer Data after deactivation of its Customer Account or conversion to a Free Customer Account",
   "supports": "export may be limited once the account is on Free"
  },
  {
   "id": "s29",
   "url": "https://www.wrike.com/security/terms/",
   "title": "Wrike Terms of Service",
   "publisher": "vendor",
   "quote": "All legal notices required under the Agreement shall be in writing and delivered in person or by certified or registered express mail",
   "supports": "how legal notices are delivered"
  },
  {
   "id": "s30",
   "url": "https://help.wrike.com/hc/en-us/articles/209605749-Account-Backup",
   "title": "Account Backup",
   "publisher": "vendor",
   "quote": "Backed up data can't be imported back into Wrike",
   "supports": "backups are for keeping, not re-importing"
  },
  {
   "id": "s31",
   "url": "https://help.wrike.com/hc/en-us/articles/25097464163607-Contact-Wrike-Customer-Support",
   "title": "Contact Wrike Customer Support",
   "publisher": "vendor",
   "quote": "To contact Support Team, you need to be signed in on the Help Center.",
   "supports": "support needs a Help Center sign-in"
  },
  {
   "id": "s32",
   "url": "https://help.wrike.com/hc/en-us/articles/25097464163607-Contact-Wrike-Customer-Support",
   "title": "Contact Wrike Customer Support",
   "publisher": "vendor",
   "quote": "We will aim to triage your request and recommend the optimal approach or a contact point at Wrike to resolve it",
   "supports": "out-of-scope questions are triaged"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Wrike's help center has no article on cancelling a paid subscription or turning off auto-renewal, so no self-serve cancel steps are given here",
   "Wrike's Terms say a cancellation takes effect immediately, while its help center says the account stays on the paid plan until the billing period ends; Wrike doesn't say which applies to which plans",
   "The Terms require written notice before the term expires but don't give a number of days or say whether an email to your Account Manager counts",
   "Wrike doesn't describe a confirmation email after a subscription is cancelled or an account is deleted",
   "Wrike's subscription help article doesn't mention nonprofit or other discount programs"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "partial",
   "notes": [
    "Re-checked every route, pay_less and export fact against Wrike's help center and Terms; all quotes are on their pages",
    "Wrike still documents no self-serve cancel and no recipient or deadline for the written non-renewal notice, and its Terms and help center disagree on when a cancellation takes effect; these stay listed as unconfirmed",
    "Export: Wrike's Terms say exporting may be limited once the account is deactivated or on Free (s28); Excel exports also leave out comments; backups can't be re-imported (s30)",
    "Tips: Wrike Support needs a Help Center sign-in and triages billing questions rather than sending them to the Account Manager (s31, s32); the legal-notice tip now matches the Terms' wording (s29)",
    "Account deletion: added the Settings left-panel step and Delete account section"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/wrike",
 "json": "https://stackcut.io/exits/wrike.json",
 "evidence": {
  "packet_revision": "d1c1c9d5fca8759df14577fe444502b2dcb4ce04b4326ff40f7ab9abfb4bbd1b",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "wrike--sales-contract--r1",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "wrike--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}