{
 "id": "tmetric",
 "name": "TMetric",
 "category": "business_finance",
 "website": "https://tmetric.com",
 "domains": [
  "tmetric.com"
 ],
 "summary": "Only the workspace owner can cancel: open Workspace, then Subscription, the Settings tab, Cancel Plan, and confirm. The plan ends after the current subscription, then the workspace moves to the Free plan (up to 2 seats). Refunds: annual within 30 days of purchase, monthly within 7 days.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Subscriptions managed in TMetric",
   "applies_to": "Paid TMetric subscriptions in a workspace, billed monthly or annually (payments are processed by 2Checkout, Verifone Payments BV)",
   "who": "The workspace owner only",
   "method": "self_serve",
   "start_url": "https://tmetric.com/help/subscription-billing/how-to-cancel-a-subscription/",
   "steps": [
    {
     "do": "Sign in as the workspace owner. On the main menu, click Workspace and select Subscription",
     "expect": "Subscription page"
    },
    {
     "do": "On the Subscription page, click the Settings tab and select Cancel Plan",
     "expect": "Cancel Subsription"
    },
    {
     "do": "In the dialog, click the Cancel Subsription button (the help page's spelling) to confirm",
     "expect": null
    }
   ],
   "confirm_by": "Not described on the help page; the workspace switches to the Free plan after the subscription expiration date",
   "effective": "The plan is canceled after the end of the current subscription, and the workspace then switches to the Free plan",
   "notice": null,
   "refund": "Annual subscriptions: refund within 30 days of purchase. Monthly subscriptions: within 7 days of purchase. Downgrades don't qualify. For orders placed with 2Checkout, refund requests go to 2Checkout under its refund policy",
   "fees": null,
   "source_ids": [
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s6",
    "s7",
    "s8",
    "s16",
    "s19",
    "s20",
    "s23",
    "s24",
    "s25",
    "s26",
    "s28",
    "s33"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Free plan for up to 2 seats, with limited features, after a paid plan or trial ends",
   "evidence": "documented",
   "source_ids": [
    "s2",
    "s3"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing saves up to 20% compared with monthly billing",
   "evidence": "documented",
   "source_ids": [
    "s1"
   ]
  },
  {
   "type": "downgrade",
   "what": "Downgrade to a cheaper plan or remove seats as your team shrinks; the workspace owner can change the subscription at any time. Downgrades don't qualify for a refund",
   "evidence": "documented",
   "source_ids": [
    "s4",
    "s5",
    "s8",
    "s20"
   ]
  },
  {
   "type": "discount_program",
   "what": "Discounts may apply for non-profit, educational or government institutions, and volume discounts for multiple workspaces; contact TMetric to ask",
   "evidence": "documented",
   "source_ids": [
    "s29",
    "s30"
   ]
  }
 ],
 "export": [
  {
   "data": "Reports, including the Detailed (time entry) report",
   "how": "Open a report, click Export and select a file format, then save the file",
   "format": "CSV or PDF",
   "limits": "A PDF renders the data as shown on screen. The Terms make you responsible for exporting and keeping your own copies of your data",
   "source_ids": [
    "s31",
    "s32",
    "s21"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current subscription",
  "data_kept": "No retention period is stated on TMetric's public pages; the Terms say data past the stated time frame is deleted automatically",
  "you_lose": [
   "Access to all features from the paid plans",
   "Seats beyond the Free plan's limit of 2 (what happens to extra users isn't stated)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only the workspace owner can manage existing subscriptions, so ask the owner to cancel (or to transfer ownership)",
   "Cancelling doesn't end access immediately; the plan is canceled after the current subscription ends",
   "To move from a paid plan to the Free plan, cancel the subscription first",
   "Closing the account is separate: the Terms let you end the agreement by asking, while signed in, for all your workspaces and user accounts to be deactivated and deleted",
   "2Checkout (Verifone Payments BV) is the merchant and emails renewal notices; refund requests for 2Checkout orders go to 2Checkout"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://tmetric.com/pricing",
   "title": "TMetric Pricing",
   "publisher": "vendor",
   "quote": "Save up to 20%",
   "supports": "annual billing saves money"
  },
  {
   "id": "s2",
   "url": "https://tmetric.com/pricing",
   "title": "TMetric Pricing",
   "publisher": "vendor",
   "quote": "Free for up to 2 seats",
   "supports": "the free plan's seat limit"
  },
  {
   "id": "s3",
   "url": "https://tmetric.com/pricing",
   "title": "TMetric Pricing",
   "publisher": "vendor",
   "quote": "continue using the free version with limited features and 2 seats",
   "supports": "what happens when the trial ends"
  },
  {
   "id": "s4",
   "url": "https://tmetric.com/pricing",
   "title": "TMetric Pricing",
   "publisher": "vendor",
   "quote": "modify, renew, upgrade, or downgrade your subscription at any time as needed.",
   "supports": "downgrading at any time"
  },
  {
   "id": "s5",
   "url": "https://tmetric.com/pricing",
   "title": "TMetric Pricing",
   "publisher": "vendor",
   "quote": "If your team size changes, you can adjust the number of seats accordingly.",
   "supports": "changing seats"
  },
  {
   "id": "s6",
   "url": "https://tmetric.com/pricing",
   "title": "TMetric Pricing",
   "publisher": "vendor",
   "quote": "within 30 days of purchase",
   "supports": "the annual subscription refund window"
  },
  {
   "id": "s7",
   "url": "https://tmetric.com/pricing",
   "title": "TMetric Pricing",
   "publisher": "vendor",
   "quote": "within 7 days of purchase",
   "supports": "the monthly subscription refund window"
  },
  {
   "id": "s8",
   "url": "https://tmetric.com/help/subscription-billing/",
   "title": "Subscription & Billing",
   "publisher": "vendor",
   "quote": "Only the workspace owner can view the current subscription plan and manage the existing subscriptions.",
   "supports": "who can cancel"
  },
  {
   "id": "s9",
   "url": "https://tmetric.com/help/subscription-billing/how-to-cancel-a-subscription/",
   "title": "How to Cancel a Subscription",
   "publisher": "vendor",
   "quote": "Cancel Plan",
   "supports": "the menu option to choose"
  },
  {
   "id": "s10",
   "url": "https://tmetric.com/help/subscription-billing/how-to-cancel-a-subscription/",
   "title": "How to Cancel a Subscription",
   "publisher": "vendor",
   "quote": "Subscription page",
   "supports": "where the cancel steps start"
  },
  {
   "id": "s11",
   "url": "https://tmetric.com/help/subscription-billing/how-to-cancel-a-subscription/",
   "title": "How to Cancel a Subscription",
   "publisher": "vendor",
   "quote": "In the opened dialog box, click the Cancel Subsription button to confirm your choice.",
   "supports": "the final confirm step (the page spells the button this way)"
  },
  {
   "id": "s12",
   "url": "https://tmetric.com/help/subscription-billing/how-to-cancel-a-subscription/",
   "title": "How to Cancel a Subscription",
   "publisher": "vendor",
   "quote": "The current subscription plan will be canceled after the end of the current subscription.",
   "supports": "when the cancellation takes effect"
  },
  {
   "id": "s13",
   "url": "https://tmetric.com/help/subscription-billing/how-to-cancel-a-subscription/",
   "title": "How to Cancel a Subscription",
   "publisher": "vendor",
   "quote": "The workspace will be switched to the Free plan after the subscription expiration date.",
   "supports": "what the workspace becomes after cancelling"
  },
  {
   "id": "s14",
   "url": "https://tmetric.com/help/subscription-billing/how-to-switch-to-the-free-plan/",
   "title": "How to Switch to the Free Plan",
   "publisher": "vendor",
   "quote": "If you choose the Free plan you will lose access to all features from the paid plans.",
   "supports": "what is lost on the Free plan"
  },
  {
   "id": "s15",
   "url": "https://tmetric.com/help/subscription-billing/how-to-switch-to-the-free-plan/",
   "title": "How to Switch to the Free Plan",
   "publisher": "vendor",
   "quote": "Before switching to a Free plan, you need to cancel your subscription first.",
   "supports": "the order of steps when moving from a paid plan"
  },
  {
   "id": "s16",
   "url": "https://tmetric.com/terms-of-service",
   "title": "TMetric Terms of Service",
   "publisher": "vendor",
   "quote": "You can disable the auto-renewal option at any time.",
   "supports": "turning off auto-renewal"
  },
  {
   "id": "s17",
   "url": "https://tmetric.com/terms-of-service",
   "title": "TMetric Terms of Service",
   "publisher": "vendor",
   "quote": "You may terminate this Agreement by requesting all of Your Workspaces and User Accounts to be deactivated",
   "supports": "ending the agreement by asking for deactivation and deletion"
  },
  {
   "id": "s18",
   "url": "https://tmetric.com/terms-of-service",
   "title": "TMetric Terms of Service",
   "publisher": "vendor",
   "quote": "Your Subscription shall be immediately switched to the Free Plan",
   "supports": "the switch to the Free plan when the term ends or the agreement terminates"
  },
  {
   "id": "s19",
   "url": "https://tmetric.com/terms-of-service",
   "title": "TMetric Terms of Service",
   "publisher": "vendor",
   "quote": "We offer a refund within 30 days of purchase for an annual subscription",
   "supports": "the annual refund in the Terms"
  },
  {
   "id": "s20",
   "url": "https://tmetric.com/terms-of-service",
   "title": "TMetric Terms of Service",
   "publisher": "vendor",
   "quote": "Downgrading a subscription (decreasing the number of users, switching to a cheaper plan) does not give the right",
   "supports": "downgrades don't qualify for a refund"
  },
  {
   "id": "s21",
   "url": "https://tmetric.com/terms-of-service",
   "title": "TMetric Terms of Service",
   "publisher": "vendor",
   "quote": "exporting and retaining Your own copies of any of Your Data that You require.",
   "supports": "you export your own data"
  },
  {
   "id": "s22",
   "url": "https://tmetric.com/terms-of-service",
   "title": "TMetric Terms of Service",
   "publisher": "vendor",
   "quote": "All data exceeding the stated time frame will be routinely and automatically deleted from Our systems.",
   "supports": "automatic deletion of data past the retention time"
  },
  {
   "id": "s23",
   "url": "https://tmetric.com/terms-of-service",
   "title": "TMetric Terms of Service",
   "publisher": "vendor",
   "quote": "Our refund policy works according to the rules described in the refund policy of our payment provider 2Checkout.",
   "supports": "refunds for 2Checkout orders follow 2Checkout's policy"
  },
  {
   "id": "s24",
   "url": "https://tmetric.com/terms-of-service",
   "title": "TMetric Terms of Service",
   "publisher": "vendor",
   "quote": "To place a refund request for an order placed with 2Checkout, You would need to contact 2Checkout by accessing",
   "supports": "refund requests for 2Checkout orders go to 2Checkout"
  },
  {
   "id": "s25",
   "url": "https://tmetric.com/terms-of-service",
   "title": "TMetric Terms of Service",
   "publisher": "vendor",
   "quote": "Verifone Payments BV, which is doing business as 2Checkout, is the authorized merchant provider for Devart.",
   "supports": "2Checkout (Verifone) is the merchant that bills customers"
  },
  {
   "id": "s26",
   "url": "https://tmetric.com/terms-of-service",
   "title": "TMetric Terms of Service",
   "publisher": "vendor",
   "quote": "within 7 days of purchase for a monthly subscription",
   "supports": "the monthly refund window in the Terms"
  },
  {
   "id": "s27",
   "url": "https://tmetric.com/terms-of-service",
   "title": "TMetric Terms of Service",
   "publisher": "vendor",
   "quote": "requesting all of Your Workspaces and User Accounts to be deactivated and deleted while logged into the Service",
   "supports": "closing the account while signed in"
  },
  {
   "id": "s28",
   "url": "https://tmetric.com/pricing",
   "title": "TMetric Pricing",
   "publisher": "vendor",
   "quote": "On the main menu, click Workspace and select Subscription.",
   "supports": "where the Subscription page is"
  },
  {
   "id": "s29",
   "url": "https://tmetric.com/pricing",
   "title": "TMetric Pricing",
   "publisher": "vendor",
   "quote": "if you represent non-profit, educational, or government institutions",
   "supports": "discounts for non-profit, educational and government institutions"
  },
  {
   "id": "s30",
   "url": "https://tmetric.com/pricing",
   "title": "TMetric Pricing",
   "publisher": "vendor",
   "quote": "Discounts may apply if the workspaces meet volume discount criteria",
   "supports": "volume discounts"
  },
  {
   "id": "s31",
   "url": "https://tmetric.com/help/reports/exporting-report-data/",
   "title": "Exporting Report Data",
   "publisher": "vendor",
   "quote": "TMetric allows you to export a report to a CSV or PDF file.",
   "supports": "report export formats"
  },
  {
   "id": "s32",
   "url": "https://tmetric.com/help/reports/exporting-report-data/",
   "title": "Exporting Report Data",
   "publisher": "vendor",
   "quote": "Click the Export button and select a preferred file format.",
   "supports": "report export steps"
  },
  {
   "id": "s33",
   "url": "https://tmetric.com/terms-of-service",
   "title": "TMetric Terms of Service",
   "publisher": "vendor",
   "quote": "2Checkout sends email notifications about Your Subscription Term and renewal",
   "supports": "2Checkout emails renewal notices"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Whether TMetric sends a confirmation email after you cancel isn't stated in its help center",
   "Where to turn off auto-renewal, separately from Cancel Plan, isn't described in TMetric's help center",
   "How long workspace data is kept after cancelling or deleting the account isn't stated in TMetric's Terms or help center",
   "What happens to users beyond the Free plan's 2 seats when a workspace moves to the Free plan isn't stated",
   "Whether TMetric's iOS and Android apps sell subscriptions through the App Store or Google Play isn't stated in its help center"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added where the Subscription page is (Workspace, then Subscription) to the cancel steps",
    "Added the monthly 7-day refund window from the Terms and the 2Checkout refund route to the refund field",
    "Added report export (CSV or PDF) from TMetric's Exporting Report Data article",
    "Added the documented non-profit, educational, government and volume discounts",
    "Rewrote the not-confirmed notes; all existing quotes re-checked"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/tmetric",
 "json": "https://stackcut.io/exits/tmetric.json",
 "evidence": {
  "packet_revision": "33f8c3fe1e3965c28ce1d804171cd688d8798a74e5bf19aae44bf7b085999561",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "tmetric--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}