{
 "id": "whoop",
 "name": "WHOOP",
 "category": "health_fitness",
 "website": "https://www.whoop.com",
 "domains": [
  "whoop.com"
 ],
 "summary": "Cancel in Account settings at app.whoop.com or email support@whoop.com. Cancelling only stops renewal: no prorated refund, except a full refund if you return the device within 30 days of receiving it (not for free trials). Cancelling a free trial means returning the device within 14 days or paying $110.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "WHOOP memberships (Annual, 24-Month) and free trials bought directly from WHOOP",
   "who": "The WHOOP account holder, signed in",
   "method": "self_serve",
   "start_url": "https://app.whoop.com",
   "steps": [
    {
     "do": "Sign in at app.whoop.com and open Account settings",
     "expect": null
    },
    {
     "do": "Change or cancel your Membership there",
     "expect": null
    },
    {
     "do": "If you can't do it online, email WHOOP at support@whoop.com to cancel",
     "expect": null
    },
    {
     "do": "If you are cancelling a free trial, return the WHOOP device within 14 days",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The membership ends at the expiration of the current term and does not renew",
   "notice": null,
   "refund": "Within 30 days of receiving your WHOOP Device (not on a Free Trial), you can cancel and return the device at your own cost for a full refund of the Initial Membership Fee. After that, no prorated refund for the current membership term",
   "fees": "Cancelling a WHOOP Trial without returning the device within 14 days brings a $110 restocking fee; WHOOP may also charge the return shipping",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s10",
    "s11",
    "s14"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "WHOOP memberships not bought directly from WHOOP (through another seller or payment method)",
   "who": "The customer of that seller",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the seller, or use the method you bought the membership through, for its cancellation steps",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "WHOOP doesn't refund purchases from Authorized Resellers or third-party retailers or marketplaces; return the initial device purchase (sensor, band and charger) to the original point of sale for a refund",
   "fees": null,
   "source_ids": [
    "s6",
    "s12",
    "s13"
   ]
  }
 ],
 "pay_less": [],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current membership term",
  "data_kept": null,
  "you_lose": [
   "WHOOP membership services when the term ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Memberships auto-renew at WHOOP's then-current price until cancelled",
   "Cancelling mid-term only stops renewal; there is no prorated refund",
   "New members (not on a free trial) can return the device within 30 days of receiving it for a full refund of the initial membership fee",
   "A free trial that is not cancelled rolls into a paid Peak annual membership",
   "Cancelling a trial means returning the device within 14 days, or a $110 restocking fee applies"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.whoop.com/us/en/whoop-terms-of-use/",
   "title": "WHOOP Terms of Use",
   "publisher": "vendor",
   "quote": "To change or cancel your Membership, go to Account settings at https://app.whoop.com or contact WHOOP at support@whoop.com.",
   "supports": "where and how to cancel"
  },
  {
   "id": "s2",
   "url": "https://www.whoop.com/us/en/whoop-terms-of-use/",
   "title": "WHOOP Terms of Use",
   "publisher": "vendor",
   "quote": "your Membership will be terminated as of the expiration of your then-current term and will not be renewed",
   "supports": "when it takes effect"
  },
  {
   "id": "s3",
   "url": "https://www.whoop.com/us/en/whoop-terms-of-use/",
   "title": "WHOOP Terms of Use",
   "publisher": "vendor",
   "quote": "WHOOP will not provide any prorated refund of any portion of the Membership Fee paid for the then-current Membership term.",
   "supports": "no prorated refund"
  },
  {
   "id": "s4",
   "url": "https://www.whoop.com/us/en/whoop-terms-of-use/",
   "title": "WHOOP Terms of Use",
   "publisher": "vendor",
   "quote": "If you cancel your WHOOP Trial but do not return your WHOOP Device within the Return Period, you will be charged a restocking fee of $110.",
   "supports": "trial restocking fee"
  },
  {
   "id": "s5",
   "url": "https://www.whoop.com/us/en/whoop-terms-of-use/",
   "title": "WHOOP Terms of Use",
   "publisher": "vendor",
   "quote": "you must return your WHOOP Device within 14 days of cancellation",
   "supports": "trial return period"
  },
  {
   "id": "s6",
   "url": "https://www.whoop.com/us/en/whoop-terms-of-use/",
   "title": "WHOOP Terms of Use",
   "publisher": "vendor",
   "quote": "If you did not purchase your Membership directly from WHOOP, please refer to the party or method through which you purchased your Membership for cancellation instructions.",
   "supports": "the other-seller route"
  },
  {
   "id": "s7",
   "url": "https://www.whoop.com/us/en/whoop-terms-of-use/",
   "title": "WHOOP Terms of Use",
   "publisher": "vendor",
   "quote": "Your Membership will continue and auto-renew at WHOOP's then-current price for such Membership until you cancel such Membership in accordance with this Agreement.",
   "supports": "auto-renewal"
  },
  {
   "id": "s8",
   "url": "https://www.whoop.com/us/en/whoop-terms-of-use/",
   "title": "WHOOP Terms of Use",
   "publisher": "vendor",
   "quote": "your use of the Services will automatically roll into a paid Peak annual Membership at the Membership Fee in effect at the start of your Free Trial",
   "supports": "what happens after a trial"
  },
  {
   "id": "s9",
   "url": "https://www.whoop.com/us/en/whoop-terms-of-use/",
   "title": "WHOOP Terms of Use",
   "publisher": "vendor",
   "quote": "WHOOP offers multiple Membership options (e.g. Annual, and 24-Month)",
   "supports": "membership term lengths"
  },
  {
   "id": "s10",
   "url": "https://www.whoop.com/us/en/whoop-terms-of-use/",
   "title": "WHOOP Terms of Use",
   "publisher": "vendor",
   "quote": "return your WHOOP Device (at your own cost) for any reason within thirty (30) days of receipt of your WHOOP Device for a full refund of the Initial Membership Fee",
   "supports": "the 30-day full refund for new members"
  },
  {
   "id": "s11",
   "url": "https://www.whoop.com/us/en/whoop-terms-of-use/",
   "title": "WHOOP Terms of Use",
   "publisher": "vendor",
   "quote": "For clarity, if you are using the WHOOP Device and Services pursuant to a Free Trial, the thirty (30) day return policy does not apply to you.",
   "supports": "the 30-day refund doesn't apply to free trials"
  },
  {
   "id": "s12",
   "url": "https://www.whoop.com/us/en/whoop-terms-of-use/",
   "title": "WHOOP Terms of Use",
   "publisher": "vendor",
   "quote": "WHOOP will not at any time issue a refund for purchases made from an Authorized Reseller or any third-party retailer or any third-party marketplace.",
   "supports": "no WHOOP refund for purchases from resellers"
  },
  {
   "id": "s13",
   "url": "https://www.whoop.com/us/en/whoop-terms-of-use/",
   "title": "WHOOP Terms of Use",
   "publisher": "vendor",
   "quote": "For purchases made from an Authorized Reseller, you must return the initial WHOOP Device purchase (including the sensor, band, and charger) to the original point of sale for a refund",
   "supports": "reseller purchases are returned to the point of sale"
  },
  {
   "id": "s14",
   "url": "https://www.whoop.com/us/en/whoop-terms-of-use/",
   "title": "WHOOP Terms of Use",
   "publisher": "vendor",
   "quote": "WHOOP reserves the right to charge for any shipping costs associated with a return of the WHOOP Device.",
   "supports": "return shipping on a cancelled trial"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "WHOOP's support site (support.whoop.com, including Canceling Your Membership and Pausing Your Membership) couldn't be read, so on-screen button names, pause options and any confirmation email aren't confirmed",
   "The WHOOP iOS and Android store listings show no in-app purchases, so no Apple or Google Play route is given",
   "The terms name tiers (WHOOP One, Peak, Life), but their prices (on join.whoop.com, which couldn't be read), pause options, what WHOOP keeps after cancelling, and data export aren't documented on the pages checked"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "Added the 30-day full refund (device returned at your cost, not for free trials) to the direct route, summary and tips",
    "Added the reseller refund rule: WHOOP doesn't refund reseller purchases; return to the original point of sale",
    "Added that WHOOP may charge return shipping on a cancelled trial",
    "Terms (updated August 3, 2026) re-read; support.whoop.com still couldn't be read, so button names stay unconfirmed"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/whoop",
 "json": "https://stackcut.io/exits/whoop.json",
 "evidence": {
  "packet_revision": "0b3364aeec4750ac2ac90d4e0d8b76c843d4012c71aa337dabeb8fac09f67f69",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "whoop--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "whoop--reseller-or-partner--r2",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}