{
 "id": "tldv",
 "name": "tl;dv",
 "category": "communication",
 "website": "https://tldv.io",
 "domains": [
  "tldv.io"
 ],
 "summary": "Go to Account & Billing, click Manage subscription, and in Stripe click Cancel plan; support chat can help. Fees are non-refundable. Gotcha: downloading recordings and transcripts needs Pro or Enterprise for both owner and downloader, with no bulk export, so save what you need before cancelling.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Pro plan (billed through Stripe)",
   "applies_to": "Pro subscriptions paid through tl;dv's Stripe billing",
   "who": "The subscriber, signed in to tl;dv",
   "method": "self_serve",
   "start_url": "https://tldv.io/app/settings/account-and-billing",
   "steps": [
    {
     "do": "Sign in and go to Account & Billing in tl;dv's settings",
     "expect": "Manage subscription"
    },
    {
     "do": "Click Manage subscription; you are redirected to Stripe",
     "expect": "Cancel plan"
    },
    {
     "do": "Click Cancel plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Unless otherwise agreed, all fees are non-refundable",
   "fees": null,
   "source_ids": [
    "t1",
    "t2",
    "t3",
    "t4",
    "t5"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Support chat",
   "applies_to": "Any plan, if you need help cancelling (for example Business or Enterprise)",
   "who": "The subscriber or workspace admin",
   "method": "chat",
   "start_url": null,
   "steps": [
    {
     "do": "In tl;dv, open the chat icon in the bottom right corner and ask support to cancel",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Unless otherwise agreed, all fees are non-refundable",
   "fees": null,
   "source_ids": [
    "t6",
    "t5"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan keeps unlimited recordings and transcripts, but recordings are stored for 3 months, and after your first 10 meetings AI notes cover only the first 10 minutes of each",
   "evidence": "documented",
   "source_ids": [
    "t7",
    "t8",
    "t9"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "You pay only for workspace members who need paid features; others can stay on Free in the same workspace",
   "evidence": "documented",
   "source_ids": [
    "t10",
    "t11"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Non-profits and NGOs can get a discount: message Support Chat with the number of seats and your cause, and tl;dv sends an offer",
   "evidence": "documented",
   "source_ids": [
    "t12",
    "t13"
   ]
  }
 ],
 "export": [
  {
   "data": "Meeting recordings",
   "how": "Open the meeting and use the download button at the top of the meeting page",
   "format": null,
   "limits": "Both the recording's owner and the person downloading need a Pro or Enterprise plan, plus editor or admin rights; no bulk downloads. Recordings made on Free can be downloaded only in the 4 weeks before their scheduled deletion",
   "source_ids": [
    "t14",
    "t15",
    "t16",
    "t17",
    "t18",
    "t19"
   ]
  },
  {
   "data": "Transcripts",
   "how": "Hover over the transcript and click the copy button; the transcript is copied to your clipboard to paste and save",
   "format": "Text copied to the clipboard",
   "limits": "Both the meeting's owner and the person copying need a Pro or Enterprise plan",
   "source_ids": [
    "t20",
    "t21",
    "t22"
   ]
  }
 ],
 "after_cancel": {
  "access_until": null,
  "data_kept": "Pro recordings are stored for as long as you stay a customer; what happens to them after cancelling isn't stated. Recordings made on the Free plan are kept 3 months, with an email 4 weeks before deletion. Account termination may destroy the content in the account",
  "you_lose": [
   "Downloading recordings and transcripts (both owner and downloader need Pro or Enterprise)",
   "Full AI notes beyond the Free plan's limits"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling happens in Stripe: Account & Billing, Manage subscription, then Cancel plan",
   "Download recordings and copy transcripts before cancelling: both need Pro or Enterprise, and there are no bulk exports",
   "Recordings made on Free are deleted after 3 months; tl;dv emails 4 weeks before and turns on download for them",
   "Members who don't need paid features can stay on Free, which lowers the bill",
   "Fees are non-refundable unless otherwise agreed"
  ]
 },
 "sources": [
  {
   "id": "t1",
   "url": "https://intercom.help/tldv/en/articles/8460756-how-to-cancel-my-pro-subscription",
   "title": "How to cancel my Pro subscription",
   "publisher": "vendor",
   "quote": "Go to Account & Billing",
   "supports": "where the flow starts"
  },
  {
   "id": "t2",
   "url": "https://intercom.help/tldv/en/articles/8460756-how-to-cancel-my-pro-subscription",
   "title": "How to cancel my Pro subscription",
   "publisher": "vendor",
   "quote": "Click \"Manage subscription\"",
   "supports": "the Manage subscription step"
  },
  {
   "id": "t3",
   "url": "https://intercom.help/tldv/en/articles/8460756-how-to-cancel-my-pro-subscription",
   "title": "How to cancel my Pro subscription",
   "publisher": "vendor",
   "quote": "You will be redirected to Stripe",
   "supports": "the Stripe portal"
  },
  {
   "id": "t4",
   "url": "https://intercom.help/tldv/en/articles/8460756-how-to-cancel-my-pro-subscription",
   "title": "How to cancel my Pro subscription",
   "publisher": "vendor",
   "quote": "Then click \"Cancel plan\"",
   "supports": "the final step"
  },
  {
   "id": "t5",
   "url": "https://tldv.io/terms/",
   "title": "tl;dv Terms of Service",
   "publisher": "vendor",
   "quote": "Unless otherwise agreed, all fees paid to tldx are non-refundable.",
   "supports": "no refunds"
  },
  {
   "id": "t6",
   "url": "https://intercom.help/tldv/en/articles/8460756-how-to-cancel-my-pro-subscription",
   "title": "How to cancel my Pro subscription",
   "publisher": "vendor",
   "quote": "reach out to our support via the chat icon in the bottom right corner",
   "supports": "the support chat route"
  },
  {
   "id": "t7",
   "url": "https://intercom.help/tldv/en/articles/6082483-what-is-tl-dv-s-pricing",
   "title": "What is tl;dv's pricing?",
   "publisher": "vendor",
   "quote": "We stand by our promise to always offer a free plan, with unlimited recordings and transcripts.",
   "supports": "the Free plan"
  },
  {
   "id": "t8",
   "url": "https://intercom.help/tldv/en/articles/8919450-what-are-the-limits-of-the-free-plan",
   "title": "What are the limits of the Free plan?",
   "publisher": "vendor",
   "quote": "Recordings on the Free plan are stored for 3 months.",
   "supports": "Free plan storage"
  },
  {
   "id": "t9",
   "url": "https://intercom.help/tldv/en/articles/8919450-what-are-the-limits-of-the-free-plan",
   "title": "What are the limits of the Free plan?",
   "publisher": "vendor",
   "quote": "Your first 10 meetings will have automatic AI notes summarizing the entire meeting",
   "supports": "Free plan AI notes"
  },
  {
   "id": "t10",
   "url": "https://intercom.help/tldv/en/articles/6137335-which-team-members-do-i-pay-for",
   "title": "Which team members do I pay for?",
   "publisher": "vendor",
   "quote": "You only pay for the members of your workspace who need additional features",
   "supports": "who is billed"
  },
  {
   "id": "t11",
   "url": "https://intercom.help/tldv/en/articles/6137335-which-team-members-do-i-pay-for",
   "title": "Which team members do I pay for?",
   "publisher": "vendor",
   "quote": "You can have as many Free and Pro members on tl;dv at the same time as you want.",
   "supports": "mixing Free and Pro members"
  },
  {
   "id": "t12",
   "url": "https://intercom.help/tldv/en/articles/7262297-are-you-offering-discounts-for-non-profits-and-ngos",
   "title": "Are you offering Discounts for Non-Profits and NGOs?",
   "publisher": "vendor",
   "quote": "Indeed we are offering discounts for Non-Profits and NGOs that help make our world a better place.",
   "supports": "the nonprofit discount"
  },
  {
   "id": "t13",
   "url": "https://intercom.help/tldv/en/articles/7262297-are-you-offering-discounts-for-non-profits-and-ngos",
   "title": "Are you offering Discounts for Non-Profits and NGOs?",
   "publisher": "vendor",
   "quote": "Please send us a message via our Support Chat with the required number of seats and the cause of your business.",
   "supports": "how to apply"
  },
  {
   "id": "t14",
   "url": "https://intercom.help/tldv/en/articles/5946213-how-to-download-your-recording",
   "title": "How to download your recording",
   "publisher": "vendor",
   "quote": "download it with the button at the top of the meeting page",
   "supports": "how to download a recording"
  },
  {
   "id": "t15",
   "url": "https://intercom.help/tldv/en/articles/5946213-how-to-download-your-recording",
   "title": "How to download your recording",
   "publisher": "vendor",
   "quote": "Both the owner of the recording, and the person downloading must have a Pro or Enterprise plan.",
   "supports": "downloads need Pro or Enterprise"
  },
  {
   "id": "t16",
   "url": "https://intercom.help/tldv/en/articles/5946213-how-to-download-your-recording",
   "title": "How to download your recording",
   "publisher": "vendor",
   "quote": "The downloader must also have editor or admin rights for the meeting, even if it's public.",
   "supports": "rights needed to download"
  },
  {
   "id": "t17",
   "url": "https://intercom.help/tldv/en/articles/5946213-how-to-download-your-recording",
   "title": "How to download your recording",
   "publisher": "vendor",
   "quote": "Right now, we don't support bulk downloads or exports.",
   "supports": "no bulk export"
  },
  {
   "id": "t18",
   "url": "https://intercom.help/tldv/en/articles/8919450-what-are-the-limits-of-the-free-plan",
   "title": "What are the limits of the Free plan?",
   "publisher": "vendor",
   "quote": "4 weeks before their scheduled deletion date, you will be notified and are able to download them.",
   "supports": "the Free plan download window"
  },
  {
   "id": "t19",
   "url": "https://intercom.help/tldv/en/articles/8919450-what-are-the-limits-of-the-free-plan",
   "title": "What are the limits of the Free plan?",
   "publisher": "vendor",
   "quote": "recordings made on the free plan, cannot be downloaded, even by a user on the Pro plan.",
   "supports": "Free recordings can't be downloaded otherwise"
  },
  {
   "id": "t20",
   "url": "https://intercom.help/tldv/en/articles/6122489-how-to-download-transcripts",
   "title": "How to download transcripts",
   "publisher": "vendor",
   "quote": "hover over the transcript area, and click the copy button",
   "supports": "how to copy a transcript"
  },
  {
   "id": "t21",
   "url": "https://intercom.help/tldv/en/articles/6122489-how-to-download-transcripts",
   "title": "How to download transcripts",
   "publisher": "vendor",
   "quote": "The transcript will be copied to your clipboard, where you can paste and save it anywhere you like",
   "supports": "the transcript format"
  },
  {
   "id": "t22",
   "url": "https://intercom.help/tldv/en/articles/6122489-how-to-download-transcripts",
   "title": "How to download transcripts",
   "publisher": "vendor",
   "quote": "To download a transcript, both the owner of the meeting, and the person downloading must have a Pro or Enterprise plan.",
   "supports": "transcript downloads need Pro or Enterprise"
  },
  {
   "id": "t23",
   "url": "https://intercom.help/tldv/en/articles/8460967-how-long-do-you-keep-my-recordings",
   "title": "How long do you keep my recordings?",
   "publisher": "vendor",
   "quote": "On the Pro plan, recordings will be stored on our premium servers for as long as you stay with us!",
   "supports": "Pro retention"
  },
  {
   "id": "t24",
   "url": "https://intercom.help/tldv/en/articles/8460967-how-long-do-you-keep-my-recordings",
   "title": "How long do you keep my recordings?",
   "publisher": "vendor",
   "quote": "You will receive an email 4 weeks prior to the deletion.",
   "supports": "deletion warning"
  },
  {
   "id": "t25",
   "url": "https://intercom.help/tldv/en/articles/8460967-how-long-do-you-keep-my-recordings",
   "title": "How long do you keep my recordings?",
   "publisher": "vendor",
   "quote": "The download functionality will be activated for the affected recordings.",
   "supports": "download enabled before deletion"
  },
  {
   "id": "t26",
   "url": "https://tldv.io/terms/",
   "title": "tl;dv Terms of Service",
   "publisher": "vendor",
   "quote": "Account termination may result in destruction of any Content associated with your account",
   "supports": "content after termination"
  },
  {
   "id": "t27",
   "url": "https://intercom.help/tldv/en/articles/8460967-how-long-do-you-keep-my-recordings",
   "title": "How long do you keep my recordings?",
   "publisher": "vendor",
   "quote": "On the Free plan, recordings will be stored for 3 months before they are scheduled for deletion.",
   "supports": "Free retention"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "When a cancelled Pro plan ends, and what then happens to recordings made on Pro, isn't documented",
   "Which workspace roles can cancel isn't stated",
   "Business and Enterprise cancellation isn't documented; the support chat route is the help page's general contact",
   "tl;dv's Terms have no auto-renewal clause or notice period; they mention stopping use by contacting an email address that is hidden on the page",
   "tl;dv's help doesn't mention App Store or Google Play billing (the Mobile App article says nothing about purchases), so there are no app store routes",
   "The recording download file format isn't stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "ok",
   "notes": [
    "Re-read the cancel article, Terms, recording retention and Free plan limits: nothing to change",
    "Still undocumented, and left null: when a cancelled Pro plan ends, who can cancel, and what happens to Pro recordings after cancelling"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "tldv",
  "name": "tl;dv",
  "recipes": [
   {
    "id": "replace-tldv",
    "title": "AI meeting notes",
    "best_year_one_net": 298
   }
  ]
 },
 "page": "https://stackcut.io/cancel/tldv",
 "json": "https://stackcut.io/exits/tldv.json",
 "evidence": {
  "packet_revision": "f10f2d795fcc3ad45a9fd9becb8aeabf623a5a73c5e6533d3bafeda5da68b676",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "tldv--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "tldv--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}