{
 "id": "visme",
 "name": "Visme",
 "category": "design_creative",
 "website": "https://www.visme.co",
 "domains": [
  "visme.co"
 ],
 "summary": "Cancel on the web in Workspace name, Settings, Cancel Subscription, then answer a questionnaire. The gotcha: nothing is cancelled until you click the link in Visme's confirmation email. App Store and Google Play subscriptions are cancelled there. Visme's Terms rule out refunds once a charge or renewal goes through.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Visme plans bought on visme.co",
   "who": "The account holder who pays for the plan",
   "method": "self_serve",
   "start_url": "https://www.visme.co",
   "steps": [
    {
     "do": "Log in and click your Workspace name in the top-left corner",
     "expect": "a dropdown menu"
    },
    {
     "do": "Select Settings",
     "expect": "Workspace Settings, with a Cancel Subscription button (shown only while the plan is set to auto-renew)"
    },
    {
     "do": "Click Cancel Subscription",
     "expect": "a confirmation pop-up"
    },
    {
     "do": "Click No, I still want to cancel my subscription and lose all Premium features, then complete the questionnaire",
     "expect": "a confirmation email"
    },
    {
     "do": "Open the confirmation email and click the link inside it to finalize the cancellation",
     "expect": null
    }
   ],
   "confirm_by": "The cancellation is final only after you click the link in Visme's confirmation email",
   "effective": "Auto-renewal turns off; premium access continues until the end of the current billing period, then the account becomes a free account",
   "notice": null,
   "refund": "None: Visme doesn't refund early termination once a payment is received, or any unused time; its Terms say the same for charges and auto-renewals",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s40",
    "s41"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Visme subscriptions bought in the Visme iOS app through the App Store",
   "who": "The Apple Account holder who subscribed",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Open the Settings app on your iPhone or iPad",
     "expect": null
    },
    {
     "do": "Tap your name, then Subscriptions",
     "expect": null
    },
    {
     "do": "Tap Visme App, then Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "If there is no Cancel button, or an expiration message shows in red text, the subscription is already cancelled",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Visme subscriptions bought in the Visme Android app through Google Play",
   "who": "The Google account holder who subscribed",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Open the Google Play Store app, tap your profile icon in the top-right corner and check you're signed in to the right Google account",
     "expect": null
    },
    {
     "do": "Tap your account, then Payments & Subscriptions",
     "expect": null
    },
    {
     "do": "Tap Visme App, then Cancel Subscription, and confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid (Google Play)",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s19",
    "s20",
    "s21",
    "s16",
    "s22",
    "s23",
    "s42"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Visme has a free plan with a limited set of templates, assets and AI tools. Cancelling turns the account into a free account, and you can still open what you created",
   "evidence": "documented",
   "source_ids": [
    "s24",
    "s25"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly billing is paid upfront for the full year; the pricing page's Yearly toggle advertises saving 50%",
   "evidence": "documented",
   "source_ids": [
    "s26",
    "s27"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Education plans come with the discount already included; nonprofits can apply for 25% off the business plan by contacting Visme",
   "evidence": "documented",
   "source_ids": [
    "s28",
    "s29",
    "s43"
   ]
  }
 ],
 "export": [
  {
   "data": "Each project (presentation, document, infographic, graphic), one at a time",
   "how": "In the editor, click Download in the top-right corner, pick a tab and format (for example Document (PDF), then PDF), choose the pages and click Download",
   "format": "PDF, editable PPTX, HTML5 for offline use, video, animated GIF and PNG images",
   "limits": null,
   "source_ids": [
    "s30",
    "s31",
    "s32",
    "s33",
    "s44",
    "s45",
    "s46"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period",
  "data_kept": "The account becomes a free account and you can still open past projects, but Visme's Terms reserve the right to delete your data after a subscription or account ends. Deleting the account (after cancelling) is permanent",
  "you_lose": [
   "Premium features when the billing period ends",
   "On a team plan, every user's projects if the Administrator deletes their account"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "A pop-up asks you to confirm by choosing No, I still want to cancel my subscription and lose all Premium features, then a questionnaire follows before the confirmation email",
  "tips": [
   "Click the link in Visme's confirmation email: the questionnaire alone does not cancel",
   "No Cancel Subscription button means auto-renewal is already off",
   "If you subscribed in the iOS or Android app, cancel in Apple or Google Play settings, not in Visme",
   "Uninstalling the Visme app does not cancel the subscription",
   "Account deletion needs the subscription cancelled first, is permanent, and also needs an email link click; download projects before deleting",
   "On a team plan, only the Administrator can delete accounts, and deleting the Administrator's account deletes all users' projects"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.visme.co/cancelling-your-premium-subscription/",
   "title": "How to Cancel Your Visme Subscription (Web, iOS & Android)",
   "publisher": "vendor",
   "quote": "Log in to your account. Click your Workspace name in the top-left corner.",
   "supports": "where the web flow starts"
  },
  {
   "id": "s2",
   "url": "https://support.visme.co/cancelling-your-premium-subscription/",
   "title": "How to Cancel Your Visme Subscription (Web, iOS & Android)",
   "publisher": "vendor",
   "quote": "From the dropdown menu, select Settings.",
   "supports": "opening Settings"
  },
  {
   "id": "s3",
   "url": "https://support.visme.co/cancelling-your-premium-subscription/",
   "title": "How to Cancel Your Visme Subscription (Web, iOS & Android)",
   "publisher": "vendor",
   "quote": "In Workspace Settings, click Cancel Subscription.",
   "supports": "the cancel button"
  },
  {
   "id": "s4",
   "url": "https://support.visme.co/cancelling-your-premium-subscription/",
   "title": "How to Cancel Your Visme Subscription (Web, iOS & Android)",
   "publisher": "vendor",
   "quote": "A confirmation pop-up will appear. Click No, I still want to cancel my subscription and lose all Premium features to confirm, then complete the questionnaire.",
   "supports": "the confirm pop-up and questionnaire"
  },
  {
   "id": "s5",
   "url": "https://support.visme.co/cancelling-your-premium-subscription/",
   "title": "How to Cancel Your Visme Subscription (Web, iOS & Android)",
   "publisher": "vendor",
   "quote": "After completing the questionnaire, you'll receive a confirmation email. Click the link inside it to finalize your cancellation.",
   "supports": "the confirmation email step"
  },
  {
   "id": "s6",
   "url": "https://support.visme.co/cancelling-your-premium-subscription/",
   "title": "How to Cancel Your Visme Subscription (Web, iOS & Android)",
   "publisher": "vendor",
   "quote": "Your subscription isn't cancelled until you click the confirmation link in the email.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s7",
   "url": "https://support.visme.co/cancelling-your-premium-subscription/",
   "title": "How to Cancel Your Visme Subscription (Web, iOS & Android)",
   "publisher": "vendor",
   "quote": "The Cancel Subscription button only appears if your plan is set to auto-renew.",
   "supports": "when the cancel button shows"
  },
  {
   "id": "s8",
   "url": "https://support.visme.co/cancelling-your-premium-subscription/",
   "title": "How to Cancel Your Visme Subscription (Web, iOS & Android)",
   "publisher": "vendor",
   "quote": "Cancelling turns off auto-renewal — it does not end your access immediately. You keep premium access until the end of your current billing period.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s9",
   "url": "https://support.visme.co/manage-subscription-settings/",
   "title": "Subscription Settings: How to Upgrade, Manage, and Cancel Your Visme Plan",
   "publisher": "vendor",
   "quote": "Completing the in-app questionnaire alone won't cancel your subscription.",
   "supports": "the questionnaire alone doesn't cancel"
  },
  {
   "id": "s10",
   "url": "https://www.visme.co/terms_conditions/",
   "title": "Visme Terms & Conditions of Use",
   "publisher": "vendor",
   "quote": "will automatically renew on the corresponding monthly or yearly anniversary unless and until the user cancels",
   "supports": "plans renew until cancelled"
  },
  {
   "id": "s11",
   "url": "https://www.visme.co/terms_conditions/",
   "title": "Visme Terms & Conditions of Use",
   "publisher": "vendor",
   "quote": "Users are solely responsible for canceling an active paid subscription through the Workspace Settings area, following instructions available in Visme's Support Center.",
   "supports": "the user cancels in Workspace Settings"
  },
  {
   "id": "s12",
   "url": "https://www.visme.co/terms_conditions/",
   "title": "Visme Terms & Conditions of Use",
   "publisher": "vendor",
   "quote": "Visme will not under any circumstances issue a refund for early contract termination once the clients credit card or Paypal account is charged and/or auto-renewed.",
   "supports": "the refund rule"
  },
  {
   "id": "s13",
   "url": "https://support.visme.co/cancelling-your-premium-subscription/",
   "title": "How to Cancel Your Visme Subscription (Web, iOS & Android)",
   "publisher": "vendor",
   "quote": "Subscriptions purchased through the App Store can only be cancelled through your Apple ID settings — not from within the Visme app.",
   "supports": "App Store subscriptions are cancelled with Apple"
  },
  {
   "id": "s14",
   "url": "https://support.visme.co/cancelling-your-premium-subscription/",
   "title": "How to Cancel Your Visme Subscription (Web, iOS & Android)",
   "publisher": "vendor",
   "quote": "Open the Settings app on your device.",
   "supports": "the first iOS step"
  },
  {
   "id": "s15",
   "url": "https://support.visme.co/cancelling-your-premium-subscription/",
   "title": "How to Cancel Your Visme Subscription (Web, iOS & Android)",
   "publisher": "vendor",
   "quote": "Tap your name, then Subscriptions.",
   "supports": "the second iOS step"
  },
  {
   "id": "s16",
   "url": "https://support.visme.co/cancelling-your-premium-subscription/",
   "title": "How to Cancel Your Visme Subscription (Web, iOS & Android)",
   "publisher": "vendor",
   "quote": "Tap Visme App, then Cancel Subscription.",
   "supports": "the final app-store step"
  },
  {
   "id": "s17",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "Apple's own steps"
  },
  {
   "id": "s18",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s19",
   "url": "https://support.visme.co/cancelling-your-premium-subscription/",
   "title": "How to Cancel Your Visme Subscription (Web, iOS & Android)",
   "publisher": "vendor",
   "quote": "Open the Google Play Store app.",
   "supports": "the first Android step"
  },
  {
   "id": "s20",
   "url": "https://support.visme.co/cancelling-your-premium-subscription/",
   "title": "How to Cancel Your Visme Subscription (Web, iOS & Android)",
   "publisher": "vendor",
   "quote": "Tap your profile icon in the top-right corner and confirm you're signed in to the correct Google account.",
   "supports": "checking the Google account"
  },
  {
   "id": "s21",
   "url": "https://support.visme.co/cancelling-your-premium-subscription/",
   "title": "How to Cancel Your Visme Subscription (Web, iOS & Android)",
   "publisher": "vendor",
   "quote": "Tap your account, then Payments & Subscriptions.",
   "supports": "opening Payments & Subscriptions"
  },
  {
   "id": "s22",
   "url": "https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your Android device, go to subscriptions in Google Play.",
   "supports": "Google's own steps"
  },
  {
   "id": "s23",
   "url": "https://support.visme.co/cancelling-your-premium-subscription/",
   "title": "How to Cancel Your Visme Subscription (Web, iOS & Android)",
   "publisher": "vendor",
   "quote": "Uninstalling the Visme app does not cancel your subscription.",
   "supports": "uninstalling doesn't cancel"
  },
  {
   "id": "s24",
   "url": "https://www.visme.co/pricing/",
   "title": "Visme pricing",
   "publisher": "vendor",
   "quote": "Visme offers a free plan that lets you create presentations, infographics, documents and other visual content using a limited set of templates, assets and AI tools.",
   "supports": "the free plan"
  },
  {
   "id": "s25",
   "url": "https://www.visme.co/pricing/",
   "title": "Visme pricing",
   "publisher": "vendor",
   "quote": "When you cancel your subscription, your account will be converted to a free account with limited features; however, you can still access the content that you have previously created.",
   "supports": "what happens to the account after cancelling"
  },
  {
   "id": "s26",
   "url": "https://support.visme.co/manage-subscription-settings/",
   "title": "Subscription Settings: How to Upgrade, Manage, and Cancel Your Visme Plan",
   "publisher": "vendor",
   "quote": "Yearly plans are paid upfront for the full year.",
   "supports": "yearly billing"
  },
  {
   "id": "s27",
   "url": "https://www.visme.co/pricing/",
   "title": "Visme pricing",
   "publisher": "vendor",
   "quote": "Save 50%",
   "supports": "the advertised yearly saving"
  },
  {
   "id": "s28",
   "url": "https://www.visme.co/pricing/",
   "title": "Visme pricing",
   "publisher": "vendor",
   "quote": "We have special plans for education users and the discounts are already included.",
   "supports": "education plans"
  },
  {
   "id": "s29",
   "url": "https://www.visme.co/pricing/",
   "title": "Visme pricing",
   "publisher": "vendor",
   "quote": "For non-profit discounts, please contact us",
   "supports": "nonprofit discounts"
  },
  {
   "id": "s30",
   "url": "https://support.visme.co/download-your-project-as-a-pdf/",
   "title": "How to Download Your Visme Project as a PDF",
   "publisher": "vendor",
   "quote": "From the editor, click the Download button in the top-right corner to open the download options menu.",
   "supports": "how to download a project"
  },
  {
   "id": "s31",
   "url": "https://support.visme.co/download-your-project-as-a-pdf/",
   "title": "How to Download Your Visme Project as a PDF",
   "publisher": "vendor",
   "quote": "Select the Document (PDF) tab, then choose PDF as your file format.",
   "supports": "the PDF format"
  },
  {
   "id": "s32",
   "url": "https://support.visme.co/category/the-basics/embed-download/",
   "title": "Embed & Download",
   "publisher": "vendor",
   "quote": "How to Download Your Visme Project as an Editable PPTX File",
   "supports": "PPTX export"
  },
  {
   "id": "s33",
   "url": "https://support.visme.co/category/the-basics/embed-download/",
   "title": "Embed & Download",
   "publisher": "vendor",
   "quote": "How to Download Your Visme Project as HTML5 for Offline Use",
   "supports": "HTML5 export"
  },
  {
   "id": "s34",
   "url": "https://www.visme.co/terms_conditions/",
   "title": "Visme Terms & Conditions of Use",
   "publisher": "vendor",
   "quote": "Following the termination or cancellation of your subscription to the Service and/or your account, we reserve the right to delete all your data in the normal course of operations.",
   "supports": "data may be deleted after cancelling"
  },
  {
   "id": "s35",
   "url": "https://support.visme.co/how-to-delete-my-account/",
   "title": "How to Delete Your Visme Account",
   "publisher": "vendor",
   "quote": "If you are on a paid plan, you must cancel your subscription before deleting your account.",
   "supports": "cancel before deleting"
  },
  {
   "id": "s36",
   "url": "https://support.visme.co/how-to-delete-my-account/",
   "title": "How to Delete Your Visme Account",
   "publisher": "vendor",
   "quote": "Account deletion is permanent and cannot be undone.",
   "supports": "deletion is permanent"
  },
  {
   "id": "s37",
   "url": "https://support.visme.co/how-to-delete-my-account/",
   "title": "How to Delete Your Visme Account",
   "publisher": "vendor",
   "quote": "If you are part of a team plan, only your Administrator can delete your account.",
   "supports": "team accounts are deleted by the Administrator"
  },
  {
   "id": "s38",
   "url": "https://support.visme.co/how-to-delete-my-account/",
   "title": "How to Delete Your Visme Account",
   "publisher": "vendor",
   "quote": "When an Administrator deletes their account, all users and their projects under that account are also permanently deleted.",
   "supports": "deleting the Administrator's account deletes the team's projects"
  },
  {
   "id": "s39",
   "url": "https://support.visme.co/how-to-delete-my-account/",
   "title": "How to Delete Your Visme Account",
   "publisher": "vendor",
   "quote": "download any projects you want to keep",
   "supports": "download before deleting"
  },
  {
   "id": "s40",
   "url": "https://support.visme.co/can-i-get-a-refund-for-my-visme-subscription",
   "title": "Refunds and Visme Subscription Terms & Conditions",
   "publisher": "vendor",
   "quote": "Visme does not provide refunds for the early termination of your subscription once a payment is received.",
   "supports": "no refunds once paid"
  },
  {
   "id": "s41",
   "url": "https://support.visme.co/can-i-get-a-refund-for-my-visme-subscription",
   "title": "Refunds and Visme Subscription Terms & Conditions",
   "publisher": "vendor",
   "quote": "You will not be able to receive a refund for any unused time.",
   "supports": "no refund for unused time"
  },
  {
   "id": "s42",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s43",
   "url": "https://www.visme.co/pricing/",
   "title": "Visme pricing",
   "publisher": "vendor",
   "quote": "Enjoy all the features of the business plan with a 25% discount",
   "supports": "the nonprofit discount"
  },
  {
   "id": "s44",
   "url": "https://support.visme.co/category/the-basics/embed-download/",
   "title": "Embed & Download",
   "publisher": "vendor",
   "quote": "Downloading your project as a Video file",
   "supports": "video export"
  },
  {
   "id": "s45",
   "url": "https://support.visme.co/category/the-basics/embed-download/",
   "title": "Embed & Download",
   "publisher": "vendor",
   "quote": "Downloading your project as an animated GIF",
   "supports": "GIF export"
  },
  {
   "id": "s46",
   "url": "https://support.visme.co/category/the-basics/embed-download/",
   "title": "Embed & Download",
   "publisher": "vendor",
   "quote": "Downloading Designs as Transparent PNGs",
   "supports": "PNG export"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Who can cancel a team plan (owner, administrator or billing role) isn't stated in Visme's help",
   "How Enterprise contracts are renewed or ended isn't documented on Visme's public pages",
   "Which plans can download each format, and whether there's a whole-account export, isn't stated in Visme's download articles",
   "How long Visme keeps a free account's projects after a paid plan ends isn't stated; the Terms only reserve the right to delete data",
   "Visme's pricing FAQ places the cancel button under Account Settings, Billing, while its help article says Workspace Settings",
   "When access ends after cancelling an App Store subscription isn't stated on Visme's or Apple's cancel pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route, pay_less and export fact against Visme's help center, pricing page and Terms, and Apple's and Google's pages; all quotes are on their pages",
    "Refund: added Visme's refund article (no refunds once a payment is received, none for unused time) (s40, s41)",
    "Google Play: you keep the subscription for the time already paid, from Google's own page (s42)",
    "Pay less: the nonprofit discount is 25% off the business plan (s43); export formats now match Visme's download articles (s44 to s46)",
    "Reworded the cancel-path note for readers, and noted that App Store timing isn't stated"
   ]
  }
 },
 "delete_account": {
  "url": "https://dashboard.visme.co/v2/account-settings",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/visme",
 "json": "https://stackcut.io/exits/visme.json",
 "evidence": {
  "packet_revision": "72b3868c8c662c82565560bf41bb0deaf072d92f7f396938dec540e5cfd948cf",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "visme--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "visme--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "visme--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}