{
 "id": "unbounce",
 "name": "Unbounce",
 "category": "marketing_sales",
 "website": "https://unbounce.com",
 "domains": [
  "unbounce.com",
  "unbouncepages.com"
 ],
 "summary": "An Owner or Administrator cancels in Account Management, Subscriptions, Cancel My Plan, then completes the feedback form. Cancel at least one day before the period ends; there are no refunds. Pages are unpublished and custom domains deleted, and the account may be deleted 90 days later: export leads first.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "In your account",
   "applies_to": "Unbounce monthly and annual subscriptions",
   "who": "A user with Owner or Administrator permissions",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Click your avatar (the circle icon) in the top right-hand corner and select Account Management",
     "expect": "Account Management"
    },
    {
     "do": "Click Subscriptions on the left-hand side",
     "expect": "Cancel My Plan"
    },
    {
     "do": "Click Cancel My Plan in the top right corner, review the details and click Continue",
     "expect": "a feedback form"
    },
    {
     "do": "Complete the feedback form and click Cancel My Plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Paid features stay until the end of the billing cycle; annual plans end at the end of the annual subscription period",
   "notice": "Cancel at least one day before the end of the current monthly or annual period, or the next month or year is billed automatically; Unbounce contacts annual customers 30 days before renewal",
   "refund": "No refunds or credits for cancellations, including annual plans cancelled early; a cancellation made after billing gets no refund",
   "fees": "You owe all charges up to the cancellation, including all fees for the subscription period in which you cancel",
   "source_ids": [
    "u1",
    "u2",
    "u3",
    "u4",
    "u5",
    "u6",
    "u7",
    "u8",
    "u9",
    "u10",
    "u11",
    "u12",
    "u13",
    "u14"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Through Customer Support",
   "applies_to": "Any Unbounce subscription, if you'd rather have support cancel it",
   "who": "The account holder, writing from the email address on the account",
   "method": "form",
   "start_url": "https://documentation.unbounce.com/hc/en-us/requests/new",
   "steps": [
    {
     "do": "Log in, choose the support option (or open the support request form) and ask to cancel, from the email address on the account",
     "expect": null
    },
    {
     "do": "Be ready to confirm your identity: the last four digits of the card on file, the card type and the billing address",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Paid features stay until the end of the billing cycle; annual plans end at the end of the annual subscription period",
   "notice": "The request must be completed at least one day before the current monthly or annual period ends",
   "refund": "No refunds or credits for cancellations",
   "fees": "You owe all fees for the subscription period in which you cancel",
   "source_ids": [
    "u15",
    "u16",
    "u17",
    "u10",
    "u11",
    "u14"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Switch to a lower-tier plan; the change takes effect at the end of the current billing cycle",
   "evidence": "documented",
   "source_ids": [
    "u18"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Save 25% with yearly billing (but annual plans can't be refunded or credited if cancelled early)",
   "evidence": "documented",
   "source_ids": [
    "u19",
    "u12"
   ]
  }
 ],
 "export": [
  {
   "data": "Leads collected by your pages' forms",
   "how": "On a page's Page Overview screen, select the Leads tab and click Download CSV; or, from the All Pages screen, download leads for the whole account by date range",
   "format": "CSV",
   "limits": "Choose the date range to include. Export before the account is deleted, which can happen 90 days after cancelling",
   "source_ids": [
    "u20",
    "u21",
    "u22",
    "u23",
    "u7"
   ]
  },
  {
   "data": "Landing pages",
   "how": "Download each page as a .unbounce file, which can be uploaded again if you reactivate",
   "format": ".unbounce file",
   "limits": null,
   "source_ids": [
    "u24"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the billing cycle (annual plans: the end of the annual subscription period)",
  "data_kept": "You're moved to a free account, which Unbounce may delete with all its data 90 days after cancelling unless you re-subscribe",
  "you_lose": [
   "Published pages: unpublished and moved from any custom domain to unbouncepages.com",
   "Custom domains (deleted)",
   "Published popups and sticky bars",
   "Access for every user other than the Account Owner",
   "Legacy plans: they can't be restarted with a new subscription"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "A feedback form comes before the final Cancel My Plan button",
  "tips": [
   "Only an Owner or Administrator can cancel",
   "Cancel at least one day before the period ends: after billing there is no refund",
   "Download leads (CSV) and pages (.unbounce files) before cancelling; the account may be deleted 90 days later",
   "Cancelling through support may require the last four digits of the card, the card type and the billing address",
   "Legacy plans can't be reactivated: coming back means one of the current plans"
  ]
 },
 "sources": [
  {
   "id": "u1",
   "url": "https://documentation.unbounce.com/hc/en-us/articles/360000883346-How-Do-I-Cancel-My-Subscription",
   "title": "How Do I Cancel My Subscription?",
   "publisher": "vendor",
   "quote": "Owner or Administrator user-role permissions",
   "supports": "who can cancel"
  },
  {
   "id": "u2",
   "url": "https://documentation.unbounce.com/hc/en-us/articles/360000883346-How-Do-I-Cancel-My-Subscription",
   "title": "How Do I Cancel My Subscription?",
   "publisher": "vendor",
   "quote": "Select Account Management from the drop-down menu",
   "supports": "where the flow starts"
  },
  {
   "id": "u3",
   "url": "https://documentation.unbounce.com/hc/en-us/articles/360000883346-How-Do-I-Cancel-My-Subscription",
   "title": "How Do I Cancel My Subscription?",
   "publisher": "vendor",
   "quote": "Click the Subscriptions button on the left-hand side",
   "supports": "the Subscriptions step"
  },
  {
   "id": "u4",
   "url": "https://documentation.unbounce.com/hc/en-us/articles/360000883346-How-Do-I-Cancel-My-Subscription",
   "title": "How Do I Cancel My Subscription?",
   "publisher": "vendor",
   "quote": "Click the Cancel My Plan button on the screen's top right corner",
   "supports": "the Cancel My Plan step"
  },
  {
   "id": "u5",
   "url": "https://documentation.unbounce.com/hc/en-us/articles/360000883346-How-Do-I-Cancel-My-Subscription",
   "title": "How Do I Cancel My Subscription?",
   "publisher": "vendor",
   "quote": "Complete the feedback form",
   "supports": "the feedback step"
  },
  {
   "id": "u6",
   "url": "https://documentation.unbounce.com/hc/en-us/articles/360000883346-How-Do-I-Cancel-My-Subscription",
   "title": "How Do I Cancel My Subscription?",
   "publisher": "vendor",
   "quote": "you will continue to have access to your plan's paid features until the end of your billing cycle.",
   "supports": "when access ends"
  },
  {
   "id": "u7",
   "url": "https://documentation.unbounce.com/hc/en-us/articles/360000883346-How-Do-I-Cancel-My-Subscription",
   "title": "How Do I Cancel My Subscription?",
   "publisher": "vendor",
   "quote": "may be deleted after 90-days if you have not upgraded back to a paid plan",
   "supports": "deletion after 90 days"
  },
  {
   "id": "u8",
   "url": "https://unbounce.com/terms-of-service/",
   "title": "Unbounce Terms of Service",
   "publisher": "vendor",
   "quote": "Your Subscription Plan will automatically renew for an additional Subscription Period unless you cancel",
   "supports": "automatic renewal"
  },
  {
   "id": "u9",
   "url": "https://unbounce.com/terms-of-service/",
   "title": "Unbounce Terms of Service",
   "publisher": "vendor",
   "quote": "For annual subscriptions, Unbounce will communicate with you 30 days in advance of your Subscription Plan renewal.",
   "supports": "the annual renewal reminder"
  },
  {
   "id": "u10",
   "url": "https://unbounce.com/terms-of-service/",
   "title": "Unbounce Terms of Service",
   "publisher": "vendor",
   "quote": "Cancellations must be completed at least one (1) day prior to the end of your then-current Subscription Period, whether monthly or annual",
   "supports": "the cancellation deadline"
  },
  {
   "id": "u11",
   "url": "https://unbounce.com/terms-of-service/",
   "title": "Unbounce Terms of Service",
   "publisher": "vendor",
   "quote": "Changes to annual Subscriptions, including Cancellations, go into effect at the end of the annual Subscription Period.",
   "supports": "when annual cancellations take effect"
  },
  {
   "id": "u12",
   "url": "https://unbounce.com/terms-of-service/",
   "title": "Unbounce Terms of Service",
   "publisher": "vendor",
   "quote": "No refunds and/or credits will be issued for annual Subscription Cancellations",
   "supports": "no refunds for annual plans"
  },
  {
   "id": "u13",
   "url": "https://unbounce.com/terms-of-service/",
   "title": "Unbounce Terms of Service",
   "publisher": "vendor",
   "quote": "Cancellations performed after billing are not entitled to refunds, in whole or in part.",
   "supports": "no refunds after billing"
  },
  {
   "id": "u14",
   "url": "https://unbounce.com/terms-of-service/",
   "title": "Unbounce Terms of Service",
   "publisher": "vendor",
   "quote": "You are responsible for all charges accrued on your Account up to the time of Cancellation, including all fees within the Subscription Period in which you cancel.",
   "supports": "fees owed for the current period"
  },
  {
   "id": "u15",
   "url": "https://unbounce.com/terms-of-service/",
   "title": "Unbounce Terms of Service",
   "publisher": "vendor",
   "quote": "You may cancel your monthly Subscription at any time, either from within your Account or by submitting a request after logging into your account and selecting the support option",
   "supports": "cancelling by support request"
  },
  {
   "id": "u16",
   "url": "https://unbounce.com/terms-of-service/",
   "title": "Unbounce Terms of Service",
   "publisher": "vendor",
   "quote": "Unbounce reserves the right to confirm your identity by asking for the last four (4) digits of the credit card on file, the type of card, the billing address",
   "supports": "identity checks for support cancellations"
  },
  {
   "id": "u17",
   "url": "https://unbounce.com/terms-of-service/",
   "title": "Unbounce Terms of Service",
   "publisher": "vendor",
   "quote": "To cancel your subscription you can contact our customer support team through this form.",
   "supports": "the support request form"
  },
  {
   "id": "u18",
   "url": "https://unbounce.com/pricing/",
   "title": "Unbounce pricing",
   "publisher": "vendor",
   "quote": "switching to a lower-tier plan will only take effect at the end of your current billing cycle",
   "supports": "downgrades take effect at the end of the cycle"
  },
  {
   "id": "u19",
   "url": "https://unbounce.com/pricing/",
   "title": "Unbounce pricing",
   "publisher": "vendor",
   "quote": "Save 25% with yearly billing",
   "supports": "the yearly saving"
  },
  {
   "id": "u20",
   "url": "https://documentation.unbounce.com/hc/en-us/articles/203510244-Getting-Your-Leads",
   "title": "Getting Your Leads",
   "publisher": "vendor",
   "quote": "On the Page Overview screen, select the Leads tab.",
   "supports": "where a page's leads are"
  },
  {
   "id": "u21",
   "url": "https://documentation.unbounce.com/hc/en-us/articles/203510244-Getting-Your-Leads",
   "title": "Getting Your Leads",
   "publisher": "vendor",
   "quote": "You can download this data by clicking Download CSV button from the right-hand side of the Leads table.",
   "supports": "downloading leads as CSV"
  },
  {
   "id": "u22",
   "url": "https://documentation.unbounce.com/hc/en-us/articles/203510244-Getting-Your-Leads",
   "title": "Getting Your Leads",
   "publisher": "vendor",
   "quote": "from your All Pages screen, on the far right, you can download leads by date range",
   "supports": "account-wide lead export"
  },
  {
   "id": "u23",
   "url": "https://documentation.unbounce.com/hc/en-us/articles/203510244-Getting-Your-Leads",
   "title": "Getting Your Leads",
   "publisher": "vendor",
   "quote": "From the menu, you can select the date range of leads you wish to pull into your CSV.",
   "supports": "choosing the date range"
  },
  {
   "id": "u24",
   "url": "https://documentation.unbounce.com/hc/en-us/articles/360022599392-What-Happens-When-I-Cancel-My-Subscription",
   "title": "What Happens When I Cancel My Subscription?",
   "publisher": "vendor",
   "quote": "download your pages as .unbounce files to save them for a later date",
   "supports": "saving pages before cancelling"
  },
  {
   "id": "u25",
   "url": "https://documentation.unbounce.com/hc/en-us/articles/360022599392-What-Happens-When-I-Cancel-My-Subscription",
   "title": "What Happens When I Cancel My Subscription?",
   "publisher": "vendor",
   "quote": "Will be unpublished and moved from any custom domain to the unbouncepages.com domain.",
   "supports": "what happens to published pages"
  },
  {
   "id": "u26",
   "url": "https://documentation.unbounce.com/hc/en-us/articles/360022599392-What-Happens-When-I-Cancel-My-Subscription",
   "title": "What Happens When I Cancel My Subscription?",
   "publisher": "vendor",
   "quote": "Any existing custom domain(s) will be deleted.",
   "supports": "custom domains are deleted"
  },
  {
   "id": "u27",
   "url": "https://documentation.unbounce.com/hc/en-us/articles/360022599392-What-Happens-When-I-Cancel-My-Subscription",
   "title": "What Happens When I Cancel My Subscription?",
   "publisher": "vendor",
   "quote": "They will be unpublished.",
   "supports": "popups and sticky bars are unpublished"
  },
  {
   "id": "u28",
   "url": "https://documentation.unbounce.com/hc/en-us/articles/360022599392-What-Happens-When-I-Cancel-My-Subscription",
   "title": "What Happens When I Cancel My Subscription?",
   "publisher": "vendor",
   "quote": "Any user other than the Account Owner will be disassociated from and will lose access to the account.",
   "supports": "other users lose access"
  },
  {
   "id": "u29",
   "url": "https://documentation.unbounce.com/hc/en-us/articles/360022599392-What-Happens-When-I-Cancel-My-Subscription",
   "title": "What Happens When I Cancel My Subscription?",
   "publisher": "vendor",
   "quote": "Legacy Plans (such as Launch, Accelerate, Essential, Premium, etc.) cannot be reactivated with a new subscription.",
   "supports": "legacy plans can't come back"
  },
  {
   "id": "u30",
   "url": "https://documentation.unbounce.com/hc/en-us/articles/360022599392-What-Happens-When-I-Cancel-My-Subscription",
   "title": "What Happens When I Cancel My Subscription?",
   "publisher": "vendor",
   "quote": "Unbounce may delete your account and all data, info, & content associated with the account after 90 days post-account cancellation",
   "supports": "how long data is kept"
  },
  {
   "id": "u31",
   "url": "https://unbounce.com/terms-of-service/",
   "title": "Unbounce Terms of Service",
   "publisher": "vendor",
   "quote": "Upon Subscription Cancellation, you are placed on a Free Account, which Unbounce shall delete within ninety (90) days of the date of Cancellation",
   "supports": "the free account after cancelling"
  },
  {
   "id": "u32",
   "url": "https://unbounce.com/terms-of-service/",
   "title": "Unbounce Terms of Service",
   "publisher": "vendor",
   "quote": "Account deletion permanently removes all pages, popups, sticky bars, Content, integrations and leads",
   "supports": "what deletion removes"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "What confirms a cancellation (email or status on Subscriptions) isn't documented",
   "The steps to download a page as a .unbounce file weren't read (the help article on downloading pages wasn't opened)",
   "Concierge and Agency plans may have different terms (the Terms single out non-Concierge plans for annual refunds); they weren't researched"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "ok",
   "notes": [
    "No changes: cancel steps, Owner/Administrator rule, one-day deadline, no-refund terms, 90-day deletion and lead export match the Terms and help articles"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "unbounce",
  "name": "Unbounce",
  "recipes": [
   {
    "id": "static-landing",
    "title": "Landing pages without a visual builder",
    "best_year_one_net": 218
   }
  ]
 },
 "page": "https://stackcut.io/cancel/unbounce",
 "json": "https://stackcut.io/exits/unbounce.json",
 "evidence": {
  "packet_revision": "62e450f079e802a8cf176ac5821193171b39e83d36486906e4963185cc311ad8",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "unbounce--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "unbounce--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}