{
 "id": "typeform",
 "name": "Typeform",
 "category": "productivity",
 "website": "https://www.typeform.com",
 "domains": [
  "typeform.com"
 ],
 "summary": "Owners or admins: Plan & Billing, Cancel my plan, pick Free (Get Free), complete the survey, tick the checkbox, then Cancel my plan. It takes effect at the end of the paid period and can be undone until then. No refunds. Enterprise and Growth Custom plans go through your CSM.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel to the Free plan",
   "applies_to": "Self-serve paid Typeform plans, billed monthly or yearly",
   "who": "An organization owner or admin",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Log in, click the organization icon in the top left corner, and go to Plan & Billing",
     "expect": "Cancel my plan"
    },
    {
     "do": "Click Cancel my plan (on a Growth plan, open the Individuals tab first)",
     "expect": "the plans, including Free"
    },
    {
     "do": "Select the Free plan and click Get Free",
     "expect": "a review of your changes and Continue to survey"
    },
    {
     "do": "Review the changes and click Continue to survey",
     "expect": "the cancellation survey"
    },
    {
     "do": "Complete the cancellation survey and click Submit at the end",
     "expect": "a confirmation checkbox"
    },
    {
     "do": "Tick the checkbox on the left to confirm, then click Cancel my plan",
     "expect": null
    }
   ],
   "confirm_by": "An email confirming the cancellation (check spam); if none arrives, check that Plan & billing shows the cancellation",
   "effective": "The cancellation takes effect at the end of the paid period; until then you can undo it on the Plan & billing page with Stop! I changed my mind",
   "notice": "Cancel before the prepaid period ends: all plans are recurring and renew automatically",
   "refund": "Subject to applicable law, fees are nonrefundable, with no refund or credit for subscriptions cancelled before the end of the current period",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s36",
    "s44",
    "s45"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Enterprise and Growth Custom plans (Enterprise plans can be paid by manual invoice)",
   "who": "An organization owner or admin, through the Typeform CSM",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact your Typeform customer success manager (CSM) to change or end the plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Typeform does not refund contracts cancelled before the contracted period ends",
   "fees": null,
   "source_ids": [
    "s19",
    "s20",
    "s21",
    "s22"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Switch to a cheaper plan or billing frequency: Plan & Billing, then Change plan. It takes effect at the end of the paid period, and forms using features outside the new plan may go into trial mode",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s24",
    "s25"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly plans cost less: for example, a monthly Plus plan without response add-ons is $59 a month, while a yearly plan is $590 (just under $50 a month)",
   "evidence": "documented",
   "source_ids": [
    "s26"
   ]
  },
  {
   "type": "free_plan",
   "what": "Move to the Free plan (Get Free): previously collected responses stay accessible and can be downloaded, but forms that use paid features may switch to trial mode",
   "evidence": "documented",
   "source_ids": [
    "s5",
    "s27",
    "s28",
    "s29"
   ]
  }
 ],
 "export": [
  {
   "data": "Form responses, and files uploaded through File Upload questions",
   "how": "Open the form, go to Results, then Responses; select the responses, click the Export icon, choose CSV or XLSX (or File uploads only (.zip) for the files), then export",
   "format": "CSV or XLSX; uploaded files as a .zip; PDFs by printing with Save as PDF",
   "limits": "Only the selected (or filtered) responses are exported",
   "source_ids": [
    "s30",
    "s31",
    "s32",
    "s33",
    "s34",
    "s35"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the paid period",
  "data_kept": "Forms and previously collected responses are not deleted after the plan expires. If you delete the account, Typeform may keep data as reasonably necessary to comply with the law, and deleting may result in data loss",
  "you_lose": [
   "Forms that use paid features go into trial mode: they can't be published or collect further answers",
   "Additional team seats are removed, and those users lose access to your organization",
   "Paid features not included in the Free plan"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "You must complete a cancellation survey (click Submit) before the final checkbox and Cancel my plan",
  "tips": [
   "Only organization owners or admins can change or cancel the plan",
   "A scheduled cancellation can be undone with Stop! I changed my mind on the Plan & billing page before it takes effect",
   "Cancel before the prepaid period ends: plans renew automatically and fees aren't refunded",
   "Enterprise and Growth Custom plans are changed through your CSM",
   "Collected responses stay after cancelling, but forms that rely on paid features stop collecting answers"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.typeform.com/hc/en-us/articles/7166193078036-Downgrade-your-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Only organization owners or admins can change account plans.",
   "supports": "who can cancel or change the plan"
  },
  {
   "id": "s2",
   "url": "https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan",
   "title": "Cancel your Typeform plan",
   "publisher": "vendor",
   "quote": "Log into your account, click the organization icon in the top left corner, and go to Plan & Billing.",
   "supports": "where the flow starts"
  },
  {
   "id": "s3",
   "url": "https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan",
   "title": "Cancel your Typeform plan",
   "publisher": "vendor",
   "quote": "Click Cancel my plan.",
   "supports": "the Cancel my plan step"
  },
  {
   "id": "s4",
   "url": "https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan",
   "title": "Cancel your Typeform plan",
   "publisher": "vendor",
   "quote": "Individuals",
   "supports": "the Individuals tab for Growth plans"
  },
  {
   "id": "s5",
   "url": "https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan",
   "title": "Cancel your Typeform plan",
   "publisher": "vendor",
   "quote": "Select the Free plan and then click Get Free to downgrade your account to our Free plan.",
   "supports": "choosing the Free plan"
  },
  {
   "id": "s6",
   "url": "https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan",
   "title": "Cancel your Typeform plan",
   "publisher": "vendor",
   "quote": "Review your changes and click Continue to survey.",
   "supports": "the review step"
  },
  {
   "id": "s7",
   "url": "https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan",
   "title": "Cancel your Typeform plan",
   "publisher": "vendor",
   "quote": "Complete the cancellation survey and make sure you click Submit at the end.",
   "supports": "the cancellation survey"
  },
  {
   "id": "s8",
   "url": "https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan",
   "title": "Cancel your Typeform plan",
   "publisher": "vendor",
   "quote": "Click the checkbox on the left to confirm your cancellation and then click Cancel my plan",
   "supports": "the final confirm"
  },
  {
   "id": "s9",
   "url": "https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan",
   "title": "Cancel your Typeform plan",
   "publisher": "vendor",
   "quote": "When you cancel your plan, we'll send you an email confirming the cancellation.",
   "supports": "the confirmation email"
  },
  {
   "id": "s10",
   "url": "https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan",
   "title": "Cancel your Typeform plan",
   "publisher": "vendor",
   "quote": "please check the Plan & billing section of your account to make sure that the cancellation was successful.",
   "supports": "checking the cancellation in Plan & billing"
  },
  {
   "id": "s11",
   "url": "https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan",
   "title": "Cancel your Typeform plan",
   "publisher": "vendor",
   "quote": "The cancellation will not go into effect until the end of the paid period.",
   "supports": "when the cancellation takes effect"
  },
  {
   "id": "s12",
   "url": "https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan",
   "title": "Cancel your Typeform plan",
   "publisher": "vendor",
   "quote": "Go back to the Plan & billing page, and you'll be able to cancel the downgrade before it goes into effect by clicking",
   "supports": "undoing a scheduled cancellation"
  },
  {
   "id": "s13",
   "url": "https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan",
   "title": "Cancel your Typeform plan",
   "publisher": "vendor",
   "quote": "Stop! I changed my mind",
   "supports": "the undo button"
  },
  {
   "id": "s14",
   "url": "https://help.typeform.com/hc/en-us/articles/360029576571-Billing-Payments-FAQ",
   "title": "Billing & Payments FAQ",
   "publisher": "vendor",
   "quote": "All our plans are recurring",
   "supports": "plans renew"
  },
  {
   "id": "s15",
   "url": "https://help.typeform.com/hc/en-us/articles/360029576571-Billing-Payments-FAQ",
   "title": "Billing & Payments FAQ",
   "publisher": "vendor",
   "quote": "cancel your plan before your prepaid period ends (term end)",
   "supports": "cancel before the term ends"
  },
  {
   "id": "s16",
   "url": "https://www.typeform.com/legal/service-terms-and-conditions",
   "title": "Service Terms and Conditions",
   "publisher": "vendor",
   "quote": "unless, prior to the end of the then current Subscription Period, you cancel the automatic renewal of your Paid Subscription through",
   "supports": "automatic renewal unless cancelled in My Account"
  },
  {
   "id": "s17",
   "url": "https://www.typeform.com/legal/payment-terms-and-conditions",
   "title": "Payment Terms and Conditions",
   "publisher": "vendor",
   "quote": "Subject to applicable law, Fees are nonrefundable.",
   "supports": "no refunds"
  },
  {
   "id": "s18",
   "url": "https://www.typeform.com/legal/payment-terms-and-conditions",
   "title": "Payment Terms and Conditions",
   "publisher": "vendor",
   "quote": "that are cancelled before reaching the end of the then current Subscription Period.",
   "supports": "no refund or credit for mid-period cancellations"
  },
  {
   "id": "s19",
   "url": "https://help.typeform.com/hc/en-us/articles/7166193078036-Downgrade-your-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Enterprise or Growth Custom",
   "supports": "the plans handled by a CSM"
  },
  {
   "id": "s20",
   "url": "https://help.typeform.com/hc/en-us/articles/7166193078036-Downgrade-your-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Please reach out to your CSM directly.",
   "supports": "contact the CSM"
  },
  {
   "id": "s21",
   "url": "https://help.typeform.com/hc/en-us/articles/360029576571-Billing-Payments-FAQ",
   "title": "Billing & Payments FAQ",
   "publisher": "vendor",
   "quote": "Manual invoices are available for users on Enterprise plans.",
   "supports": "Enterprise invoicing"
  },
  {
   "id": "s22",
   "url": "https://help.typeform.com/hc/en-us/articles/360038887692-What-happens-if-I-cancel-my-paid-account",
   "title": "What happens if I cancel my paid account?",
   "publisher": "vendor",
   "quote": "Typeform does not issue refunds for contracts canceled before the contracted period ends",
   "supports": "no refunds for early contract cancellation"
  },
  {
   "id": "s23",
   "url": "https://help.typeform.com/hc/en-us/articles/7166193078036-Downgrade-your-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Click Change plan.",
   "supports": "changing the plan"
  },
  {
   "id": "s24",
   "url": "https://help.typeform.com/hc/en-us/articles/7166193078036-Downgrade-your-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "The downgrade will not go into effect until the end of the paid period.",
   "supports": "when a downgrade applies"
  },
  {
   "id": "s25",
   "url": "https://help.typeform.com/hc/en-us/articles/7166193078036-Downgrade-your-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Downgrading will restrict access to features not included in your plan, and your forms may go into Trial mode.",
   "supports": "what a downgrade restricts"
  },
  {
   "id": "s26",
   "url": "https://help.typeform.com/hc/en-us/articles/360029576571-Billing-Payments-FAQ",
   "title": "Billing & Payments FAQ",
   "publisher": "vendor",
   "quote": "a monthly Plus plan without response add-ons is $59 per month, while a yearly plan is $590, which works out to just under $50 per month!",
   "supports": "the yearly saving"
  },
  {
   "id": "s27",
   "url": "https://help.typeform.com/hc/en-us/articles/18480888260756-Updates-to-your-Free-plan",
   "title": "Updates to your Free plan",
   "publisher": "vendor",
   "quote": "You can now instantly access and download all of your previously collected responses.",
   "supports": "Free plan access to responses"
  },
  {
   "id": "s28",
   "url": "https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan",
   "title": "Cancel your Typeform plan",
   "publisher": "vendor",
   "quote": "Your forms and any responses you've already collected will remain accessible and won't be deleted.",
   "supports": "responses are kept"
  },
  {
   "id": "s29",
   "url": "https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan",
   "title": "Cancel your Typeform plan",
   "publisher": "vendor",
   "quote": "any forms that use paid features may switch to trial mode.",
   "supports": "forms with paid features go to trial mode"
  },
  {
   "id": "s30",
   "url": "https://help.typeform.com/hc/en-us/articles/360029253572-Export-your-responses",
   "title": "Export your responses",
   "publisher": "vendor",
   "quote": "then Responses",
   "supports": "the Responses view"
  },
  {
   "id": "s31",
   "url": "https://help.typeform.com/hc/en-us/articles/360029253572-Export-your-responses",
   "title": "Export your responses",
   "publisher": "vendor",
   "quote": "Click the Export icon",
   "supports": "the export button"
  },
  {
   "id": "s32",
   "url": "https://help.typeform.com/hc/en-us/articles/360029253572-Export-your-responses",
   "title": "Export your responses",
   "publisher": "vendor",
   "quote": "CSV or XLSX",
   "supports": "the export formats"
  },
  {
   "id": "s33",
   "url": "https://help.typeform.com/hc/en-us/articles/360029253572-Export-your-responses",
   "title": "Export your responses",
   "publisher": "vendor",
   "quote": "File uploads only (.zip)",
   "supports": "exporting uploaded files"
  },
  {
   "id": "s34",
   "url": "https://help.typeform.com/hc/en-us/articles/360029253572-Export-your-responses",
   "title": "Export your responses",
   "publisher": "vendor",
   "quote": "you can create PDFs by setting the print destination to Save as PDF",
   "supports": "PDF via printing"
  },
  {
   "id": "s35",
   "url": "https://help.typeform.com/hc/en-us/articles/360029253572-Export-your-responses",
   "title": "Export your responses",
   "publisher": "vendor",
   "quote": "If you have selected specific responses, only those will be downloaded.",
   "supports": "only selected responses are exported"
  },
  {
   "id": "s36",
   "url": "https://help.typeform.com/hc/en-us/articles/360038887692-What-happens-if-I-cancel-my-paid-account",
   "title": "What happens if I cancel my paid account?",
   "publisher": "vendor",
   "quote": "Your downgrade or cancellation will be effective at the end of the prepaid period",
   "supports": "when access ends"
  },
  {
   "id": "s37",
   "url": "https://help.typeform.com/hc/en-us/articles/360038887692-What-happens-if-I-cancel-my-paid-account",
   "title": "What happens if I cancel my paid account?",
   "publisher": "vendor",
   "quote": "forms containing paid features will be set to trial mode once the downgrade goes into effect. You won't be able to publish the form or collect further answers",
   "supports": "what trial mode means"
  },
  {
   "id": "s38",
   "url": "https://help.typeform.com/hc/en-us/articles/360038887692-What-happens-if-I-cancel-my-paid-account",
   "title": "What happens if I cancel my paid account?",
   "publisher": "vendor",
   "quote": "any additional team seats will be removed after your plan downgrade goes into effect.",
   "supports": "extra seats are removed"
  },
  {
   "id": "s39",
   "url": "https://help.typeform.com/hc/en-us/articles/360038887692-What-happens-if-I-cancel-my-paid-account",
   "title": "What happens if I cancel my paid account?",
   "publisher": "vendor",
   "quote": "The users who occupied those seats won't have access to your organization anymore",
   "supports": "seat users lose access"
  },
  {
   "id": "s40",
   "url": "https://help.typeform.com/hc/en-us/articles/360038887692-What-happens-if-I-cancel-my-paid-account",
   "title": "What happens if I cancel my paid account?",
   "publisher": "vendor",
   "quote": "your forms and previously collected responses will not be deleted after the plan expires",
   "supports": "data kept after the plan expires"
  },
  {
   "id": "s41",
   "url": "https://www.typeform.com/legal/service-terms-and-conditions",
   "title": "Service Terms and Conditions",
   "publisher": "vendor",
   "quote": "Notwithstanding deletion of the Account, the Company may retain your data as reasonably necessary for compliance with applicable law",
   "supports": "data kept after account deletion"
  },
  {
   "id": "s42",
   "url": "https://www.typeform.com/legal/service-terms-and-conditions",
   "title": "Service Terms and Conditions",
   "publisher": "vendor",
   "quote": "Please note that this may result in data loss.",
   "supports": "account termination can lose data"
  },
  {
   "id": "s43",
   "url": "https://www.typeform.com/legal/service-terms-and-conditions",
   "title": "Service Terms and Conditions",
   "publisher": "vendor",
   "quote": "your Account will be downgraded to a Basic Subscription",
   "supports": "a non-renewed plan is downgraded"
  },
  {
   "id": "s44",
   "url": "https://www.typeform.com/legal/payment-terms-and-conditions",
   "title": "Payment Terms and Conditions",
   "publisher": "vendor",
   "quote": "The Paid Subscription to which you have been upgraded to will be auto-renewing on a rolling basis, as further explained in the STC.",
   "supports": "auto-renewal"
  },
  {
   "id": "s45",
   "url": "https://help.typeform.com/hc/en-us/articles/360029294332-My-Plan-Billing",
   "title": "My Plan & Billing",
   "publisher": "vendor",
   "quote": "click on your organization menu in the upper left corner of your Workspace, then click Plan & billing in the Organization section of the menu.",
   "supports": "where Plan & billing is"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Enterprise and Growth Custom contract terms (renewal notice, how notice is sent) are not in the pages read",
   "The Free plan's response and form limits are not stated in the pages read",
   "How to delete a Typeform account (steps) was not researched beyond the Terms' account termination option",
   "The help pages read don't mention subscriptions bought through Apple or Google"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "ok",
   "notes": [
    "No changes: cancel, downgrade, CSM route, renewal and refund terms, export and after-cancel facts match the help pages and legal terms"
   ]
  }
 },
 "delete_account": {
  "url": "https://help.typeform.com/hc/en-us/articles/360029631211-The-right-to-be-forgotten",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "typeform",
  "name": "Typeform",
  "recipes": [
   {
    "id": "form-intake",
    "title": "Branded intake and approval flow",
    "best_year_one_net": 418
   }
  ]
 },
 "page": "https://stackcut.io/cancel/typeform",
 "json": "https://stackcut.io/exits/typeform.json",
 "evidence": {
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   "stale_after_days": 30,
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  },
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    "channel": "direct_web",
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     "status": "current",
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    }
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   {
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    "checked_on": "2026-09-29",
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     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}