{
 "id": "wistia",
 "name": "Wistia",
 "category": "design_creative",
 "website": "https://wistia.com",
 "domains": [
  "wistia.com"
 ],
 "summary": "The Account Owner cancels in Settings, Cancel: pick immediately or end of billing cycle, then Continue to Cancel and Cancel Plan. No refunds; media become inaccessible, so download first. Enterprise and order-form plans can't cancel anytime; the Terms ask for non-renewal notice 2 months before a term ends.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Self-serve plans",
   "applies_to": "Self-serve Wistia plans (monthly or annual) that are not Enterprise plans and have no signed order form",
   "who": "The Account Owner (Managers can't cancel)",
   "method": "self_serve",
   "start_url": "https://my.wistia.com/account/cancel",
   "steps": [
    {
     "do": "Sign in as the Account Owner, open the profile icon menu and click Settings",
     "expect": "your account settings, with Cancel in the side menu"
    },
    {
     "do": "Select Cancel in the side menu, or go straight to the Cancel page",
     "expect": "a choice to cancel immediately or at the end of your billing cycle"
    },
    {
     "do": "Choose Cancel Now (billing stops immediately) or Cancel at the end of the billing cycle (the plan stays active, and billed, until the cycle ends), then click Continue to Cancel",
     "expect": "an optional feedback step"
    },
    {
     "do": "Leave feedback if you want to, then click Cancel Plan",
     "expect": null
    }
   ],
   "confirm_by": "Once the account is cancelled, signing in as the Account Owner opens the Billing page with a prompt to reactivate",
   "effective": "Cancel Now stops billing immediately; Cancel at the end of the billing cycle keeps the subscription active until the cycle ends. After cancelling you can no longer access your media",
   "notice": "The pricing FAQ says these plans can be cancelled at any time, but Wistia's Terms say notice not to renew must be given at least 2 months before the end of the current term, by following the cancellation directions in your account",
   "refund": "No refunds or credits for cancellations, downgrades or unused portions of a subscription",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s16",
    "s32"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Wistia Enterprise plans and accounts with a signed order form",
   "who": "The Account Owner, with Wistia's customer success manager",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Check your Enterprise plan or order form for its term: these plans can't be cancelled at any time the way self-serve plans can",
     "expect": null
    },
    {
     "do": "Contact your Wistia customer success manager to stop or change the subscription (Wistia says some Enterprise subscription changes may require it)",
     "expect": null
    },
    {
     "do": "Give notice that you won't renew at least 2 months before the current term ends; the Terms say to do this by following the cancellation directions in your Wistia account",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current initial or renewal term; without notice the agreement renews automatically for terms equal to your billing cycle",
   "notice": "At least 2 months before the end of the current initial or renewal term (Wistia Terms)",
   "refund": "No refunds or credits for cancellations, downgrades or unused portions of the Services",
   "fees": null,
   "source_ids": [
    "s15",
    "s17",
    "s18",
    "s12",
    "s10",
    "s11",
    "s9"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "The Account Owner can switch to a lower plan at any time on the Plans page in account settings; the account moves to the new plan as soon as you confirm. Billing can't be paused, but Wistia suggests a lower-cost plan instead",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s20",
    "s21"
   ]
  },
  {
   "type": "free_plan",
   "what": "Wistia's Free plan keeps 1 user and up to 25 GB of storage",
   "evidence": "documented",
   "source_ids": [
    "s22",
    "s23"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing is marked Save 20% on the pricing page; extra users cost $25 a month each on an annual plan versus $31.25 on a monthly plan",
   "evidence": "documented",
   "source_ids": [
    "s24",
    "s41"
   ]
  }
 ],
 "export": [
  {
   "data": "All media in the Video Library",
   "how": "Open the Video Library and its Media section, tick the checkbox next to the total number of media at the top of the page, then click Download in the bulk actions toolbar; the download link appears in the Activity Tray and a copy is emailed to you",
   "format": ".zip",
   "limits": "Up to 1,000 files per export; with more than 1,000 media, export folder by folder",
   "source_ids": [
    "s25",
    "s26",
    "s27",
    "s28",
    "s29",
    "s42"
   ]
  },
  {
   "data": "A single video",
   "how": "On the video's manage page, open the ellipsis menu and select Download; in the Video tab choose the MP4 (pick a resolution and optionally include captions) or the uncompressed version",
   "format": "MP4 or uncompressed",
   "limits": null,
   "source_ids": [
    "s30",
    "s31",
    "s43"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Cancel Now: billing stops immediately. Cancel at the end of the billing cycle: the plan stays active until the cycle ends. Either way, a cancelled account can't access its media",
  "data_kept": "Cancelling doesn't automatically erase your data, and media in cancelled accounts generally remain untouched, but Wistia can't guarantee storage indefinitely and may delete archived data. Billing records are kept for 7 years. Ask Support to scrub your data for privacy reasons",
  "you_lose": [
   "Access to your media",
   "Playback of your media and analytics counting (Wistia says media stop playing when an account is cancelled)",
   "Data kept only at Wistia's discretion: export files and analytics reports first"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "After Continue to Cancel, the flow invites optional feedback before the final Cancel Plan button",
  "tips": [
   "Only the Account Owner can cancel; Managers can't",
   "Download media before cancelling: a cancelled account loses access to it, and embedded media stop playing",
   "No refunds: choose Cancel at the end of the billing cycle to use the time you paid for",
   "Enterprise plans and signed order forms can't be cancelled at any time; go through the customer success manager",
   "The Terms ask for non-renewal notice at least 2 months before a term ends, so cancel well before renewal",
   "Billing can't be paused; a lower plan is the alternative",
   "The Account Owner can reactivate a cancelled account from the Billing page"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.wistia.com/en/articles/9397312-cancel-account",
   "title": "Cancel Account",
   "publisher": "vendor",
   "quote": "To cancel your Wistia account, you must be logged in as an Account Owner. Once logged in, click the \"Settings\" option from your profile icon dropdown menu.",
   "supports": "who cancels, and where the flow starts"
  },
  {
   "id": "s2",
   "url": "https://support.wistia.com/en/articles/9397312-cancel-account",
   "title": "Cancel Account",
   "publisher": "vendor",
   "quote": "In your account settings, select \"Cancel\" from the side menu, or head right to the Cancel page.",
   "supports": "the Cancel page"
  },
  {
   "id": "s3",
   "url": "https://support.wistia.com/en/articles/9397312-cancel-account",
   "title": "Cancel Account",
   "publisher": "vendor",
   "quote": "You'll be prompted to choose whether to cancel immediately or at the end of your billing cycle. Then, click \"Continue to Cancel.\"",
   "supports": "the timing choice and Continue to Cancel"
  },
  {
   "id": "s4",
   "url": "https://support.wistia.com/en/articles/9397312-cancel-account",
   "title": "Cancel Account",
   "publisher": "vendor",
   "quote": "Once you choose to cancel, you may optionally leave feedback and then continue by clicking \"Cancel Plan.\"",
   "supports": "the feedback step and the final Cancel Plan button"
  },
  {
   "id": "s5",
   "url": "https://support.wistia.com/en/articles/9397312-cancel-account",
   "title": "Cancel Account",
   "publisher": "vendor",
   "quote": "Only Account Owners can cancel a Wistia account",
   "supports": "only the Account Owner can cancel"
  },
  {
   "id": "s6",
   "url": "https://support.wistia.com/en/articles/12293714-wistia-billing-overview",
   "title": "Wistia Billing Overview",
   "publisher": "vendor",
   "quote": "stop billing immediately",
   "supports": "what Cancel Now does"
  },
  {
   "id": "s7",
   "url": "https://support.wistia.com/en/articles/12293714-wistia-billing-overview",
   "title": "Wistia Billing Overview",
   "publisher": "vendor",
   "quote": "keep your subscription active until the cycle ends, and billing will continue through that period",
   "supports": "what cancelling at the end of the billing cycle does"
  },
  {
   "id": "s8",
   "url": "https://support.wistia.com/en/articles/9397312-cancel-account",
   "title": "Cancel Account",
   "publisher": "vendor",
   "quote": "At this time, Wistia doesn't provide refunds for unused portions of subscriptions.",
   "supports": "no refunds"
  },
  {
   "id": "s9",
   "url": "https://wistia.com/terms",
   "title": "Wistia Terms",
   "publisher": "vendor",
   "quote": "Wistia will not provide refunds or credits in the case of cancellations, downgrades, or when there are unused portions of the Services on an open account.",
   "supports": "no refunds or credits (Terms)"
  },
  {
   "id": "s10",
   "url": "https://wistia.com/terms",
   "title": "Wistia Terms",
   "publisher": "vendor",
   "quote": "giving notice of such election to the other party at least 2 months prior to the end of the then current initial or renewal term",
   "supports": "the 2-month non-renewal notice"
  },
  {
   "id": "s11",
   "url": "https://wistia.com/terms",
   "title": "Wistia Terms",
   "publisher": "vendor",
   "quote": "Customer is solely responsible for properly notifying Wistia of its election not to have this Agreement automatically renew by following the cancellation directions available in Customer's Wistia account.",
   "supports": "how notice of non-renewal is given"
  },
  {
   "id": "s12",
   "url": "https://wistia.com/terms",
   "title": "Wistia Terms",
   "publisher": "vendor",
   "quote": "extended automatically for additional terms equivalent to your billing cycle",
   "supports": "automatic renewal (Terms)"
  },
  {
   "id": "s13",
   "url": "https://support.wistia.com/en/articles/12293714-wistia-billing-overview",
   "title": "Wistia Billing Overview",
   "publisher": "vendor",
   "quote": "Your subscription renews automatically at the end of each billing period.",
   "supports": "automatic renewal"
  },
  {
   "id": "s14",
   "url": "https://support.wistia.com/en/articles/9397312-cancel-account",
   "title": "Cancel Account",
   "publisher": "vendor",
   "quote": "Logging into a cancelled account as the Account Owner will take you to the Billing page, where you'll be prompted to reactivate.",
   "supports": "how a cancelled account looks, and reactivation"
  },
  {
   "id": "s15",
   "url": "https://wistia.com/pricing",
   "title": "Wistia pricing",
   "publisher": "vendor",
   "quote": "Yes, unless you are on an Enterprise plan or have a signed order form with us.",
   "supports": "answer to 'Can I cancel at any time?': not for Enterprise or order-form plans"
  },
  {
   "id": "s16",
   "url": "https://wistia.com/pricing",
   "title": "Wistia pricing",
   "publisher": "vendor",
   "quote": "If you cancel, you can cancel at the end of your billing cycle or immediately, but you will not be issued a refund.",
   "supports": "cancel timing options and no refund"
  },
  {
   "id": "s17",
   "url": "https://wistia.com/pricing",
   "title": "Wistia pricing",
   "publisher": "vendor",
   "quote": "For Enterprise plans, some subscription changes may require contacting a customer success manager.",
   "supports": "Enterprise changes go through a customer success manager"
  },
  {
   "id": "s18",
   "url": "https://wistia.com/terms",
   "title": "Wistia Terms",
   "publisher": "vendor",
   "quote": "shall continue in effect for the initial term specified in the Plan",
   "supports": "the initial term"
  },
  {
   "id": "s19",
   "url": "https://support.wistia.com/en/articles/12293714-wistia-billing-overview",
   "title": "Wistia Billing Overview",
   "publisher": "vendor",
   "quote": "If it's time to upgrade (or downgrade), Account Owners can make that change at any time. In your account settings, head to the Plans page and select your new plan.",
   "supports": "downgrading on the Plans page"
  },
  {
   "id": "s20",
   "url": "https://support.wistia.com/en/articles/12293714-wistia-billing-overview",
   "title": "Wistia Billing Overview",
   "publisher": "vendor",
   "quote": "As soon as you confirm your changes, your account will update to the new plan.",
   "supports": "when a plan change takes effect"
  },
  {
   "id": "s21",
   "url": "https://support.wistia.com/en/articles/9397312-cancel-account",
   "title": "Cancel Account",
   "publisher": "vendor",
   "quote": "It's not possible to temporarily pause billing on a Wistia account, but you may be able to switch to a lower cost plan instead.",
   "supports": "no pause; a lower plan instead"
  },
  {
   "id": "s22",
   "url": "https://wistia.com/pricing",
   "title": "Wistia pricing",
   "publisher": "vendor",
   "quote": "25 GB of storage max",
   "supports": "the Free plan's storage limit"
  },
  {
   "id": "s23",
   "url": "https://wistia.com/pricing",
   "title": "Wistia pricing",
   "publisher": "vendor",
   "quote": "1 user only",
   "supports": "the Free plan's user limit"
  },
  {
   "id": "s24",
   "url": "https://wistia.com/pricing",
   "title": "Wistia pricing",
   "publisher": "vendor",
   "quote": "Save 20%",
   "supports": "the annual billing saving"
  },
  {
   "id": "s25",
   "url": "https://support.wistia.com/en/articles/8264610-media-management",
   "title": "Media Management",
   "publisher": "vendor",
   "quote": "Then select the checkbox next to the total number of media at the top of the page.",
   "supports": "selecting all media for bulk download"
  },
  {
   "id": "s26",
   "url": "https://support.wistia.com/en/articles/8264610-media-management",
   "title": "Media Management",
   "publisher": "vendor",
   "quote": "When your files are ready for download, you'll receive a notification and a download link in the Activity Tray.",
   "supports": "where the bulk download arrives"
  },
  {
   "id": "s27",
   "url": "https://support.wistia.com/en/articles/8264610-media-management",
   "title": "Media Management",
   "publisher": "vendor",
   "quote": "A copy of the .zip containing your files will also be mailed to your inbox.",
   "supports": "the export format and email copy"
  },
  {
   "id": "s28",
   "url": "https://support.wistia.com/en/articles/8264610-media-management",
   "title": "Media Management",
   "publisher": "vendor",
   "quote": "This exporting method has a limit of 1,000 files.",
   "supports": "the bulk export limit"
  },
  {
   "id": "s29",
   "url": "https://support.wistia.com/en/articles/8264610-media-management",
   "title": "Media Management",
   "publisher": "vendor",
   "quote": "If your Video Library contains more than 1,000 total media, we recommend exporting at the folder level.",
   "supports": "exporting large libraries by folder"
  },
  {
   "id": "s30",
   "url": "https://support.wistia.com/en/articles/8264610-media-management",
   "title": "Media Management",
   "publisher": "vendor",
   "quote": "In the \"Video\" tab, you can choose to download the MP4 or uncompressed version of the video.",
   "supports": "single-video download formats"
  },
  {
   "id": "s31",
   "url": "https://support.wistia.com/en/articles/8264610-media-management",
   "title": "Media Management",
   "publisher": "vendor",
   "quote": "On a video's manage page, open the ellipsis menu and select",
   "supports": "where to download a single video"
  },
  {
   "id": "s32",
   "url": "https://support.wistia.com/en/articles/9397312-cancel-account",
   "title": "Cancel Account",
   "publisher": "vendor",
   "quote": "Once you cancel your Wistia account, you'll no longer be able to access your media.",
   "supports": "media access ends after cancelling"
  },
  {
   "id": "s33",
   "url": "https://support.wistia.com/en/articles/9397312-cancel-account",
   "title": "Cancel Account",
   "publisher": "vendor",
   "quote": "We recommend downloading the media in your account before cancelling to make sure you don't lose anything important.",
   "supports": "download media before cancelling"
  },
  {
   "id": "s34",
   "url": "https://support.wistia.com/en/articles/9397312-cancel-account",
   "title": "Cancel Account",
   "publisher": "vendor",
   "quote": "Cancelling your Wistia account won't automatically erase all of your data from our system.",
   "supports": "data is not erased automatically"
  },
  {
   "id": "s35",
   "url": "https://support.wistia.com/en/articles/9397312-cancel-account",
   "title": "Cancel Account",
   "publisher": "vendor",
   "quote": "While media in cancelled accounts generally remain untouched, we can't guarantee they'll be stored on our servers indefinitely.",
   "supports": "how long media are kept"
  },
  {
   "id": "s36",
   "url": "https://support.wistia.com/en/articles/9397312-cancel-account",
   "title": "Cancel Account",
   "publisher": "vendor",
   "quote": "We're legally required to keep billing records for accounts with payment history for 7 years.",
   "supports": "billing records are kept 7 years"
  },
  {
   "id": "s37",
   "url": "https://support.wistia.com/en/articles/9397312-cancel-account",
   "title": "Cancel Account",
   "publisher": "vendor",
   "quote": "If you're looking to scrub your data for privacy reasons, contact our Support team and we've got you covered!",
   "supports": "asking Support to delete data"
  },
  {
   "id": "s38",
   "url": "https://wistia.com/terms",
   "title": "Wistia Terms",
   "publisher": "vendor",
   "quote": "Wistia may, but shall not be obligated to, delete archived Customer Data",
   "supports": "Wistia may delete data after termination"
  },
  {
   "id": "s39",
   "url": "https://support.wistia.com/en/articles/12301943-billing-troubleshooting",
   "title": "Billing Troubleshooting",
   "publisher": "vendor",
   "quote": "When an account is cancelled, your content isn't deleted, but your media will immediately stop playing, and your analytics will stop counting.",
   "supports": "media stop playing in a cancelled account (stated in the non-payment section)"
  },
  {
   "id": "s40",
   "url": "https://support.wistia.com/en/articles/9397312-cancel-account",
   "title": "Cancel Account",
   "publisher": "vendor",
   "quote": "If you're worried about losing any videos or their data, make sure to export your files and analytics reports before you cancel.",
   "supports": "export files and analytics reports first"
  },
  {
   "id": "s41",
   "url": "https://support.wistia.com/en/articles/12641034-purchase-additional-users",
   "title": "Purchase Additional Users",
   "publisher": "vendor",
   "quote": "$25 each per month on an annual plan, $31.25 per month on a monthly plan",
   "supports": "annual versus monthly price per extra user"
  },
  {
   "id": "s42",
   "url": "https://support.wistia.com/en/articles/8264610-media-management",
   "title": "Media Management",
   "publisher": "vendor",
   "quote": "After selecting all the files, the bulk actions toolbar will appear at the bottom of your window.",
   "supports": "the bulk actions toolbar"
  },
  {
   "id": "s43",
   "url": "https://support.wistia.com/en/articles/8264610-media-management",
   "title": "Media Management",
   "publisher": "vendor",
   "quote": "If you choose to download the MP4, you can also select a resolution and check the box to include available captions.",
   "supports": "MP4 resolution and captions"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "No confirmation email or on-screen status after Cancel Plan is documented",
   "How Enterprise or order-form customers give notice, and whether ending early costs anything, isn't documented beyond contacting a customer success manager and the Terms' 2-month notice",
   "Whether deleting a user (Manage Team, Actions, Delete user) lowers the bill, and when, isn't documented",
   "How to export analytics reports, which Wistia recommends before cancelling, was not researched",
   "No nonprofit, education or startup discount is shown on the pricing page; Wistia has no documented app-store billing"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Re-read the cancel article, billing overview, Terms and pricing; every quoted fact matched, including the Terms' 2-month non-renewal notice, which applies to monthly and annual terms alike",
    "Enterprise route: effective now says access ends at the end of the current initial or renewal term (s10, s12)"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "wistia",
  "name": "Wistia",
  "recipes": [
   {
    "id": "replace-wistia",
    "title": "Video hosting",
    "best_year_one_net": 646
   }
  ]
 },
 "page": "https://stackcut.io/cancel/wistia",
 "json": "https://stackcut.io/exits/wistia.json",
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}