{
 "id": "whimsical",
 "name": "Whimsical",
 "category": "productivity",
 "website": "https://whimsical.com",
 "domains": [
  "whimsical.com"
 ],
 "summary": "A workspace admin opens Billing, then Manage plan, Cancel plan and Downgrade. The plan runs to the end of the paid cycle, then drops to Free with content kept. Editors added mid-cycle get a final invoice. Business use falls under the MSA: 30 days' written notice before renewal.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Pro and Business plans",
   "applies_to": "Self-serve Pro and Business workspace subscriptions, monthly or annual (each workspace is billed separately)",
   "who": "A workspace admin",
   "method": "self_serve",
   "start_url": "https://whimsical.com/workspace/settings/billing",
   "steps": [
    {
     "do": "Open Billing, under your workspace name in the top left corner",
     "expect": "your plan, with Manage plan next to it"
    },
    {
     "do": "Click Manage plan and select Cancel plan from the dropdown",
     "expect": "what your workspace will be limited to on the Free plan, and the date your current plan ends"
    },
    {
     "do": "Click Downgrade to confirm",
     "expect": null
    }
   ],
   "confirm_by": "Until the plan ends, Billing offers Resume plan, which undoes the cancellation",
   "effective": "You keep all the paid plan's benefits until the end of the billing cycle you've paid for; then the workspace moves to the Free plan",
   "notice": "Cancel before the end of the current subscription period, or it renews automatically",
   "refund": "Refunds are at Whimsical's sole discretion; removed editors are not refunded or credited",
   "fees": "Editors added since your last paid billing period are billed on a final invoice: at the end of the subscription on monthly plans, or a month after cancelling on annual plans",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Organizations under the MSA",
   "applies_to": "Use on behalf of an organization (a business or other legal entity): Whimsical's Terms put it under the Master Services Agreement, whose Order Form covers signed order forms and subscriptions submitted online",
   "who": "The customer organization, in writing to Whimsical",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Check when your current Subscription Term ends",
     "expect": null
    },
    {
     "do": "Email written notice of non-renewal to help@whimsical.com at least 30 days before that date",
     "expect": null
    },
    {
     "do": "Send the same notice by one other method the MSA allows (personal delivery, certified overnight delivery, or registered mail with return receipt): notices related to termination must go by email plus one other method",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current Subscription Term; the Services can't be cancelled by the customer during the term",
   "notice": "Written notice of non-renewal at least 30 days before the current term ends; otherwise it renews for another one-year term",
   "refund": "Amounts prepaid through the effective date of termination are final and non-refundable",
   "fees": "The Services can't be cancelled or terminated by the customer during the Subscription Term: you pay in full up to the last day the Services are provided",
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s37",
    "s38",
    "s39",
    "s40",
    "s41",
    "s42"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan keeps unlimited boards, docs, teams and guests, with a monthly allowance of 50 board objects and 50 doc blocks; everything made on a paid plan stays",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s19"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Only editors are billed (viewers and guests are free), so demote people who only view to viewers. Removed editors aren't refunded for the current cycle, but their paid seat can be given to someone else",
   "evidence": "documented",
   "source_ids": [
    "s20",
    "s10"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual Pro billing is $120 per editor a year (2 months free) instead of $12 a month",
   "evidence": "documented",
   "source_ids": [
    "s21",
    "s22"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Non-profits get 20% off; teachers and students can use Whimsical free for a year on the education plan, with the same features as Pro",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s24"
   ]
  }
 ],
 "export": [
  {
   "data": "Boards",
   "how": "Open the board, then Share, then Export to download a PNG (the whole board, or one PNG per frame); for a PDF use Share, then Print, and choose Save as PDF; for SVG or Mermaid, select objects, right-click and choose Copy as",
   "format": "PNG (several frames come as a ZIP), PDF, SVG, Mermaid",
   "limits": "On the Free plan, exports include a Made with Whimsical watermark",
   "source_ids": [
    "s25",
    "s26",
    "s27",
    "s28"
   ]
  },
  {
   "data": "Docs",
   "how": "Open the doc, then Share, then Export, and click Download; for a PDF use Share, then Print, and choose Save as PDF",
   "format": "Markdown (.md) or PDF",
   "limits": null,
   "source_ids": [
    "s29",
    "s26"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the billing cycle you've already paid for",
  "data_kept": "After cancelling, Whimsical says it never deletes your content: the workspace moves to the Free plan and everything stays. Under the Master Services Agreement, Customer Data stays available for retrieval for 30 days after termination",
  "you_lose": [
   "Unlimited content: new work is limited to 50 board objects and 50 doc blocks a month",
   "Exports without a watermark",
   "90-day version history, and larger file uploads and storage",
   "Business features such as private teams, SAML SSO and SCIM provisioning"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only workspace admins can cancel; if Billing doesn't show a subscription, switch to the workspace that has it",
   "Cancelling keeps all content; deleting the workspace removes it for everyone, and deleting your account is permanent",
   "Resume plan in Billing undoes a cancellation before the plan ends",
   "Editors added mid-cycle are billed on a final invoice even after you cancel",
   "Use on behalf of a business falls under Whimsical's MSA, which asks for written notice of non-renewal at least 30 days before the term ends"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://whimsical.com/learn/billing/cancel",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "For starters, go to Billing which you'll find under your workspace name in the top left corner",
   "supports": "where the flow starts"
  },
  {
   "id": "s2",
   "url": "https://whimsical.com/learn/billing/cancel",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Next to your plan, click Manage plan and select Cancel plan from the dropdown",
   "supports": "the Manage plan and Cancel plan steps"
  },
  {
   "id": "s3",
   "url": "https://whimsical.com/learn/billing/cancel",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "You'll see what your workspace will be limited to on the Free plan, and the date your current plan ends. Click Downgrade to confirm",
   "supports": "the confirm screen and the Downgrade step"
  },
  {
   "id": "s4",
   "url": "https://whimsical.com/learn/billing/cancel",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "you will have all the benefits of the subscription until the end of the billing cycle you have already paid for.",
   "supports": "when access ends"
  },
  {
   "id": "s5",
   "url": "https://whimsical.com/learn/billing/cancel",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Only workspace admins can access the billing page and cancel the subscription.",
   "supports": "who can cancel"
  },
  {
   "id": "s6",
   "url": "https://whimsical.com/learn/billing/cancel",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Changed your mind? Before your plan ends, go back to Billing and click Resume plan",
   "supports": "how to confirm, and undo"
  },
  {
   "id": "s7",
   "url": "https://whimsical.com/learn/billing/cancel",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Monthly subscription: We'll send one final invoice at the end of your subscription",
   "supports": "the final invoice on monthly plans"
  },
  {
   "id": "s8",
   "url": "https://whimsical.com/learn/billing/cancel",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Annual subscription: The final invoice will be issued a month after your cancellation",
   "supports": "the final invoice on annual plans"
  },
  {
   "id": "s9",
   "url": "https://whimsical.com/terms",
   "title": "Whimsical Terms of Service",
   "publisher": "vendor",
   "quote": "unless you cancel a Paid Service before the end of the applicable subscription period, it will automatically renew",
   "supports": "automatic renewal"
  },
  {
   "id": "s10",
   "url": "https://whimsical.com/learn/billing/billing",
   "title": "How billing works in workspaces",
   "publisher": "vendor",
   "quote": "While we don't offer refunds or credits for removed editors, you can still get full use of the paid seat",
   "supports": "no refunds for removed editors"
  },
  {
   "id": "s11",
   "url": "https://whimsical.com/terms",
   "title": "Whimsical Terms of Service",
   "publisher": "vendor",
   "quote": "While you may cancel a Paid Service at any time, refunds are issued in our sole discretion.",
   "supports": "the refund policy"
  },
  {
   "id": "s12",
   "url": "https://whimsical.com/learn/billing/billing",
   "title": "How billing works in workspaces",
   "publisher": "vendor",
   "quote": "If you added new editors between your last paid billing period and the cancellation date, you'll receive a final invoice to cover the unpaid period for these new editors.",
   "supports": "the final invoice for new editors"
  },
  {
   "id": "s13",
   "url": "https://whimsical.com/terms",
   "title": "Whimsical Terms of Service",
   "publisher": "vendor",
   "quote": "shall be governed by and subject to Whimsical's Master Services Agreement",
   "supports": "organizations' use is governed by the MSA"
  },
  {
   "id": "s14",
   "url": "https://whimsical.com/terms/msa",
   "title": "Whimsical Master Services Agreement",
   "publisher": "vendor",
   "quote": "This Agreement will automatically renew for consecutive one-year terms",
   "supports": "automatic one-year renewal"
  },
  {
   "id": "s15",
   "url": "https://whimsical.com/terms/msa",
   "title": "Whimsical Master Services Agreement",
   "publisher": "vendor",
   "quote": "either party gives the other party written notice of non-renewal at least 30 days prior to the expiration of the then-current Subscription Term or Renewal Term",
   "supports": "the 30-day non-renewal notice"
  },
  {
   "id": "s16",
   "url": "https://whimsical.com/terms/msa",
   "title": "Whimsical Master Services Agreement",
   "publisher": "vendor",
   "quote": "the Services may not be cancelled or terminated by Customer",
   "supports": "no cancellation during the term"
  },
  {
   "id": "s17",
   "url": "https://whimsical.com/terms/msa",
   "title": "Whimsical Master Services Agreement",
   "publisher": "vendor",
   "quote": "Email notices to Whimsical shall be sent to help@whimsical.com",
   "supports": "where to send notice"
  },
  {
   "id": "s18",
   "url": "https://whimsical.com/learn/billing/pricing",
   "title": "Pricing and discounts",
   "publisher": "vendor",
   "quote": "You get unlimited boards, docs, teams and guests with a monthly allowance of 50 board objects and 50 doc blocks.",
   "supports": "the Free plan"
  },
  {
   "id": "s19",
   "url": "https://whimsical.com/learn/billing/billing",
   "title": "How billing works in workspaces",
   "publisher": "vendor",
   "quote": "Everything you created while on a paid plan stays in your workspace - the allowance only applies to new objects and blocks you add from that point on.",
   "supports": "content stays on the Free plan"
  },
  {
   "id": "s20",
   "url": "https://whimsical.com/learn/billing/billing",
   "title": "How billing works in workspaces",
   "publisher": "vendor",
   "quote": "Workspaces are billed based on the number of editors (viewers and guests are free).",
   "supports": "only editors are billed"
  },
  {
   "id": "s21",
   "url": "https://whimsical.com/learn/billing/pricing",
   "title": "Pricing and discounts",
   "publisher": "vendor",
   "quote": "$120 per editor, billed annually (2 months free)",
   "supports": "the annual Pro price"
  },
  {
   "id": "s22",
   "url": "https://whimsical.com/learn/billing/pricing",
   "title": "Pricing and discounts",
   "publisher": "vendor",
   "quote": "$12 per editor, billed monthly",
   "supports": "the monthly Pro price"
  },
  {
   "id": "s23",
   "url": "https://whimsical.com/learn/billing/pricing",
   "title": "Pricing and discounts",
   "publisher": "vendor",
   "quote": "We gladly offer a 20% discount to non-profit organizations.",
   "supports": "the nonprofit discount"
  },
  {
   "id": "s24",
   "url": "https://whimsical.com/learn/billing/pricing",
   "title": "Pricing and discounts",
   "publisher": "vendor",
   "quote": "Teachers and students can enjoy Whimsical free of charge for a year with our education plan, which provides the same features as our Pro plan.",
   "supports": "the education plan"
  },
  {
   "id": "s25",
   "url": "https://whimsical.com/learn/imports-exports/exporting-from-whimsical",
   "title": "Exporting content from Whimsical",
   "publisher": "vendor",
   "quote": "Under Share → Export, you can download your board as a PNG.",
   "supports": "board PNG export"
  },
  {
   "id": "s26",
   "url": "https://whimsical.com/learn/imports-exports/exporting-from-whimsical",
   "title": "Exporting content from Whimsical",
   "publisher": "vendor",
   "quote": "Under Share → Print, choose \"Save as PDF\" as the destination to get a PDF.",
   "supports": "PDF export"
  },
  {
   "id": "s27",
   "url": "https://whimsical.com/learn/imports-exports/exporting-from-whimsical",
   "title": "Exporting content from Whimsical",
   "publisher": "vendor",
   "quote": "Most options live under the Share button (top right), but some, like SVG and Mermaid,are right-click commands on the canvas.",
   "supports": "SVG and Mermaid exports"
  },
  {
   "id": "s28",
   "url": "https://whimsical.com/learn/imports-exports/exporting-from-whimsical",
   "title": "Exporting content from Whimsical",
   "publisher": "vendor",
   "quote": "On the Free plan, exports include a \"Made with Whimsical\" watermark.",
   "supports": "the Free plan watermark"
  },
  {
   "id": "s29",
   "url": "https://whimsical.com/learn/imports-exports/exporting-from-whimsical",
   "title": "Exporting content from Whimsical",
   "publisher": "vendor",
   "quote": "Download: saves the doc as .md",
   "supports": "Markdown export of docs"
  },
  {
   "id": "s30",
   "url": "https://whimsical.com/learn/billing/billing",
   "title": "How billing works in workspaces",
   "publisher": "vendor",
   "quote": "If you decide to cancel your paid subscription, your files will remain intact, we will never delete your content.",
   "supports": "content is kept after cancelling"
  },
  {
   "id": "s31",
   "url": "https://whimsical.com/terms/msa",
   "title": "Whimsical Master Services Agreement",
   "publisher": "vendor",
   "quote": "Whimsical will make all Customer Data available to Customer for electronic retrieval for a period of 30 days",
   "supports": "the 30-day retrieval window under the MSA"
  },
  {
   "id": "s32",
   "url": "https://whimsical.com/learn/billing/pricing",
   "title": "Pricing and discounts",
   "publisher": "vendor",
   "quote": "90 day version history",
   "supports": "a Pro feature you lose"
  },
  {
   "id": "s33",
   "url": "https://whimsical.com/learn/billing/pricing",
   "title": "Pricing and discounts",
   "publisher": "vendor",
   "quote": "It includes everything in Pro plus private teams, SAML SSO, SCIM provisioning, workspace lockdown, theme controls, centralized access management, priority support, and more.",
   "supports": "Business features you lose"
  },
  {
   "id": "s34",
   "url": "https://whimsical.com/learn/workspaces/delete",
   "title": "How to delete a workspace",
   "publisher": "vendor",
   "quote": "This will completely delete the workspace for you and everyone else in it.",
   "supports": "deleting a workspace removes it for everyone"
  },
  {
   "id": "s35",
   "url": "https://whimsical.com/learn/settings/delete-account",
   "title": "How to delete your account",
   "publisher": "vendor",
   "quote": "Deleting your account is permanent.",
   "supports": "account deletion can't be undone"
  },
  {
   "id": "s36",
   "url": "https://whimsical.com/learn/billing/cancel",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "You may have selected a workspace that doesn't have a subscription associated with it.",
   "supports": "check you're in the right workspace"
  },
  {
   "id": "s37",
   "url": "https://whimsical.com/terms",
   "title": "Whimsical Terms of Service",
   "publisher": "vendor",
   "quote": "If you are accessing or using the Services on behalf of an organization, business, or other legal entity",
   "supports": "who the MSA covers"
  },
  {
   "id": "s38",
   "url": "https://whimsical.com/terms/msa",
   "title": "Whimsical Master Services Agreement",
   "publisher": "vendor",
   "quote": "or the terms of the subscription for the Services submitted by Customer online",
   "supports": "the MSA's Order Form includes online subscriptions"
  },
  {
   "id": "s39",
   "url": "https://whimsical.com/terms/msa",
   "title": "Whimsical Master Services Agreement",
   "publisher": "vendor",
   "quote": "shall be delivered by personal delivery, certified overnight delivery, registered mail (return receipt requested), or email",
   "supports": "the notice methods allowed"
  },
  {
   "id": "s40",
   "url": "https://whimsical.com/terms/msa",
   "title": "Whimsical Master Services Agreement",
   "publisher": "vendor",
   "quote": "notices related to termination of this Agreement must be given via email and one additional notice method to ensure receipt",
   "supports": "termination notices need email plus one other method"
  },
  {
   "id": "s41",
   "url": "https://whimsical.com/terms/msa",
   "title": "Whimsical Master Services Agreement",
   "publisher": "vendor",
   "quote": "any amounts pre-paid through the effective date of termination are final and non-refundable",
   "supports": "prepaid amounts aren't refunded"
  },
  {
   "id": "s42",
   "url": "https://whimsical.com/terms/msa",
   "title": "Whimsical Master Services Agreement",
   "publisher": "vendor",
   "quote": "Customer will pay in full for the Services up to and including the last day on which the Services are provided",
   "supports": "the term is paid in full"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Whimsical's help pages describe exporting one board or doc at a time; exporting a whole workspace at once isn't documented",
   "Whether a confirmation email is sent after cancelling isn't stated on Whimsical's help pages",
   "How to move a workspace from Business down to Pro isn't described on Whimsical's help pages",
   "Whimsical's MSA requires termination-related notices by email plus one other method, but doesn't name a postal address for the second one",
   "How the MSA's one-year renewal terms and 30-day notice apply to monthly workspaces bought online isn't explained"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against Whimsical's cancel, billing, pricing and export articles, its Terms and the MSA: the cancel steps, admin-only access, timing, final invoices for added editors, refund terms and the 30-day non-renewal notice are confirmed",
    "MSA route: the Terms put any use on behalf of an organization under the MSA, and its Order Form includes subscriptions submitted online (s37, s38); widened who the route applies to",
    "MSA notices related to termination must go by email plus one other method (s39, s40): added that step",
    "MSA refund and fees: prepaid amounts are non-refundable and the term is paid in full (s41, s42)",
    "Corrected the s27 quote to the page's exact text, which has no space in 'Mermaid,are'"
   ]
  }
 },
 "delete_account": {
  "url": "https://whimsical.com/account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/whimsical",
 "json": "https://stackcut.io/exits/whimsical.json",
 "evidence": {
  "packet_revision": "19e3dc53a69c23b738e17b7c8e194dc29a70ab9de5dc9fc4d48197b9d6185462",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "whimsical--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "whimsical--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}