{
 "id": "ubersuggest",
 "name": "Ubersuggest",
 "category": "marketing_sales",
 "website": "https://neilpatel.com/ubersuggest/",
 "domains": [
  "neilpatel.com",
  "ubersuggest.com"
 ],
 "summary": "The admin user cancels in Ubersuggest under Account & Billing: Cancel under Cancel Subscription, give a reason, then confirm Cancel Account twice. Access runs to the end of the billing cycle, with no automatic refunds. Add-ons are removed separately, and rankings data beyond one 25-keyword project is deleted.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Monthly plan or free trial",
   "applies_to": "Ubersuggest PRO monthly plans and the 7-day free trial, billed by Ubersuggest",
   "who": "The account's admin user (invited users can't cancel)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to Ubersuggest, open the drop-down menu in the top-right corner and select Account & Billing",
     "expect": "Billing"
    },
    {
     "do": "Scroll to the Billing section and click Cancel under Cancel Subscription",
     "expect": "a question asking your reason for canceling"
    },
    {
     "do": "Give a reason (feedback is optional), then select Cancel Account",
     "expect": "the cancellation terms with required checkboxes"
    },
    {
     "do": "Read the cancellation terms, tick the required checkboxes and click Cancel Account again",
     "expect": null
    }
   ],
   "confirm_by": "Not documented. Check the billing cycle details under Account & Billing, and keep proof of cancellation: support asks for it if a reminder or charge follows",
   "effective": "At the end of the current billing cycle: full access continues until then, the plan doesn't renew, and the account drops to the free version",
   "notice": "Cancel before the renewal date; a free trial must be cancelled before its 7 days end, or the first billing cycle is charged",
   "refund": "No automatic refunds once a paid period has started; cancelling doesn't by itself mean a refund. The Terms add a 7-day refund right for customers in Brazil (from the transaction date) and a 14-day statutory cancellation right for EU and UK customers, minus a reasonable charge for services already provided",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s16",
    "s17",
    "s31",
    "s32",
    "s33",
    "s39",
    "s40",
    "s41"
   ]
  },
  {
   "channel": "direct_web",
   "label": "By email or through support",
   "applies_to": "Any Ubersuggest subscription, as an alternative to cancelling in the app",
   "who": "The account holder, writing from the email on the subscription or giving the account details",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email admin@ubersuggest.com with written notice that you are terminating your Ubersuggest subscription, from the email on the subscription or with your account details (the Terms also accept notice by mail, marked ATTN: Termination)",
     "expect": null
    },
    {
     "do": "Or click the HELP button inside Ubersuggest and ask support to cancel",
     "expect": null
    }
   ],
   "confirm_by": "Not documented; keep the reply from support as proof of cancellation",
   "effective": "Access continues until the end of the current billing cycle, and no future charges occur",
   "notice": "Send notice before the subscription renews: the Terms say you must cancel before renewal to avoid being billed for the renewal term",
   "refund": "No automatic refunds once a paid period has started. The Terms add a 7-day refund right for customers in Brazil (from the transaction date) and a 14-day statutory cancellation right for EU and UK customers, minus a reasonable charge for services already provided",
   "fees": null,
   "source_ids": [
    "s27",
    "s28",
    "s29",
    "s15",
    "s30",
    "s34",
    "s6",
    "s39",
    "s40",
    "s41"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Add-ons",
   "applies_to": "Add-ons such as extra users, projects, keywords, AI Prompts (AI Search Visibility) and AI Writer, which bill monthly on any plan, Lifetime included",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in and go to Account & Billing",
     "expect": "Manage Add-Ons"
    },
    {
     "do": "Select the Manage Add-Ons tab",
     "expect": "the add-ons on your plan, each with Remove Add-On"
    },
    {
     "do": "Click Remove Add-On next to the add-on and confirm the removal",
     "expect": null
    }
   ],
   "confirm_by": "The Manage Add-Ons tab lists your active add-ons, and shows which stay active to the end of the billing period",
   "effective": "Recurring charges stop from the next billing cycle. Extra users, projects, AI Prompts and keywords are removed at once; AI Writer and the AI add-on for Lifetime stay active until the end of the billing period",
   "notice": null,
   "refund": "Add-ons are non-refundable",
   "fees": null,
   "source_ids": [
    "s18",
    "s19",
    "s20",
    "s21",
    "s22",
    "s35",
    "s36",
    "s37"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Ubersuggest has a free version: after cancelling, the account becomes free and keeps its oldest project with 25 keywords",
   "evidence": "documented",
   "source_ids": [
    "s9",
    "s10"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Remove add-ons you don't need (extra users, projects, keywords) under Account & Billing, Manage Add-Ons; their charges stop from the next billing cycle. An add-on can only go once your usage fits the base plan's limits",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s21",
    "s22"
   ]
  }
 ],
 "export": [
  {
   "data": "Reports from your searches: keyword lists and keyword ideas, site audit results, backlinks, rank tracking, dashboards and traffic charts",
   "how": "Use the Export option on each report (Keyword Ideas also has Export All); copy-to-clipboard is offered beside most Export buttons",
   "format": "CSV for keyword lists, keyword ideas, site audits and backlink lists; PDF for dashboards, rank tracking and full reports; PNG images for charts",
   "limits": "Exporting PDF, chart and CSV files is for paid users and free-trial users only, so export before the plan ends: rankings and history are removed after cancelling",
   "source_ids": [
    "s23",
    "s24",
    "s25",
    "s26",
    "s10"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle",
  "data_kept": "The account continues as a free account with its oldest project and 25 keywords; other rankings and historical data are removed, and resubscribing won't bring them back. The Terms allow content to be deleted once an account has been inactive for 60 days",
  "you_lose": [
   "Rankings and historical data beyond the oldest project's 25 keywords",
   "PDF, chart and CSV exports, which need a paid plan or a free trial",
   "Add-ons removed at cancellation, such as extra users and projects"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow asks for a reason for canceling (feedback optional) before the Cancel Account confirmation, then asks you to tick required checkboxes",
  "tips": [
   "Only the admin user can cancel; invited users can't",
   "Add-ons bill monthly whatever the main plan, Lifetime included, and are removed separately under Manage Add-Ons",
   "Deleting the account is separate: Delete My Account is at the bottom of Account & Billing, confirmed with Yes",
   "An overdue invoice can still trigger automated reminders after cancelling; keep proof of cancellation",
   "Lifetime plans are a one-time payment for 50 years of access and can't be refunded",
   "There are no discount codes or special rates to ask for"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription",
   "title": "How to Cancel Your Ubersuggest Subscription",
   "publisher": "vendor",
   "quote": "Click the drop-down menu in the top-right corner of your screen and select \"Account & Billing\".",
   "supports": "where the flow starts"
  },
  {
   "id": "s2",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription",
   "title": "How to Cancel Your Ubersuggest Subscription",
   "publisher": "vendor",
   "quote": "Scroll to the Billing section and click the \"Cancel\" button under Cancel Subscription.",
   "supports": "the Cancel button"
  },
  {
   "id": "s3",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription",
   "title": "How to Cancel Your Ubersuggest Subscription",
   "publisher": "vendor",
   "quote": "You'll be asked to provide a reason for canceling.",
   "supports": "the reason step"
  },
  {
   "id": "s4",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription",
   "title": "How to Cancel Your Ubersuggest Subscription",
   "publisher": "vendor",
   "quote": "Read through the cancellation terms, mark the required checkboxes, and click \"Cancel Account\" again to complete the process.",
   "supports": "the final confirmation"
  },
  {
   "id": "s5",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription",
   "title": "How to Cancel Your Ubersuggest Subscription",
   "publisher": "vendor",
   "quote": "If you cancel during an active billing period, your cancellation will take effect at the end of that cycle. You'll still have full access until the current month ends.",
   "supports": "when it takes effect"
  },
  {
   "id": "s6",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription",
   "title": "How to Cancel Your Ubersuggest Subscription",
   "publisher": "vendor",
   "quote": "Ubersuggest does not issue automatic refunds once your paid subscription period has started.",
   "supports": "no refunds"
  },
  {
   "id": "s7",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription",
   "title": "How to Cancel Your Ubersuggest Subscription",
   "publisher": "vendor",
   "quote": "Only the admin user has permission to cancel the subscription.",
   "supports": "who can cancel"
  },
  {
   "id": "s8",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription",
   "title": "How to Cancel Your Ubersuggest Subscription",
   "publisher": "vendor",
   "quote": "To avoid being charged, make sure to cancel your free trial before it expires.",
   "supports": "cancelling a free trial"
  },
  {
   "id": "s9",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription",
   "title": "How to Cancel Your Ubersuggest Subscription",
   "publisher": "vendor",
   "quote": "When you cancel your subscription, your account will downgrade to the free version.",
   "supports": "the account becomes free"
  },
  {
   "id": "s10",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription",
   "title": "How to Cancel Your Ubersuggest Subscription",
   "publisher": "vendor",
   "quote": "Your rankings and historical data will be removed, but the oldest project, with 25 keywords, will remain.",
   "supports": "what data is kept and lost"
  },
  {
   "id": "s11",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription",
   "title": "How to Cancel Your Ubersuggest Subscription",
   "publisher": "vendor",
   "quote": "Please note that resubscribing won't recover any data that has been lost due to cancellation.",
   "supports": "lost data can't be recovered"
  },
  {
   "id": "s12",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription",
   "title": "How to Cancel Your Ubersuggest Subscription",
   "publisher": "vendor",
   "quote": "If there's an overdue invoice, automated reminders may still be sent after cancellation.",
   "supports": "reminders after cancelling"
  },
  {
   "id": "s13",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription",
   "title": "How to Cancel Your Ubersuggest Subscription",
   "publisher": "vendor",
   "quote": "Scroll to the bottom of the page and click \"Delete My Account\".",
   "supports": "deleting the account is separate"
  },
  {
   "id": "s14",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription",
   "title": "How to Cancel Your Ubersuggest Subscription",
   "publisher": "vendor",
   "quote": "One-time payment for 50 years of access.",
   "supports": "the Lifetime plan"
  },
  {
   "id": "s15",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/25359198618907-Ubersuggest-Refund-Policy",
   "title": "Ubersuggest Refund Policy",
   "publisher": "vendor",
   "quote": "If you prefer, you can also contact our support team by clicking the HELP button inside the tool.",
   "supports": "cancelling through support"
  },
  {
   "id": "s16",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/25359198618907-Ubersuggest-Refund-Policy",
   "title": "Ubersuggest Refund Policy",
   "publisher": "vendor",
   "quote": "If the trial is not cancelled before it ends, the subscription will automatically begin, and the first billing cycle will be charged.",
   "supports": "a trial converts to paid"
  },
  {
   "id": "s17",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/25359198618907-Ubersuggest-Refund-Policy",
   "title": "Ubersuggest Refund Policy",
   "publisher": "vendor",
   "quote": "Due to the nature of this commitment, Lifetime subscriptions are nonrefundable.",
   "supports": "Lifetime plans aren't refunded"
  },
  {
   "id": "s18",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/22981684027163-How-to-Cancel-Add-Ons",
   "title": "How to Cancel Add-Ons",
   "publisher": "vendor",
   "quote": "These extra packages are billed monthly, regardless of your main plan type, and are non-refundable by default.",
   "supports": "add-ons bill monthly on any plan"
  },
  {
   "id": "s19",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/22981684027163-How-to-Cancel-Add-Ons",
   "title": "How to Cancel Add-Ons",
   "publisher": "vendor",
   "quote": "Select the Manage Add-Ons tab to view the add-ons included in your plan and make any necessary changes.",
   "supports": "where add-ons are managed"
  },
  {
   "id": "s20",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/22981684027163-How-to-Cancel-Add-Ons",
   "title": "How to Cancel Add-Ons",
   "publisher": "vendor",
   "quote": "simply click the Remove Add-On button located next to the specific add-on you wish to delete.",
   "supports": "the remove step"
  },
  {
   "id": "s21",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/22981684027163-How-to-Cancel-Add-Ons",
   "title": "How to Cancel Add-Ons",
   "publisher": "vendor",
   "quote": "When a user removes an add-on, any future recurring charges will stop from the next billing cycle.",
   "supports": "when add-on charges stop"
  },
  {
   "id": "s22",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/22981684027163-How-to-Cancel-Add-Ons",
   "title": "How to Cancel Add-Ons",
   "publisher": "vendor",
   "quote": "Some add-ons can only be removed if your current usage is within the limits of your base plan.",
   "supports": "usage must fit the base plan first"
  },
  {
   "id": "s23",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4405444702875-Exporting-Reports-with-Ubersuggest",
   "title": "Exporting Reports with Ubersuggest",
   "publisher": "vendor",
   "quote": "Ubersuggest PRO lets you export specific reports from the searches you run within the tool.",
   "supports": "what can be exported"
  },
  {
   "id": "s24",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4405444702875-Exporting-Reports-with-Ubersuggest",
   "title": "Exporting Reports with Ubersuggest",
   "publisher": "vendor",
   "quote": "You can export a CSV file with the full keyword list.",
   "supports": "keyword list export format"
  },
  {
   "id": "s25",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4405444702875-Exporting-Reports-with-Ubersuggest",
   "title": "Exporting Reports with Ubersuggest",
   "publisher": "vendor",
   "quote": "You can export a CSV file with site audit information, including all issues and reported pages.",
   "supports": "site audit export format"
  },
  {
   "id": "s26",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/31392015892251-How-to-Use-the-Export-Feature-to-Create-Professional-Reports",
   "title": "How to Use the Export Feature to Create Professional Reports",
   "publisher": "vendor",
   "quote": "The Export feature for PDF, Chart, and CSV files is available exclusively to paid users and those currently in the free trial period.",
   "supports": "exports need a paid plan or trial"
  },
  {
   "id": "s27",
   "url": "https://neilpatel.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Your subscription will renew automatically unless we terminate it or you terminate your subscription by providing written or electronic notice through one of the following methods:",
   "supports": "auto-renewal, and termination by written or electronic notice"
  },
  {
   "id": "s28",
   "url": "https://neilpatel.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Email: admin@ubersuggest.com Mail: Neil Patel Digital, LLC ATTN: Termination 750 B Suite 1400 San Diego, CA, 92101",
   "supports": "where to send Ubersuggest termination notice"
  },
  {
   "id": "s29",
   "url": "https://neilpatel.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You must cancel your subscription before it renews in order to avoid billing of subscription fees for the renewal term to your credit card.",
   "supports": "notice before renewal"
  },
  {
   "id": "s30",
   "url": "https://neilpatel.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "YOUR CONTENT MAY BE DELETED FROM YOUR ACCOUNT UPON YOUR ACCOUNT BECOMING INACTIVE FOR SIXTY (60) DAYS.",
   "supports": "content deletion after inactivity"
  },
  {
   "id": "s31",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription",
   "title": "How to Cancel Your Ubersuggest Subscription",
   "publisher": "vendor",
   "quote": "You can check your billing cycle details in the",
   "supports": "where to check the billing cycle"
  },
  {
   "id": "s32",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription",
   "title": "How to Cancel Your Ubersuggest Subscription",
   "publisher": "vendor",
   "quote": "If you have proof of cancellation, please Submit a Request with the following details:",
   "supports": "keep proof of cancellation"
  },
  {
   "id": "s33",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription",
   "title": "How to Cancel Your Ubersuggest Subscription",
   "publisher": "vendor",
   "quote": "Once the current cycle ends, your subscription won't be renewed, and you won't be charged again.",
   "supports": "no renewal after the cycle ends"
  },
  {
   "id": "s34",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/25359198618907-Ubersuggest-Refund-Policy",
   "title": "Ubersuggest Refund Policy",
   "publisher": "vendor",
   "quote": "To speed things up, please use the email associated with your subscription or provide your account details.",
   "supports": "what to include when asking support"
  },
  {
   "id": "s35",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/22981684027163-How-to-Cancel-Add-Ons",
   "title": "How to Cancel Add-Ons",
   "publisher": "vendor",
   "quote": "Some add-ons, such as additional users, projects, AI Prompts (AI Search Visibility), or keywords, are removed immediately upon cancellation.",
   "supports": "add-ons removed at once"
  },
  {
   "id": "s36",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/22981684027163-How-to-Cancel-Add-Ons",
   "title": "How to Cancel Add-Ons",
   "publisher": "vendor",
   "quote": "Certain add-ons, like the AI Writer and AI Add-on offer for Lifetime, remain active until the end of the current billing period.",
   "supports": "add-ons that run to the period end"
  },
  {
   "id": "s37",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/22981684027163-How-to-Cancel-Add-Ons",
   "title": "How to Cancel Add-Ons",
   "publisher": "vendor",
   "quote": "While you can cancel add-ons at any time to prevent future charges, these packages are non-refundable.",
   "supports": "add-ons aren't refunded"
  },
  {
   "id": "s38",
   "url": "https://ubersuggest.zendesk.com/hc/en-us/articles/4417678780059-Explore-Subscriptions-Upgrades-and-Free-Trials",
   "title": "Explore Subscriptions, Upgrades, and Free Trials",
   "publisher": "vendor",
   "quote": "At the moment, there are no special rates or discount codes available.",
   "supports": "no discount codes"
  },
  {
   "id": "s39",
   "url": "https://neilpatel.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "BRAZILIAN CUSTOMERS: ANY AND ALL PRODUCTS OR SERVICES SOLD BY UBERSUGGEST OR ANY NEIL PATEL DIGITAL ENTITY MAY BE REFUNDED ONLY IF CANCELED WITHIN SEVEN (7) DAYS",
   "supports": "the 7-day refund right in Brazil"
  },
  {
   "id": "s40",
   "url": "https://neilpatel.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "EU & UK CUSTOMERS: YOU HAVE A STATUTORY RIGHT TO CANCEL PRODUCTS AND SERVICES WITHIN FOURTEEN (14) DAYS FROM THE DATE OF THE CONTRACT.",
   "supports": "the 14-day cancellation right in the EU and UK"
  },
  {
   "id": "s41",
   "url": "https://neilpatel.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "HOWEVER, WE ARE ENTITLED TO CHARGE A REASONABLE AMOUNT FOR THE SERVICES THAT WE HAVE ALREADY PROVIDED TO YOU AS AT THE DATE OF CANCELATION.",
   "supports": "a charge for services already provided"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "No confirmation email or on-screen confirmation after cancelling is described in Ubersuggest's help center",
   "The address of the Account & Billing page isn't given in the help center, so no direct link is listed",
   "No Apple App Store or Google Play subscription for Ubersuggest is documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the cancel, refund-policy, add-on, export and subscription articles and the Terms: steps, who can cancel, timing, add-on and export rules confirmed",
    "Refunds: added the Terms' 7-day refund right for Brazil and 14-day statutory cancellation right for the EU and UK (minus services already provided); dropped the open note on Brazil",
    "Fixed two quotes to match the pages word for word (export feature; add-ons non-refundable)",
    "Summary: 'no refunds' is now 'no automatic refunds', given the Brazil, EU and UK rights"
   ]
  }
 },
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}