{
 "id": "veed",
 "name": "VEED",
 "category": "design_creative",
 "website": "https://www.veed.io",
 "domains": [
  "veed.io"
 ],
 "summary": "On veed.io open your profile picture, the workspace name, Workspace Settings, then Workspace Billing and click Turn off auto-renewal, finishing the questionnaire. Do it at least two business days before renewal and watch for the confirmation email. iOS app subscriptions are cancelled with Apple. No refunds.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Web and Android subscriptions",
   "applies_to": "VEED plans bought on veed.io or in the Android app (Android uses VEED's own checkout, not Google Play)",
   "who": "The account that holds the subscription, signed in on veed.io",
   "method": "self_serve",
   "start_url": "https://www.veed.io",
   "steps": [
    {
     "do": "Go to veed.io and log into the account with the subscription",
     "expect": null
    },
    {
     "do": "Click your profile picture in the top-right corner, hover over the first option (the workspace name) and select Workspace Settings",
     "expect": "Workspace Billing"
    },
    {
     "do": "Click Workspace Billing, then Turn off auto-renewal, and follow the on-screen prompts",
     "expect": "a few short questions"
    },
    {
     "do": "Answer the cancellation questionnaire: you must complete it to finalize the cancellation",
     "expect": null
    },
    {
     "do": "Check your email for the cancellation confirmation; if none arrives, contact support via live chat",
     "expect": "a confirmation email"
    }
   ],
   "confirm_by": "A confirmation email to the account's email address; without it the cancellation may not have gone through",
   "effective": "Auto-renewal is off: the plan isn't renewed, and you keep premium features and the remaining AI Credit allowance until the current billing cycle ends",
   "notice": "At least two business days before the renewal date",
   "refund": "None: cancelling stops future charges but does not produce a refund",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s35"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Subscriptions bought in the VEED iOS app, and the separate VEED Lite iOS app",
   "who": "The Apple ID that subscribed",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then the VEED (or VEED Lite) subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (scroll down if needed)",
     "expect": null
    }
   ],
   "confirm_by": "If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s19"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Enterprise plans",
   "applies_to": "Enterprise plans procured through the VEED Sales Team",
   "who": "The customer, through its Customer Success Manager",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Get in touch with your Customer Success Manager to discuss changes to or cancellation of the subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s20"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete the account",
   "applies_to": "VEED accounts with no active subscription",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Cancel the subscription first: an account with an active subscription can't be deleted until the billing cycle ends (or support removes it sooner)",
     "expect": null
    },
    {
     "do": "Log in, click your profile picture in the top right and select Profile Settings",
     "expect": "Delete my account"
    },
    {
     "do": "Choose Delete my account and confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Immediately and permanently: subscriptions, projects and saved payment methods are deleted",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s21",
    "s22",
    "s23",
    "s24",
    "s25",
    "s37"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "seat_reduction",
   "what": "You pay the plan price for every person in the workspace, including pending invitations. The workspace owner can remove collaborators in Workspace Settings; unused seat time becomes account credit on future invoices, not a refund",
   "evidence": "documented",
   "source_ids": [
    "s26",
    "s27",
    "s28",
    "s12",
    "s34"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the billing period",
  "data_kept": "Turning off auto-renewal keeps your projects and files; how long VEED keeps them afterwards isn't stated",
  "you_lose": [
   "The AI Credit allowance included in the paid plan, once the billing period ends (it doesn't roll over)",
   "Everything, including projects and embedded videos, if you delete the account"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "A short cancellation questionnaire must be completed to finalize the cancellation",
  "tips": [
   "Cancel at least two business days before the renewal date",
   "No confirmation email means the cancellation may not have gone through: contact support via live chat",
   "Each workspace is billed separately: cancel each one you pay for",
   "If the subscription isn't in Workspace Billing, it was probably bought in the iOS app: cancel with Apple",
   "VEED Lite is a separate iOS app with its own Apple subscription",
   "Remove collaborators and pending invitations you no longer want to pay for"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Go to veed.io and log into the account with the subscription.",
   "supports": "the first step"
  },
  {
   "id": "s2",
   "url": "https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Click on your Profile picture in the top-right corner of your screen.",
   "supports": "opening the menu"
  },
  {
   "id": "s3",
   "url": "https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "From the dropdown menu, hover over the first option where the Workspace name is.",
   "supports": "choosing the workspace"
  },
  {
   "id": "s4",
   "url": "https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "After that, select Workspace Settings.",
   "supports": "Workspace Settings"
  },
  {
   "id": "s5",
   "url": "https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "In the window, click on Workspace Billing.",
   "supports": "Workspace Billing"
  },
  {
   "id": "s6",
   "url": "https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Click Turn off auto-renewal.",
   "supports": "the cancel control"
  },
  {
   "id": "s7",
   "url": "https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "You must complete this step in order to finalize the cancellation.",
   "supports": "the questionnaire is required"
  },
  {
   "id": "s8",
   "url": "https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Once you've completed the process, a confirmation email will be sent to the email address associated with your account.",
   "supports": "the confirmation email"
  },
  {
   "id": "s9",
   "url": "https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "If you do not receive this email, your cancellation may not have gone through. Please contact our support team via live chat to confirm.",
   "supports": "what to do without a confirmation"
  },
  {
   "id": "s10",
   "url": "https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Cancel at least two business days before your renewal date to avoid a charge",
   "supports": "the notice period"
  },
  {
   "id": "s11",
   "url": "https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "you will be able to use the remaining AI Credit allowance until the end of the billing period.",
   "supports": "what stays usable until the period ends"
  },
  {
   "id": "s12",
   "url": "https://support.veed.io/en/articles/11433566-how-to-subscribe-and-manage-your-subscription",
   "title": "How to subscribe and manage your subscription",
   "publisher": "vendor",
   "quote": "Cancelling stops future charges but does not produce a refund.",
   "supports": "no refund"
  },
  {
   "id": "s13",
   "url": "https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Android subscriptions go through VEED's own checkout rather than Google Play, so cancel using the steps above, the same as on the web.",
   "supports": "Android subscriptions use the web route"
  },
  {
   "id": "s14",
   "url": "https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "If you subscribed through the iOS app, your plan is an App Store subscription and we can't cancel it for you.",
   "supports": "iOS subscriptions are billed by Apple"
  },
  {
   "id": "s15",
   "url": "https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Select VEED, then tap Cancel Subscription.",
   "supports": "the Apple steps, per VEED"
  },
  {
   "id": "s16",
   "url": "https://support.veed.io/en/articles/12620987-how-to-cancel-your-ios-veed-lite-app-subscription",
   "title": "How to cancel your iOS VEED Lite App subscription",
   "publisher": "vendor",
   "quote": "Apple manages cancellation requests for the Veed Lite app.",
   "supports": "VEED Lite is cancelled with Apple"
  },
  {
   "id": "s17",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "Apple's first step"
  },
  {
   "id": "s18",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.",
   "supports": "Apple's cancel step"
  },
  {
   "id": "s19",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm with Apple"
  },
  {
   "id": "s20",
   "url": "https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "If you're on an Enterprise plan (procured through the VEED Sales Team), please get in touch with your Customer Success Manager to discuss any changes to your subscription.",
   "supports": "the Enterprise route"
  },
  {
   "id": "s21",
   "url": "https://support.veed.io/en/articles/11331836-how-to-delete-your-account",
   "title": "How to delete your account",
   "publisher": "vendor",
   "quote": "You can't delete your account while it has an active subscription.",
   "supports": "cancel before deleting"
  },
  {
   "id": "s22",
   "url": "https://support.veed.io/en/articles/11331836-how-to-delete-your-account",
   "title": "How to delete your account",
   "publisher": "vendor",
   "quote": "Profile Settings",
   "supports": "the settings page name"
  },
  {
   "id": "s23",
   "url": "https://support.veed.io/en/articles/11331836-how-to-delete-your-account",
   "title": "How to delete your account",
   "publisher": "vendor",
   "quote": "Delete my account",
   "supports": "the delete option"
  },
  {
   "id": "s24",
   "url": "https://support.veed.io/en/articles/11331836-how-to-delete-your-account",
   "title": "How to delete your account",
   "publisher": "vendor",
   "quote": "all subscriptions, projects, and associated payment methods",
   "supports": "what deletion removes"
  },
  {
   "id": "s25",
   "url": "https://support.veed.io/en/articles/11331836-how-to-delete-your-account",
   "title": "How to delete your account",
   "publisher": "vendor",
   "quote": "We won't be able to restore any data or project once the account is deleted.",
   "supports": "deletion is permanent"
  },
  {
   "id": "s26",
   "url": "https://support.veed.io/en/articles/8517339-how-collaborator-charges-are-calculated",
   "title": "How collaborator charges are calculated",
   "publisher": "vendor",
   "quote": "Your subscription price is multiplied by the number of people in your workspace, including yourself.",
   "supports": "per-seat pricing"
  },
  {
   "id": "s27",
   "url": "https://support.veed.io/en/articles/8517339-how-collaborator-charges-are-calculated",
   "title": "How collaborator charges are calculated",
   "publisher": "vendor",
   "quote": "Pending invitations count as seats",
   "supports": "pending invitations are billed"
  },
  {
   "id": "s28",
   "url": "https://support.veed.io/en/articles/8517339-how-collaborator-charges-are-calculated",
   "title": "How collaborator charges are calculated",
   "publisher": "vendor",
   "quote": "the unused time on that seat is converted into account credit, which is applied automatically to your future invoices until it runs out.",
   "supports": "removing a seat gives credit, not a refund"
  },
  {
   "id": "s29",
   "url": "https://support.veed.io/en/articles/11433566-how-to-subscribe-and-manage-your-subscription",
   "title": "How to subscribe and manage your subscription",
   "publisher": "vendor",
   "quote": "Each workspace is billed separately. If you belong to more than one workspace, you will need to manage each subscription on its own.",
   "supports": "each workspace is cancelled separately"
  },
  {
   "id": "s30",
   "url": "https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "The allowance does not roll over or remain in your account.",
   "supports": "AI credits don't carry over"
  },
  {
   "id": "s31",
   "url": "https://support.veed.io/en/articles/11331836-how-to-delete-your-account",
   "title": "How to delete your account",
   "publisher": "vendor",
   "quote": "all embedded videos will stop working",
   "supports": "embedded videos stop after deletion"
  },
  {
   "id": "s32",
   "url": "https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription",
   "title": "How to cancel your subscription",
   "publisher": "vendor",
   "quote": "Remove any collaborators from your workspace that you no longer wish to pay for",
   "supports": "removing collaborators"
  },
  {
   "id": "s33",
   "url": "https://support.veed.io/en/articles/12620987-how-to-cancel-your-ios-veed-lite-app-subscription",
   "title": "How to cancel your iOS VEED Lite App subscription",
   "publisher": "vendor",
   "quote": "It's a separate iOS app focused on adding captions to your videos, with its own subscription",
   "supports": "VEED Lite has its own subscription"
  },
  {
   "id": "s34",
   "url": "https://support.veed.io/en/articles/8517339-how-collaborator-charges-are-calculated",
   "title": "How collaborator charges are calculated",
   "publisher": "vendor",
   "quote": "You are not refunded for a seat you have already paid for.",
   "supports": "no refund for removed seats"
  },
  {
   "id": "s35",
   "url": "https://support.veed.io/en/articles/11433566-how-to-subscribe-and-manage-your-subscription",
   "title": "How to subscribe and manage your subscription",
   "publisher": "vendor",
   "quote": "You keep access to premium features until the current cycle ends.",
   "supports": "premium features last to the end of the cycle"
  },
  {
   "id": "s36",
   "url": "https://support.veed.io/en/articles/11331836-how-to-delete-your-account",
   "title": "How to delete your account",
   "publisher": "vendor",
   "quote": "Turning off auto-renewal stops future payments and keeps your projects and files",
   "supports": "cancelling keeps projects and files"
  },
  {
   "id": "s37",
   "url": "https://support.veed.io/en/articles/11331836-how-to-delete-your-account",
   "title": "How to delete your account",
   "publisher": "vendor",
   "quote": "Your subscription stays active until the end of the current billing cycle, and the account can only be deleted once that period ends.",
   "supports": "deleting waits for the billing cycle to end"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Whether the workspace moves to the free plan after a paid plan ends isn't stated on VEED's help pages",
   "The free plan's limits and any discount for annual billing aren't stated in VEED's help center",
   "How long VEED keeps data after cancelling isn't stated in its help center"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against VEED's cancel, subscription, collaborator, account-deletion and VEED Lite articles and Apple's help: the menu path, Turn off auto-renewal, the questionnaire, confirmation email, two-business-day notice, Android checkout, Enterprise contact and no-refund rule are confirmed",
    "Premium features stay until the current billing cycle ends (s35)",
    "Turning off auto-renewal keeps projects and files (s36): filled in what's kept and narrowed the open note to whether the workspace moves to the free plan",
    "Delete route: added the source for waiting until the billing cycle ends (s37)"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/veed",
 "json": "https://stackcut.io/exits/veed.json",
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  "verification": "docs",
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   "as_of": "2026-10-09",
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   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "veed--direct-web--r1",
    "channel": "direct_web",
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    }
   },
   {
    "route_id": "veed--apple-app-store--r2",
    "channel": "apple_app_store",
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     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "veed--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
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     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
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    "channel": "direct_web",
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     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}