{
 "id": "transistor",
 "name": "Transistor",
 "category": "design_creative",
 "website": "https://transistor.fm",
 "domains": [
  "transistor.fm"
 ],
 "summary": "The account Owner cancels at the bottom of the Account page: I'd like to cancel my subscription, then I understand. Cancel my subscription. Shows stay live until the billing end date, then feeds are disabled and content is queued for deletion, so set a 301 redirect and download audio first.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "In the dashboard",
   "applies_to": "Transistor subscriptions (Starter, Professional, Business, Enterprise), paid monthly or yearly",
   "who": "The account Owner (each paying account has one; Admin, Member and Analytics team members can't manage billing)",
   "method": "self_serve",
   "start_url": "https://dashboard.transistor.fm/account",
   "steps": [
    {
     "do": "Sign in as the account Owner and open the Account page at dashboard.transistor.fm/account",
     "expect": "I'd like to cancel my subscription, at the bottom of the page"
    },
    {
     "do": "Scroll to the bottom and click I'd like to cancel my subscription",
     "expect": "the confirmation screen, showing the date your account will stay active until"
    },
    {
     "do": "Note that date, confirm you understand your content will be removed, then click I understand. Cancel my subscription",
     "expect": null
    }
   ],
   "confirm_by": "Transistor says the subscription is cancelled and no further charges will occur; the confirmation screen shows the date the account stays active until",
   "effective": "The account stays active until the end of the current billing period (monthly or annual), as shown on the confirmation screen; then it is closed and content is deleted",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8"
   ]
  },
  {
   "channel": "direct_web",
   "label": "By email (Terms of Service)",
   "applies_to": "Any Transistor account, including custom Enterprise plans arranged with Transistor",
   "who": "The account Owner",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email Transistor at mail@transistor.fm (the Owner contact in its Terms) and ask to terminate the account; for help, reach Transistor on Live Chat or at support@transistor.fm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s9",
    "s10",
    "s11",
    "s12",
    "s32"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Professional, Business and Enterprise plans can downgrade at any time: ask support on Live Chat or at support@transistor.fm, who recommend the best-value plan. Starter is the smallest plan",
   "evidence": "documented",
   "source_ids": [
    "s13",
    "s14"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Paying yearly gives 12 months for the price of 10",
   "evidence": "documented",
   "source_ids": [
    "s15"
   ]
  }
 ],
 "export": [
  {
   "data": "Episode audio files",
   "how": "Download each episode's mp3 file before the billing end date",
   "format": "MP3",
   "limits": "Content is queued for deletion once the billing end date passes",
   "source_ids": [
    "s16",
    "s17"
   ]
  },
  {
   "data": "Podcast download statistics",
   "how": "Export your podcast stats from the Analytics tab",
   "format": null,
   "limits": "Do it before the billing end date",
   "source_ids": [
    "s18",
    "s16"
   ]
  },
  {
   "data": "Private podcast subscribers' email addresses",
   "how": "Export the list of your private podcast subscribers before cancelling",
   "format": null,
   "limits": null,
   "source_ids": [
    "s19"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period, as shown on the confirmation screen",
  "data_kept": "At the billing end date, feeds are disabled and content is queued for deletion. There is a short window in which Transistor may be able to reactivate shows, but restoration isn't guaranteed and no exact period is given",
  "you_lose": [
   "Your RSS feeds and playback in podcast apps: Spotify and Apple only link to Transistor's feed and audio files",
   "Your podcasts and their data, deleted after the billing end date",
   "Podcast directory listings, which become inactive over time (Transistor doesn't remove them for you)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only the account Owner controls billing and the subscription; team members with Admin, Member or Analytics roles can't cancel",
   "Moving to another host? Before cancelling, paste the new feed URL in the show's Settings tab, RSS Feed section, Permanent Redirect (301) field, and save: the redirect stays active forever, even after cancelling",
   "There is no free plan: a show stays playable only while a paid subscription is active, even if you stop publishing",
   "You can reactivate your podcasts up to the billing end date; after that, restoring them isn't guaranteed",
   "A free trial converts to the paid plan unless you cancel before the trial ends",
   "To remove directory listings (Apple Podcasts, Spotify) right away, contact each directory yourself"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Scroll to the bottom of the page and click the I'd like to cancel my subscription button.",
   "supports": "where the cancel button is"
  },
  {
   "id": "s2",
   "url": "https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Simply go to the account page https://dashboard.transistor.fm/account",
   "supports": "the start URL"
  },
  {
   "id": "s3",
   "url": "https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Make a note of the date that your account will stay active until. After that date, your account will be closed and your content will be deleted.",
   "supports": "the confirmation screen and what happens at the end date"
  },
  {
   "id": "s4",
   "url": "https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Once you are certain you wish to cancel, click on the I understand. Cancel my subscription button.",
   "supports": "the final confirm step"
  },
  {
   "id": "s5",
   "url": "https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Your subscription is now cancelled and no further charges will occur. Your account will remain active until the end of the current billing period, as shown on the Confirmation Screen.",
   "supports": "confirmation, and when access ends"
  },
  {
   "id": "s6",
   "url": "https://support.transistor.fm/en/article/how-do-i-change-my-subscription-plan-lfsziz/",
   "title": "How do I change my subscription plan?",
   "publisher": "vendor",
   "quote": "The account owner can simply go to their Account Page, scroll to the bottom and click the I'd like to cancel my subscription button.",
   "supports": "the account owner cancels"
  },
  {
   "id": "s7",
   "url": "https://support.transistor.fm/en/article/how-do-i-change-my-subscription-plan-lfsziz/",
   "title": "How do I change my subscription plan?",
   "publisher": "vendor",
   "quote": "It will then ask you to confirm that you are aware that your content will be removed from Transistor upon cancellation.",
   "supports": "the confirmation prompt"
  },
  {
   "id": "s8",
   "url": "https://support.transistor.fm/en/article/how-do-i-add-team-members-to-my-podcast-130y6kr/",
   "title": "How do I add team members to my podcast?",
   "publisher": "vendor",
   "quote": "Each paying account has one Owner. They control the billing and subscription settings, credit card information",
   "supports": "only the Owner manages billing"
  },
  {
   "id": "s9",
   "url": "https://transistor.fm/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Users can terminate their account and stop using the Service at any time by doing the following:",
   "supports": "termination at any time"
  },
  {
   "id": "s10",
   "url": "https://transistor.fm/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "By directly contacting the Owner at the contact details provided in this document.",
   "supports": "terminating by contacting Transistor"
  },
  {
   "id": "s11",
   "url": "https://transistor.fm/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Owner contact email: mail@transistor.fm",
   "supports": "the contact address in the Terms"
  },
  {
   "id": "s12",
   "url": "https://support.transistor.fm/en/article/does-transistor-offer-enterprise-plans-1nqp02y/",
   "title": "Does Transistor offer Enterprise plans?",
   "publisher": "vendor",
   "quote": "We also offer Enterprise plans for increased amounts of private podcast subscribers and monthly downloads.",
   "supports": "custom Enterprise plans exist"
  },
  {
   "id": "s13",
   "url": "https://support.transistor.fm/en/article/how-do-i-change-my-subscription-plan-lfsziz/",
   "title": "How do I change my subscription plan?",
   "publisher": "vendor",
   "quote": "If you are on our Pro, Business or Enterprise plans you can downgrade at any time.",
   "supports": "downgrading"
  },
  {
   "id": "s14",
   "url": "https://support.transistor.fm/en/article/how-do-i-change-my-subscription-plan-lfsziz/",
   "title": "How do I change my subscription plan?",
   "publisher": "vendor",
   "quote": "You can reach out to support on Live Chat or support@transistor.fm - we can recommend the best value plan and help you to downgrade.",
   "supports": "how to downgrade"
  },
  {
   "id": "s15",
   "url": "https://transistor.fm/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "12 months for the price of 10 when you pay yearly",
   "supports": "annual billing discount"
  },
  {
   "id": "s16",
   "url": "https://support.transistor.fm/en/article/what-happens-to-my-content-if-i-stop-paying-my-subscription-1jmoetc/",
   "title": "What happens to my content if I stop paying my subscription?",
   "publisher": "vendor",
   "quote": "Download any episode mp3 files",
   "supports": "downloading audio before the billing end date"
  },
  {
   "id": "s17",
   "url": "https://support.transistor.fm/en/article/what-happens-to-my-content-if-i-stop-paying-my-subscription-1jmoetc/",
   "title": "What happens to my content if I stop paying my subscription?",
   "publisher": "vendor",
   "quote": "When the billing end date has been reached, your feeds are disabled and your content is queued for deletion.",
   "supports": "what happens after the billing end date"
  },
  {
   "id": "s18",
   "url": "https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Take an export of your podcast stats for your own records, from the Analytics tab.",
   "supports": "exporting analytics"
  },
  {
   "id": "s19",
   "url": "https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Private Podcasts - You may want to export a list of your subscribers' email addresses.",
   "supports": "exporting private podcast subscribers"
  },
  {
   "id": "s20",
   "url": "https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "When you redirect your Transistor RSS feed to a new provider, it will stay active forever, even after your account has been cancelled.",
   "supports": "the 301 redirect survives cancelling"
  },
  {
   "id": "s21",
   "url": "https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Once you have cancelled, you can still reactivate your podcasts up to your billing end date.",
   "supports": "reactivating before the end date"
  },
  {
   "id": "s22",
   "url": "https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "After that date, you can still return to Transistor and there is a short window in which we may be able reactivate your shows.",
   "supports": "the short restore window"
  },
  {
   "id": "s23",
   "url": "https://support.transistor.fm/en/article/what-happens-to-my-content-if-i-stop-paying-my-subscription-1jmoetc/",
   "title": "What happens to my content if I stop paying my subscription?",
   "publisher": "vendor",
   "quote": "However, we can't retain content indefinitely for unpaid accounts, so we cannot guarantee show restoration will always be possible.",
   "supports": "restoration isn't guaranteed"
  },
  {
   "id": "s24",
   "url": "https://support.transistor.fm/en/article/what-happens-to-my-content-if-i-stop-paying-my-subscription-1jmoetc/",
   "title": "What happens to my content if I stop paying my subscription?",
   "publisher": "vendor",
   "quote": "If your Transistor account is closed your show will no longer be playable on podcast apps.",
   "supports": "shows stop playing after closing"
  },
  {
   "id": "s25",
   "url": "https://support.transistor.fm/en/article/what-happens-to-my-content-if-i-stop-paying-my-subscription-1jmoetc/",
   "title": "What happens to my content if I stop paying my subscription?",
   "publisher": "vendor",
   "quote": "Your podcast directory listings will become inactive over time if your RSS feed remains inactive.",
   "supports": "directory listings go inactive"
  },
  {
   "id": "s26",
   "url": "https://support.transistor.fm/en/article/what-happens-to-my-content-if-i-stop-paying-my-subscription-1jmoetc/",
   "title": "What happens to my content if I stop paying my subscription?",
   "publisher": "vendor",
   "quote": "If you wish for podcast directories to remove your listings immediately, you will need to reach out to specific platforms directly.",
   "supports": "removing directory listings"
  },
  {
   "id": "s27",
   "url": "https://support.transistor.fm/en/article/how-do-i-change-my-subscription-plan-lfsziz/",
   "title": "How do I change my subscription plan?",
   "publisher": "vendor",
   "quote": "Our Starter plan is our smallest available plan. We don't have a free plan at this time.",
   "supports": "no free plan; Starter is the smallest"
  },
  {
   "id": "s28",
   "url": "https://support.transistor.fm/en/article/what-happens-to-my-content-if-i-stop-paying-my-subscription-1jmoetc/",
   "title": "What happens to my content if I stop paying my subscription?",
   "publisher": "vendor",
   "quote": "So you'll need to maintain a subscription if you want to keep your show active across all platforms.",
   "supports": "a subscription is needed to keep a show live"
  },
  {
   "id": "s29",
   "url": "https://transistor.fm/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "The trial period shall automatically convert into the equivalent paid Product, unless the User cancels the purchase before the trial period expires.",
   "supports": "trials convert to paid"
  },
  {
   "id": "s30",
   "url": "https://support.transistor.fm/en/article/what-happens-to-my-content-if-i-stop-paying-my-subscription-1jmoetc/",
   "title": "What happens to my content if I stop paying my subscription?",
   "publisher": "vendor",
   "quote": "Your content remains hosted with us until the end of your current billing period, either monthly or annually depending upon the plan you are on.",
   "supports": "hosting continues to the billing end date"
  },
  {
   "id": "s31",
   "url": "https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "In the Permanent Redirect (301) field, paste in the new RSS feed of where your podcast is moving to",
   "supports": "where to set the 301 redirect"
  },
  {
   "id": "s32",
   "url": "https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Let us know if there are any issues we can help with! Reach out to us on Live Chat or on email at support@transistor.fm",
   "supports": "support handles cancellation issues by Live Chat or email"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Refunds on cancelling are not documented (the Terms only describe the EU consumer withdrawal right)",
   "The format of the Analytics export and of the private-subscriber export is not stated",
   "How long content is kept once queued for deletion is not stated (only a short restore window, not guaranteed)",
   "The email route's reply and confirmation are not described; the Terms only say you can terminate by contacting the Owner",
   "Transistor's help mentions no app-store or marketplace billing, so there is no Apple, Google or partner route"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Email route: dropped the undocumented 'from the account's email' and cited the cancel article for Live Chat and support@transistor.fm (s32)",
    "Checked cancel steps, Owner-only billing, end-of-period access, deletion after the billing end date, 301 redirect, trial conversion and Terms termination against official pages"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "transistor",
  "name": "Transistor",
  "recipes": [
   {
    "id": "replace-transistor",
    "title": "Podcast hosting",
    "best_year_one_net": -38
   }
  ]
 },
 "page": "https://stackcut.io/cancel/transistor",
 "json": "https://stackcut.io/exits/transistor.json",
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   "stale_after_days": 30,
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  "routes": [
   {
    "route_id": "transistor--direct-web--r1",
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    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}