{
 "id": "todoist",
 "name": "Todoist",
 "category": "productivity",
 "website": "https://www.todoist.com",
 "domains": [
  "todoist.com"
 ],
 "summary": "On the web: avatar, Settings, Subscription, Cancel plan, pick a reason, Cancel subscription. App Store and Google Play subscriptions cancel there. The plan runs to the period's end, then drops to Beginner (tasks are kept). Monthly payments aren't refunded; yearly plans get a full refund within 30 days.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Pro, paid on the website",
   "applies_to": "Todoist Pro subscriptions bought on the Todoist website, monthly or yearly",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": "https://todoist.com",
   "steps": [
    {
     "do": "Log in to your Todoist account on todoist.com and click your avatar at the top-left",
     "expect": "Settings"
    },
    {
     "do": "Select Settings, then Subscription",
     "expect": "Cancel plan"
    },
    {
     "do": "Click Cancel plan, choose a reason for the cancellation (feedback is optional)",
     "expect": null
    },
    {
     "do": "On a yearly plan within 30 days of purchase or renewal, choose Cancel at the end of your billing period or End the subscription immediately and receive a refund",
     "expect": "two options"
    },
    {
     "do": "Click Cancel subscription to confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The plan stays active until the end of the current billing period, then the account is downgraded to the Beginner plan; choosing the yearly refund ends it immediately",
   "notice": null,
   "refund": "Monthly payments aren't refundable unless consumer protection law requires it. A yearly Pro plan cancelled within 30 days of purchase or renewal gets a full refund, self-serve in the cancel flow",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s19",
    "s20",
    "s39",
    "s40"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Business plan",
   "applies_to": "Todoist Business team subscriptions",
   "who": "A team admin (only admins can cancel)",
   "method": "self_serve",
   "start_url": "https://todoist.com",
   "steps": [
    {
     "do": "Click your team in the sidebar, then click Subscription under the team name",
     "expect": "Cancel plan"
    },
    {
     "do": "Click Cancel plan, then Cancel subscription to confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The team keeps Business features until the end of the subscription period, then the account downgrades to the Beginner plan",
   "notice": null,
   "refund": "Monthly payments aren't refundable. For a yearly Business subscription bought in the last 30 days, cancel the Business team first, then contact Todoist to request a refund",
   "fees": null,
   "source_ids": [
    "s12",
    "s13",
    "s14",
    "s24",
    "s25",
    "s19",
    "s22"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Todoist subscriptions bought through the Apple App Store",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open the Settings app and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then Todoist, then Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "No Cancel button, or an expiration message in red text, in Subscriptions",
   "effective": null,
   "notice": null,
   "refund": "Ask Apple: Apple doesn't let developers refund App Store purchases",
   "fees": null,
   "source_ids": [
    "s15",
    "s16",
    "s21",
    "s34",
    "s35"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Todoist subscriptions bought through Google Play",
   "who": "The Google account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Check your Google Play subscriptions for a recurring Todoist subscription",
     "expect": "Todoist"
    },
    {
     "do": "Click Manage next to Todoist, then Cancel subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can use the subscription for the time you've already paid",
   "notice": null,
   "refund": "For a yearly payment made in the last 30 days, cancel first, then contact Todoist to request a refund",
   "fees": null,
   "source_ids": [
    "s17",
    "s23",
    "s36",
    "s37",
    "s38"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Drop to the Beginner plan: you keep all tasks, projects and comments, but lose Pro's higher usage limits",
   "evidence": "documented",
   "source_ids": [
    "s10",
    "s11"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Paying yearly for Pro costs around 30% less than paying month to month",
   "evidence": "documented",
   "source_ids": [
    "s28"
   ]
  }
 ],
 "export": [
  {
   "data": "Backups of all your active projects",
   "how": "Click your avatar, then Settings, open the Backups tab and click Download next to a backup",
   "format": "ZIP file with one CSV file per active project",
   "limits": "Automatic backups are made only on a paid plan; after the downgrade to Beginner no new backups are made, but earlier ones stay downloadable",
   "source_ids": [
    "s30",
    "s31",
    "s32",
    "s33"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period (immediately if you take the 30-day yearly refund)",
  "data_kept": "The account stays on the Beginner plan with all tasks, projects and comments; backups made while paid stay downloadable",
  "you_lose": [
   "Pro's higher usage limits",
   "Business teams: only the five most recently created projects stay active; older ones become view-only",
   "New automatic backups"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow asks you to choose a reason for the cancellation (feedback optional) before Cancel subscription",
  "tips": [
   "Check where you pay: website, App Store or Google Play subscriptions are each cancelled in that place",
   "Pro bought through the Microsoft Store doesn't auto-renew, so there's nothing to cancel there",
   "Uninstalling the app does not cancel a Google Play subscription",
   "Yearly plans: cancel within 30 days of purchase or renewal to get a full refund",
   "Only team admins can cancel a Business subscription",
   "PayPal is no longer offered as a payment option",
   "Todoist has no student, family or nonprofit discounts"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "Log in to your Todoist account on https://todoist.com",
   "supports": "where to cancel"
  },
  {
   "id": "s2",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "Click your avatar at the top-left",
   "supports": "the avatar step"
  },
  {
   "id": "s3",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "Select Subscription",
   "supports": "the Subscription step"
  },
  {
   "id": "s4",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "Click Cancel plan",
   "supports": "the Cancel plan button"
  },
  {
   "id": "s5",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "Choose a reason for the cancellation. You can also share feedback on what we could improve.",
   "supports": "the reason step"
  },
  {
   "id": "s6",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "Click Cancel subscription to confirm",
   "supports": "the confirm step"
  },
  {
   "id": "s7",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "You'll see the option to cancel your subscription, and it will remain active until the end of your current billing period.",
   "supports": "when cancellation takes effect"
  },
  {
   "id": "s8",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "If you're within the 30-day refund window on a yearly plan you'll see two options",
   "supports": "the yearly 30-day choice"
  },
  {
   "id": "s9",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "End the subscription immediately and receive a refund",
   "supports": "the immediate-refund option"
  },
  {
   "id": "s10",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "After that, your account is downgraded to the Beginner plan.",
   "supports": "the move to Beginner"
  },
  {
   "id": "s11",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "You keep all of your tasks, projects, and comments, but you lose Pro's higher usage limits",
   "supports": "what you keep and lose"
  },
  {
   "id": "s12",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "If you're the admin of a Todoist team, and you no longer need the Business plan, here's how to cancel your Business subscription",
   "supports": "Business cancellation by the team admin"
  },
  {
   "id": "s13",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "Click your team in the sidebar",
   "supports": "the Business first step"
  },
  {
   "id": "s14",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "Click Subscription under the team name",
   "supports": "the Business Subscription step"
  },
  {
   "id": "s15",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "Open the Settings app.",
   "supports": "the App Store route (Todoist's own steps)"
  },
  {
   "id": "s16",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "Tap Todoist",
   "supports": "choosing Todoist in Apple Subscriptions"
  },
  {
   "id": "s17",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "Google Play subscriptions may or may not auto-renew depending on many factors. Please check your Google Play account and verify if there is a recurring Todoist subscription there.",
   "supports": "the Google Play route"
  },
  {
   "id": "s18",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "PayPal is no longer available as a payment option.",
   "supports": "no PayPal billing"
  },
  {
   "id": "s19",
   "url": "https://www.todoist.com/help/account-and-billing/billing/request-a-refund-P1PoqD3J",
   "title": "Request a refund",
   "publisher": "vendor",
   "quote": "Monthly payments for Pro and Business plans aren't refundable when you cancel, unless a refund is required by consumer protection laws in your country.",
   "supports": "no refunds for monthly payments"
  },
  {
   "id": "s20",
   "url": "https://www.todoist.com/help/account-and-billing/billing/request-a-refund-P1PoqD3J",
   "title": "Request a refund",
   "publisher": "vendor",
   "quote": "If you cancel your yearly Pro plan within 30 days of purchase or renewal, you're eligible for a full refund.",
   "supports": "the yearly refund window"
  },
  {
   "id": "s21",
   "url": "https://www.todoist.com/help/account-and-billing/billing/request-a-refund-P1PoqD3J",
   "title": "Request a refund",
   "publisher": "vendor",
   "quote": "contact Apple directly for your refund. Apple doesn't allow any developers to process refunds for App Store purchases.",
   "supports": "App Store refunds go through Apple"
  },
  {
   "id": "s22",
   "url": "https://www.todoist.com/help/account-and-billing/billing/request-a-refund-P1PoqD3J",
   "title": "Request a refund",
   "publisher": "vendor",
   "quote": "If you purchased a yearly Business subscription within the last 30 days, cancel your Business team first, then contact us to request a refund.",
   "supports": "Business refunds"
  },
  {
   "id": "s23",
   "url": "https://www.todoist.com/help/account-and-billing/billing/request-a-refund-P1PoqD3J",
   "title": "Request a refund",
   "publisher": "vendor",
   "quote": "contact us to request a refund for your yearly payment",
   "supports": "Google Play yearly refunds"
  },
  {
   "id": "s24",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-and-downgrade-your-todoist-business-subscription-bksjpcMyU",
   "title": "Cancel and downgrade your Todoist Business subscription",
   "publisher": "vendor",
   "quote": "Admins are the only ones who can cancel the subscription.",
   "supports": "who can cancel Business"
  },
  {
   "id": "s25",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-and-downgrade-your-todoist-business-subscription-bksjpcMyU",
   "title": "Cancel and downgrade your Todoist Business subscription",
   "publisher": "vendor",
   "quote": "Once you've canceled the subscription, you'll still have access to all the features included in Todoist Business until the end of your subscription period.",
   "supports": "when Business cancellation takes effect"
  },
  {
   "id": "s26",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-and-downgrade-your-todoist-business-subscription-bksjpcMyU",
   "title": "Cancel and downgrade your Todoist Business subscription",
   "publisher": "vendor",
   "quote": "If you have more than five projects after downgrading your subscription, the five most recently created projects remain active, while all other older projects become view-only.",
   "supports": "projects after a Business downgrade"
  },
  {
   "id": "s27",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-and-downgrade-your-todoist-business-subscription-bksjpcMyU",
   "title": "Cancel and downgrade your Todoist Business subscription",
   "publisher": "vendor",
   "quote": "You and your team will always keep existing workspace projects and tasks",
   "supports": "team data is kept"
  },
  {
   "id": "s28",
   "url": "https://www.todoist.com/help/todoist/billing/apply-a-discount-or-promo-code-in-todoist-0zvCJlvl0",
   "title": "Apply a discount or promo code in Todoist",
   "publisher": "vendor",
   "quote": "A yearly Pro subscription costs around 30% less than paying month to month.",
   "supports": "yearly billing saves about 30%"
  },
  {
   "id": "s29",
   "url": "https://www.todoist.com/help/todoist/billing/apply-a-discount-or-promo-code-in-todoist-0zvCJlvl0",
   "title": "Apply a discount or promo code in Todoist",
   "publisher": "vendor",
   "quote": "Todoist doesn't offer separate discounts or promotions for students, families, or non-profit organizations.",
   "supports": "no group discounts"
  },
  {
   "id": "s30",
   "url": "https://www.todoist.com/help/account-and-billing/security/download-or-restore-backups-in-todoist-ywaJeQbN",
   "title": "Download or restore backups in Todoist",
   "publisher": "vendor",
   "quote": "With a paid plan, Todoist automatically creates backups of all your active projects.",
   "supports": "automatic backups on paid plans"
  },
  {
   "id": "s31",
   "url": "https://www.todoist.com/help/account-and-billing/security/download-or-restore-backups-in-todoist-ywaJeQbN",
   "title": "Download or restore backups in Todoist",
   "publisher": "vendor",
   "quote": "This downloads a ZIP file containing CSV files for each of your active projects.",
   "supports": "backup format"
  },
  {
   "id": "s32",
   "url": "https://www.todoist.com/help/account-and-billing/security/download-or-restore-backups-in-todoist-ywaJeQbN",
   "title": "Download or restore backups in Todoist",
   "publisher": "vendor",
   "quote": "Todoist stops creating new backups. Backups that were created while you were on a paid plan remain available to download to your computer.",
   "supports": "backups after the downgrade"
  },
  {
   "id": "s33",
   "url": "https://www.todoist.com/help/account-and-billing/security/download-or-restore-backups-in-todoist-ywaJeQbN",
   "title": "Download or restore backups in Todoist",
   "publisher": "vendor",
   "quote": "Open the Backups tab",
   "supports": "where backups are"
  },
  {
   "id": "s34",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "cancelling through Apple"
  },
  {
   "id": "s35",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s36",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "cancelling through Google Play"
  },
  {
   "id": "s37",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access after a Google Play cancel"
  },
  {
   "id": "s38",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "Important: When you uninstall an app, your subscription won't cancel.",
   "supports": "uninstalling doesn't cancel"
  },
  {
   "id": "s39",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "Select Settings",
   "supports": "the Settings step"
  },
  {
   "id": "s40",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "Cancel at the end of your billing period",
   "supports": "the other yearly option"
  },
  {
   "id": "s41",
   "url": "https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC",
   "title": "Cancel a Todoist subscription",
   "publisher": "vendor",
   "quote": "Todoist Pro payments made through the Microsoft Store won't auto-renew.",
   "supports": "Microsoft Store purchases don't renew"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Auto-renewal and notice terms in Doist's Terms of Service aren't confirmed here",
   "No confirmation email or on-screen confirmation is described for web cancellations",
   "When access ends after cancelling through Apple is not stated by Todoist"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the Pro, Business, App Store and Google Play routes, refunds, backups and discounts against Todoist's help articles and Apple's and Google's pages; all quotes found",
    "Yearly cancel step: named both options as the help page does, Cancel at the end of your billing period or End the subscription immediately and receive a refund (s40)",
    "Tip: Pro bought through the Microsoft Store doesn't auto-renew (s41)",
    "Doist's Terms of Service couldn't be re-read today, so the Terms note stays, rewritten for readers"
   ]
  }
 },
 "delete_account": {
  "url": "https://todoist.com/app/settings/account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/todoist",
 "json": "https://stackcut.io/exits/todoist.json",
 "evidence": {
  "packet_revision": "b47641a77270106247e35bb1f0670ae67e5594e68232c683699ecc3b3d6ad1f1",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "todoist--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
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    }
   },
   {
    "route_id": "todoist--google-play--r4",
    "channel": "google_play",
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    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}