{
 "id": "wp_engine",
 "name": "WP Engine",
 "category": "developer_tools",
 "website": "https://wpengine.com",
 "domains": [
  "wpengine.com"
 ],
 "summary": "An Owner opens Billing in the User Portal, scrolls to Support and, under Modify plan, uses Cancel plan (shared) or Request cancellation (premium) to submit the cancellation form. Gotcha: cancellations need 30 days' notice, then access ends and all content is deleted, so download backups of every environment first.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Shared plans: Cancel plan",
   "applies_to": "WP Engine shared server plans, such as Essential (the link reads Cancel plan)",
   "who": "An Owner-level user of the WP Engine account (support staff can't start it)",
   "method": "form",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to the User Portal and select Billing from the main left menu",
     "expect": null
    },
    {
     "do": "Scroll to the Support section and, under Modify plan, click Cancel plan",
     "expect": "the cancellation form"
    },
    {
     "do": "Fill in and submit the cancellation form",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "After the 30-day notice period the plan is not renewed and is cancelled; access to the plan is removed and all content is deleted",
   "notice": "30 days' notice through the cancellation form, under WP Engine's Terms of Service",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Premium and dedicated plans",
   "applies_to": "WP Engine premium accounts (the link reads Request cancellation)",
   "who": "An Owner-level user of the WP Engine account (support staff can't start it)",
   "method": "form",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to the User Portal and select Billing from the main left menu",
     "expect": null
    },
    {
     "do": "Scroll to the Support section and, under Modify plan, click Request cancellation",
     "expect": "the cancellation form"
    },
    {
     "do": "Fill in and submit the cancellation form",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "After the 30-day notice period the plan is not renewed and is cancelled; access is removed and all content is deleted",
   "notice": "30 days' notice through the cancellation form, under WP Engine's Terms of Service",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Downgrade the plan from Billing: Browse plans on Essential, or the Request downgrade form on Core and Enterprise. It takes effect on the next billing date; give 30 days' notice for it to show on the next invoice. Owners and Full users with Billing access can do it",
   "evidence": "documented",
   "source_ids": [
    "s7",
    "s8"
   ]
  },
  {
   "type": "downgrade",
   "what": "Remove product extensions you don't use: on Essential shared plans, go to Billing, then Support, click Remove extensions and lower the Quantity or remove the product",
   "evidence": "documented",
   "source_ids": [
    "s9"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Pay annually: WP Engine advertises saving 20% on Essential plans",
   "evidence": "documented",
   "source_ids": [
    "s10"
   ]
  }
 ],
 "export": [
  {
   "data": "Each environment's files and database",
   "how": "From the Sites page, open the environment and click Backups. Open a backup point's three-dot menu, choose Prepare ZIP (a full backup has all files and the database), then click Download ZIP when it's ready",
   "format": "ZIP archive",
   "limits": "A prepared ZIP can be downloaded for up to 7 days; WP Engine keeps 30 days of backups. Download backups of all environments before requesting cancellation",
   "source_ids": [
    "s3",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the 30-day notice period",
  "data_kept": "When the notice period ends, access to the plan is removed and all content is deleted",
  "you_lose": [
   "Access to the plan and every environment on it",
   "All site content, including WP Engine's backups"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only an Owner can cancel, and WP Engine support representatives can't start the cancellation for you",
   "Submit the form at least 30 days before you need the plan gone",
   "Download a ZIP backup of every environment before requesting cancellation"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://wpengine.com/support/change-plan-user-portal/",
   "title": "WP Engine Plan and Product Extension Management",
   "publisher": "vendor",
   "quote": "Per our Terms of Service, plan cancellations require a 30 day notice via our cancellation form.",
   "supports": "the 30-day notice and the form"
  },
  {
   "id": "s2",
   "url": "https://wpengine.com/support/change-plan-user-portal/",
   "title": "WP Engine Plan and Product Extension Management",
   "publisher": "vendor",
   "quote": "After this period, the plan will not be renewed and will be cancelled, access to the plan will be removed, and all content will be deleted.",
   "supports": "when it ends and data deletion"
  },
  {
   "id": "s3",
   "url": "https://wpengine.com/support/change-plan-user-portal/",
   "title": "WP Engine Plan and Product Extension Management",
   "publisher": "vendor",
   "quote": "We highly suggest downloading backups of all your environments prior to requesting a cancellation.",
   "supports": "back up first"
  },
  {
   "id": "s4",
   "url": "https://wpengine.com/support/change-plan-user-portal/",
   "title": "WP Engine Plan and Product Extension Management",
   "publisher": "vendor",
   "quote": "Only Owner level users can cancel a WP Engine hosting plan.",
   "supports": "who can cancel; the steps (Billing, Support, Modify plan, Cancel plan or Request cancellation)"
  },
  {
   "id": "s5",
   "url": "https://wpengine.com/support/change-plan-user-portal/",
   "title": "WP Engine Plan and Product Extension Management",
   "publisher": "vendor",
   "quote": "Our Support representatives cannot initiate the process.",
   "supports": "support can't cancel for you"
  },
  {
   "id": "s6",
   "url": "https://wpengine.com/support/change-plan-user-portal/",
   "title": "WP Engine Plan and Product Extension Management",
   "publisher": "vendor",
   "quote": "fill in and submit the cancellation form",
   "supports": "the final step"
  },
  {
   "id": "s7",
   "url": "https://wpengine.com/support/change-plan-user-portal/",
   "title": "WP Engine Plan and Product Extension Management",
   "publisher": "vendor",
   "quote": "Downgrades will become effective on your next billing date. Please provide 30 days notice to ensure that your new plan is reflected on your next invoice.",
   "supports": "downgrade timing"
  },
  {
   "id": "s8",
   "url": "https://wpengine.com/support/change-plan-user-portal/",
   "title": "WP Engine Plan and Product Extension Management",
   "publisher": "vendor",
   "quote": "Only Owners and Full users with Billing access will be able to downgrade a plan.",
   "supports": "who can downgrade"
  },
  {
   "id": "s9",
   "url": "https://wpengine.com/support/change-plan-user-portal/",
   "title": "WP Engine Plan and Product Extension Management",
   "publisher": "vendor",
   "quote": "use the Quantity column to reduce the number of licenses or remove the product",
   "supports": "removing extensions"
  },
  {
   "id": "s10",
   "url": "https://wpengine.com/plans/",
   "title": "WP Engine Plans and Pricing",
   "publisher": "vendor",
   "quote": "Save 20% on Essential",
   "supports": "the annual billing saving"
  },
  {
   "id": "s11",
   "url": "https://wpengine.com/support/restore/",
   "title": "Backup and Restore",
   "publisher": "vendor",
   "quote": "Locate a backup point and expand the 3 dot",
   "supports": "where to start a download (then Prepare ZIP)"
  },
  {
   "id": "s12",
   "url": "https://wpengine.com/support/restore/",
   "title": "Backup and Restore",
   "publisher": "vendor",
   "quote": "Full Backup — All files and the database",
   "supports": "what a full backup contains"
  },
  {
   "id": "s13",
   "url": "https://wpengine.com/support/restore/",
   "title": "Backup and Restore",
   "publisher": "vendor",
   "quote": "Once the backup has been prepared it can be downloaded from the Backups page by clicking Download ZIP next to the checkpoint.",
   "supports": "the download step"
  },
  {
   "id": "s14",
   "url": "https://wpengine.com/support/restore/",
   "title": "Backup and Restore",
   "publisher": "vendor",
   "quote": "any backup that's already been prepared can be downloaded from this page for up to 7 days.",
   "supports": "the download window"
  },
  {
   "id": "s15",
   "url": "https://wpengine.com/support/restore/",
   "title": "Backup and Restore",
   "publisher": "vendor",
   "quote": "WP Engine keeps 30 days of backups.",
   "supports": "backup retention"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "WP Engine's refund or money-back terms, and any fees owed for the rest of a term, aren't confirmed; they would be in WP Engine's Terms of Service",
   "Whether WP Engine confirms a submitted cancellation by email isn't documented in its plan-change help",
   "How plans bought through WP Engine partners or marketplaces are cancelled isn't confirmed",
   "Which plans show Cancel plan and which show Request cancellation, and the downgrade and backup steps, weren't independently re-checked against WP Engine's help pages; every quoted sentence and menu name was confirmed on those pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "partial",
   "notes": [
    "All 15 quotes were confirmed on WP Engine's plan-change, backup and plans pages, and the menu names in the steps (Modify plan, Cancel plan, Request cancellation, Request downgrade, Browse plans, Remove extensions) appear on the plan-change page",
    "WP Engine's pages and Terms of Service couldn't be re-read in full during this review, so the plan types behind each link and the refund terms stay unconfirmed (listed under not confirmed)",
    "Rewrote the not-confirmed notes for readers"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/wp_engine",
 "json": "https://stackcut.io/exits/wp_engine.json",
 "evidence": {
  "packet_revision": "55c56c6c005539cd370f3873302cdca34cc87b26f43a36354cc8d6c77a39d223",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "wp-engine--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "wp-engine--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}