{
 "id": "timedoctor",
 "name": "Time Doctor",
 "category": "business_finance",
 "website": "https://www.timedoctor.com",
 "domains": [
  "timedoctor.com",
  "support.timedoctor.com",
  "2.timedoctor.com"
 ],
 "summary": "Only the owner can cancel: open Settings / Billing, choose Cancel Account in Billing details, select the options that apply and click Cancel Account. The page gives no access end date. Annual Order Form agreements need 30 days' written non-renewal notice. Uninstalling the app does not cancel billing.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel in Settings / Billing",
   "applies_to": "All Time Doctor subscription plans, once the account is past the 14-day trial and has a card on file",
   "who": "The company owner only",
   "method": "self_serve",
   "start_url": "https://2.timedoctor.com/billing",
   "steps": [
    {
     "do": "Log in as the company owner and open Settings / Billing",
     "expect": "Billing details"
    },
    {
     "do": "In the Billing details section, select Cancel account",
     "expect": null
    },
    {
     "do": "Select the options that apply, then click Cancel Account",
     "expect": "A confirmation message"
    }
   ],
   "confirm_by": "A confirmation message on screen, a confirmation email once the request is received, then a confirmation from the Finance Team when the process is complete",
   "effective": "Not stated. If support hasn't replied within 72 hours the request goes to the Finance Team, which confirms completion, usually within 24 to 48 hours",
   "notice": null,
   "refund": "No refunds are issued after the trial ends, except in cases of service downtime or if a cancellation request was submitted but not processed. Refunds are not provided for other reasons, including dissatisfaction or failure to cancel before billing renewal.",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s13",
    "s14",
    "s29",
    "s34",
    "s35",
    "s36"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Cancel by email from the owner's address",
   "applies_to": "Cancellation requests by email, including from a manager or assistant acting on the company administrator's instruction",
   "who": "Whoever controls the email address used to create the Time Doctor account",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "From the email address used to create the Time Doctor account, email support@timedoctor.com and ask to cancel the account",
     "expect": null
    },
    {
     "do": "Answer the verification questions that confirm the account's identity",
     "expect": null
    },
    {
     "do": "Wait for the confirmation email, then the Finance Team's confirmation once it is complete",
     "expect": null
    }
   ],
   "confirm_by": "A confirmation email once the request is received, then the Finance Team's confirmation",
   "effective": "Not stated; the Finance Team usually completes it within 24 to 48 hours",
   "notice": null,
   "refund": "No refunds are issued after the trial ends, except in cases of service downtime or if a cancellation request was submitted but not processed.",
   "fees": null,
   "source_ids": [
    "s6",
    "s12",
    "s13",
    "s30",
    "s31",
    "s32",
    "s36"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Signed Order Form or agreement",
   "applies_to": "Subscriptions under a signed Order Form. The Terms' renewal rule also covers a term chosen at signup",
   "who": "The customer under the agreement. By default only the Owner can manage subscription changes.",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Check the Order Form for the end date of the current term",
     "expect": null
    },
    {
     "do": "At least 30 days before that date, send written notice of non-renewal by email, using the contact information on timedoctor.com",
     "expect": null
    }
   ],
   "confirm_by": "Email receipt confirmation. The Terms say notice sent by email counts when receipt is electronically confirmed.",
   "effective": "At the end of the current term the agreement automatically renews for a period equal to the expiring term, unless notice is given.",
   "notice": "Written notice of non-renewal at least thirty (30) days before the end of the current term",
   "refund": "Unless otherwise agreed, all Fees paid under this Agreement are non-refundable.",
   "fees": "If you cancel before the term ends, you pay the balance of the remaining payments for the Term.",
   "source_ids": [
    "s18",
    "s22",
    "s23",
    "s24",
    "s25",
    "s26",
    "s27",
    "s38"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Within 30 days of buying an annual plan, switch to a monthly plan or a lower-tier annual plan in Settings / Billing. No refund is issued; the remaining balance becomes a credit on the new plan",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "s16",
    "s17",
    "s37"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing includes two free months, a 16.6% discount compared with month-to-month",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "s21"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Remove users before the next billing cycle: active users stay billable for the whole cycle, even with no hours logged",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "s15",
    "s40"
   ]
  }
 ],
 "export": [
  {
   "data": "Reports built with Custom Export, for the fields and date range you choose",
   "how": "Go to Reports > Custom Export, choose the fields and date range, and pick a breakdown",
   "format": "CSV or XLS, with a breakdown option",
   "limits": "Custom Export is available on all Time Doctor plans, for Owners, Admins and Managers",
   "source_ids": [
    "s9",
    "s19",
    "s20"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Not stated. The Finance Team confirms once the process is complete, usually within 24 to 48 hours",
  "data_kept": "Data stays accessible for up to 6 months after the official termination date. Under a signed agreement, the Terms promise a joint plan to hand the data back",
  "you_lose": [
   "Reports and data once the 6-month window closes"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The cancel dialog asks you to select the options that apply before the final Cancel Account click. No retention offer is documented",
  "tips": [
   "Only the owner can cancel in Settings / Billing; during the 14-day trial or with no card on file there's no Cancel Account section and nothing to cancel",
   "Cancelling billing doesn't remove the tracking app: uninstall Time Doctor for all users to fully deactivate the account",
   "Email requests from any address other than the one used to create the account are not processed",
   "Export reports from Reports > Custom Export before cancelling",
   "To undo a cancellation request, email support@timedoctor.com; to reactivate later, add a credit card again on the Billing page",
   "If a cancellation was submitted but not processed, keep the email or ticket ID: it's one of the two refund exceptions"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "This can be accessed by Owners only.",
   "supports": "who can cancel"
  },
  {
   "id": "s2",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "Account Cancellation is available with all of Time Doctor Subscription Plans.",
   "supports": "cancelling is offered on every plan"
  },
  {
   "id": "s3",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "Settings / Billing",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s4",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "the Cancel Account section WILL NOT be visible and there is no need to request for cancellation.",
   "supports": "no self-serve cancel during the trial or with no card on file"
  },
  {
   "id": "s5",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "Once submitted, a confirmation message will display, and the Time Doctor team will process the request shortly.",
   "supports": "what appears on screen after submitting"
  },
  {
   "id": "s6",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "A confirmation email will be sent once the request is received.",
   "supports": "the confirmation email"
  },
  {
   "id": "s7",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "If there is no reply within 72 hours, the ticket will be forwarded to the Finance Team to process the cancellation.",
   "supports": "the follow-up timing"
  },
  {
   "id": "s8",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "once the process is complete, usually within 24–48 hours",
   "supports": "when Finance completes the cancellation"
  },
  {
   "id": "s9",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "Download any needed data from Reports > Custom Export.",
   "supports": "exporting data before cancelling"
  },
  {
   "id": "s10",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "Data will remain accessible for up to 6 months after the official termination date.",
   "supports": "what is kept after cancelling"
  },
  {
   "id": "s11",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "To fully deactivate the account, separate from billing cancellation, uninstall the Time Doctor application for all users.",
   "supports": "uninstalling the app is separate from billing cancellation"
  },
  {
   "id": "s12",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "Requests sent from an email address different from the account owner's registered email will not be processed.",
   "supports": "the email route must come from the owner's registered address"
  },
  {
   "id": "s13",
   "url": "https://support.timedoctor.com/knowledge/time-doctor-refund-policy",
   "title": "Time Doctor Refund Policy",
   "publisher": "vendor",
   "quote": "No refunds are issued after the trial ends, except in cases of service downtime or if a cancellation request was submitted but not processed.",
   "supports": "refunds after the trial"
  },
  {
   "id": "s14",
   "url": "https://support.timedoctor.com/knowledge/time-doctor-refund-policy",
   "title": "Time Doctor Refund Policy",
   "publisher": "vendor",
   "quote": "Refunds are not provided for other reasons, including dissatisfaction or failure to cancel before billing renewal.",
   "supports": "no refund if you do not cancel before renewal"
  },
  {
   "id": "s15",
   "url": "https://support.timedoctor.com/knowledge/time-doctor-refund-policy",
   "title": "Time Doctor Refund Policy",
   "publisher": "vendor",
   "quote": "Users removed after billing starts remain billable, even if no hours are logged.",
   "supports": "removed users still billed for the cycle"
  },
  {
   "id": "s16",
   "url": "https://support.timedoctor.com/knowledge/how-to-downgrade-an-annual-plan-within-30-days",
   "title": "How to Downgrade an Annual Plan Within 30 Days",
   "publisher": "vendor",
   "quote": "Downgrade an annual plan within 30 days of the purchase date.",
   "supports": "the 30-day window"
  },
  {
   "id": "s17",
   "url": "https://support.timedoctor.com/knowledge/how-to-downgrade-an-annual-plan-within-30-days",
   "title": "How to Downgrade an Annual Plan Within 30 Days",
   "publisher": "vendor",
   "quote": "No direct refund is issued. Instead, the remaining balance is converted into a credit applied to the new plan.",
   "supports": "no refund on a downgrade; a credit instead"
  },
  {
   "id": "s18",
   "url": "https://support.timedoctor.com/knowledge/how-to-downgrade-an-annual-plan-within-30-days",
   "title": "How to Downgrade an Annual Plan Within 30 Days",
   "publisher": "vendor",
   "quote": "By default, only the Owner can manage subscription changes.",
   "supports": "who can change the subscription"
  },
  {
   "id": "s19",
   "url": "https://support.timedoctor.com/knowledge/how-to-use-time-doctors-custom-export-feature",
   "title": "How to Use the Custom Export Feature",
   "publisher": "vendor",
   "quote": "Custom Export is available on all Time Doctor plans and can be accessed by Owners, Admins, and Managers.",
   "supports": "who can export and on which plans"
  },
  {
   "id": "s20",
   "url": "https://support.timedoctor.com/knowledge/how-to-use-time-doctors-custom-export-feature",
   "title": "How to Use the Custom Export Feature",
   "publisher": "vendor",
   "quote": "For CSV and XLS, select a breakdown:",
   "supports": "export formats and the breakdown choice"
  },
  {
   "id": "s21",
   "url": "https://support.timedoctor.com/knowledge/time-doctor-pricing-plans-and-features",
   "title": "Time Doctor Pricing Plans and Features",
   "publisher": "vendor",
   "quote": "Annual billing includes two free months, equal to a 16.6% discount versus paying month-to-month.",
   "supports": "annual billing discount"
  },
  {
   "id": "s22",
   "url": "https://www.timedoctor.com/terms-of-service?hsLang=en",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "the Agreement will automatically renew for successive periods equal to the expiring subscription term",
   "supports": "automatic renewal of agreements"
  },
  {
   "id": "s23",
   "url": "https://www.timedoctor.com/terms-of-service?hsLang=en",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "unless either party gives written notice of non-renewal at least thirty (30) days before the end of the current term.",
   "supports": "30-day non-renewal notice"
  },
  {
   "id": "s24",
   "url": "https://www.timedoctor.com/terms-of-service?hsLang=en",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Customer shall pay the balance of the remaining payments for the Term",
   "supports": "payment owed for cancelling before the term ends"
  },
  {
   "id": "s25",
   "url": "https://www.timedoctor.com/terms-of-service?hsLang=en",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Unless otherwise agreed, all Fees paid under this Agreement are non-refundable.",
   "supports": "refunds under the agreement"
  },
  {
   "id": "s26",
   "url": "https://www.timedoctor.com/terms-of-service?hsLang=en",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "when receipt is electronically confirmed, if transmitted by email",
   "supports": "when an emailed notice counts"
  },
  {
   "id": "s27",
   "url": "https://www.timedoctor.com/terms-of-service?hsLang=en",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Customer may provide notice using the contact information provided on https://www.timedoctor.com.",
   "supports": "where the customer sends notice"
  },
  {
   "id": "s28",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "To undo cancelation request submitted, contact support@timedoctor.com",
   "supports": "undoing a cancellation request"
  },
  {
   "id": "s29",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "Select the applicable options and click",
   "supports": "the reason step before the final click"
  },
  {
   "id": "s30",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "email support@timedoctor.com using the same email address used to create the Time Doctor account.",
   "supports": "the email route and its address"
  },
  {
   "id": "s31",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "If a manager or assistant sends the request at the company administrator's instruction,",
   "supports": "managers and assistants may email on the administrator's instruction"
  },
  {
   "id": "s32",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "Verification questions will be asked to confirm account identity.",
   "supports": "identity checks on emailed requests"
  },
  {
   "id": "s33",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "To reactivate the account in the future, add a credit card again on the Billing page",
   "supports": "how to reactivate"
  },
  {
   "id": "s34",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "In the Billing details section, select Cancel account.",
   "supports": "the Cancel account option"
  },
  {
   "id": "s35",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "Log in as the company owner.",
   "supports": "sign in as the owner"
  },
  {
   "id": "s36",
   "url": "https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account",
   "title": "How to Cancel Your Time Doctor Account",
   "publisher": "vendor",
   "quote": "Finance Team will then send updates and a confirmation once the process is complete, usually within 24–48 hours.",
   "supports": "the Finance Team's confirmation"
  },
  {
   "id": "s37",
   "url": "https://support.timedoctor.com/knowledge/how-to-downgrade-an-annual-plan-within-30-days",
   "title": "How to Downgrade an Annual Plan Within 30 Days",
   "publisher": "vendor",
   "quote": "Downgrade an annual subscription within 30 days of purchase to either a monthly plan or a lower-tier annual plan.",
   "supports": "what the 30-day downgrade allows"
  },
  {
   "id": "s38",
   "url": "https://www.timedoctor.com/terms-of-service?hsLang=en",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "specified in the applicable Order Form or selected during the signup process",
   "supports": "the Terms cover both Order Forms and terms chosen at signup"
  },
  {
   "id": "s39",
   "url": "https://www.timedoctor.com/terms-of-service?hsLang=en",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Time Doctor will work with Customer in good faith to develop a joint plan for the transition of Customer's Data to Customer",
   "supports": "data hand-back under an agreement"
  },
  {
   "id": "s40",
   "url": "https://support.timedoctor.com/knowledge/time-doctor-refund-policy",
   "title": "Time Doctor Refund Policy",
   "publisher": "vendor",
   "quote": "Adjust the user count before the next billing cycle to avoid unwanted charges.",
   "supports": "reduce users before the next cycle"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Time Doctor's help pages don't say when access ends after cancelling, or whether billing stops immediately",
   "The Terms' 30-day non-renewal notice and early-termination payment also cover terms chosen at signup, but the help pages don't say how they apply to self-serve monthly or annual plans",
   "Time Doctor's pages don't say whether any plan is sold through the Apple App Store or Google Play",
   "Time Doctor's pages document no pause, free plan, or nonprofit or education discount",
   "The Terms don't print a notice address; they point to the contact information on timedoctor.com"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Email route: the request must come from the email address used to create the account (a manager or assistant may send it on the administrator's instruction), and identity is verified; removed the claim that only the owner may write",
    "Added the Finance Team's completion confirmation and the reactivation step",
    "The 30-day annual downgrade also allows a lower-tier annual plan, not only monthly",
    "Contract route: the Terms' renewal clause covers terms chosen at signup as well as Order Forms; added the data hand-back clause",
    "Seat reduction: users stay billable for the whole cycle, so remove them before the next one",
    "Dropped an unconfirmed note about a separate two-year retention period"
   ]
  }
 },
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}