{
 "id": "wave",
 "name": "Wave",
 "category": "business_finance",
 "website": "https://www.waveapps.com",
 "domains": [
  "waveapps.com"
 ],
 "summary": "Cancel Pro or Receipts on the web in Business settings, Manage Subscriptions, Manage subscription, Cancel Subscription; features last to the period's end. iOS or Google Play purchases cancel there. Payroll is separate: Business settings, Payroll, Billing, Cancel Payroll Subscription; the final bill arrives the month after.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Pro or Receipts Plan",
   "applies_to": "Pro Plan and Receipts Plan subscriptions bought on the Wave website",
   "who": "A user signed in to the business who can open Business settings (the help page names no role)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in at waveapps.com and click your business name in the top right corner (on a mobile browser, tap Settings in the bottom menu)",
     "expect": "Business settings"
    },
    {
     "do": "Select Business settings, scroll down to Other and select Manage Subscriptions",
     "expect": "Manage subscription"
    },
    {
     "do": "Under your current plan, select Manage subscription, then choose the plan to cancel in the pop-up box",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Select Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "The plan shows a scheduled cancellation, with Remove scheduled cancellation available to undo it",
   "effective": "Pro or Receipts Plan features stay until the end of the current subscription period",
   "notice": "None stated: you can unsubscribe at any time, and it takes effect at the end of the billing period",
   "refund": "Subject to Wave's Paid Subscription Terms of Service; web subscribers request one from the Support Team through Mave, Wave's support chatbot (type Subscription plan refund)",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Pro or Receipts Plan bought in the Wave iOS app",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then the Wave subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "No Cancel button, or an expiration message in red text, on the subscription in Apple's Subscriptions",
   "effective": "Plan features stay until the end of the current subscription period",
   "notice": null,
   "refund": "Request it through the App Store: refunds are subject to Apple's policies",
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "a1",
    "a2",
    "s1"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Pro or Receipts Plan bought in the Wave Android app through Google Play",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play",
     "expect": "Wave"
    },
    {
     "do": "Click Manage next to the Wave subscription, then Cancel subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep access for the time you have already paid for",
   "notice": null,
   "refund": "Request it through the Google Play Store: refunds are subject to Google's policies",
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "g1",
    "g2"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Wave Payroll",
   "applies_to": "Wave Payroll subscriptions (US and Canada)",
   "who": "A user signed in to the business who can open payroll Billing in Business settings (the help page names no role)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in at waveapps.com, click your business name at the top right, then Business settings",
     "expect": "Payroll"
    },
    {
     "do": "In the Settings menu, under Payroll, click Billing",
     "expect": "Cancel Payroll Subscription"
    },
    {
     "do": "Click Cancel Payroll Subscription",
     "expect": "an offer to switch to a limited-access subscription, and No thanks, I'd prefer to cancel"
    },
    {
     "do": "Click No thanks, I'd prefer to cancel, then follow the prompts",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Payroll stays available until the end of the month in which you cancel, but only payrolls with a paydate in that month can be approved; after that you lose access to payroll data. US: cancel in any month except January, April, July or October and Wave won't file quarter-end or year-end forms",
   "notice": null,
   "refund": null,
   "fees": "Your final payroll bill comes the month after you cancel",
   "source_ids": [
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s21",
    "s49",
    "s50",
    "s51",
    "s52",
    "s53"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The free Starter plan keeps unlimited estimates, invoices, bills and bookkeeping records",
   "evidence": "documented",
   "source_ids": [
    "s22"
   ]
  },
  {
   "type": "downgrade",
   "what": "Swap Pro for the Receipts Plan ($11/month or $96/year on Starter, against Pro at $19/month). On the web or Android, cancel Pro, then subscribe to Receipts; on iOS, change it in the App Store. The new plan starts when the Pro period ends",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s24",
    "s25",
    "s26"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Pro costs $190 a year billed annually, against $19 a month billed monthly",
   "evidence": "documented",
   "source_ids": [
    "s26",
    "s27"
   ]
  },
  {
   "type": "pause",
   "what": "Pause Payroll for up to 6 months with a limited-access subscription ($17 a month in the US, $10 in Canada; payrolls can't be approved or run): Business settings, Payroll, Billing, Cancel Payroll Subscription, Switch my Subscription. Full access lasts to the end of that month; the full fee resumes when the pause ends",
   "evidence": "documented",
   "source_ids": [
    "s28",
    "s29",
    "s30",
    "s31",
    "s54",
    "s55",
    "s56"
   ]
  }
 ],
 "export": [
  {
   "data": "Accounting data (transactions, invoices, customers, vendors, bills), receipts, and payroll data including employee information and pay stubs",
   "how": "In Business settings, scroll down to Other and click Data Export, then select Accounting, Receipts or Payroll; the download link is emailed",
   "format": "Accounting: four XLS or CSV files. Receipts: a ZIP of the uploaded receipt images. Payroll: two CSV files",
   "limits": "The payroll export is for Canadian businesses only; Viewer and Editor roles can't export; the email link is active for 24 hours",
   "source_ids": [
    "s32",
    "s33",
    "s34",
    "s35",
    "s36",
    "s37",
    "s38",
    "s39",
    "s40"
   ]
  },
  {
   "data": "Payroll tax forms",
   "how": "Download them from Payroll, Tax forms before the end of the month in which you cancel Payroll",
   "format": null,
   "limits": "Access to payroll data ends at the end of the month you cancel",
   "source_ids": [
    "s41",
    "s20"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Pro or Receipts: the end of the current subscription period. Payroll: the end of the month in which you cancel",
  "data_kept": "Not stated for a cancelled Pro or Receipts plan. After Payroll ends you lose access to payroll data. Closing the Wave account permanently deletes all personal and business data, though Wave must keep payment history for a period",
  "you_lose": [
   "Pro or Receipts Plan features at the end of the subscription period",
   "Access to payroll data at the end of the month you cancel Payroll",
   "US payroll: Wave's quarter-end and year-end filings, unless you cancel in January, April, July or October"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Payroll: after Cancel Payroll Subscription, Wave offers a switch to a limited-access (paused) subscription; click No thanks, I'd prefer to cancel to go on",
  "tips": [
   "Pro or Receipts bought in the Wave mobile app can only be cancelled in iOS settings or the Google Play Store",
   "Payroll is a separate subscription with its own cancel flow, and it must be cancelled before the Wave account can be deleted",
   "US payroll: to have Wave complete a quarter's tax filings, cancel in January, April, July or October; in other months it pays taxes due by month-end but won't file quarter-end or year-end forms. A business that stops operating must file its final returns itself",
   "A subscription that doesn't renew automatically needs no cancelling",
   "A scheduled web cancellation can be undone with Remove scheduled cancellation",
   "Canada: if switching payroll providers, issue ROEs before the Wave payroll subscription ends",
   "Download payroll tax forms (Payroll, Tax forms) before the month you cancel ends",
   "Closing the account (Profile settings, Personal Information, Close This Wave Account) permanently deletes every business in it: export first"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription",
   "title": "Cancel a Pro or Receipts Plan subscription",
   "publisher": "vendor",
   "quote": "After canceling your subscription, you will have access to Pro or Receipts Plan features until the end of your initial subscription period.",
   "supports": "when a cancel takes effect"
  },
  {
   "id": "s2",
   "url": "https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription",
   "title": "Cancel a Pro or Receipts Plan subscription",
   "publisher": "vendor",
   "quote": "Otherwise, click your business name in the top right corner.",
   "supports": "where the flow starts"
  },
  {
   "id": "s3",
   "url": "https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription",
   "title": "Cancel a Pro or Receipts Plan subscription",
   "publisher": "vendor",
   "quote": "Select Business settings.",
   "supports": "the Business settings step"
  },
  {
   "id": "s4",
   "url": "https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription",
   "title": "Cancel a Pro or Receipts Plan subscription",
   "publisher": "vendor",
   "quote": "From the Settings menu, scroll down to Other and select Manage Subscriptions.",
   "supports": "the Manage Subscriptions step"
  },
  {
   "id": "s5",
   "url": "https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription",
   "title": "Cancel a Pro or Receipts Plan subscription",
   "publisher": "vendor",
   "quote": "Under your current plan, select Manage subscription.",
   "supports": "the Manage subscription step"
  },
  {
   "id": "s6",
   "url": "https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription",
   "title": "Cancel a Pro or Receipts Plan subscription",
   "publisher": "vendor",
   "quote": "In the pop-up box, select the plan you want to cancel.",
   "supports": "choosing the plan"
  },
  {
   "id": "s7",
   "url": "https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription",
   "title": "Cancel a Pro or Receipts Plan subscription",
   "publisher": "vendor",
   "quote": "Select Cancel Subscription.",
   "supports": "the final step"
  },
  {
   "id": "s8",
   "url": "https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription",
   "title": "Cancel a Pro or Receipts Plan subscription",
   "publisher": "vendor",
   "quote": "Select Remove scheduled cancellation.",
   "supports": "a scheduled cancellation shows and can be undone"
  },
  {
   "id": "s9",
   "url": "https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription",
   "title": "Cancel a Pro or Receipts Plan subscription",
   "publisher": "vendor",
   "quote": "Refunds are subject to Wave's Paid Subscription Terms of Service.",
   "supports": "the refund policy"
  },
  {
   "id": "s10",
   "url": "https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription",
   "title": "Cancel a Pro or Receipts Plan subscription",
   "publisher": "vendor",
   "quote": "If you subscribed to a plan on the web version of Wave, you will need our Support Team's help to request a refund.",
   "supports": "web refunds go through Support"
  },
  {
   "id": "s11",
   "url": "https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription",
   "title": "Cancel a Pro or Receipts Plan subscription",
   "publisher": "vendor",
   "quote": "To contact them, open Mave, Wave's support chatbot, and type Subscription plan refund.",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s12",
   "url": "https://www.waveapps.com/pricing",
   "title": "Wave pricing",
   "publisher": "vendor",
   "quote": "you can unsubscribe at any time! The cancellation of your subscription will take effect at the end of the billing period in which you cancel.",
   "supports": "no notice needed; effective at the period's end"
  },
  {
   "id": "s13",
   "url": "https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription",
   "title": "Cancel a Pro or Receipts Plan subscription",
   "publisher": "vendor",
   "quote": "Your Pro or Receipts Plan subscription can only be canceled through your iOS settings or the Google Play Store.",
   "supports": "the Apple and Google Play routes"
  },
  {
   "id": "s14",
   "url": "https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription",
   "title": "Cancel a Pro or Receipts Plan subscription",
   "publisher": "vendor",
   "quote": "If you subscribed to a plan on the mobile app, you can request a refund through the App Store or Google Play Store, as refunds are subject to their policies.",
   "supports": "app store refunds"
  },
  {
   "id": "a1",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "a2",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "g1",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play steps"
  },
  {
   "id": "g2",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when access ends on Google Play"
  },
  {
   "id": "s15",
   "url": "https://support.waveapps.com/hc/en-us/articles/115002178823-Cancel-your-payroll-subscription",
   "title": "Cancel your payroll subscription",
   "publisher": "vendor",
   "quote": "In the Settings menu, under Payroll, click Billing.",
   "supports": "where Payroll is cancelled"
  },
  {
   "id": "s16",
   "url": "https://support.waveapps.com/hc/en-us/articles/115002178823-Cancel-your-payroll-subscription",
   "title": "Cancel your payroll subscription",
   "publisher": "vendor",
   "quote": "Click Cancel Payroll Subscription.",
   "supports": "the Payroll cancel button"
  },
  {
   "id": "s17",
   "url": "https://support.waveapps.com/hc/en-us/articles/115002178823-Cancel-your-payroll-subscription",
   "title": "Cancel your payroll subscription",
   "publisher": "vendor",
   "quote": "To cancel, click No thanks, I'd prefer to cancel, then follow the prompts.",
   "supports": "declining the offer and confirming"
  },
  {
   "id": "s18",
   "url": "https://support.waveapps.com/hc/en-us/articles/115002178823-Cancel-your-payroll-subscription",
   "title": "Cancel your payroll subscription",
   "publisher": "vendor",
   "quote": "You still have access to payroll until the end of the month in which you cancel.",
   "supports": "when Payroll access ends"
  },
  {
   "id": "s19",
   "url": "https://support.waveapps.com/hc/en-us/articles/115002178823-Cancel-your-payroll-subscription",
   "title": "Cancel your payroll subscription",
   "publisher": "vendor",
   "quote": "Your final bill will be the month after you cancel your payroll subscription.",
   "supports": "the final Payroll bill"
  },
  {
   "id": "s20",
   "url": "https://support.waveapps.com/hc/en-us/articles/115002178823-Cancel-your-payroll-subscription",
   "title": "Cancel your payroll subscription",
   "publisher": "vendor",
   "quote": "At the end of the month, you will no longer have access to your payroll data.",
   "supports": "payroll data access ends"
  },
  {
   "id": "s21",
   "url": "https://support.waveapps.com/hc/en-us/articles/115002178823-Cancel-your-payroll-subscription",
   "title": "Cancel your payroll subscription",
   "publisher": "vendor",
   "quote": "issue your ROEs before your Wave payroll subscription ends.",
   "supports": "Canadian ROEs before Payroll ends"
  },
  {
   "id": "s22",
   "url": "https://www.waveapps.com/pricing",
   "title": "Wave pricing",
   "publisher": "vendor",
   "quote": "Create unlimited estimates, invoices, bills, and bookkeeping records",
   "supports": "what the free Starter plan keeps"
  },
  {
   "id": "s23",
   "url": "https://support.waveapps.com/hc/en-us/articles/43239499507220-Change-from-Pro-Plan-to-Receipts-Plan",
   "title": "Change from Pro Plan to Receipts Plan",
   "publisher": "vendor",
   "quote": "cancel your Pro Plan subscription, then subscribe to the Receipts Plan",
   "supports": "how to switch to Receipts on the web or Android"
  },
  {
   "id": "s24",
   "url": "https://support.waveapps.com/hc/en-us/articles/43239499507220-Change-from-Pro-Plan-to-Receipts-Plan",
   "title": "Change from Pro Plan to Receipts Plan",
   "publisher": "vendor",
   "quote": "Your new plan will start after your current Pro subscription period ends.",
   "supports": "when the switch takes effect"
  },
  {
   "id": "s25",
   "url": "https://www.waveapps.com/pricing",
   "title": "Wave pricing",
   "publisher": "vendor",
   "quote": "$11/month OR $96/year",
   "supports": "the Receipts price on Starter"
  },
  {
   "id": "s26",
   "url": "https://www.waveapps.com/pricing",
   "title": "Wave pricing",
   "publisher": "vendor",
   "quote": "$19 USD/month",
   "supports": "the monthly Pro price"
  },
  {
   "id": "s27",
   "url": "https://www.waveapps.com/pricing",
   "title": "Wave pricing",
   "publisher": "vendor",
   "quote": "$190 USD/year",
   "supports": "the annual Pro price"
  },
  {
   "id": "s28",
   "url": "https://support.waveapps.com/hc/en-us/articles/46450800020884-Switch-to-a-limited-access-payroll-subscription",
   "title": "Switch to a limited-access payroll subscription",
   "publisher": "vendor",
   "quote": "You can pause your payroll subscription for up to 6 months at a time.",
   "supports": "the Payroll pause"
  },
  {
   "id": "s29",
   "url": "https://support.waveapps.com/hc/en-us/articles/46450800020884-Switch-to-a-limited-access-payroll-subscription",
   "title": "Switch to a limited-access payroll subscription",
   "publisher": "vendor",
   "quote": "Select Switch my Subscription.",
   "supports": "the pause step"
  },
  {
   "id": "s30",
   "url": "https://support.waveapps.com/hc/en-us/articles/46450800020884-Switch-to-a-limited-access-payroll-subscription",
   "title": "Switch to a limited-access payroll subscription",
   "publisher": "vendor",
   "quote": "You have full access to all payroll features until the end of the month in which you switch to a limited-access payroll subscription.",
   "supports": "access during the switch month"
  },
  {
   "id": "s31",
   "url": "https://support.waveapps.com/hc/en-us/articles/46450800020884-Switch-to-a-limited-access-payroll-subscription",
   "title": "Switch to a limited-access payroll subscription",
   "publisher": "vendor",
   "quote": "When your limited-access subscription ends, you are charged the full-access payroll subscription fee.",
   "supports": "billing after the pause"
  },
  {
   "id": "s32",
   "url": "https://support.waveapps.com/hc/en-us/articles/4411360860692-Download-your-account-data",
   "title": "Download your account data",
   "publisher": "vendor",
   "quote": "In the Settings menu, scroll down to Other, then click Data Export.",
   "supports": "where the export is"
  },
  {
   "id": "s33",
   "url": "https://support.waveapps.com/hc/en-us/articles/4411360860692-Download-your-account-data",
   "title": "Download your account data",
   "publisher": "vendor",
   "quote": "Select the data file(s) you want to download: Accounting, Receipts or Payroll.",
   "supports": "what can be exported"
  },
  {
   "id": "s34",
   "url": "https://support.waveapps.com/hc/en-us/articles/4411360860692-Download-your-account-data",
   "title": "Download your account data",
   "publisher": "vendor",
   "quote": "Download files containing all of your transactions, invoices, customers, vendors, bills, receipts, employee information, and pay stubs from your Wave account.",
   "supports": "the export contents"
  },
  {
   "id": "s35",
   "url": "https://support.waveapps.com/hc/en-us/articles/4411360860692-Download-your-account-data",
   "title": "Download your account data",
   "publisher": "vendor",
   "quote": "four XLS or CSV files",
   "supports": "the accounting export format"
  },
  {
   "id": "s36",
   "url": "https://support.waveapps.com/hc/en-us/articles/4411360860692-Download-your-account-data",
   "title": "Download your account data",
   "publisher": "vendor",
   "quote": "a ZIP file with all uploaded receipt images in their original file types",
   "supports": "the receipts export format"
  },
  {
   "id": "s37",
   "url": "https://support.waveapps.com/hc/en-us/articles/4411360860692-Download-your-account-data",
   "title": "Download your account data",
   "publisher": "vendor",
   "quote": "two CSV files",
   "supports": "the payroll export format"
  },
  {
   "id": "s38",
   "url": "https://support.waveapps.com/hc/en-us/articles/4411360860692-Download-your-account-data",
   "title": "Download your account data",
   "publisher": "vendor",
   "quote": "Available for Canadian businesses only",
   "supports": "the payroll export is Canada-only"
  },
  {
   "id": "s39",
   "url": "https://support.waveapps.com/hc/en-us/articles/4411360860692-Download-your-account-data",
   "title": "Download your account data",
   "publisher": "vendor",
   "quote": "Viewer and Editor user roles do not have access to data export.",
   "supports": "who can't export"
  },
  {
   "id": "s40",
   "url": "https://support.waveapps.com/hc/en-us/articles/4411360860692-Download-your-account-data",
   "title": "Download your account data",
   "publisher": "vendor",
   "quote": "The email link is active for 24 hours.",
   "supports": "the download link limit"
  },
  {
   "id": "s41",
   "url": "https://support.waveapps.com/hc/en-us/articles/115002178823-Cancel-your-payroll-subscription",
   "title": "Cancel your payroll subscription",
   "publisher": "vendor",
   "quote": "download your tax forms from Payroll > Tax forms",
   "supports": "saving payroll tax forms"
  },
  {
   "id": "s42",
   "url": "https://support.waveapps.com/hc/en-us/articles/208624206",
   "title": "Delete your Wave account",
   "publisher": "vendor",
   "quote": "If you have any payroll subscriptions, you must cancel them before deleting your account.",
   "supports": "Payroll must be cancelled before deleting"
  },
  {
   "id": "s43",
   "url": "https://support.waveapps.com/hc/en-us/articles/208624206",
   "title": "Delete your Wave account",
   "publisher": "vendor",
   "quote": "Deleting your Wave account deletes all your personal and business data for all businesses in your account.",
   "supports": "what deleting removes"
  },
  {
   "id": "s44",
   "url": "https://support.waveapps.com/hc/en-us/articles/208624206",
   "title": "Delete your Wave account",
   "publisher": "vendor",
   "quote": "Scroll to the bottom of the page and click Close This Wave Account.",
   "supports": "where the account is closed"
  },
  {
   "id": "s45",
   "url": "https://support.waveapps.com/hc/en-us/articles/115005859386-I-deleted-my-Wave-account-and-I-need-it-back-what-do-I-do",
   "title": "I deleted my Wave account and I need it back - what do I do?",
   "publisher": "vendor",
   "quote": "Deleting your Wave account is permanent and cannot be undone.",
   "supports": "deletion is permanent"
  },
  {
   "id": "s46",
   "url": "https://support.waveapps.com/hc/en-us/articles/115005859386-I-deleted-my-Wave-account-and-I-need-it-back-what-do-I-do",
   "title": "I deleted my Wave account and I need it back - what do I do?",
   "publisher": "vendor",
   "quote": "Wave is required to retain that payment history for a certain period of time.",
   "supports": "payment history is kept"
  },
  {
   "id": "s47",
   "url": "https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription",
   "title": "Cancel a Pro or Receipts Plan subscription",
   "publisher": "vendor",
   "quote": "If you have a subscription that doesn't automatically renew, you don't need to take any action to cancel it.",
   "supports": "non-renewing plans need no cancelling"
  },
  {
   "id": "s48",
   "url": "https://support.waveapps.com/hc/en-us/articles/21552861287828-Change-your-Pro-or-Receipts-subscription-plan-period",
   "title": "Change your Pro or Receipts subscription plan period",
   "publisher": "vendor",
   "quote": "If you subscribed through the Wave mobile app on iOS, switch from an annual to a monthly subscription through the App Store.",
   "supports": "iOS plan changes go through the App Store"
  },
  {
   "id": "s49",
   "url": "https://support.waveapps.com/hc/en-us/articles/360053213191",
   "title": "[US] Ending tax payments and filings with Wave",
   "publisher": "vendor",
   "quote": "Ending tax service in February, March, May, June, August, September, November, or December",
   "supports": "the months in which Wave files no quarter-end forms"
  },
  {
   "id": "s50",
   "url": "https://support.waveapps.com/hc/en-us/articles/360053213191",
   "title": "[US] Ending tax payments and filings with Wave",
   "publisher": "vendor",
   "quote": "Not file quarter-end or year-end forms",
   "supports": "no quarter-end or year-end filing after a cancel in those months"
  },
  {
   "id": "s51",
   "url": "https://support.waveapps.com/hc/en-us/articles/360053213191",
   "title": "[US] Ending tax payments and filings with Wave",
   "publisher": "vendor",
   "quote": "Complete quarterly payments and filings due in the month you cancel",
   "supports": "April, July or October: Wave completes that month's quarterly filings"
  },
  {
   "id": "s52",
   "url": "https://support.waveapps.com/hc/en-us/articles/360053213191",
   "title": "[US] Ending tax payments and filings with Wave",
   "publisher": "vendor",
   "quote": "if your business is no longer operational, you must complete final tax filings outside of Wave",
   "supports": "final filings are the business's job"
  },
  {
   "id": "s53",
   "url": "https://support.waveapps.com/hc/en-us/articles/115002178823-Cancel-your-payroll-subscription",
   "title": "Cancel your payroll subscription",
   "publisher": "vendor",
   "quote": "Once you confirm your cancellation, you can only approve payrolls with a paydate that falls within the month you cancelled.",
   "supports": "which payrolls can still run"
  },
  {
   "id": "s54",
   "url": "https://support.waveapps.com/hc/en-us/articles/360043628111",
   "title": "Limited-access payroll subscription",
   "publisher": "vendor",
   "quote": "A limited-access payroll subscription for businesses in the United States is $17 per month.",
   "supports": "the US limited-access fee"
  },
  {
   "id": "s55",
   "url": "https://support.waveapps.com/hc/en-us/articles/360043628111",
   "title": "Limited-access payroll subscription",
   "publisher": "vendor",
   "quote": "A limited-access payroll subscription for businesses in Canada is $10 per month.",
   "supports": "the Canadian limited-access fee"
  },
  {
   "id": "s56",
   "url": "https://support.waveapps.com/hc/en-us/articles/360043628111",
   "title": "Limited-access payroll subscription",
   "publisher": "vendor",
   "quote": "Approve or process payrolls",
   "supports": "what limited access can't do (listed under what you can't do)"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Wave's Subscription Services terms couldn't be read, so auto-renewal and refund terms aren't confirmed",
   "Which user roles can cancel Pro, Receipts or Payroll is not stated",
   "Whether a business moves to the free Starter plan when Pro ends is not stated",
   "Wave Advisors (bookkeeping service) cancellation was not researched"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Payroll effective, tip and you_lose: in the US, cancelling outside January, April, July or October means Wave won't file quarter-end or year-end forms; final filings are the business's job (s49-s52)",
    "Payroll effective: only payrolls with a paydate in the cancel month can be approved (s53)",
    "Pause: limited access costs $17 a month (US) or $10 (Canada) and can't run payroll (s54-s56)",
    "Re-checked every help-center quote: all verbatim. The Paid Subscription Terms page still couldn't be read"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "wave",
  "name": "Wave",
  "recipes": [
   {
    "id": "replace-wave",
    "title": "Small business accounting",
    "best_year_one_net": 178
   }
  ]
 },
 "page": "https://stackcut.io/cancel/wave",
 "json": "https://stackcut.io/exits/wave.json",
 "evidence": {
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  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
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   "status": "current",
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   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "wave--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "wave--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "wave--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "wave--direct-web--r4",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}