{
 "id": "tunnelbear",
 "name": "TunnelBear",
 "category": "security_privacy",
 "website": "https://www.tunnelbear.com",
 "domains": [
  "tunnelbear.com"
 ],
 "summary": "Cancel on tunnelbear.com: Overview tab, Cancel, pick a reason, Cancel Subscription; unlimited data lasts until the period ends. iOS and Google Play subscriptions are cancelled with Apple or Google. Gotcha: 2- and 3-year plans don't renew, and refunds outside the 30-day first-year annual guarantee are case by case.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Billed by TunnelBear",
   "applies_to": "Monthly and yearly Unlimited subscriptions bought on the TunnelBear website with a credit card",
   "who": "The account holder, logged in on tunnelbear.com",
   "method": "self_serve",
   "start_url": "https://www.tunnelbear.com/account#/overview",
   "steps": [
    {
     "do": "Log in to your TunnelBear account and select the Overview tab",
     "expect": "the option to change or cancel your subscription"
    },
    {
     "do": "Click Cancel",
     "expect": "a request for your reason for Downgrading"
    },
    {
     "do": "Select a reason for downgrading and click Cancel Subscription, then wait about 10 seconds while the downgrade completes",
     "expect": null
    }
   ],
   "confirm_by": "A confirmation email once the cancellation has been processed",
   "effective": "You keep unlimited data until the end of the subscription period; the plan doesn't renew",
   "notice": "Annual plans get a reminder email 30 days before the billing date",
   "refund": "The Terms give a 30-day Money-Back Guarantee only for the first year of annual subscriptions bought directly on tunnelbear.com: contact TunnelBear Support within 30 days of the original purchase. Otherwise refunds are case by case, on request to Support. Cancelling doesn't trigger a refund",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s31"
   ]
  },
  {
   "channel": "direct_web",
   "label": "TunnelBear for Teams",
   "applies_to": "TunnelBear for Teams subscriptions",
   "who": "A Team administrator (only administrators can cancel)",
   "method": "self_serve",
   "start_url": "https://www.tunnelbear.com/team#/overview/",
   "steps": [
    {
     "do": "Open your Teams account page and click the gear icon beside your Team name in the Overview section",
     "expect": null
    },
    {
     "do": "Deactivate your team from there",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "A deactivated Teams subscription no longer renews; the Team can still use any data remaining on the account",
   "notice": null,
   "refund": "Teams subscriptions aren't covered by the 30-day Money-Back Guarantee",
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s16",
    "s10"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Subscriptions bought in the TunnelBear iOS app through Apple",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name, then tap Subscriptions",
     "expect": "TunnelBear"
    },
    {
     "do": "Tap the TunnelBear subscription, then tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "In Subscriptions, an expiration message in red text, or no Cancel button",
   "effective": null,
   "notice": "On a free trial, cancel at least 24 hours before the trial ends",
   "refund": "Not covered by TunnelBear's 30-day guarantee; Apple's refund policies apply, so ask Apple",
   "fees": null,
   "source_ids": [
    "s17",
    "s18",
    "s19",
    "s20",
    "s21",
    "s10",
    "s32"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Subscriptions bought in the TunnelBear Android app through Google Play",
   "who": "The Google Account that pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Open your subscriptions in Google Play and select the TunnelBear subscription",
     "expect": "Cancel subscription"
    },
    {
     "do": "Tap Cancel subscription and follow the instructions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Google lets you use the subscription for the time already paid",
   "notice": null,
   "refund": "Not covered by TunnelBear's 30-day guarantee",
   "fees": null,
   "source_ids": [
    "s22",
    "s23",
    "s10",
    "s32"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "TunnelBear's Free plan includes 2GB of secure browsing, with no payment",
   "evidence": "documented",
   "source_ids": [
    "s24"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the subscription period",
  "data_kept": "Not stated for cancelled accounts. After you delete the account, removing all traces from TunnelBear's servers can take up to 30 days",
  "you_lose": [
   "Unlimited data once the subscription period ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The cancel flow asks you to select a reason for downgrading before Cancel Subscription",
  "tips": [
   "Two-year and three-year plans don't renew automatically, so there is nothing to cancel",
   "Cancelling doesn't trigger a refund; ask TunnelBear Support, and expect a case-by-case review outside the 30-day guarantee",
   "Only a Team administrator can cancel TunnelBear for Teams",
   "You can't delete a premium account while it has unlimited time left: cancel, wait for it to run out, then delete it, or ask Support to delete it right away",
   "iOS and Android subscribers change their plan through TunnelBear Support",
   "Bought through another reseller? That reseller's refund policy applies, so contact it"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Monthly and yearly TunnelBear subscriptions are set to automatically renew unless you cancel them in advance.",
   "supports": "which plans auto-renew"
  },
  {
   "id": "s2",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "If you paid with your credit card, log into your account and select the \"Overview\" tab.",
   "supports": "where the web cancel flow starts"
  },
  {
   "id": "s3",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Click \"cancel\" and run through the steps. You should receive a confirmation email when the cancellation has been processed.",
   "supports": "the cancel step and the confirmation email"
  },
  {
   "id": "s4",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Select reason for \"Downgrading\" and click \"Cancel Subscription\"",
   "supports": "the reason prompt and the final button"
  },
  {
   "id": "s5",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "After cancelling your subscription, you'll still have access to your unlimited data until the end of your subscription period.",
   "supports": "when a cancellation takes effect"
  },
  {
   "id": "s6",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "If you purchased a two-year or three-year plan, you do not have to cancel a subscription. These are non-recurring plans and will not automatically renew.",
   "supports": "2- and 3-year plans don't renew"
  },
  {
   "id": "s7",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Cancelling your subscription will not automatically trigger a refund.",
   "supports": "cancelling doesn't refund"
  },
  {
   "id": "s8",
   "url": "https://www.tunnelbear.com/terms-of-service",
   "title": "TunnelBear Terms of Service",
   "publisher": "vendor",
   "quote": "If you are on annual plan, we'll send you a reminder 30 days before your billing date.",
   "supports": "the renewal reminder for annual plans"
  },
  {
   "id": "s9",
   "url": "https://www.tunnelbear.com/terms-of-service",
   "title": "TunnelBear Terms of Service",
   "publisher": "vendor",
   "quote": "This guarantee only applies to the first year of annual subscriptions purchased directly from",
   "supports": "the 30-day guarantee covers only the first year of annual web plans"
  },
  {
   "id": "s10",
   "url": "https://www.tunnelbear.com/terms-of-service",
   "title": "TunnelBear Terms of Service",
   "publisher": "vendor",
   "quote": "Monthly subscriptions, TunnelBear for Teams, and purchases made through iOS or Google Play are not eligible for refunds under this guarantee.",
   "supports": "what the guarantee excludes"
  },
  {
   "id": "s11",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360032170811-How-do-I-get-a-refund",
   "title": "How do I get a refund?",
   "publisher": "vendor",
   "quote": "TunnelBear may offer refunds on a case-by-case basis.",
   "supports": "other refunds are case by case"
  },
  {
   "id": "s12",
   "url": "https://www.tunnelbear.com/terms-of-service",
   "title": "TunnelBear Terms of Service",
   "publisher": "vendor",
   "quote": "your TunnelBear subscription will automatically renew at the end of each billing period unless you cancel it.",
   "supports": "auto-renewal in the Terms"
  },
  {
   "id": "s13",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Please note that only administrators can cancel a TunnelBear for Teams account.",
   "supports": "who can cancel Teams"
  },
  {
   "id": "s14",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360007083951-How-do-I-cancel-my-team-subscription",
   "title": "How do I cancel my team subscription?",
   "publisher": "vendor",
   "quote": "click the gear icon beside your Team name in the Overview section. You can deactivate your team from here.",
   "supports": "the Teams cancel steps"
  },
  {
   "id": "s15",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360007083951-How-do-I-cancel-my-team-subscription",
   "title": "How do I cancel my team subscription?",
   "publisher": "vendor",
   "quote": "When your subscription is deactivated, it will no longer renew automatically.",
   "supports": "deactivating stops renewal"
  },
  {
   "id": "s16",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360007083951-How-do-I-cancel-my-team-subscription",
   "title": "How do I cancel my team subscription?",
   "publisher": "vendor",
   "quote": "That said, your Team will still be able to use any data remaining on the account.",
   "supports": "what a Team keeps after deactivating"
  },
  {
   "id": "s17",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "If you have an iOS subscription, see this article for instructions on how to cancel.",
   "supports": "iOS subscriptions are cancelled through Apple (the link goes to Apple's help)"
  },
  {
   "id": "s18",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s19",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s20",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "the free-trial notice"
  },
  {
   "id": "s21",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360032170811-How-do-I-get-a-refund",
   "title": "How do I get a refund?",
   "publisher": "vendor",
   "quote": "if you purchased your subscription via iTunes/Apple App Store or other third-party resellers, your purchase is subject to the reseller's refund policies.",
   "supports": "Apple and other resellers handle their own refunds"
  },
  {
   "id": "s22",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "If you have a Google Play subscription, check out this article instead.",
   "supports": "Google Play subscriptions are cancelled through Google (the link goes to Google's help)"
  },
  {
   "id": "s23",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s24",
   "url": "https://www.tunnelbear.com/pricing",
   "title": "TunnelBear pricing",
   "publisher": "vendor",
   "quote": "2GB of secure browsing",
   "supports": "what the Free plan includes"
  },
  {
   "id": "s25",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360061418291-Why-can-t-I-delete-my-premium-account",
   "title": "Why can't I delete my premium account?",
   "publisher": "vendor",
   "quote": "You won't be able to delete your account if you still have unlimited tunnelling time left on your subscription.",
   "supports": "a premium account can't be deleted with time left"
  },
  {
   "id": "s26",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360061418291-Why-can-t-I-delete-my-premium-account",
   "title": "Why can't I delete my premium account?",
   "publisher": "vendor",
   "quote": "If you'd prefer your account deleted immediately, please contact our friendly Support Bears and they can get that handled for you.",
   "supports": "Support can delete the account right away"
  },
  {
   "id": "s27",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360061418291-Why-can-t-I-delete-my-premium-account",
   "title": "Why can't I delete my premium account?",
   "publisher": "vendor",
   "quote": "While an account deletion will occur immediately, it may take up to 30 days to remove all traces of the account from our servers.",
   "supports": "how long data lingers after deletion"
  },
  {
   "id": "s28",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360006798452--How-do-I-change-my-subscription-type",
   "title": "How do I change my subscription type?",
   "publisher": "vendor",
   "quote": "If you paid via Android or iOS and would like to change your subscription type, contact our friendly Support Bears for assistance.",
   "supports": "app-store subscribers change plans through Support"
  },
  {
   "id": "s29",
   "url": "https://help.tunnelbear.com/hc/en-us/articles/360006798712-Can-I-convert-my-individual-account-to-a-Teams-account",
   "title": "Can I convert my individual account to a Teams account?",
   "publisher": "vendor",
   "quote": "Paid via PayPal, iTunes, or Google Play: we can't refund you automatically.",
   "supports": "PayPal is also a payment method"
  },
  {
   "id": "s30",
   "url": "https://www.tunnelbear.com/terms-of-service",
   "title": "TunnelBear Terms of Service",
   "publisher": "vendor",
   "quote": "TunnelBear may consider in its discretion and on a case-by-case basis certain refund requests for subscriptions.",
   "supports": "discretionary refunds in the Terms"
  },
  {
   "id": "s31",
   "url": "https://www.tunnelbear.com/terms-of-service",
   "title": "TunnelBear Terms of Service",
   "publisher": "vendor",
   "quote": "To obtain a refund, contact TunnelBear Support within 30 days of your original purchase date.",
   "supports": "how to claim the 30-day guarantee"
  },
  {
   "id": "s32",
   "url": "https://www.tunnelbear.com/terms-of-service",
   "title": "TunnelBear Terms of Service",
   "publisher": "vendor",
   "quote": "If you are subscribed through iOS or Android you'll need to cancel through Apple or Google.",
   "supports": "app-store subscriptions are cancelled through Apple or Google"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "TunnelBear's help covers cancelling website plans paid by credit card; steps for website plans paid with PayPal aren't documented",
   "How to cancel a subscription bought from a third-party reseller isn't documented; TunnelBear only says the reseller's refund policy applies",
   "When access ends after cancelling an iOS subscription isn't stated on TunnelBear's or Apple's cancel pages",
   "How long TunnelBear keeps data for a cancelled account that isn't deleted isn't stated; no data export is documented",
   "TunnelBear's pricing page doesn't list separate monthly, yearly and multi-year Unlimited prices, so no cheaper paid plan is compared"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked all four routes against TunnelBear's cancel, Teams-cancel and refund articles, its Terms, and Apple's and Google Play's cancel pages: steps, timing, the confirmation email and refund rules are confirmed",
    "Refund: added how to claim the 30-day guarantee, by contacting Support within 30 days of the original purchase (s31)",
    "The app-store routes now also cite the Terms: iOS and Android subscriptions are cancelled through Apple or Google (s32)"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.tunnelbear.com/account/remove",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/tunnelbear",
 "json": "https://stackcut.io/exits/tunnelbear.json",
 "evidence": {
  "packet_revision": "abd0212485e45210622afd8e82253dd3e62d64deb7647500444c907945178bc7",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "tunnelbear--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "tunnelbear--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "tunnelbear--apple-app-store--r3",
    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "tunnelbear--google-play--r4",
    "channel": "google_play",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}