{
 "id": "undetectable_ai",
 "name": "Undetectable AI",
 "category": "ai_tools",
 "website": "https://undetectable.ai",
 "domains": [
  "undetectable.ai"
 ],
 "summary": "Outside California and New York, cancel by email from your account's address (help center: contact@undetectable.ai; Terms: support@undetectable.ai) with your full name, card's last 4 digits and subscription details. California and New York residents can cancel in the dashboard. Remaining words are lost immediately; a pause is offered instead.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel by email",
   "applies_to": "Premium subscriptions (monthly or annual) for users outside California and New York",
   "who": "The account holder",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "From the email address on your account, email a cancellation request with your account email, full name, the last 4 digits of the card you subscribed with, and your subscription details. The help center gives contact@undetectable.ai, while the Terms' cancellation clause says to email support@undetectable.ai: sending it to both covers either",
     "expect": null
    },
    {
     "do": "Keep the confirmation you get back: cancellation dates from when a valid request is received and confirmed",
     "expect": null
    }
   ],
   "confirm_by": "Undetectable AI's confirmation of your request",
   "effective": "Future charges stop from the date a valid cancellation request is received and confirmed, subject to any access remaining through the end of the current billing period; remaining words are lost immediately",
   "notice": null,
   "refund": "Cancelling doesn't refund earlier billing periods unless the law requires it. A refund of credits is only available if a submission provably flags as less than 75% human on a reputable AI detector, requested within 30 days of the incident",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s25",
    "s26",
    "s27"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Dashboard (California and New York)",
   "applies_to": "Subscribers who are California or New York residents",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in and follow the cancellation instructions in your account settings",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Future charges stop from the date the cancellation is received and confirmed, subject to any access remaining through the end of the current billing period; remaining words are lost immediately",
   "notice": null,
   "refund": "Cancelling doesn't refund earlier billing periods unless the law requires it",
   "fees": null,
   "source_ids": [
    "s11",
    "s12",
    "s13",
    "s6",
    "s7",
    "s10",
    "s27"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause instead of cancelling: ask for it in your email and choose how long; you aren't charged while paused",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s15",
    "s16"
   ]
  },
  {
   "type": "downgrade",
   "what": "Pick a lower-tier plan on the Pricing page while signed in; the downgrade may take effect at the end of the current billing cycle, and your current words stay available until then",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18",
    "s19"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly billing is advertised at 50% off the monthly price; switching from annual to monthly counts as a downgrade",
   "evidence": "documented",
   "source_ids": [
    "s20",
    "s21"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "Remaining words are lost as soon as you cancel",
  "data_kept": null,
  "you_lose": [
   "Remaining words (credits) on your premium plan, immediately"
  ]
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": false,
  "retention_step": "The cancellation article asks for your reason and suggests pausing instead",
  "tips": [
   "Use up your remaining words before cancelling: they are lost immediately",
   "Send the email from the account's email address and include all four items (account email, full name, card's last 4 digits, subscription details); address it to contact@undetectable.ai and support@undetectable.ai, since the help center and the Terms name different addresses",
   "Keep Undetectable AI's confirmation: the cancellation date is when a valid request is received and confirmed",
   "California and New York residents can cancel in the account dashboard instead of by email"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.undetectable.ai/en/article/subscription-cancelation-vf7lkl/",
   "title": "Subscription Cancelation",
   "publisher": "vendor",
   "quote": "To cancel your subscription, please email us at contact@undetectable.ai with the following information:",
   "supports": "cancelling by email"
  },
  {
   "id": "s2",
   "url": "https://help.undetectable.ai/en/article/subscription-cancelation-vf7lkl/",
   "title": "Subscription Cancelation",
   "publisher": "vendor",
   "quote": "Account email",
   "supports": "what the email must include"
  },
  {
   "id": "s3",
   "url": "https://help.undetectable.ai/en/article/subscription-cancelation-vf7lkl/",
   "title": "Subscription Cancelation",
   "publisher": "vendor",
   "quote": "Last 4 digits of the credit card you subscribed with",
   "supports": "what the email must include"
  },
  {
   "id": "s4",
   "url": "https://help.undetectable.ai/en/article/subscription-cancelation-vf7lkl/",
   "title": "Subscription Cancelation",
   "publisher": "vendor",
   "quote": "Subscription details",
   "supports": "what the email must include"
  },
  {
   "id": "s5",
   "url": "https://undetectable.ai/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "All other users may cancel by emailing us at contact@undetectable.ai",
   "supports": "email cancellation for users outside California and New York"
  },
  {
   "id": "s6",
   "url": "https://undetectable.ai/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "the effective cancellation date is the date on which a valid cancellation request is received and confirmed",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s7",
   "url": "https://undetectable.ai/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Cancellation stops future charges but does not refund prior billing periods unless required by law",
   "supports": "no refund of past periods"
  },
  {
   "id": "s8",
   "url": "https://undetectable.ai/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "A refund of credits is only available if a submission provably flags as less than 75% human on a reputable AI detector",
   "supports": "the guarantee-based refund"
  },
  {
   "id": "s9",
   "url": "https://undetectable.ai/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Refund of credit or payment requests must be made within 30 days of the incident",
   "supports": "the refund request window"
  },
  {
   "id": "s10",
   "url": "https://undetectable.ai/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "If you cancel, you will immediately lose your remaining words",
   "supports": "words are lost on cancelling"
  },
  {
   "id": "s11",
   "url": "https://undetectable.ai/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "California and New York residents can cancel directly in their account dashboard",
   "supports": "the dashboard route"
  },
  {
   "id": "s12",
   "url": "https://undetectable.ai/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "following the cancellation instructions available in your account settings",
   "supports": "where the dashboard cancellation is"
  },
  {
   "id": "s13",
   "url": "https://undetectable.ai/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Dashboard cancellation is designed to be at least as easy as signup",
   "supports": "the dashboard flow is self-serve"
  },
  {
   "id": "s14",
   "url": "https://help.undetectable.ai/en/article/subscription-cancelation-vf7lkl/",
   "title": "Subscription Cancelation",
   "publisher": "vendor",
   "quote": "This option allows you to temporarily suspend your premium subscription without getting charged.",
   "supports": "the pause option"
  },
  {
   "id": "s15",
   "url": "https://help.undetectable.ai/en/article/subscription-cancelation-vf7lkl/",
   "title": "Subscription Cancelation",
   "publisher": "vendor",
   "quote": "You may also choose how long you want to pause your subscription for.",
   "supports": "choosing the pause length"
  },
  {
   "id": "s16",
   "url": "https://help.undetectable.ai/en/article/subscription-cancelation-vf7lkl/",
   "title": "Subscription Cancelation",
   "publisher": "vendor",
   "quote": "Just include this request in your email, and we will take care of the rest!",
   "supports": "how to ask for a pause"
  },
  {
   "id": "s17",
   "url": "https://help.undetectable.ai/en/article/upgradedowngrade-subscription-plan-1nxow83/",
   "title": "Upgrade/Downgrade Subscription Plan",
   "publisher": "vendor",
   "quote": "Go to the Pricing page or click here: https://undetectable.ai/pricing",
   "supports": "where plans are changed"
  },
  {
   "id": "s18",
   "url": "https://help.undetectable.ai/en/article/upgradedowngrade-subscription-plan-1nxow83/",
   "title": "Upgrade/Downgrade Subscription Plan",
   "publisher": "vendor",
   "quote": "If you select a lower-tier plan, the downgrade may take effect at the end of your current billing cycle.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s19",
   "url": "https://help.undetectable.ai/en/article/upgradedowngrade-subscription-plan-1nxow83/",
   "title": "Upgrade/Downgrade Subscription Plan",
   "publisher": "vendor",
   "quote": "Your current subscription and its included words will remain available until the downgrade takes effect.",
   "supports": "words stay until the downgrade"
  },
  {
   "id": "s20",
   "url": "https://undetectable.ai/pricing",
   "title": "Undetectable AI pricing",
   "publisher": "vendor",
   "quote": "50% off",
   "supports": "the yearly discount"
  },
  {
   "id": "s21",
   "url": "https://help.undetectable.ai/en/article/upgradedowngrade-subscription-plan-1nxow83/",
   "title": "Upgrade/Downgrade Subscription Plan",
   "publisher": "vendor",
   "quote": "If you are currently on an annual plan, switching to a monthly plan is considered a downgrade, not an upgrade.",
   "supports": "annual to monthly is a downgrade"
  },
  {
   "id": "s22",
   "url": "https://help.undetectable.ai/en/article/subscription-cancelation-vf7lkl/",
   "title": "Subscription Cancelation",
   "publisher": "vendor",
   "quote": "If you don't mind, please let us know the reason so we can better assist you.",
   "supports": "the article asks for a reason"
  },
  {
   "id": "s23",
   "url": "https://help.undetectable.ai/en/article/subscription-cancelation-vf7lkl/",
   "title": "Subscription Cancelation",
   "publisher": "vendor",
   "quote": "Upon canceling your subscription, any remaining credits associated with your premium plan will expire.",
   "supports": "credits expire on cancelling"
  },
  {
   "id": "s24",
   "url": "https://undetectable.ai/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "By subscribing, you expressly consent to recurring billing at the disclosed price and frequency until you cancel",
   "supports": "subscriptions renew until cancelled"
  },
  {
   "id": "s25",
   "url": "https://undetectable.ai/terms",
   "title": "Undetectable AI Terms of Service",
   "publisher": "vendor",
   "quote": "To cancel, you must email support@undetectable.ai from the email address associated with your account.",
   "supports": "the cancellation clause's address and sender"
  },
  {
   "id": "s26",
   "url": "https://undetectable.ai/terms",
   "title": "Undetectable AI Terms of Service",
   "publisher": "vendor",
   "quote": "For users who reside outside of California and New York, subscriptions may be canceled only by submitting a cancellation request via email.",
   "supports": "email is the only way outside California and New York"
  },
  {
   "id": "s27",
   "url": "https://undetectable.ai/terms",
   "title": "Undetectable AI Terms of Service",
   "publisher": "vendor",
   "quote": "No further recurring charges will be made, subject to any access remaining through the end of the current billing period",
   "supports": "charges stop; any remaining access runs to the period's end"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "The help center and the Terms' summary give contact@undetectable.ai for cancelling, while the Terms' cancellation clause names support@undetectable.ai",
   "The account-settings menu names for the California and New York dashboard cancellation are not documented",
   "How long account data is kept after cancelling is not documented in the help center or Terms",
   "Undetectable AI's help center and Terms don't mention App Store or Google Play billing",
   "The Terms say charges stop 'subject to any access remaining through the end of the current billing period', but remaining words are lost immediately; what access remains isn't spelled out"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the email and dashboard routes, effective date, refunds, pause, downgrade and yearly discount against the help center, the Terms (updated 01/01/2025) and the pricing page",
    "Email route: the Terms' cancellation clause (6.3) says to email support@undetectable.ai from the account's email address; the packet only gave contact@ (the help center's address). Both are now given, and the summary and tips say so",
    "Effective: the Terms say charges stop subject to any access remaining through the end of the billing period; added, and the old 'not stated' note is now a narrower one"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/undetectable_ai",
 "json": "https://stackcut.io/exits/undetectable_ai.json",
 "evidence": {
  "packet_revision": "ae7adda525ca1eda347411b0fe3345f3dfc07474201c2040326b3ae994cfe65c",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "undetectable-ai--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "undetectable-ai--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}