{
 "id": "upwork",
 "name": "Upwork",
 "category": "other_digital",
 "website": "https://www.upwork.com",
 "domains": [
  "upwork.com"
 ],
 "summary": "Freelancer Plus bought on Upwork.com: profile icon, Membership plan, Change Plan, Switch to Basic, before the renewal date (midnight UTC). Bought in the iPhone app: cancel in Apple's settings. Memberships aren't refunded. Clients downgrade Business Plus to Basic; it ends with the 30-day cycle.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Freelancer Plus on Upwork.com",
   "applies_to": "Freelancer Plus memberships bought on Upwork.com, not through the Apple App Store",
   "who": "The freelancer whose account holds the membership",
   "method": "self_serve",
   "start_url": "https://www.upwork.com/nx/plans/membership/index/",
   "steps": [
    {
     "do": "Select your profile icon in the top right corner, then choose Membership plan",
     "expect": "Change Plan"
    },
    {
     "do": "Select Change Plan",
     "expect": "Switch to Basic"
    },
    {
     "do": "On the Basic plan, choose Switch to Basic",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The plan moves to Freelancer Basic when the membership ends; if you cancel on or after the renewal date you're charged again and it waits until the following billing cycle",
   "notice": "Cancel before your renewal date, which starts at midnight UTC; Upwork suggests doing it a day early",
   "refund": "Memberships are not eligible for a refund after purchase",
   "fees": null,
   "source_ids": [
    "c1",
    "c2",
    "c3",
    "c4",
    "c5",
    "s1",
    "s5",
    "dc2",
    "c6"
   ]
  },
  {
   "channel": "apple_app_store",
   "label": "Freelancer Plus bought in the Apple App Store",
   "applies_to": "Freelancer Plus bought as an in-app purchase in the Upwork iPhone or iPad app and billed by Apple",
   "who": "The person whose Apple Account bought the subscription",
   "method": "platform_settings",
   "start_url": "https://support.apple.com/en-us/118428",
   "steps": [
    {
     "do": "On the iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then tap the Upwork subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (scroll down if you don't see it)",
     "expect": null
    }
   ],
   "confirm_by": "The Upwork subscription shows an expiration message in red text, or has no Cancel button",
   "effective": "The plan downgrades to Basic later, not at once; until then you can reselect it in Apple's subscriptions",
   "notice": null,
   "refund": "Apple decides refunds; Upwork can't issue or adjust refunds for App Store purchases, and requesting a refund doesn't cancel",
   "fees": null,
   "source_ids": [
    "s4",
    "s8",
    "i1",
    "i2",
    "i3",
    "i5",
    "s9",
    "s10",
    "s11",
    "s13",
    "s14",
    "s15",
    "s16"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Business Plus (clients)",
   "applies_to": "Client accounts on the Business Plus plan",
   "who": "A client with Account Admin access",
   "method": "self_serve",
   "start_url": "https://www.upwork.com/nx/plans/client/change-plan",
   "steps": [
    {
     "do": "Open the client plan page (Change plan) and request a downgrade to the Basic plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Downgrades take effect at the end of the 30-day membership cycle",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s17",
    "b1",
    "b2"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Freelancer Basic, the free plan for registered Upwork users",
   "evidence": "documented",
   "source_ids": [
    "s6"
   ]
  },
  {
   "type": "downgrade",
   "what": "Business Plus clients can downgrade to the Basic plan; the change takes effect at the end of the 30-day cycle",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "b1"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "For a Business Plus downgrade, the end of the 30-day membership cycle; for Freelancer Plus, when the membership ends",
  "data_kept": null,
  "you_lose": [
   "The 100 Connects per month and Mindful AI tools that come with Freelancer Plus",
   "The 0% freelancer fee on Direct Contracts; the standard 5% fee applies once the membership ends",
   "Business Plus: unused promotional account credits at the end of the cycle"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "A Freelancer Plus bought in the Apple App Store is cancelled in Apple's settings; trying on Upwork.com shows an error",
   "Requesting an Apple refund does not cancel the subscription; cancel it in Apple's settings to stop renewal",
   "If you move a plan to Upwork.com, cancel the Apple subscription first to avoid being charged twice; in-app purchases can cost slightly more",
   "Cancel Freelancer Plus at least a day before the renewal date, because renewal starts at midnight UTC"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://upwork.com/work/freelancerplus",
   "title": "Upwork: Freelancer Plus",
   "publisher": "vendor",
   "quote": "Memberships are not eligible for a refund after purchase, but can be canceled at anytime.",
   "supports": "no refund after purchase; cancel any time"
  },
  {
   "id": "s4",
   "url": "https://upwork.com/work/freelancerplus",
   "title": "Upwork: Freelancer Plus",
   "publisher": "vendor",
   "quote": "To make changes or cancel your subscription you will need to do so directly from your Apple account.",
   "supports": "Apple-billed subscriptions are changed in the Apple account"
  },
  {
   "id": "s5",
   "url": "https://upwork.com/work/freelancerplus",
   "title": "Upwork: Freelancer Plus",
   "publisher": "vendor",
   "quote": "If you choose to upgrade, your Freelancer Plus subscription is billed every month on the same date.",
   "supports": "monthly billing on the same date"
  },
  {
   "id": "s6",
   "url": "https://upwork.com/work/freelancerplus",
   "title": "Upwork: Freelancer Plus",
   "publisher": "vendor",
   "quote": "Freelancer Basic is your default free plan included for registered Upwork users.",
   "supports": "the free plan"
  },
  {
   "id": "s7",
   "url": "https://upwork.com/work/freelancerplus",
   "title": "Upwork: Freelancer Plus",
   "publisher": "vendor",
   "quote": "Freelancer Plus members have access to 100 Connects per month and cutting-edge tech like Upwork’s Mindful AI.",
   "supports": "what Freelancer Plus includes"
  },
  {
   "id": "c1",
   "url": "https://support.upwork.com/hc/en-us/articles/40444319503123-How-do-I-cancel-my-Freelancer-Plus-membership-and-downgrade-to-Freelancer-Basic",
   "title": "Upwork Help: How do I cancel my Freelancer Plus membership and downgrade to Freelancer Basic?",
   "publisher": "vendor",
   "quote": "Select your profile icon in the top right corner, then choose Membership plan from the drop-down selections",
   "supports": "step 1 on Upwork.com"
  },
  {
   "id": "c2",
   "url": "https://support.upwork.com/hc/en-us/articles/40444319503123-How-do-I-cancel-my-Freelancer-Plus-membership-and-downgrade-to-Freelancer-Basic",
   "title": "Upwork Help: How do I cancel my Freelancer Plus membership and downgrade to Freelancer Basic?",
   "publisher": "vendor",
   "quote": "Select Change Plan",
   "supports": "step 2"
  },
  {
   "id": "c3",
   "url": "https://support.upwork.com/hc/en-us/articles/40444319503123-How-do-I-cancel-my-Freelancer-Plus-membership-and-downgrade-to-Freelancer-Basic",
   "title": "Upwork Help: How do I cancel my Freelancer Plus membership and downgrade to Freelancer Basic?",
   "publisher": "vendor",
   "quote": "Choose the Switch to Basic button on the Basic plan",
   "supports": "step 3"
  },
  {
   "id": "c4",
   "url": "https://support.upwork.com/hc/en-us/articles/40444319503123-How-do-I-cancel-my-Freelancer-Plus-membership-and-downgrade-to-Freelancer-Basic",
   "title": "Upwork Help: How do I cancel my Freelancer Plus membership and downgrade to Freelancer Basic?",
   "publisher": "vendor",
   "quote": "Remember, if you want to cancel your Freelancer Plus plan, you’ll need to do so before your renewal date, which begins at midnight UTC time.",
   "supports": "cancel before the renewal date (midnight UTC)"
  },
  {
   "id": "c5",
   "url": "https://support.upwork.com/hc/en-us/articles/40444319503123-How-do-I-cancel-my-Freelancer-Plus-membership-and-downgrade-to-Freelancer-Basic",
   "title": "Upwork Help: How do I cancel my Freelancer Plus membership and downgrade to Freelancer Basic?",
   "publisher": "vendor",
   "quote": "If you wait until the renewal date, you’ll be charged and your cancellation will not be effective until the following billing cycle.",
   "supports": "cancelling on the renewal date means another charge"
  },
  {
   "id": "c6",
   "url": "https://support.upwork.com/hc/en-us/articles/40444319503123-How-do-I-cancel-my-Freelancer-Plus-membership-and-downgrade-to-Freelancer-Basic",
   "title": "Upwork Help: How do I cancel my Freelancer Plus membership and downgrade to Freelancer Basic?",
   "publisher": "vendor",
   "quote": "To avoid being charged, we recommend canceling by February 5.",
   "supports": "Upwork's example: cancel a day before a February 6 renewal"
  },
  {
   "id": "s8",
   "url": "https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase",
   "title": "Upwork Help: Upwork Subscription via Apple In-App Purchase",
   "publisher": "vendor",
   "quote": "You’ll need to manage or cancel your plan through your Apple settings — not on Upwork.com",
   "supports": "Apple-billed plans are cancelled in Apple"
  },
  {
   "id": "i1",
   "url": "https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase",
   "title": "Upwork Help: Upwork Subscription via Apple In-App Purchase",
   "publisher": "vendor",
   "quote": "Tap your name > Subscriptions",
   "supports": "Upwork's Apple steps"
  },
  {
   "id": "i2",
   "url": "https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase",
   "title": "Upwork Help: Upwork Subscription via Apple In-App Purchase",
   "publisher": "vendor",
   "quote": "Tap the Upwork subscription",
   "supports": "choosing the Upwork subscription"
  },
  {
   "id": "i3",
   "url": "https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase",
   "title": "Upwork Help: Upwork Subscription via Apple In-App Purchase",
   "publisher": "vendor",
   "quote": "Apple only manages subscriptions purchased directly as In-App Purchases through the App Store.",
   "supports": "which plans Apple manages"
  },
  {
   "id": "i4",
   "url": "https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase",
   "title": "Upwork Help: Upwork Subscription via Apple In-App Purchase",
   "publisher": "vendor",
   "quote": "If you try to downgrade or cancel on Upwork.com instead, you’ll run into this error message:",
   "supports": "cancelling an Apple plan on Upwork.com shows an error"
  },
  {
   "id": "i5",
   "url": "https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase",
   "title": "Upwork Help: Upwork Subscription via Apple In-App Purchase",
   "publisher": "vendor",
   "quote": "Go back into your Apple subscriptions and reselect your Upwork membership before the downgrade takes effect",
   "supports": "the Apple plan downgrades later, not at once"
  },
  {
   "id": "i6",
   "url": "https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase",
   "title": "Upwork Help: Upwork Subscription via Apple In-App Purchase",
   "publisher": "vendor",
   "quote": "In-app purchases may cost slightly more than subscriptions purchased on Upwork.com, due to Apple’s processing fees.",
   "supports": "Apple purchases can cost more"
  },
  {
   "id": "s9",
   "url": "https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase",
   "title": "Upwork Help: Upwork Subscription via Apple In-App Purchase",
   "publisher": "vendor",
   "quote": "To prevent another renewal, cancel your subscription through your Apple subscription settings.",
   "supports": "cancelling in Apple stops renewal"
  },
  {
   "id": "s10",
   "url": "https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase",
   "title": "Upwork Help: Upwork Subscription via Apple In-App Purchase",
   "publisher": "vendor",
   "quote": "Requesting a refund doesn’t cancel your subscription.",
   "supports": "a refund request does not cancel"
  },
  {
   "id": "s11",
   "url": "https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase",
   "title": "Upwork Help: Upwork Subscription via Apple In-App Purchase",
   "publisher": "vendor",
   "quote": "Upwork can’t issue or adjust refunds for App Store purchases.",
   "supports": "refunds for App Store purchases come from Apple"
  },
  {
   "id": "s12",
   "url": "https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase",
   "title": "Upwork Help: Upwork Subscription via Apple In-App Purchase",
   "publisher": "vendor",
   "quote": "Just be sure to cancel your Apple subscription first to avoid being charged twice.",
   "supports": "double-charge risk when moving to Upwork.com"
  },
  {
   "id": "s13",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "first step on iPhone or iPad"
  },
  {
   "id": "s14",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "Tap Subscriptions.",
   "supports": "the Subscriptions step"
  },
  {
   "id": "s15",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.",
   "supports": "the cancel step"
  },
  {
   "id": "s16",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm it is cancelled"
  },
  {
   "id": "s17",
   "url": "https://upwork.com/business-plus/",
   "title": "Upwork: Business Plus",
   "publisher": "vendor",
   "quote": "Business Plus runs on a 30-day membership cycle, and downgrades take effect at the end of your membership cycle.",
   "supports": "downgrades take effect at the end of the 30-day cycle"
  },
  {
   "id": "b1",
   "url": "https://upwork.com/business-plus/",
   "title": "Upwork: Business Plus",
   "publisher": "vendor",
   "quote": "Any client with Account Admin access can request to downgrade their Business Plus plan to the Basic plan.",
   "supports": "who can downgrade Business Plus"
  },
  {
   "id": "b2",
   "url": "https://upwork.com/business-plus/",
   "title": "Upwork: Business Plus",
   "publisher": "vendor",
   "quote": "It’s billed on a 30-day cycle with no upfront costs and you can sign up for free.",
   "supports": "Business Plus billing cycle"
  },
  {
   "id": "b3",
   "url": "https://upwork.com/business-plus/",
   "title": "Upwork: Business Plus",
   "publisher": "vendor",
   "quote": "forfeit any unused account credits issued as part of this promotion, including unexpired account credits.",
   "supports": "promotion credits are lost after a downgrade"
  },
  {
   "id": "dc1",
   "url": "https://support.upwork.com/hc/en-us/articles/40444525840915-I-pay-0-in-freelancer-fees-on-Direct-Contracts-because-I-subscribe-to-Freelancer-Plus-If-I-cancel-the-membership-what-happens",
   "title": "Upwork Help: If I cancel Freelancer Plus, what happens to Direct Contracts fees?",
   "publisher": "vendor",
   "quote": "you’ll lose the 0% freelancer fee benefit on Direct Contracts",
   "supports": "what Freelancer Plus members lose on Direct Contracts"
  },
  {
   "id": "dc2",
   "url": "https://support.upwork.com/hc/en-us/articles/40444525840915-I-pay-0-in-freelancer-fees-on-Direct-Contracts-because-I-subscribe-to-Freelancer-Plus-If-I-cancel-the-membership-what-happens",
   "title": "Upwork Help: If I cancel Freelancer Plus, what happens to Direct Contracts fees?",
   "publisher": "vendor",
   "quote": "You’ll only see the fee applied after your membership ends.",
   "supports": "the fee applies once the membership ends"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Upwork's help pages don't say whether a confirmation email or on-screen message follows a Freelancer Plus cancellation",
   "Whether Freelancer Plus is sold through Google Play on Android isn't stated on Upwork's help pages",
   "What happens to unused Connects when a membership ends isn't covered on the pages reviewed",
   "What Upwork keeps after an account closes, and what can be exported first, aren't covered here",
   "The Business Plus page doesn't say how refunds work for Business Plus fees"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Replaced the web steps, which were the upgrade steps, with Upwork's cancel article: profile icon, Membership plan, Change Plan, Switch to Basic",
    "Added the renewal deadline: cancel before the renewal date, which starts at midnight UTC, or you're charged for another cycle",
    "Added that the Apple plan downgrades later rather than at once, and that cancelling an Apple plan on Upwork.com shows an error",
    "Business Plus: added that a client with Account Admin access requests the downgrade, and that unused promotional credits are forfeited",
    "Added the loss of 0% Direct Contracts fees when Freelancer Plus ends",
    "Upwork's pages block automated re-checks; every Upwork quote was copied word for word from a direct read of the live page"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.upwork.com/",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/upwork",
 "json": "https://stackcut.io/exits/upwork.json",
 "evidence": {
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  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "upwork--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-08",
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     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "upwork--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-10-08",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "upwork--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
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     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}