{
 "id": "webex",
 "name": "Webex",
 "category": "communication",
 "website": "https://www.webex.com",
 "domains": [
  "webex.com"
 ],
 "summary": "Paid plans bought online are cancelled in your Webex account management portal, or downgraded to Webex Free at any time; a downgraded plan runs to the end of the billing period. Webex Enterprise goes through sales. Gotcha: Webex publishes no portal steps or refund policy on its pricing pages.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Paid plans bought online",
   "applies_to": "Webex paid plans bought online (paid by credit or debit card, PayPal or Apple Pay)",
   "who": "The person who manages the plan in the Webex account management portal",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to your Webex account management portal",
     "expect": null
    },
    {
     "do": "Cancel the paid plan, or downgrade it to Webex Free",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "If you downgrade with time left in the billing period, you keep the current plan until that period ends; after it ends, you're moved to Webex Free",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s11"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Webex Enterprise",
   "applies_to": "Webex Enterprise subscriptions, priced through Webex sales",
   "who": "The customer's administrator, with Webex sales",
   "method": "contact_sales",
   "start_url": "https://www.webex.com/contact-sales.html",
   "steps": [
    {
     "do": "Contact Webex sales about ending or not renewing the Enterprise subscription, and check your order or contract for its term and notice rules",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s4",
    "s5"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Webex Free costs $0 with no payment details: unlimited meetings of up to 40 minutes each, with up to 100 attendees. You can downgrade a paid plan to it at any time",
   "evidence": "documented",
   "source_ids": [
    "s1",
    "s6",
    "s7",
    "s8",
    "s9"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing period, when you downgrade with time left in it; the account then moves to Webex Free",
  "data_kept": null,
  "you_lose": [
   "Meetings longer than 40 minutes and more than 100 attendees (Webex Free limits)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Downgrading to Webex Free keeps the account; the paid plan runs until the end of the billing period",
   "Webex Enterprise is priced and sold through sales, so ending it goes through your sales contact and your contract"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://pricing.webex.com/us/en/",
   "title": "Webex plans and pricing",
   "publisher": "vendor",
   "quote": "You can cancel your paid plan any time via your account management portal. You can also downgrade to a free plan at any time.",
   "supports": "where to cancel, and downgrading to free"
  },
  {
   "id": "s2",
   "url": "https://pricing.webex.com/us/en/hybrid-work/meetings/",
   "title": "Webex plans and pricing: Meetings",
   "publisher": "vendor",
   "quote": "If you downgrade with time left in your billing period, you can continue to use your current plan until the current billing period ends.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s3",
   "url": "https://pricing.webex.com/us/en/",
   "title": "Webex plans and pricing",
   "publisher": "vendor",
   "quote": "We accept credit cards, debit cards, PayPal, and Apple Pay.",
   "supports": "how online plans are paid"
  },
  {
   "id": "s4",
   "url": "https://pricing.webex.com/us/en/",
   "title": "Webex plans and pricing",
   "publisher": "vendor",
   "quote": "Webex Enterprise",
   "supports": "the Enterprise plan"
  },
  {
   "id": "s5",
   "url": "https://pricing.webex.com/us/en/",
   "title": "Webex plans and pricing",
   "publisher": "vendor",
   "quote": "Let's talk",
   "supports": "Enterprise pricing goes through sales"
  },
  {
   "id": "s6",
   "url": "https://pricing.webex.com/us/en/",
   "title": "Webex plans and pricing",
   "publisher": "vendor",
   "quote": "Unlimited meetings, up to 40 min per meeting",
   "supports": "the free plan's meeting length"
  },
  {
   "id": "s7",
   "url": "https://pricing.webex.com/us/en/",
   "title": "Webex plans and pricing",
   "publisher": "vendor",
   "quote": "Up to 100 attendees per meeting",
   "supports": "the free plan's attendee limit"
  },
  {
   "id": "s8",
   "url": "https://pricing.webex.com/us/en/",
   "title": "Webex plans and pricing",
   "publisher": "vendor",
   "quote": "No, we don't take your credit card or any payment details when you sign up for a free plan.",
   "supports": "the free plan needs no payment details"
  },
  {
   "id": "s9",
   "url": "https://pricing.webex.com/us/en/",
   "title": "Webex plans and pricing",
   "publisher": "vendor",
   "quote": "$0",
   "supports": "the free plan's price"
  },
  {
   "id": "s10",
   "url": "https://apps.apple.com/us/app/webex/id833967564",
   "title": "Webex (App Store)",
   "publisher": "platform",
   "quote": "In-App Purchases",
   "supports": "the Webex iOS app lists in-app purchases (not documented on Webex's own pages)"
  },
  {
   "id": "s11",
   "url": "https://pricing.webex.com/us/en/",
   "title": "Webex plans and pricing",
   "publisher": "vendor",
   "quote": "After the current billing period ends, you'll be moved to a Webex free plan.",
   "supports": "the account moves to Webex Free"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Webex's pricing pages don't give the steps to cancel or the address of the account management portal, and no Webex help article on cancelling an online plan is confirmed here",
   "Refund, auto-renewal and notice terms for online plans, and Enterprise contract terms (renewal, notice), aren't confirmed here",
   "The Webex iPhone app's App Store listing shows in-app purchases, but Webex's own pages don't document Apple or Google billing, so no app-store route is given",
   "The US pricing pages list only Webex Free and Webex Enterprise; whether other paid plans are still sold online isn't confirmed",
   "What happens to recordings and other data after cancelling isn't documented on Webex's pricing pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "partial",
   "notes": [
    "Re-checked both routes against Webex's pricing pages: cancelling in the account management portal, downgrading to Free at any time and keeping the plan to the end of the billing period are confirmed",
    "Added that the account moves to Webex Free when the billing period ends (s11)",
    "No Webex help article with portal steps, refund or renewal terms could be found from Webex's own pages, so the packet stays partial"
   ]
  }
 },
 "delete_account": {
  "url": "https://help.webex.com/en-us/5m4i4y/Delete-Your-Free-Webex-Account#id_111643",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/webex",
 "json": "https://stackcut.io/exits/webex.json",
 "evidence": {
  "packet_revision": "ae2def8334723bac78c60e5e300fe88305bc7c63e04feba7653c6418f164c4ed",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "webex--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "webex--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}