{
 "id": "workos",
 "name": "WorkOS",
 "category": "developer_tools",
 "website": "https://workos.com",
 "domains": [
  "workos.com",
  "dashboard.workos.com"
 ],
 "summary": "Teams with an active subscription can't be deleted in the dashboard: email WorkOS support to cancel. Formal non-renewal needs written notice referencing the Terms at least 30 days before the term ends. Without a subscription, an admin can delete the team in the Danger zone. Payments are non-refundable.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Delete a team with no active subscription",
   "applies_to": "Teams without an active subscription; the dashboard cannot delete a team that has one",
   "who": "An admin of the team",
   "method": "self_serve",
   "start_url": "https://workos.com/docs/dashboard/settings#delete-your-team",
   "steps": [
    {
     "do": "Open the workspace settings page and scroll to the Danger zone at the bottom, then select Delete team",
     "expect": "Feedback: select a reason for leaving WorkOS"
    },
    {
     "do": "Select a reason for leaving, then acknowledge that deletion is permanent and type your team's name exactly",
     "expect": "Delete team"
    },
    {
     "do": "Confirm; the deletion is queued, you are signed out, and it completes within an hour",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Deletion completes within an hour of confirming and cannot be reversed",
   "notice": null,
   "refund": "All payments are nonrefundable",
   "fees": null,
   "source_ids": [
    "s12",
    "s21",
    "s22",
    "s17",
    "s23",
    "s18",
    "s13",
    "s14",
    "s24",
    "s19",
    "s20",
    "s1"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Active subscription: support and written notice",
   "applies_to": "Teams with an active subscription",
   "who": "A team admin, writing to WorkOS",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Ask WorkOS for a copy of your data if you need it; the Terms say it helps export for up to 30 days after termination",
     "expect": null
    },
    {
     "do": "At least 30 days before the Subscription Term ends, send written notice that references the Terms and says you elect to terminate at the end of the term, to support@workos.com (or by courier or registered mail to 548 Market St, PMB 86125, San Francisco, CA 94104)",
     "expect": null
    },
    {
     "do": "In the same message, ask support to cancel the subscription and delete the team",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the then-current Subscription Term",
   "notice": "At least 30 days before the end of the Subscription Term, in writing and referencing the Terms; otherwise the term renews for the same length. Ordinary support questions don't count as notice",
   "refund": "All payments are nonrefundable",
   "fees": "Termination does not cancel Subscription Fees that have already become due",
   "source_ids": [
    "s15",
    "s16",
    "s30",
    "s25",
    "s3",
    "s2",
    "s26",
    "s27",
    "s28",
    "s29",
    "s1",
    "s5"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "WorkOS is free to get started, and User Management is free for up to 1 million monthly active users; SSO and Directory Sync are charged per connection, one per enterprise customer",
   "evidence": "documented",
   "source_ids": [
    "s35",
    "s8",
    "s9",
    "s31"
   ]
  },
  {
   "type": "annual_billing",
   "what": "The Annual Credits plan offers pre-pay credit discounts, plus expert guidance and migration support",
   "evidence": "documented",
   "source_ids": [
    "s34",
    "s10"
   ]
  }
 ],
 "export": [
  {
   "data": "Subscriber Data",
   "how": "Ask WorkOS support; the Terms say WorkOS will help export a copy for up to 30 days after termination or expiration",
   "format": null,
   "limits": "Up to 30 days after termination; deleting the team destroys all environments within an hour",
   "source_ids": [
    "s30",
    "s7",
    "s14",
    "s18"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the Subscription Term after valid notice; a team deletion completes within an hour of confirming",
  "data_kept": "WorkOS helps export Subscriber Data for up to 30 days after termination, and may irrevocably delete account information, including Subscriber Data. Deleting the team destroys all environments and their data",
  "you_lose": [
   "All environments, including production, and the data in them",
   "Users, organizations and sessions stored in those environments",
   "Single Sign-On connections and directories",
   "The team and its members' dashboard accounts"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Deleting a team asks you to select a reason for leaving, with an optional comment, before the final confirmation",
  "tips": [
   "A team with an active subscription can't be deleted from the dashboard; contact support first",
   "Non-renewal notice must be written, reference the Terms and arrive at least 30 days before the term ends; ordinary support questions don't count as notice",
   "Deleting a team is permanent, signs you out, and is a different step from cancelling its subscription",
   "The Billing page's Next payment due card shows when the current billing period ends and the next invoice is issued"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://workos.com/legal/terms-of-service",
   "title": "WorkOS Terms of Service",
   "publisher": "vendor",
   "quote": "All payments are nonrefundable.",
   "supports": "refund position"
  },
  {
   "id": "s2",
   "url": "https://workos.com/legal/terms-of-service",
   "title": "WorkOS Terms of Service",
   "publisher": "vendor",
   "quote": "will renew for a Subscription Term equivalent in length to the then expiring Subscription Term",
   "supports": "automatic renewal"
  },
  {
   "id": "s3",
   "url": "https://workos.com/legal/terms-of-service",
   "title": "WorkOS Terms of Service",
   "publisher": "vendor",
   "quote": "by providing notice to the other party no less than thirty (30) days prior to the end of such Subscription Term.",
   "supports": "30-day notice before the term ends"
  },
  {
   "id": "s4",
   "url": "https://workos.com/legal/terms-of-service",
   "title": "WorkOS Terms of Service",
   "publisher": "vendor",
   "quote": "Either party may elect to terminate this Agreement and Subscriber’s subscription to the Service",
   "supports": "termination right"
  },
  {
   "id": "s5",
   "url": "https://workos.com/legal/terms-of-service",
   "title": "WorkOS Terms of Service",
   "publisher": "vendor",
   "quote": "No expiration or termination will affect Subscriber’s obligation to pay all Subscription Fees that may have become due",
   "supports": "fees already due survive termination"
  },
  {
   "id": "s6",
   "url": "https://workos.com/legal/terms-of-service",
   "title": "WorkOS Terms of Service",
   "publisher": "vendor",
   "quote": "WorkOS may irrevocably delete any and all information associated with Subscriber’s account, including Subscriber Data",
   "supports": "deletion of account data"
  },
  {
   "id": "s7",
   "url": "https://workos.com/legal/terms-of-service",
   "title": "WorkOS Terms of Service",
   "publisher": "vendor",
   "quote": "for up to thirty (30) days following the termination or expiration of this Agreement",
   "supports": "the 30-day window after termination"
  },
  {
   "id": "s8",
   "url": "https://workos.com/pricing",
   "title": "WorkOS pricing",
   "publisher": "vendor",
   "quote": "WorkOS User Management is free for up to 1 million monthly active users.",
   "supports": "free User Management tier"
  },
  {
   "id": "s9",
   "url": "https://workos.com/pricing",
   "title": "WorkOS pricing",
   "publisher": "vendor",
   "quote": "Each enterprise customer you support with SSO or Directory Sync is counted as one connection.",
   "supports": "how SSO and Directory Sync are counted"
  },
  {
   "id": "s10",
   "url": "https://workos.com/pricing",
   "title": "WorkOS pricing",
   "publisher": "vendor",
   "quote": "Unlock annual discounts, expert guidance, and migration support.",
   "supports": "annual plan benefits"
  },
  {
   "id": "s11",
   "url": "https://workos.com/docs/dashboard/billing",
   "title": "WorkOS billing",
   "publisher": "vendor",
   "quote": "A payment method is required to activate your production environment.",
   "supports": "payment method needed for production"
  },
  {
   "id": "s12",
   "url": "https://workos.com/docs/dashboard/settings",
   "title": "WorkOS team settings",
   "publisher": "vendor",
   "quote": "Admins can delete the team from the Danger zone section at the bottom of the workspace settings page.",
   "supports": "who can delete and where"
  },
  {
   "id": "s13",
   "url": "https://workos.com/docs/dashboard/settings",
   "title": "WorkOS team settings",
   "publisher": "vendor",
   "quote": "Deleting your team is permanent and cannot be reversed.",
   "supports": "deletion is permanent"
  },
  {
   "id": "s14",
   "url": "https://workos.com/docs/dashboard/settings",
   "title": "WorkOS team settings",
   "publisher": "vendor",
   "quote": "All environments and the data in them are destroyed.",
   "supports": "what deletion destroys"
  },
  {
   "id": "s15",
   "url": "https://workos.com/docs/dashboard/settings",
   "title": "WorkOS team settings",
   "publisher": "vendor",
   "quote": "If your team has an active subscription, the dashboard cannot delete it directly.",
   "supports": "active subscriptions block dashboard deletion"
  },
  {
   "id": "s16",
   "url": "https://workos.com/docs/dashboard/settings",
   "title": "WorkOS team settings",
   "publisher": "vendor",
   "quote": "Contact support to cancel the subscription and delete the team.",
   "supports": "the support route for active subscriptions"
  },
  {
   "id": "s17",
   "url": "https://workos.com/docs/dashboard/settings",
   "title": "WorkOS team settings",
   "publisher": "vendor",
   "quote": "acknowledge that deletion is permanent, then type your team's name exactly to enable the Delete team button.",
   "supports": "the confirmation steps"
  },
  {
   "id": "s18",
   "url": "https://workos.com/docs/dashboard/settings",
   "title": "WorkOS team settings",
   "publisher": "vendor",
   "quote": "Deletion completes within an hour.",
   "supports": "how long deletion takes"
  },
  {
   "id": "s19",
   "url": "https://workos.com/docs/dashboard/settings",
   "title": "WorkOS team settings",
   "publisher": "vendor",
   "quote": "All Single Sign-On connections and directories.",
   "supports": "what is removed"
  },
  {
   "id": "s20",
   "url": "https://workos.com/docs/dashboard/settings",
   "title": "WorkOS team settings",
   "publisher": "vendor",
   "quote": "All customer data in those environments, such as users, organizations, and sessions.",
   "supports": "what customer data is removed"
  },
  {
   "id": "s21",
   "url": "https://workos.com/docs/dashboard/settings",
   "title": "WorkOS team settings",
   "publisher": "vendor",
   "quote": "Selecting Delete team starts a two-step confirmation:",
   "supports": "two-step confirmation"
  },
  {
   "id": "s22",
   "url": "https://workos.com/docs/dashboard/settings",
   "title": "WorkOS team settings",
   "publisher": "vendor",
   "quote": "Feedback: select a reason for leaving WorkOS, with an optional free-form field for additional feedback.",
   "supports": "the reason-for-leaving step"
  },
  {
   "id": "s23",
   "url": "https://workos.com/docs/dashboard/settings",
   "title": "WorkOS team settings",
   "publisher": "vendor",
   "quote": "After you confirm, the deletion is queued and you are signed out.",
   "supports": "what happens after confirming"
  },
  {
   "id": "s24",
   "url": "https://workos.com/docs/dashboard/settings",
   "title": "WorkOS team settings",
   "publisher": "vendor",
   "quote": "The team itself and the dashboard accounts of its members.",
   "supports": "member dashboard accounts are deleted"
  },
  {
   "id": "s25",
   "url": "https://workos.com/legal/terms-of-service",
   "title": "WorkOS Terms of Service",
   "publisher": "vendor",
   "quote": "Either party may elect to terminate this Agreement and Subscriber’s subscription to the Service as of the end of the then current Subscription Term",
   "supports": "termination takes effect at the end of the term"
  },
  {
   "id": "s26",
   "url": "https://workos.com/legal/terms-of-service",
   "title": "WorkOS Terms of Service",
   "publisher": "vendor",
   "quote": "All notices required or permitted under this Agreement will be in writing, will reference this Agreement,",
   "supports": "notice must be written and reference the Agreement"
  },
  {
   "id": "s27",
   "url": "https://workos.com/legal/terms-of-service",
   "title": "WorkOS Terms of Service",
   "publisher": "vendor",
   "quote": "if to WorkOS, 548 Market St, PMB 86125, San Francisco, CA 94104, support@workos.com",
   "supports": "where notices go"
  },
  {
   "id": "s28",
   "url": "https://workos.com/legal/terms-of-service",
   "title": "WorkOS Terms of Service",
   "publisher": "vendor",
   "quote": "Subscriber's questions or communications regarding the Service can be sent to support@workos.com",
   "supports": "support email ..."
  },
  {
   "id": "s29",
   "url": "https://workos.com/legal/terms-of-service",
   "title": "WorkOS Terms of Service",
   "publisher": "vendor",
   "quote": "will not serve as notice under this Agreement.",
   "supports": "... ordinary support messages are not formal notice"
  },
  {
   "id": "s30",
   "url": "https://workos.com/legal/terms-of-service",
   "title": "WorkOS Terms of Service",
   "publisher": "vendor",
   "quote": "WorkOS will assist Subscriber in exporting a copy of Subscriber Data from the Service for up to thirty (30) days",
   "supports": "export help after termination"
  },
  {
   "id": "s31",
   "url": "https://workos.com/legal/terms-of-service",
   "title": "WorkOS Terms of Service",
   "publisher": "vendor",
   "quote": "WorkOS may offer a free Service tier that allows Subscriber to use the Service and Documentation free of charge",
   "supports": "free tier"
  },
  {
   "id": "s32",
   "url": "https://workos.com/docs/dashboard/billing",
   "title": "WorkOS billing",
   "publisher": "vendor",
   "quote": "Billing is visible to members with the Admin, Developer, or Sandbox Developer role.",
   "supports": "who sees billing"
  },
  {
   "id": "s33",
   "url": "https://workos.com/docs/dashboard/billing",
   "title": "WorkOS billing",
   "publisher": "vendor",
   "quote": "The Next payment due card shows when the current billing period ends and the invoice will be issued.",
   "supports": "when the next invoice is issued"
  },
  {
   "id": "s34",
   "url": "https://workos.com/pricing",
   "title": "WorkOS pricing",
   "publisher": "vendor",
   "quote": "Pre-pay credit discounts",
   "supports": "Annual Credits discount"
  },
  {
   "id": "s35",
   "url": "https://workos.com/pricing",
   "title": "WorkOS pricing",
   "publisher": "vendor",
   "quote": "WorkOS is free to get started and you don't need to add a credit card until you are ready to move to production.",
   "supports": "free until production"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "WorkOS's help pages don't describe a self-serve way to cancel a subscription without deleting the team",
   "Whether removing connections or deleting a team stops usage charges, and how the final invoice works, isn't stated on WorkOS's help pages or Terms",
   "How WorkOS confirms a cancellation isn't documented",
   "Self-serve export steps for users, organizations and directories aren't on WorkOS's dashboard help pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Support route: support is reached by email (support@workos.com); a formal non-renewal must be written, reference the Terms and go 30+ days before term end, and ordinary support questions don't count as notice",
    "Effective date for termination is the end of the then-current Subscription Term",
    "Team deletion: added the reason-for-leaving step, sign-out after confirming, and deletion of members' dashboard accounts",
    "Export: the Terms promise help exporting Subscriber Data for up to 30 days after termination (was undocumented)",
    "Pay less: free until production, and Annual Credits pre-pay discounts"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/workos",
 "json": "https://stackcut.io/exits/workos.json",
 "evidence": {
  "packet_revision": "7f23b2aab47725a5e0cb5894d75582f4922808a9bf10bbf04223e489b748d8c1",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "workos--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "workos--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}