{
 "id": "wps_office",
 "name": "WPS Office",
 "category": "productivity",
 "website": "https://www.wps.com",
 "domains": [
  "wps.com",
  "help.wps.com",
  "365.wps.com"
 ],
 "summary": "Turn off auto-renewal in the WPS Subscription Management Center: My Subscription, slide Auto-renewal to the left, Confirm, at least 24 hours before the period ends. Access lasts to the period's end; subscriptions aren't refunded. App Store and Google Play subscriptions cancel in those stores. Canceled plans can't be restarted.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Subscription Management Center",
   "applies_to": "Auto-renewing WPS Premium subscriptions, such as WPS Pro+ or Template Premium, managed in WPS's Subscription Management Center. One-time plans don't renew and need no cancelling",
   "who": "The WPS account used to buy the subscription",
   "method": "self_serve",
   "start_url": "https://www.wps.com/subscription/",
   "steps": [
    {
     "do": "Sign in to the WPS Office Subscription Management Center with the account used to buy the subscription",
     "expect": "My Subscription"
    },
    {
     "do": "In the My Subscription module, select the Premium type and find the plan you want to cancel",
     "expect": "Auto-renewal is enabled"
    },
    {
     "do": "Slide the Auto-renewal switch to the left",
     "expect": null
    },
    {
     "do": "Click Confirm",
     "expect": "Auto-renewal is disabled"
    },
    {
     "do": "If it still won't cancel, send your order number and WPS Office user ID to WPS customer service",
     "expect": null
    }
   ],
   "confirm_by": "The plan shows Auto-renewal is disabled in My Subscription; refresh the page if the status hasn't updated",
   "effective": "Charges stop; you keep access through the end of the current subscription period",
   "notice": "At least 24 hours before the current billing period ends; WPS doesn't have to remind you",
   "refund": "The Auto-Renewal Service Agreement says subscription payments are non-refundable, used or not. The pricing page shows a 30-Day Money-Back Guarantee badge without conditions",
   "fees": null,
   "source_ids": [
    "w1",
    "w2",
    "w3",
    "w5",
    "w13",
    "w15",
    "w16",
    "w17",
    "w18",
    "w19",
    "w20",
    "w21",
    "w22",
    "w23",
    "w24",
    "w25"
   ]
  },
  {
   "channel": "apple_app_store",
   "label": "Bought in the iPhone or iPad app",
   "applies_to": "WPS subscriptions bought in the iOS app and charged to the App Store account",
   "who": "The Apple account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://support.apple.com/en-us/118428",
   "steps": [
    {
     "do": "In Settings, tap your name, then tap Subscriptions",
     "expect": null
    },
    {
     "do": "Tap the WPS Office subscription, then tap Cancel Subscription (you may need to scroll down)",
     "expect": null
    }
   ],
   "confirm_by": "No Cancel button, or an expiration message in red text",
   "effective": "Renewal stops; the current paid period can't be cancelled and runs to its end",
   "notice": "At least 24 hours before the end of the current subscription period",
   "refund": null,
   "fees": null,
   "source_ids": [
    "w30",
    "w31",
    "w32",
    "w33",
    "w34",
    "w44",
    "w45"
   ]
  },
  {
   "channel": "google_play",
   "label": "Bought in the Android app",
   "applies_to": "WPS subscriptions bought through Google Play",
   "who": "The Google account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://support.google.com/googleplay/answer/7018481",
   "steps": [
    {
     "do": "On your Android device, go to subscriptions in Google Play",
     "expect": null
    },
    {
     "do": "Select the WPS Office subscription and tap Cancel subscription, then follow the instructions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can use the subscription for the time already paid",
   "notice": "Before the end of the free trial or the current billing period",
   "refund": "The Auto-Renewal Service Agreement says subscription payments are non-refundable",
   "fees": null,
   "source_ids": [
    "w26",
    "w27",
    "w35",
    "w36",
    "w23"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "WPS Standard is free, with no card needed: limited template downloads and 1 GB of cloud space instead of 20 GB",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "w11",
    "w12",
    "w39"
   ]
  },
  {
   "type": "bundle",
   "what": "The Pro+ Sharing Plan, aimed at 2 or more users, is advertised as saving 40%; members can be added or removed at any time",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "w10",
    "w37",
    "w38"
   ]
  }
 ],
 "export": [
  {
   "data": "Files stored in WPS Cloud",
   "how": "Download the files to a local device, then delete them from WPS Cloud to free space",
   "format": null,
   "limits": "Over the storage limit, files can't be modified or copied until space is freed",
   "source_ids": [
    "w40",
    "w41"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current subscription period",
  "data_kept": "No period is given for a cancelled subscription. Over the free 1 GB limit, cloud files can't be modified or copied until space is freed; files are deleted after 180 days without signing in",
  "you_lose": [
   "Premium features such as unlimited templates and full PDF tools",
   "Cloud space above the free 1 GB; files over the limit can't be modified or copied until you free space"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Canceled or expired subscriptions can't be restarted; you can buy again only after the current Premium subscription expires",
   "One-time plans don't renew and don't appear in My Subscription, so there's nothing to cancel",
   "Changing the subscription type or the card used for renewal isn't supported; the help suggests cancelling auto-renewal and buying again later",
   "Licenses activated with a code (not subscriptions) can be fully refunded within 30 days of purchase",
   "Signing in at least every 180 days keeps WPS Cloud files from being deleted"
  ]
 },
 "sources": [
  {
   "id": "w1",
   "url": "https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/",
   "title": "How to cancel and restart a subscription",
   "publisher": "vendor",
   "quote": "Sign in to the Subscription Management Center of WPS Office",
   "supports": "where the cancel flow starts, and that the buying account signs in"
  },
  {
   "id": "w2",
   "url": "https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/",
   "title": "How to cancel and restart a subscription",
   "publisher": "vendor",
   "quote": "If the subscription status is not updated, you can refresh the page and view the status.",
   "supports": "how to check that the status changed"
  },
  {
   "id": "w3",
   "url": "https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/",
   "title": "How to cancel and restart a subscription",
   "publisher": "vendor",
   "quote": "The system will not continue to charge you automatically for the subscription.",
   "supports": "automatic charges stop after cancelling"
  },
  {
   "id": "w4",
   "url": "https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/",
   "title": "How to cancel and restart a subscription",
   "publisher": "vendor",
   "quote": "We are sorry that the canceled or expired subscriptions cannot be restarted.",
   "supports": "a canceled plan can't be restarted"
  },
  {
   "id": "w5",
   "url": "https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/",
   "title": "How to cancel and restart a subscription",
   "publisher": "vendor",
   "quote": "send your order number and WPS Office user ID to the customer service",
   "supports": "the fallback when the web cancel doesn't work"
  },
  {
   "id": "w6",
   "url": "https://help.wps.com/articles/how-to-change-or-delete-the-subscription-information/",
   "title": "How to change or delete the subscription information",
   "publisher": "vendor",
   "quote": "you can cancel the auto-renewal for your subscription",
   "supports": "cancelling auto-renewal is the route the help points to for renewal changes"
  },
  {
   "id": "w7",
   "url": "https://help.wps.com/articles/how-to-change-or-delete-the-subscription-information/",
   "title": "How to change or delete the subscription information",
   "publisher": "vendor",
   "quote": "Sorry, we do not support changing the subscription type at present.",
   "supports": "the plan type can't be changed"
  },
  {
   "id": "w8",
   "url": "https://help.wps.com/articles/how-to-change-or-delete-the-subscription-information/",
   "title": "How to change or delete the subscription information",
   "publisher": "vendor",
   "quote": "You can purchase again only after the current Premium subscription expires.",
   "supports": "buying again waits for expiry"
  },
  {
   "id": "w9",
   "url": "https://www.wps.com/buy/",
   "title": "WPS Office pricing",
   "publisher": "vendor",
   "quote": "Billed $69.99/Year",
   "supports": "the Pro+ yearly price"
  },
  {
   "id": "w10",
   "url": "https://www.wps.com/buy/",
   "title": "WPS Office pricing",
   "publisher": "vendor",
   "quote": "Add or remove members anytime",
   "supports": "the Sharing Plan's member changes"
  },
  {
   "id": "w11",
   "url": "https://www.wps.com/buy/",
   "title": "WPS Office pricing",
   "publisher": "vendor",
   "quote": "Limited template downloads",
   "supports": "a free-version limit"
  },
  {
   "id": "w12",
   "url": "https://www.wps.com/buy/",
   "title": "WPS Office pricing",
   "publisher": "vendor",
   "quote": "1 GB of cloud space",
   "supports": "a free-version limit"
  },
  {
   "id": "w13",
   "url": "https://www.wps.com/buy/",
   "title": "WPS Office pricing",
   "publisher": "vendor",
   "quote": "30-Day Money-Back Guarantee",
   "supports": "a money-back guarantee is advertised, without its conditions"
  },
  {
   "id": "w14",
   "url": "https://www.wps.com/buy/",
   "title": "WPS Office pricing",
   "publisher": "vendor",
   "quote": "The above prices apply to PC and Android",
   "supports": "the pricing page covers PC and Android"
  },
  {
   "id": "w15",
   "url": "https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/",
   "title": "How to cancel and restart a subscription",
   "publisher": "vendor",
   "quote": "In the My Subscription module, find the subscription plan that you want to cancel.",
   "supports": "finding the plan"
  },
  {
   "id": "w16",
   "url": "https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/",
   "title": "How to cancel and restart a subscription",
   "publisher": "vendor",
   "quote": "If Auto-renewal is enabled is turned on for the subscription, slide the switch to the left to disable the auto-renewal feature.",
   "supports": "the Auto-renewal switch"
  },
  {
   "id": "w17",
   "url": "https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/",
   "title": "How to cancel and restart a subscription",
   "publisher": "vendor",
   "quote": "Click Confirm. After the subscription is canceled, Auto-renewal is disabled is turned on.",
   "supports": "the confirm step and the status that proves it"
  },
  {
   "id": "w18",
   "url": "https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/",
   "title": "How to cancel and restart a subscription",
   "publisher": "vendor",
   "quote": "If you purchase a one-time subscription plan, you will not be automatically charged after it expires.",
   "supports": "one-time plans don't renew"
  },
  {
   "id": "w19",
   "url": "https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/",
   "title": "How to cancel and restart a subscription",
   "publisher": "vendor",
   "quote": "you do not need to cancel the subscription, and the subscription will not be displayed in the My Subscription module.",
   "supports": "one-time plans need no cancelling"
  },
  {
   "id": "w20",
   "url": "https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/",
   "title": "How to cancel and restart a subscription",
   "publisher": "vendor",
   "quote": "Select a Premium type that you want to cancel, such as WPS Premium or Template Premium.",
   "supports": "choosing the Premium type"
  },
  {
   "id": "w21",
   "url": "https://www.wps.com/auto-renewal-terms/",
   "title": "Auto-Renewal Service Agreement of WPS Office",
   "publisher": "vendor",
   "quote": "following any cancellation, you will continue to have access to the applicable services through the end of your current subscription period.",
   "supports": "access lasts to the end of the period"
  },
  {
   "id": "w22",
   "url": "https://www.wps.com/auto-renewal-terms/",
   "title": "Auto-Renewal Service Agreement of WPS Office",
   "publisher": "vendor",
   "quote": "operate to terminate the Service at least within 24 hours before the expiry of this on-going billing period.",
   "supports": "the 24-hour deadline"
  },
  {
   "id": "w23",
   "url": "https://www.wps.com/auto-renewal-terms/",
   "title": "Auto-Renewal Service Agreement of WPS Office",
   "publisher": "vendor",
   "quote": "Payments are non-refundable.",
   "supports": "subscriptions aren't refunded"
  },
  {
   "id": "w24",
   "url": "https://www.wps.com/auto-renewal-terms/",
   "title": "Auto-Renewal Service Agreement of WPS Office",
   "publisher": "vendor",
   "quote": "There is no refund for any part or all of subscription period whether it is used or not.",
   "supports": "no refund for unused time"
  },
  {
   "id": "w25",
   "url": "https://www.wps.com/auto-renewal-terms/",
   "title": "Auto-Renewal Service Agreement of WPS Office",
   "publisher": "vendor",
   "quote": "WPS Office is not obligated to remind you before the deadline of each billing period",
   "supports": "no renewal reminder"
  },
  {
   "id": "w26",
   "url": "https://www.wps.com/auto-renewal-terms/",
   "title": "Auto-Renewal Service Agreement of WPS Office",
   "publisher": "vendor",
   "quote": "In Google play, for example,You can visit",
   "supports": "Google Play subscriptions cancel in Google Play"
  },
  {
   "id": "w27",
   "url": "https://www.wps.com/auto-renewal-terms/",
   "title": "Auto-Renewal Service Agreement of WPS Office",
   "publisher": "vendor",
   "quote": "To avoid any charges, you must cancel before the end of the free trial period or the current billing period.",
   "supports": "cancel before a trial or period ends"
  },
  {
   "id": "w28",
   "url": "https://www.wps.com/auto-renewal-terms/",
   "title": "Auto-Renewal Service Agreement of WPS Office",
   "publisher": "vendor",
   "quote": "Full refund is acceptable within 30 days after purchasing.",
   "supports": "activation-code licenses: 30-day refund"
  },
  {
   "id": "w29",
   "url": "https://www.wps.com/auto-renewal-terms/",
   "title": "Auto-Renewal Service Agreement of WPS Office",
   "publisher": "vendor",
   "quote": "The refund regulation for license of products that need use activation code to activate the license",
   "supports": "what the 30-day refund covers"
  },
  {
   "id": "w30",
   "url": "https://www.wps.com/ios/members-autorenew/",
   "title": "Auto-renew Subscription Notification",
   "publisher": "vendor",
   "quote": "You can turn off auto-renew at any time from your iTunes/App Store account settings; you must do so at least 24 hours before the end of the current subscription period",
   "supports": "App Store subscriptions cancel in Apple's settings, 24 hours ahead"
  },
  {
   "id": "w31",
   "url": "https://www.wps.com/ios/members-autorenew/",
   "title": "Auto-renew Subscription Notification",
   "publisher": "vendor",
   "quote": "Payment will be charged to your iTunes、App Store account at confirmation of purchase.",
   "supports": "Apple bills App Store subscriptions"
  },
  {
   "id": "w32",
   "url": "https://www.wps.com/ios/members-autorenew/",
   "title": "Auto-renew Subscription Notification",
   "publisher": "vendor",
   "quote": "No cancellation of the current subscription is allowed during the active period.",
   "supports": "the current period can't be cancelled"
  },
  {
   "id": "w33",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel a subscription",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.",
   "supports": "the Apple cancel step"
  },
  {
   "id": "w34",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel a subscription",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to tell it's cancelled"
  },
  {
   "id": "w35",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Google Play Help: cancel a subscription",
   "publisher": "platform",
   "quote": "go to subscriptions in Google Play.",
   "supports": "where to cancel on Android"
  },
  {
   "id": "w36",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Google Play Help: cancel a subscription",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access after a Google Play cancel"
  },
  {
   "id": "w37",
   "url": "https://www.wps.com/buy/",
   "title": "WPS Office pricing",
   "publisher": "vendor",
   "quote": "Best for 2+ users",
   "supports": "the Sharing Plan's audience"
  },
  {
   "id": "w38",
   "url": "https://www.wps.com/buy/",
   "title": "WPS Office pricing",
   "publisher": "vendor",
   "quote": "Save 40%",
   "supports": "the Sharing Plan saving"
  },
  {
   "id": "w39",
   "url": "https://www.wps.com/buy/",
   "title": "WPS Office pricing",
   "publisher": "vendor",
   "quote": "Private 20 GB cloud storage",
   "supports": "paid plans' cloud storage"
  },
  {
   "id": "w40",
   "url": "https://www.wps.com/cloud-storage-policy/",
   "title": "Cloud Storage Policy",
   "publisher": "vendor",
   "quote": "Files in WPS Cloud cannot be modified or copied until some space is freed up.",
   "supports": "what happens over the storage limit"
  },
  {
   "id": "w41",
   "url": "https://www.wps.com/cloud-storage-policy/",
   "title": "Cloud Storage Policy",
   "publisher": "vendor",
   "quote": "You can download files to a local device and delete them from WPS Cloud",
   "supports": "downloading cloud files"
  },
  {
   "id": "w42",
   "url": "https://www.wps.com/cloud-storage-policy/",
   "title": "Cloud Storage Policy",
   "publisher": "vendor",
   "quote": "If you do not sign in to your WPS account for 180 consecutive days or longer:",
   "supports": "inactive-account deletion"
  },
  {
   "id": "w43",
   "url": "https://www.wps.com/cloud-storage-policy/",
   "title": "Cloud Storage Policy",
   "publisher": "vendor",
   "quote": "All your files will be deleted from WPS Cloud.",
   "supports": "files deleted after inactivity"
  },
  {
   "id": "w44",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel a subscription",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "the first Apple step"
  },
  {
   "id": "w45",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel a subscription",
   "publisher": "platform",
   "quote": "Tap Subscriptions.",
   "supports": "the Subscriptions step"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The conditions behind the 30-Day Money-Back Guarantee on the pricing page aren't published, and the Auto-Renewal Service Agreement says subscriptions are non-refundable",
   "WPS's pages don't say whether a confirmation email is sent after turning off auto-renewal",
   "Refunds for App Store and Google Play purchases follow those stores' processes, which WPS's pages don't describe",
   "WPS 365 business plans and their contract terms aren't covered by the consumer help pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added App Store and Google Play routes from WPS's own iOS auto-renew notice and Auto-Renewal Service Agreement",
    "Corrected who the web route covers: one-time plans don't renew and don't need cancelling",
    "Added from the Auto-Renewal Service Agreement: access lasts to the end of the period, the 24-hour deadline, no renewal reminder, and that subscriptions are non-refundable",
    "Added the Auto-renewal is disabled status as the confirmation and the Premium-type selection step",
    "Replaced the annual-billing item (no monthly price is offered) with the Sharing Plan; added cloud storage limits, file download and the 180-day inactivity deletion",
    "Removed the customer service email from the tips: it isn't printed on the help page"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/wps_office",
 "json": "https://stackcut.io/exits/wps_office.json",
 "evidence": {
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  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "wps-office--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
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     "status": "current",
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    "channel": "apple_app_store",
    "checked_on": "2026-10-08",
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     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "wps-office--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-10-08",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}