{
 "id": "udemy",
 "name": "Udemy",
 "category": "education_learning",
 "website": "https://www.udemy.com",
 "domains": [
  "udemy.com"
 ],
 "summary": "Cancel a Udemy subscription (Personal Plan or Starter Plan) on Udemy.com: Subscriptions page from the top-right menu, then Cancel subscription. App subscriptions cancel in Apple or Google settings. Access lasts to the end of the billing period, but subscription course progress and certificates are lost. Team Plan admins cancel under Manage.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Subscriptions bought on Udemy.com",
   "applies_to": "Personal Plan, Starter Plan and other Udemy subscriptions enrolled in through Udemy.com",
   "who": "The account holder (sign in)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in on Udemy.com and open the Subscriptions page from the drop-down menu at the top right (it may be called Manage subscription)",
     "expect": "Subscriptions"
    },
    {
     "do": "Find the subscription and click Cancel subscription; during a free trial, click Cancel trial instead",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Access to subscription content continues until the final date of the billing period, shown on the Subscriptions page; a free trial can be cancelled any time without being charged",
   "notice": null,
   "refund": "No 30-day satisfaction guarantee and no refunds or partial refunds unless the law requires them. Where a country sets a refund period, ask Udemy Support within it; the period starts at checkout (or the first day of a free trial).",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s32"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Subscriptions enrolled in through the Udemy iOS app",
   "who": "The Apple Account that pays for the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "In the Udemy app, tap Account at the bottom of the screen, then Subscriptions or Manage subscription, then Manage subscriptions",
     "expect": null
    },
    {
     "do": "In the Apple subscription settings that open (Settings, your name, Subscriptions), tap the Udemy subscription, then Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "The subscription shows an expiration message in red text, or no Cancel button, under Subscriptions",
   "effective": null,
   "notice": null,
   "refund": "Apple processes the payment; Udemy can't handle refunds for these in-app purchases, so ask Apple",
   "fees": null,
   "source_ids": [
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Subscriptions enrolled in through the Udemy Android app",
   "who": "The Google account that pays for the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "In the Udemy app, tap Account at the bottom of the screen, then Subscriptions or Manage subscription, then Manage subscriptions",
     "expect": null
    },
    {
     "do": "In the Google Play subscription settings that open, select the Udemy subscription and tap Cancel subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid",
   "notice": null,
   "refund": "Google Play processes the payment; Udemy directs refund questions for in-app purchases to Google Play",
   "fees": null,
   "source_ids": [
    "s10",
    "s11",
    "s12",
    "s13",
    "s15",
    "s17",
    "s18"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Udemy Business Team Plan",
   "applies_to": "Udemy Business Team Plan subscriptions, which renew automatically on their annual renewal date",
   "who": "A Team Plan admin (only users with admin access can cancel)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to Udemy Business and move your cursor to Manage at the top right of the page",
     "expect": "Subscription & Billing"
    },
    {
     "do": "Select Subscription & Billing, then Subscription management",
     "expect": "Cancel subscription"
    },
    {
     "do": "Click Cancel subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s19",
    "s20",
    "s21",
    "s22",
    "s23",
    "s24"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "ad_supported_plan",
   "what": "Starter Plan: professional and lifestyle courses in an ad-supported format. An existing Personal Plan can't be downgraded to it.",
   "evidence": "documented",
   "source_ids": [
    "s25",
    "s26"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The final date of the billing period, shown on the Subscriptions page",
  "data_kept": "Courses bought separately keep their lifetime access; a cancelled Team Plan is anonymized 90 days after it expires",
  "you_lose": [
   "Access to all subscription content once the billing period ends",
   "Course progress and certificate access for subscription courses, even if you resubscribe later",
   "A course received free with a Personal Plan promotion"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Udemy can't cancel a subscription bought in the iOS or Android app; cancel it in the Apple or Google settings the app opens",
   "A Personal Plan can't be paused; cancelling ends progress and certificate access for subscription courses",
   "Individually purchased courses aren't affected by cancelling a subscription",
   "Team Plan admins have a limited time to resubscribe after a cancelled plan expires; after 90 days the plan is anonymized"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions",
   "title": "How to manage your Udemy subscriptions",
   "publisher": "vendor",
   "quote": "If you're accessing your account via Udemy.com on a browser, the Subscriptions page can be accessed from the drop-down menu at the top right-hand of your screen.",
   "supports": "where the web flow starts"
  },
  {
   "id": "s2",
   "url": "https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions",
   "title": "How to manage your Udemy subscriptions",
   "publisher": "vendor",
   "quote": "you can cancel your enrollment at any time by clicking Cancel subscription.",
   "supports": "the Cancel subscription button"
  },
  {
   "id": "s3",
   "url": "https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions",
   "title": "How to manage your Udemy subscriptions",
   "publisher": "vendor",
   "quote": "Navigate to the applicable subscription on your Subscription page and click Cancel trial.",
   "supports": "cancelling a free trial"
  },
  {
   "id": "s4",
   "url": "https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions",
   "title": "How to manage your Udemy subscriptions",
   "publisher": "vendor",
   "quote": "If you cancel your subscription, you will have access to the subscription content until the final date of your billing period, which is posted on your Subscriptions page.",
   "supports": "when access ends"
  },
  {
   "id": "s5",
   "url": "https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions",
   "title": "How to manage your Udemy subscriptions",
   "publisher": "vendor",
   "quote": "If you're enrolled in a subscription via a free trial promotion, you can cancel the free trial at any time, without being charged.",
   "supports": "no charge for cancelling a trial"
  },
  {
   "id": "s6",
   "url": "https://support.udemy.com/hc/en-us/articles/20898372398999-Billing-for-subscriptions-Frequently-asked-questions",
   "title": "Billing for subscriptions: Frequently asked questions",
   "publisher": "vendor",
   "quote": "Udemy's subscription plans purchased through Udemy.com do not offer a 30-day satisfaction guarantee, and no refunds or partial refunds are available unless otherwise required by applicable law",
   "supports": "no refunds unless the law requires them"
  },
  {
   "id": "s7",
   "url": "https://support.udemy.com/hc/en-us/articles/1500009316361-Subscription-plan-refund-exceptions-due-to-applicable-law",
   "title": "Subscription plan refund exceptions due to applicable law",
   "publisher": "vendor",
   "quote": "Udemy will honor subscription refund requests, so long as requests are made within the country-specific refund periods.",
   "supports": "country refund periods"
  },
  {
   "id": "s8",
   "url": "https://support.udemy.com/hc/en-us/articles/1500009316361-Subscription-plan-refund-exceptions-due-to-applicable-law",
   "title": "Subscription plan refund exceptions due to applicable law",
   "publisher": "vendor",
   "quote": "you may submit a refund request to Udemy Support before your applicable refund period concludes.",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s9",
   "url": "https://support.udemy.com/hc/en-us/articles/1500009316361-Subscription-plan-refund-exceptions-due-to-applicable-law",
   "title": "Subscription plan refund exceptions due to applicable law",
   "publisher": "vendor",
   "quote": "you agree that your refund period will begin on the first day of your free trial.",
   "supports": "the refund period starts with a free trial"
  },
  {
   "id": "s10",
   "url": "https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions",
   "title": "How to manage your Udemy subscriptions",
   "publisher": "vendor",
   "quote": "To access the page on the mobile app, tap Account at the bottom of your screen and then tap Subscriptions or Manage subscription.",
   "supports": "the in-app path"
  },
  {
   "id": "s11",
   "url": "https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions",
   "title": "How to manage your Udemy subscriptions",
   "publisher": "vendor",
   "quote": "and you wish to cancel, tap Manage subscriptions.",
   "supports": "the Manage subscriptions button"
  },
  {
   "id": "s12",
   "url": "https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions",
   "title": "How to manage your Udemy subscriptions",
   "publisher": "vendor",
   "quote": "You will be directed to the applicable settings to cancel your subscription in your iOS (Apple) or Android (Google Play) device.",
   "supports": "app subscriptions cancel in Apple or Google settings"
  },
  {
   "id": "s13",
   "url": "https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions",
   "title": "How to manage your Udemy subscriptions",
   "publisher": "vendor",
   "quote": "we are unable to cancel the subscription on your behalf or update the payment method for it.",
   "supports": "Udemy can't cancel app subscriptions"
  },
  {
   "id": "s14",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "s15",
   "url": "https://support.udemy.com/hc/en-us/articles/20898372398999-Billing-for-subscriptions-Frequently-asked-questions",
   "title": "Billing for subscriptions: Frequently asked questions",
   "publisher": "vendor",
   "quote": "Please contact Apple and Google Play directly regarding refund inquiries for these in-app purchases.",
   "supports": "refunds for app purchases go to the store"
  },
  {
   "id": "s16",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.",
   "supports": "the Apple cancel button"
  },
  {
   "id": "s17",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access continues for the time already paid"
  },
  {
   "id": "s18",
   "url": "https://support.udemy.com/hc/en-us/articles/20898372398999-Billing-for-subscriptions-Frequently-asked-questions",
   "title": "Billing for subscriptions: Frequently asked questions",
   "publisher": "vendor",
   "quote": "Payments for subscription enrollments through the iOS and Android mobile apps are processed through Apple and Google Play and not Udemy.",
   "supports": "app subscriptions are billed by Apple or Google"
  },
  {
   "id": "s19",
   "url": "https://business-support.udemy.com/hc/en-us/articles/115015805627-Team-Plan-Renewal-FAQ",
   "title": "Team Plan Renewal: FAQ",
   "publisher": "vendor",
   "quote": "Only users with admin access can cancel the subscription.",
   "supports": "who can cancel a Team Plan"
  },
  {
   "id": "s20",
   "url": "https://business-support.udemy.com/hc/en-us/articles/115015805627-Team-Plan-Renewal-FAQ",
   "title": "Team Plan Renewal: FAQ",
   "publisher": "vendor",
   "quote": "Move your cursor to Manage at the top right of the page.",
   "supports": "the first Team Plan step"
  },
  {
   "id": "s21",
   "url": "https://business-support.udemy.com/hc/en-us/articles/115015805627-Team-Plan-Renewal-FAQ",
   "title": "Team Plan Renewal: FAQ",
   "publisher": "vendor",
   "quote": "Select Subscription & Billing > Subscription management.",
   "supports": "the Team Plan menu"
  },
  {
   "id": "s22",
   "url": "https://business-support.udemy.com/hc/en-us/articles/115015805627-Team-Plan-Renewal-FAQ",
   "title": "Team Plan Renewal: FAQ",
   "publisher": "vendor",
   "quote": "Next, click on Cancel subscription.",
   "supports": "the Team Plan cancel button"
  },
  {
   "id": "s23",
   "url": "https://business-support.udemy.com/hc/en-us/articles/115015805627-Team-Plan-Renewal-FAQ",
   "title": "Team Plan Renewal: FAQ",
   "publisher": "vendor",
   "quote": "The plan will automatically renew on its annual renewal date.",
   "supports": "Team Plans renew yearly"
  },
  {
   "id": "s24",
   "url": "https://business-support.udemy.com/hc/en-us/articles/115015805627-Team-Plan-Renewal-FAQ",
   "title": "Team Plan Renewal: FAQ",
   "publisher": "vendor",
   "quote": "For privacy reasons, Udemy Business Team plans are routinely anonymized 90 days after the expiration date.",
   "supports": "Team Plan data after expiry"
  },
  {
   "id": "s25",
   "url": "https://support.udemy.com/hc/en-us/articles/35534907808535-Starter-Plan-Frequently-asked-questions",
   "title": "Starter Plan: Frequently asked questions",
   "publisher": "vendor",
   "quote": "Starter Plan offers professional and lifestyle courses in an ad-supported format.",
   "supports": "the ad-supported Starter Plan"
  },
  {
   "id": "s26",
   "url": "https://support.udemy.com/hc/en-us/articles/35534907808535-Starter-Plan-Frequently-asked-questions",
   "title": "Starter Plan: Frequently asked questions",
   "publisher": "vendor",
   "quote": "No, downgrading to Starter Plan is not available at this time.",
   "supports": "no downgrade from Personal Plan to Starter Plan"
  },
  {
   "id": "s27",
   "url": "https://support.udemy.com/hc/en-us/articles/1500002721401-Personal-Plan-Frequently-asked-questions",
   "title": "Personal Plan: Frequently asked questions",
   "publisher": "vendor",
   "quote": "Yes. The course progress and certificate access for the courses will be lost if the subscription expires or is canceled.",
   "supports": "progress and certificates are lost"
  },
  {
   "id": "s28",
   "url": "https://support.udemy.com/hc/en-us/articles/1500002721401-Personal-Plan-Frequently-asked-questions",
   "title": "Personal Plan: Frequently asked questions",
   "publisher": "vendor",
   "quote": "No. Once your Personal Plan subscription is canceled, the course progress and certificate access via the course will be lost upon cancellation.",
   "supports": "no pause for Personal Plan"
  },
  {
   "id": "s29",
   "url": "https://support.udemy.com/hc/en-us/articles/1500002721401-Personal-Plan-Frequently-asked-questions",
   "title": "Personal Plan: Frequently asked questions",
   "publisher": "vendor",
   "quote": "Subscribing to Personal Plan does not affect your access to courses that you've previously purchased or enrolled in.",
   "supports": "purchased courses are unaffected"
  },
  {
   "id": "s30",
   "url": "https://support.udemy.com/hc/en-us/articles/1500002721401-Personal-Plan-Frequently-asked-questions",
   "title": "Personal Plan: Frequently asked questions",
   "publisher": "vendor",
   "quote": "you will lose access to the course you received for free as part of the above promotion.",
   "supports": "a promotional free course is lost"
  },
  {
   "id": "s31",
   "url": "https://business-support.udemy.com/hc/en-us/articles/115015805627-Team-Plan-Renewal-FAQ",
   "title": "Team Plan Renewal: FAQ",
   "publisher": "vendor",
   "quote": "admins will have a limited amount of time to manually renew the plan once it has expired",
   "supports": "resubscribing after a Team Plan expires"
  },
  {
   "id": "s32",
   "url": "https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions",
   "title": "How to manage your Udemy subscriptions",
   "publisher": "vendor",
   "quote": "The subscription settings for any Udemy subscription can quickly be accessed via the Subscriptions page.",
   "supports": "every Udemy subscription is managed on the Subscriptions page"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The screen or email that confirms a cancellation on Udemy.com isn't described in Udemy's help center",
   "When a cancelled Team Plan's access ends, and whether Team Plan fees are refundable, aren't stated in the Udemy Business help center",
   "Cancelling a Udemy Business Enterprise Plan (a contract for 21 or more people) isn't documented in the public help center",
   "When access ends for App Store purchases isn't stated on Udemy's or Apple's help pages",
   "Exporting course progress or certificates before cancelling isn't documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added the Udemy Business Team Plan route: admins cancel under Manage, Subscription & Billing, Subscription management (s19 to s24)",
    "Added that cancelling loses course progress and certificate access for subscription courses, and that a Personal Plan can't be paused (s27, s28)",
    "Starter Plan: an existing Personal Plan can't be downgraded to it (s26)",
    "Refund: no 30-day guarantee; country refund periods are requested from Udemy Support and start at checkout or the first day of a trial (s6 to s9)",
    "Route now covers every Udemy.com subscription, including the Starter Plan, and notes the menu may read Manage subscription",
    "Udemy's help center blocks automated quote checks; quotes were checked against the help center's article text"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.udemy.com/user/close-account/",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/udemy",
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   "next_check_on": "2026-11-07"
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  "routes": [
   {
    "route_id": "udemy--direct-web--r1",
    "channel": "direct_web",
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    "freshness": {
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    "route_id": "udemy--apple-app-store--r2",
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}