{
 "id": "vagaro",
 "name": "Vagaro",
 "category": "productivity",
 "website": "https://www.vagaro.com",
 "domains": [
  "vagaro.com"
 ],
 "summary": "Only the business account owner can cancel: Settings, Manage Subscription, Cancel My Vagaro Subscription, give reasons, agree to the cancellation policy, Cancel Vagaro Account, then Cancel Subscription. You're logged out and emailed a confirmation; linked merchant accounts close too. No refunds. Export customers and sales data first.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "In Manage Subscription",
   "applies_to": "Vagaro business subscriptions billed by Vagaro",
   "who": "The business account owner",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Export or print your sales data and customer list first",
     "expect": null
    },
    {
     "do": "Go to Manage Subscription: on a computer, tablet or PayPro, open Settings (gear icon), then Manage Subscription; on a phone, More, then Settings, then Manage Subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Scroll down to Cancel Subscription and select Cancel My Vagaro Subscription",
     "expect": "a list of reasons for cancelling"
    },
    {
     "do": "Select your reasons and enter any feedback",
     "expect": "I agree to the cancellation policy"
    },
    {
     "do": "Select I agree to the cancellation policy, then Cancel Vagaro Account",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Select Cancel Subscription to confirm",
     "expect": null
    }
   ],
   "confirm_by": "You are logged out and receive an email confirming the cancellation",
   "effective": "The account closes when you confirm: you are logged out. Merchant accounts tied to the business close too, unless another Vagaro business uses them",
   "notice": null,
   "refund": "None: Vagaro does not allow refunds on your subscription",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s14",
    "s15"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "seat_reduction",
   "what": "Lower your employee licenses: in Manage Subscription, under Manage Bookable Calendars, choose fewer calendars, then Save",
   "evidence": "documented",
   "source_ids": [
    "s9",
    "s10"
   ]
  },
  {
   "type": "downgrade",
   "what": "Turn off add-on features with their toggles, or pick smaller email, text and Vagaro Drive plans, in Manage Subscription; the new subscription total shows at the bottom",
   "evidence": "documented",
   "source_ids": [
    "s11",
    "s12",
    "s10"
   ]
  },
  {
   "type": "pause",
   "what": "There is no pause setting: cancel the account and reactivate it when you're ready to resume. Reactivating restores your business data and customer list, and the subscription is charged again",
   "evidence": "documented",
   "source_ids": [
    "s13",
    "s20",
    "s21"
   ]
  }
 ],
 "export": [
  {
   "data": "Customer list",
   "how": "Open Reports, then Customers, filter if needed, then select Export in the bottom-right corner and choose PDF or Excel. On a phone: More, Reports, Customers, then the Action menu in the top-right corner",
   "format": "PDF or Excel",
   "limits": "Only the business owner can export it; do it before cancelling, because the account closes and logs you out when you confirm",
   "source_ids": [
    "s18",
    "s19",
    "s6",
    "s8"
   ]
  },
  {
   "data": "Sales data",
   "how": "Export or print it from your business records before you cancel",
   "format": null,
   "limits": null,
   "source_ids": [
    "s6"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The moment you confirm the cancellation: you are logged out",
  "data_kept": "How long Vagaro keeps a closed business's data isn't stated; reactivating restores all business data and the customer list (accounts closed six months or more may take a few hours to restore)",
  "you_lose": [
   "Access to the business account",
   "Merchant accounts associated with the business, unless another Vagaro business uses them"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow asks you to select reasons for cancelling and enter feedback, then to agree to the cancellation policy, before the final Cancel Subscription",
  "tips": [
   "Only the business account owner can cancel or pause; other users can't",
   "Export or print sales data and the customer list before cancelling",
   "Cancelling also closes the business's merchant (payment processing) accounts unless another Vagaro business uses them",
   "To pause, cancel and reactivate later; there is no pause switch",
   "Billing is monthly, on the day the subscription began; a free trial turns into a paid subscription charged to the card on file unless cancelled during the trial",
   "Subscription fees are never refunded, so cancel before the next monthly billing date",
   "Reactivating later charges the subscription again; after a non-payment closure it also charges the outstanding balance and a $5 US/CA/AU (£5 GBP) late fee"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription",
   "title": "Cancel or Pause Your Vagaro Subscription",
   "publisher": "vendor",
   "quote": "Only the business account owner can cancel or pause a Vagaro subscription.",
   "supports": "who can cancel"
  },
  {
   "id": "s2",
   "url": "https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription",
   "title": "Cancel or Pause Your Vagaro Subscription",
   "publisher": "vendor",
   "quote": "Scroll down to Cancel Subscription, then select Cancel My Vagaro Subscription",
   "supports": "starting the cancellation"
  },
  {
   "id": "s3",
   "url": "https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription",
   "title": "Cancel or Pause Your Vagaro Subscription",
   "publisher": "vendor",
   "quote": "Select the reasons why you are cancelling your Vagaro subscription",
   "supports": "the reasons step"
  },
  {
   "id": "s4",
   "url": "https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription",
   "title": "Cancel or Pause Your Vagaro Subscription",
   "publisher": "vendor",
   "quote": "select I agree to the cancellation policy, and then select Cancel Vagaro Account",
   "supports": "agreeing to the cancellation policy"
  },
  {
   "id": "s5",
   "url": "https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription",
   "title": "Cancel or Pause Your Vagaro Subscription",
   "publisher": "vendor",
   "quote": "Select Cancel Subscription to confirm",
   "supports": "the final confirm"
  },
  {
   "id": "s6",
   "url": "https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription",
   "title": "Cancel or Pause Your Vagaro Subscription",
   "publisher": "vendor",
   "quote": "Before you cancel your account, we recommend exporting or printing your sales data and customer list from your business records.",
   "supports": "export before cancelling"
  },
  {
   "id": "s7",
   "url": "https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription",
   "title": "Cancel or Pause Your Vagaro Subscription",
   "publisher": "vendor",
   "quote": "All merchant accounts associated with your business will also be closed unless they are used at another Vagaro business.",
   "supports": "merchant accounts close too"
  },
  {
   "id": "s8",
   "url": "https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription",
   "title": "Cancel or Pause Your Vagaro Subscription",
   "publisher": "vendor",
   "quote": "After your account is closed, you will be logged out and will receive an email confirming the cancellation.",
   "supports": "what happens when you confirm"
  },
  {
   "id": "s9",
   "url": "https://support.vagaro.com/hc/en-us/articles/39346663108763-Manage-Your-Vagaro-Subscription",
   "title": "Manage Your Vagaro Subscription",
   "publisher": "vendor",
   "quote": "To change your employee licenses, under Manage Bookable Calendars, select the number of calendars you want for your business.",
   "supports": "reducing calendars"
  },
  {
   "id": "s10",
   "url": "https://support.vagaro.com/hc/en-us/articles/39346663108763-Manage-Your-Vagaro-Subscription",
   "title": "Manage Your Vagaro Subscription",
   "publisher": "vendor",
   "quote": "Select Save to apply all changes.",
   "supports": "saving subscription changes"
  },
  {
   "id": "s11",
   "url": "https://support.vagaro.com/hc/en-us/articles/39346663108763-Manage-Your-Vagaro-Subscription",
   "title": "Manage Your Vagaro Subscription",
   "publisher": "vendor",
   "quote": "To deactivate a feature, turn off the toggle for that feature.",
   "supports": "turning off add-on features"
  },
  {
   "id": "s12",
   "url": "https://support.vagaro.com/hc/en-us/articles/39346663108763-Manage-Your-Vagaro-Subscription",
   "title": "Manage Your Vagaro Subscription",
   "publisher": "vendor",
   "quote": "you can select a new plan on-screen for your email, text, and Vagaro Drive plan.",
   "supports": "choosing smaller add-on plans"
  },
  {
   "id": "s13",
   "url": "https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription",
   "title": "Cancel or Pause Your Vagaro Subscription",
   "publisher": "vendor",
   "quote": "To pause your subscription, you'll need to cancel your account and reactivate it when you're ready to resume.",
   "supports": "pausing means cancelling"
  },
  {
   "id": "s14",
   "url": "https://support.vagaro.com/hc/en-us/articles/18977265485467-What-s-Included-in-Your-Free-Trial",
   "title": "What's Included in Your Free Trial",
   "publisher": "vendor",
   "quote": "Vagaro does not allow for refunds on your subscription.",
   "supports": "no refunds"
  },
  {
   "id": "s15",
   "url": "https://support.vagaro.com/hc/en-us/articles/18977265485467-What-s-Included-in-Your-Free-Trial",
   "title": "What's Included in Your Free Trial",
   "publisher": "vendor",
   "quote": "your Vagaro subscription will automatically begin the day after, and going forward, you will be billed monthly on the day your subscription began.",
   "supports": "monthly billing date"
  },
  {
   "id": "s16",
   "url": "https://support.vagaro.com/hc/en-us/articles/18977265485467-What-s-Included-in-Your-Free-Trial",
   "title": "What's Included in Your Free Trial",
   "publisher": "vendor",
   "quote": "You can cancel your subscription at any time during your free trial.",
   "supports": "cancelling during the trial"
  },
  {
   "id": "s17",
   "url": "https://support.vagaro.com/hc/en-us/articles/18977265485467-What-s-Included-in-Your-Free-Trial",
   "title": "What's Included in Your Free Trial",
   "publisher": "vendor",
   "quote": "Once the trial ends, your card on file will be charged for the subscription.",
   "supports": "the trial converts to paid"
  },
  {
   "id": "s18",
   "url": "https://support.vagaro.com/hc/en-us/articles/360006371094-Export-Your-Customer-List",
   "title": "Export Your Customer List",
   "publisher": "vendor",
   "quote": "only the business owner can export the customer list",
   "supports": "who can export"
  },
  {
   "id": "s19",
   "url": "https://support.vagaro.com/hc/en-us/articles/360006371094-Export-Your-Customer-List",
   "title": "Export Your Customer List",
   "publisher": "vendor",
   "quote": "In the bottom-right corner, select Export, then choose to export as a PDF or Excel file.",
   "supports": "export button and formats"
  },
  {
   "id": "s20",
   "url": "https://support.vagaro.com/hc/en-us/articles/20859790362779-Reactivate-Your-Vagaro-Account-or-Subscription",
   "title": "Reactivate Your Vagaro Account or Subscription",
   "publisher": "vendor",
   "quote": "All of your business data and customer list will be restored, and you can continue using Vagaro right where you left off.",
   "supports": "reactivating restores business data and the customer list"
  },
  {
   "id": "s21",
   "url": "https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription",
   "title": "Cancel or Pause Your Vagaro Subscription",
   "publisher": "vendor",
   "quote": "If your account was not closed due to non-payment and has been closed then reactivated, you will be charged for your subscription again.",
   "supports": "reactivating restarts the subscription charge"
  },
  {
   "id": "s22",
   "url": "https://support.vagaro.com/hc/en-us/articles/20859790362779-Reactivate-Your-Vagaro-Account-or-Subscription",
   "title": "Reactivate Your Vagaro Account or Subscription",
   "publisher": "vendor",
   "quote": "Accounts that have been closed for six months or more may need a few hours to be restored.",
   "supports": "older closed accounts take longer to restore"
  },
  {
   "id": "s23",
   "url": "https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription",
   "title": "Cancel or Pause Your Vagaro Subscription",
   "publisher": "vendor",
   "quote": "Accounts that have been deactivated due to non-payment will be charged for the outstanding balance as soon as you reactivate, along with a $5 US/CA/AU (£5 GBP) late fee.",
   "supports": "reactivation after non-payment: balance plus late fee"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Any notice period, and what the cancellation policy you agree to in the flow says, aren't confirmed; they would be in Vagaro's Terms of Service",
   "Whether cancelling ends access at once or at the end of the billing period is not stated beyond being logged out when the account closes",
   "How long Vagaro keeps a closed business's data isn't stated",
   "Vagaro's help pages don't mention App Store or Google Play billing for business subscriptions"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "partial",
   "notes": [
    "Re-checked the route against Vagaro's cancel-or-pause and free-trial articles: owner-only, navigation, every step, logout and confirmation email, merchant accounts, no refunds confirmed",
    "Read the reactivation article: data and customer list are restored, the subscription is charged again, and non-payment closures add the balance and a $5 (£5) late fee (s20 to s23)",
    "Export: on a phone the export is in the Action menu at the top right, not the bottom-right Export button",
    "Notice period and the cancellation policy text remain unconfirmed"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/vagaro",
 "json": "https://stackcut.io/exits/vagaro.json",
 "evidence": {
  "packet_revision": "ca0d0869f2070ddb2cabea36e86d8ac970f9b6ea67fac8b77cea0f98cd85479e",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "vagaro--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}