{
 "id": "wire",
 "name": "Wire",
 "category": "communication",
 "website": "https://wire.com",
 "domains": [
  "wire.com",
  "teams.wire.com",
  "support.wire.com"
 ],
 "summary": "The team owner cancels at teams.wire.com: Customization, then Cancel Subscription, then the password. Wire doesn't refund. Its business terms say paid plans auto-renew unless cancelled in writing at least 90 days before the term expires, effective at the end of the billing cycle. Enterprise teams downgrade through support.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Team subscription, cancel in the team settings",
   "applies_to": "Paid Wire team subscriptions (such as Wire for SMB) managed at teams.wire.com",
   "who": "The team owner",
   "method": "self_serve",
   "start_url": "https://teams.wire.com",
   "steps": [
    {
     "do": "Go to teams.wire.com and log in with your team account credentials",
     "expect": null
    },
    {
     "do": "Select Customization, then go to the Cancel Subscription section",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Select Cancel Subscription",
     "expect": null
    },
    {
     "do": "Enter your account password and select Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Wire's business terms say termination of a paid service takes effect at the end of the current billing cycle (another clause says the end of the next billing period)",
   "notice": "The help center says you can cancel at any time, but the business terms say paid services renew for the booking interval unless cancelled in writing (text form) at least 90 days before expiration",
   "refund": "Wire does not offer refunds",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Wire for Enterprise: downgrade via support",
   "applies_to": "Teams on Wire for Enterprise, which downgrade to Wire for free through customer support",
   "who": "The team; Wire's help doesn't say which team role must ask",
   "method": "form",
   "start_url": "https://support.wire.com/hc/en-us",
   "steps": [
    {
     "do": "Contact Wire customer support through the support site and ask to downgrade the team to Wire for free",
     "expect": null
    },
    {
     "do": "For an annual or longer term, also cancel in writing (text form) at least 90 days before the term expires, as the business terms require",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current billing cycle, per the business terms",
   "notice": "At least 90 days in writing before the term expires, per the business terms",
   "refund": "Wire does not offer refunds",
   "fees": null,
   "source_ids": [
    "s6",
    "s7",
    "s2",
    "s15",
    "s16",
    "s18"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Custom plans booked through sales",
   "applies_to": "Paid services booked through Wire's sales team rather than in the user account",
   "who": "The customer, in writing",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Send Wire your cancellation in text form at least 90 days before the booked term expires",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current billing cycle, per the business terms",
   "notice": "At least 90 days in writing before expiration; otherwise the service renews for the booking interval you selected (such as annually or biennially)",
   "refund": "Wire does not offer refunds",
   "fees": null,
   "source_ids": [
    "s15",
    "s16",
    "s18",
    "s20",
    "s2"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Wire for free covers small teams of up to 5 people. An Enterprise team that downgrades to free keeps its history on all devices",
   "evidence": "documented",
   "source_ids": [
    "s8",
    "s6",
    "s7"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Team plans can be paid annually instead of monthly (monthly is €8,94 per person a month); the team owner can switch from monthly to annual at any time",
   "evidence": "documented",
   "source_ids": [
    "s9",
    "s10",
    "s12"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Wire offers a 40% discount for NGOs",
   "evidence": "documented",
   "source_ids": [
    "s11"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing cycle, per Wire's business terms",
  "data_kept": null,
  "you_lose": []
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only the team owner can run the cancel steps at teams.wire.com; the help article describes this as deleting the team",
   "Wire's business terms require written cancellation at least 90 days before a paid term expires; for annual or longer terms, send it in text form as well as using the button",
   "Wire does not offer refunds",
   "An Enterprise team downgrades to free through customer support, not from the Customization page",
   "Personal Wire accounts are deleted through a separate process"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.wire.com/hc/en-us/articles/115005147945-What-is-Wire-s-cancellation-policy",
   "title": "What is Wire's cancellation policy?",
   "publisher": "vendor",
   "quote": "You can cancel your subscription at any time.",
   "supports": "cancelling is allowed at any time, with no notice period stated"
  },
  {
   "id": "s2",
   "url": "https://support.wire.com/hc/en-us/articles/115005147945-What-is-Wire-s-cancellation-policy",
   "title": "What is Wire's cancellation policy?",
   "publisher": "vendor",
   "quote": "Wire does not offer refunds.",
   "supports": "no refunds"
  },
  {
   "id": "s3",
   "url": "https://support.wire.com/hc/en-us/articles/115004246009",
   "title": "Cancel your subcription",
   "publisher": "vendor",
   "quote": "Only team owners can delete the team.",
   "supports": "who can cancel the team subscription"
  },
  {
   "id": "s4",
   "url": "https://support.wire.com/hc/en-us/articles/115004246009",
   "title": "Cancel your subcription",
   "publisher": "vendor",
   "quote": "Select the Cancel Subscription section",
   "supports": "the Cancel Subscription section"
  },
  {
   "id": "s5",
   "url": "https://support.wire.com/hc/en-us/articles/115004246009",
   "title": "Cancel your subcription",
   "publisher": "vendor",
   "quote": "Select Customization.",
   "supports": "the Customization menu"
  },
  {
   "id": "s6",
   "url": "https://support.wire.com/hc/en-us/articles/4407939477521-How-can-I-upgrade-to-Wire-for-Enterprise-or-downgrade-to-Wire-for-free",
   "title": "How can I upgrade to Wire for Enterprise or downgrade to Wire for free?",
   "publisher": "vendor",
   "quote": "Teams using Wire for Enterprise can downgrade to a free plan by contacting customer support.",
   "supports": "the Enterprise downgrade goes through support"
  },
  {
   "id": "s7",
   "url": "https://support.wire.com/hc/en-us/articles/4407939477521-How-can-I-upgrade-to-Wire-for-Enterprise-or-downgrade-to-Wire-for-free",
   "title": "How can I upgrade to Wire for Enterprise or downgrade to Wire for free?",
   "publisher": "vendor",
   "quote": "When you downgrade you will keep your history on all your devices.",
   "supports": "history is kept after a downgrade to free"
  },
  {
   "id": "s8",
   "url": "https://wire.com/en/pricing/",
   "title": "Wire pricing",
   "publisher": "vendor",
   "quote": "For small teams (up to 5 people)",
   "supports": "the free team plan's size limit"
  },
  {
   "id": "s9",
   "url": "https://wire.com/en/pricing/",
   "title": "Wire pricing",
   "publisher": "vendor",
   "quote": "€8,94 per person/month, monthly payment",
   "supports": "the monthly per-person price for a team plan"
  },
  {
   "id": "s10",
   "url": "https://wire.com/en/pricing/",
   "title": "Wire pricing",
   "publisher": "vendor",
   "quote": "per person/month, annual payment",
   "supports": "annual payment lowers the per-person price"
  },
  {
   "id": "s11",
   "url": "https://wire.com/en/pricing/",
   "title": "Wire pricing",
   "publisher": "vendor",
   "quote": "Yes, Wire offers a 40% discount for NGOs.",
   "supports": "NGO discount"
  },
  {
   "id": "s12",
   "url": "https://support.wire.com/hc/en-us/articles/115005147505-Change-a-paid-subscription",
   "title": "Change a paid subscription",
   "publisher": "vendor",
   "quote": "The team owner can upgrade from a monthly to an annual plan at any given time.",
   "supports": "monthly to annual upgrade and who can do it"
  },
  {
   "id": "s13",
   "url": "https://support.wire.com/hc/en-us/articles/115004246009",
   "title": "Cancel your subcription",
   "publisher": "vendor",
   "quote": "Go to teams.wire.com and log in with your team account credentials",
   "supports": "where cancelling starts"
  },
  {
   "id": "s14",
   "url": "https://support.wire.com/hc/en-us/articles/115004246009",
   "title": "Cancel your subcription",
   "publisher": "vendor",
   "quote": "Enter your account password and select Cancel Subscription.",
   "supports": "the final confirm step"
  },
  {
   "id": "s15",
   "url": "https://wire.com/en/terms-of-use-business",
   "title": "Wire Terms of Use (Business)",
   "publisher": "vendor",
   "quote": "Our Paid Services automatically renew for the booking interval you select (such as annually or biennially), unless canceled in writing at least ninety (90) days before expiration.",
   "supports": "auto-renewal and 90 days' written notice"
  },
  {
   "id": "s16",
   "url": "https://wire.com/en/terms-of-use-business",
   "title": "Wire Terms of Use (Business)",
   "publisher": "vendor",
   "quote": "For Paid Services, termination is only effective at the end of the current billing cycle",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s17",
   "url": "https://wire.com/en/terms-of-use-business",
   "title": "Wire Terms of Use (Business)",
   "publisher": "vendor",
   "quote": "In case of a Paid Service, the termination takes place at the end of the next billing period.",
   "supports": "a second clause on timing"
  },
  {
   "id": "s18",
   "url": "https://wire.com/en/terms-of-use-business",
   "title": "Wire Terms of Use (Business)",
   "publisher": "vendor",
   "quote": "The termination must in any case be made in text form.",
   "supports": "notice must be in text form"
  },
  {
   "id": "s19",
   "url": "https://wire.com/en/terms-of-use-business",
   "title": "Wire Terms of Use (Business)",
   "publisher": "vendor",
   "quote": "You always remain the owner of your data stored on the servers.",
   "supports": "data ownership"
  },
  {
   "id": "s20",
   "url": "https://wire.com/en/terms-of-use-business",
   "title": "Wire Terms of Use (Business)",
   "publisher": "vendor",
   "quote": "in your user account or by reaching out to our sales team",
   "supports": "paid services are booked in the account or through sales"
  },
  {
   "id": "s21",
   "url": "https://wire.com/en/pricing/",
   "title": "Wire pricing",
   "publisher": "vendor",
   "quote": "We accept Visa, Master Card and American Express.",
   "supports": "card payment"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Wire's help center and terms don't say what happens to a team's members, conversations and files after its subscription is cancelled",
   "Wire's business terms give two different end dates for a cancelled paid service (the current or the next billing period), and the help center doesn't say which applies",
   "Where to send written cancellation notice isn't stated in Wire's business terms",
   "Wire's help center doesn't say how the team owner or members can export message history before cancelling",
   "Wire's help center doesn't mention App Store or Google Play billing for team plans",
   "The annual per-person price isn't confirmed here; only the monthly price is quoted"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added Wire's business terms: paid services auto-renew for the booking interval unless cancelled in writing (text form) at least 90 days before expiration, effective at the end of the billing cycle",
    "Added a route for custom plans booked through sales, and moved the Enterprise downgrade-through-support route to the web channel with the support site as its start",
    "Steps now use the help article's exact wording; replaced one-word quotes",
    "Wire's help pages block automated checks; every help-center quote was confirmed against the same articles in Wire's help-center API"
   ]
  }
 },
 "delete_account": {
  "url": "https://support.wire.com/hc/en-us/articles/207555795-Delete-a-Wire-Personal-account",
  "difficulty": "medium",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/wire",
 "json": "https://stackcut.io/exits/wire.json",
 "evidence": {
  "packet_revision": "c79275db9a6589f71cbd96658e905dec05c50696afac378d59a6f1878e6fbc55",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "wire--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "wire--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "wire--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}