{
 "id": "totalav",
 "name": "TotalAV",
 "category": "security_privacy",
 "website": "https://www.totalav.com",
 "domains": [
  "totalav.com"
 ],
 "summary": "Log in to the TotalAV Online Portal, open My Subscriptions and click Cancel Subscription, then enter the code emailed to you; protection lasts until the billing period ends. App Store and Google Play purchases are cancelled there. Gotcha: cancelling doesn't refund; a refund needs full termination and ends access immediately.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Subscriptions bought on the TotalAV website and paid by card or PayPal",
   "who": "The account holder (a verification code goes to the account email)",
   "method": "self_serve",
   "start_url": "https://dashboard.totalav.com/billing/subscriptions",
   "steps": [
    {
     "do": "Log in to your TotalAV Online Portal",
     "expect": "My Subscriptions"
    },
    {
     "do": "On your dashboard, click My Subscriptions",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Click Cancel Subscription on your subscription",
     "expect": "a verification code sent to the email address on your account"
    },
    {
     "do": "Enter the verification code from the email to confirm you are the account holder",
     "expect": null
    }
   ],
   "confirm_by": "Check My Subscriptions in the Online Portal, which shows each subscription's status and renewal date",
   "effective": "The subscription stops renewing at the end of the current billing period; services stay fully active until then, with no further charges",
   "notice": "All plans renew automatically at the end of each term, at the regular rate after a promotional first period. Annual plans get a reminder email up to 30 days before renewal",
   "refund": "Full refund within 30 days of the initial purchase or renewal date for annual or biannual plans, or within 14 days for monthly, quarterly and add-on services. Cancelling is not a refund: contact support with your account email, purchase date and invoice number; a refund fully terminates the plan and ends access immediately. Most refunds are processed within 24-48 hours of approval",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s24",
    "s25"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "TotalAV subscriptions bought through the Apple App Store",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://apps.apple.com/account/subscriptions",
   "steps": [
    {
     "do": "In Settings, tap your name, then Subscriptions",
     "expect": null
    },
    {
     "do": "Tap the TotalAV subscription, then tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "The subscription shows an expiration message in red text, or no Cancel button",
   "effective": null,
   "notice": "Cancel a free trial at least 24 hours before it ends",
   "refund": "Refunds for App Store purchases are requested from Apple, under Apple's policies",
   "fees": null,
   "source_ids": [
    "s17",
    "s19",
    "s20",
    "s14",
    "s28"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "TotalAV subscriptions bought through the Google Play Store",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Open the Google Play Store app, tap your profile icon (top right) and select Payments & subscriptions, then Subscriptions",
     "expect": null
    },
    {
     "do": "Choose the TotalAV subscription, tap Cancel Subscription and follow the instructions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid",
   "notice": null,
   "refund": "Refunds for Google Play purchases are requested from Google Play, under its policies",
   "fees": null,
   "source_ids": [
    "s18",
    "s21",
    "s22",
    "s14",
    "s26",
    "s27"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "retention_offer",
   "what": "If you don't want to renew at the regular rate, TotalAV suggests checking its site or contacting its team for new promotions before the renewal date",
   "evidence": "documented",
   "source_ids": [
    "s23"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing period (a refund ends access immediately)",
  "data_kept": null,
  "you_lose": [
   "TotalAV's paid protection features once the subscription ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Website purchases need the code TotalAV emails to the account address before the cancel goes through",
   "Turning off auto-renewal stops future charges but does not end service or trigger a refund; ask support separately",
   "The first-period discount doesn't carry over: renewals are at the regular rate",
   "App Store and Google Play purchases can't be cancelled or refunded by TotalAV"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.totalav.com/en/billing/-/cancel-a-subscription",
   "title": "Cancel a Subscription",
   "publisher": "vendor",
   "quote": "You can disable auto-renewal at any time using our simple cancellation process — no need to contact support.",
   "supports": "self-serve cancelling"
  },
  {
   "id": "s2",
   "url": "https://help.totalav.com/en/billing/-/cancel-a-subscription",
   "title": "Cancel a Subscription",
   "publisher": "vendor",
   "quote": "This will stop your subscription from renewing at the end of your current billing period. Your services will remain fully active until that time",
   "supports": "when it takes effect"
  },
  {
   "id": "s3",
   "url": "https://help.totalav.com/en/billing/-/cancel-a-subscription",
   "title": "Cancel a Subscription",
   "publisher": "vendor",
   "quote": "On your dashboard click the 'My Subscriptions'",
   "supports": "where to go"
  },
  {
   "id": "s4",
   "url": "https://help.totalav.com/en/billing/-/cancel-a-subscription",
   "title": "Cancel a Subscription",
   "publisher": "vendor",
   "quote": "Click 'Cancel Subscription' on your subscription.",
   "supports": "the cancel button"
  },
  {
   "id": "s5",
   "url": "https://help.totalav.com/en/billing/-/cancel-a-subscription",
   "title": "Cancel a Subscription",
   "publisher": "vendor",
   "quote": "we dispatch a verification code to the email address associated with your account.",
   "supports": "the verification step"
  },
  {
   "id": "s6",
   "url": "https://help.totalav.com/en/billing/-/cancel-a-subscription",
   "title": "Cancel a Subscription",
   "publisher": "vendor",
   "quote": "For purchases made directly through our website, you'll be asked to verify your identity using two-factor authentication.",
   "supports": "website purchases need verification"
  },
  {
   "id": "s7",
   "url": "https://help.totalav.com/en/billing/-/view-or-update-subscription-details",
   "title": "View or Update Subscription Details",
   "publisher": "vendor",
   "quote": "Within your Online Portal you'll be able to see the name of the product or service, alongside its renewal date and the status of the subscription.",
   "supports": "how to check the result"
  },
  {
   "id": "s8",
   "url": "https://help.totalav.com/en/billing/-/how-auto-renewal-works",
   "title": "How Auto-Renewal Works",
   "publisher": "vendor",
   "quote": "all subscriptions automatically renew at the end of each billing term, whether monthly, quarterly, biannually, or annually.",
   "supports": "automatic renewal"
  },
  {
   "id": "s9",
   "url": "https://help.totalav.com/en/billing/-/how-auto-renewal-works",
   "title": "How Auto-Renewal Works",
   "publisher": "vendor",
   "quote": "For annual plans, we'll also send you a reminder email up to 30 days before your renewal date.",
   "supports": "the renewal reminder"
  },
  {
   "id": "s10",
   "url": "https://help.totalav.com/en/billing/-/promotional-pricing-explained",
   "title": "Promotional Pricing Explained",
   "publisher": "vendor",
   "quote": "This discount applies only to your first billing period (monthly, quarterly, biannual or annually, depending on your plan).",
   "supports": "the promotional first period"
  },
  {
   "id": "s11",
   "url": "https://help.totalav.com/en/billing/-/promotional-pricing-explained",
   "title": "Promotional Pricing Explained",
   "publisher": "vendor",
   "quote": "At the end of that period, your subscription will automatically renew at the regular rate.",
   "supports": "renewal at the regular rate"
  },
  {
   "id": "s12",
   "url": "https://help.totalav.com/en/billing/-/refunds-and-money-back-guarantee",
   "title": "Refunds & Money-Back Guarantee",
   "publisher": "vendor",
   "quote": "Annual or biannual subscriptions - Eligible for a full refund within 30 days of the initial purchase or renewal date.",
   "supports": "the annual refund window"
  },
  {
   "id": "s13",
   "url": "https://help.totalav.com/en/billing/-/refunds-and-money-back-guarantee",
   "title": "Refunds & Money-Back Guarantee",
   "publisher": "vendor",
   "quote": "Monthly, quarterly, or add-on services - Eligible for a full refund within 14 days of the initial purchase or renewal date, even if billed annually.",
   "supports": "the monthly and add-on refund window"
  },
  {
   "id": "s14",
   "url": "https://help.totalav.com/en/billing/-/refunds-and-money-back-guarantee",
   "title": "Refunds & Money-Back Guarantee",
   "publisher": "vendor",
   "quote": "If you purchased through an app store (Apple App Store, Google Play, etc.), refund requests must be made directly through that store, following their policies.",
   "supports": "app store refunds go through the store"
  },
  {
   "id": "s15",
   "url": "https://help.totalav.com/en/billing/-/refunds-and-money-back-guarantee",
   "title": "Refunds & Money-Back Guarantee",
   "publisher": "vendor",
   "quote": "Cancelling auto-renewal is not the same as a refund. Turning off auto-renewal will stop future charges but will not automatically end your service or trigger a refund.",
   "supports": "cancelling is not a refund"
  },
  {
   "id": "s16",
   "url": "https://help.totalav.com/en/billing/-/refunds-and-money-back-guarantee",
   "title": "Refunds & Money-Back Guarantee",
   "publisher": "vendor",
   "quote": "Refunds require full termination of your plan, and access will end immediately once processed.",
   "supports": "a refund ends access"
  },
  {
   "id": "s17",
   "url": "https://help.totalav.com/en/billing/-/cancel-a-subscription",
   "title": "Cancel a Subscription",
   "publisher": "vendor",
   "quote": "If you purchased a subscription through the Apple App Store®, you will need to manage your subscription through your Apple account.",
   "supports": "the App Store route"
  },
  {
   "id": "s18",
   "url": "https://help.totalav.com/en/billing/-/cancel-a-subscription",
   "title": "Cancel a Subscription",
   "publisher": "vendor",
   "quote": "If you purchased a subscription through the Google Play Store, you will need to manage your subscription through your Google account.",
   "supports": "the Google Play route"
  },
  {
   "id": "s19",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the App Store steps"
  },
  {
   "id": "s20",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s21",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "Google Play on the web"
  },
  {
   "id": "s22",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s23",
   "url": "https://help.totalav.com/en/billing/-/promotional-pricing-explained",
   "title": "Promotional Pricing Explained",
   "publisher": "vendor",
   "quote": "If you want to keep your protection, check our site or contact our team to see if there are any new promotions available.",
   "supports": "asking for a new promotion"
  },
  {
   "id": "s24",
   "url": "https://help.totalav.com/en/billing/-/refunds-and-money-back-guarantee",
   "title": "Refunds & Money-Back Guarantee",
   "publisher": "vendor",
   "quote": "Contact our support team with your account email, purchase date, and invoice number",
   "supports": "how to request a refund"
  },
  {
   "id": "s25",
   "url": "https://help.totalav.com/en/billing/-/refunds-and-money-back-guarantee",
   "title": "Refunds & Money-Back Guarantee",
   "publisher": "vendor",
   "quote": "Most refunds are processed within 24-48 hours after approval.",
   "supports": "refund timing"
  },
  {
   "id": "s26",
   "url": "https://help.totalav.com/en/billing/-/cancel-a-subscription",
   "title": "Cancel a Subscription",
   "publisher": "vendor",
   "quote": "Open the Google Play Store app",
   "supports": "TotalAV's Google Play steps"
  },
  {
   "id": "s27",
   "url": "https://help.totalav.com/en/billing/-/cancel-a-subscription",
   "title": "Cancel a Subscription",
   "publisher": "vendor",
   "quote": "Tap Cancel Subscription and follow the instructions",
   "supports": "the last Google Play step"
  },
  {
   "id": "s28",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "cancel an App Store trial at least 24 hours before it ends"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "TotalAV's Terms and Conditions weren't reviewed, so any contractual renewal or refund terms beyond its help center aren't confirmed",
   "The page TotalAV's cancel flow shows after the verification code is not described in its help",
   "How long TotalAV keeps account data after cancelling isn't stated in its help center"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Route facts (Online Portal, My Subscriptions, Cancel Subscription, emailed code, end of billing period, refund windows, store purchases) match TotalAV's help center",
    "Refund: the request details (account email, purchase date, invoice number) and the 24-48 hour processing now have sources",
    "Google Play steps now rest on TotalAV's own instructions as well as Google's",
    "Not-confirmed notes rewritten for readers",
    "App Store route: Apple says to cancel a trial at least 24 hours before it ends",
    "Negotiation path totalav.renewal_promotion_request independently re-checked against cited official sources on 2026-10-06; account eligibility and any specific offer remain unknown."
   ]
  }
 },
 "negotiation": [
  {
   "id": "totalav.renewal_promotion_request",
   "route_id": "totalav--direct-web--r1",
   "kind": "renewal_negotiation",
   "channel": null,
   "method": "contact_sales",
   "applies_to": "A subscriber considering renewal at the regular price; confirm direct billing and the official account support route.",
   "market": null,
   "start_url": "https://help.totalav.com/en/billing/-/promotional-pricing-explained",
   "contact_phone": null,
   "contact_email": null,
   "evidence": "documented",
   "checked_on": "2026-10-06",
   "seen_on": null,
   "source_ids": [
    "s23"
   ],
   "terms": {
    "price": null,
    "currency": null,
    "billing_period": null,
    "discount_duration_months": null,
    "renewal_price": null,
    "new_commitment": null,
    "fees": null,
    "starts": null
   },
   "how": [
    "Before renewal, check the official account site or use the provider contact route published for the account to ask whether a promotion is available.",
    "Request the full price, duration, later renewal price, fees, and any new commitment; leave the subscription unchanged while reviewing them."
   ],
   "unknowns": [
    "Which contact method is available for this account",
    "Whether a promotion is available",
    "Promotion price and duration",
    "Regular renewal price and any new commitment or fees"
   ]
  }
 ],
 "page": "https://stackcut.io/cancel/totalav",
 "json": "https://stackcut.io/exits/totalav.json",
 "evidence": {
  "packet_revision": "07269efcd4e43c235214d9a41586a895010a80ecd73f1b65df9953841290d4bc",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "totalav--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "totalav--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "totalav--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}