{
 "id": "timecamp",
 "name": "TimeCamp",
 "category": "business_finance",
 "website": "https://www.timecamp.com",
 "domains": [
  "timecamp.com",
  "help.timecamp.com",
  "app.timecamp.com"
 ],
 "summary": "Only the Administrator can cancel: open your avatar, Subscription, change the plan to Free and type DOWNGRADE. Paid access runs to the end of the billing period. Refunds of the last payment only within 3 days (monthly) or 30 days (longer plans). Deleting the account permanently removes all data.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Paid plans billed by TimeCamp",
   "applies_to": "Paid TimeCamp plans (Starter, Premium, Ultimate) billed monthly or for longer periods",
   "who": "The Administrator of the account",
   "method": "self_serve",
   "start_url": "https://app.timecamp.com/dashboard",
   "steps": [
    {
     "do": "Click your avatar in the upper-right corner and select Subscription",
     "expect": "Your subscription"
    },
    {
     "do": "Click the Free plan option, then click Change plan to Free",
     "expect": null
    },
    {
     "do": "Read the summary of differences between the Free and paid plans",
     "expect": null
    },
    {
     "do": "Type DOWNGRADE in the field to confirm, then save",
     "expect": null
    },
    {
     "do": "Answer the short survey that follows, or close it",
     "expect": "a short survey form"
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current billing period; you can use the paid version until then, then the account moves to the Free plan",
   "notice": "None; the next period is charged automatically on the last day of the current one, so cancel before then",
   "refund": "The pricing page says no refunds are granted. The help and Terms allow a full refund of the last payment if you ask within 3 days of the start of a monthly period or 30 days of paying for a quarterly, half-yearly, yearly or biennial one. Past that, a partial refund may be considered if nobody used the account",
   "fees": null,
   "source_ids": [
    "t1",
    "t2",
    "t3",
    "t4",
    "t6",
    "t7",
    "t8",
    "t9",
    "t10",
    "t19",
    "t22",
    "t23",
    "t24",
    "t25",
    "t26",
    "t27",
    "t28",
    "t29",
    "t31",
    "t35"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Cancel now with a refund request",
   "applies_to": "Paid plans, when you want the subscription stopped immediately and the last payment refunded",
   "who": "The Account Owner or Administrator",
   "method": "form",
   "start_url": "https://www.timecamp.com/contact/",
   "steps": [
    {
     "do": "Open TimeCamp's Contact Form and send a request to cancel the subscription and refund the last payment",
     "expect": null
    },
    {
     "do": "Send it within 3 days of the start of a monthly period, or within 30 days of paying for a longer period",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Immediately, if TimeCamp accepts the request",
   "notice": null,
   "refund": "Full refund of the last payment inside the 3-day or 30-day window; a partial refund may be considered later if the account had no activity",
   "fees": null,
   "source_ids": [
    "t6",
    "t7",
    "t8",
    "t19",
    "t22",
    "t28",
    "t29",
    "t30",
    "t35"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Downgrade to the Free forever plan: you keep your data and can keep using TimeCamp on its limited features",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "t13",
    "t5",
    "t2"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing costs less per user, for example Starter at $3.99 a month billed annually against $5.49 month-to-month",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "t11",
    "t12",
    "t18"
   ]
  },
  {
   "type": "discount_program",
   "what": "An extra 30% discount for non-profits, universities, students and schools",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "t36"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Reduce the number of seats at any time; there's no refund, but unused money becomes credit applied to future payments",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "t10",
    "t20",
    "t21",
    "t32",
    "t33"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing period. The account then moves to the Free plan.",
  "data_kept": "On the Free plan your data stays and you can access it at any time. Deleting the account permanently deletes all recorded data; no retention period is given",
  "you_lose": [
   "Paid-plan features beyond the Free plan",
   "If you delete the account instead: all recorded data, including reports, and every user's account"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow shows a summary of differences between the Free and paid plans and asks you to type DOWNGRADE; a feedback survey follows. No offers are documented",
  "tips": [
   "Only the Administrator can cancel the subscription; only the Account Owner can delete the account",
   "Deleting the account is not the same as cancelling, and it closes every user's account; TimeCamp recommends downgrading to Free instead",
   "Plan, seat or billing-cycle changes are never refunded; unused money becomes credit",
   "The AI Time Tracker is billed by token usage (about $6 per user a month for time entry suggestions); the pages don't say whether that charge stops after a downgrade",
   "Annual payments over $2000 can be paid by wire transfer or check; Enterprise plans are arranged through a demo, and their contract terms aren't published"
  ]
 },
 "sources": [
  {
   "id": "t1",
   "url": "https://help.timecamp.com/help/cancel-subscription",
   "title": "Cancel the subscription",
   "publisher": "vendor",
   "quote": "Only the Administrator of the account can cancel the subscription.",
   "supports": "who can cancel"
  },
  {
   "id": "t2",
   "url": "https://help.timecamp.com/help/cancel-subscription",
   "title": "Cancel the subscription",
   "publisher": "vendor",
   "quote": "cancel the subscription by downgrading your account to a Free plan",
   "supports": "cancelling is done by downgrading to Free"
  },
  {
   "id": "t3",
   "url": "https://help.timecamp.com/help/cancel-subscription",
   "title": "Cancel the subscription",
   "publisher": "vendor",
   "quote": "Click on your avatar in the upper-right corner and select the Subscription option.",
   "supports": "where the flow starts"
  },
  {
   "id": "t4",
   "url": "https://help.timecamp.com/help/cancel-subscription",
   "title": "Cancel the subscription",
   "publisher": "vendor",
   "quote": "TimeCamp account will be automatically set to a Free plan at the end of your current billing period.",
   "supports": "when the change takes effect"
  },
  {
   "id": "t5",
   "url": "https://help.timecamp.com/help/cancel-subscription",
   "title": "Cancel the subscription",
   "publisher": "vendor",
   "quote": "keep your data and access it anytime you want",
   "supports": "data stays after downgrading"
  },
  {
   "id": "t6",
   "url": "https://help.timecamp.com/help/cancel-subscription",
   "title": "Cancel the subscription",
   "publisher": "vendor",
   "quote": "If for some reason you forgot to cancel the subscription before it was renewed",
   "supports": "the refund exception for a renewal you forgot to cancel"
  },
  {
   "id": "t7",
   "url": "https://help.timecamp.com/help/cancel-subscription",
   "title": "Cancel the subscription",
   "publisher": "vendor",
   "quote": "within 3 days after the payment date for monthly subscriptions and",
   "supports": "the 3-day refund window for monthly plans"
  },
  {
   "id": "t8",
   "url": "https://help.timecamp.com/help/cancel-subscription",
   "title": "Cancel the subscription",
   "publisher": "vendor",
   "quote": "within 30 days after the payment date for annual subscriptions",
   "supports": "the 30-day refund window for annual plans"
  },
  {
   "id": "t9",
   "url": "https://www.timecamp.com/pricing",
   "title": "TimeCamp pricing",
   "publisher": "vendor",
   "quote": "According to our policy, we do not grant any refunds.",
   "supports": "the general refund policy"
  },
  {
   "id": "t10",
   "url": "https://www.timecamp.com/pricing",
   "title": "TimeCamp pricing",
   "publisher": "vendor",
   "quote": "You can switch plans, change the number of seats, upgrade or cancel your subscription any time you want",
   "supports": "plan changes and cancelling are self-serve"
  },
  {
   "id": "t11",
   "url": "https://www.timecamp.com/pricing",
   "title": "TimeCamp pricing",
   "publisher": "vendor",
   "quote": "per user billed annually",
   "supports": "the annual price is per user"
  },
  {
   "id": "t12",
   "url": "https://www.timecamp.com/pricing",
   "title": "TimeCamp pricing",
   "publisher": "vendor",
   "quote": "or $ 5.49 month-to-month",
   "supports": "the monthly price"
  },
  {
   "id": "t13",
   "url": "https://www.timecamp.com/pricing",
   "title": "TimeCamp pricing",
   "publisher": "vendor",
   "quote": "Free forever plan",
   "supports": "the Free plan is free"
  },
  {
   "id": "t18",
   "url": "https://www.timecamp.com/pricing",
   "title": "TimeCamp pricing",
   "publisher": "vendor",
   "quote": "$ 3.99 /mo",
   "supports": "the annual-billing price per user a month"
  },
  {
   "id": "t14",
   "url": "https://www.timecamp.com/pricing",
   "title": "TimeCamp pricing",
   "publisher": "vendor",
   "quote": "billed by token usage",
   "supports": "the AI Time Tracker is billed by token usage"
  },
  {
   "id": "t15",
   "url": "https://help.timecamp.com/help/delete-account",
   "title": "Delete the account",
   "publisher": "vendor",
   "quote": "Deleting the account permanently deletes all the recorded data.",
   "supports": "deleting the account removes the data"
  },
  {
   "id": "t16",
   "url": "https://help.timecamp.com/help/delete-account",
   "title": "Delete the account",
   "publisher": "vendor",
   "quote": "We highly recommend downgrading the account to the Free plan",
   "supports": "downgrade before deleting"
  },
  {
   "id": "t17",
   "url": "https://help.timecamp.com/help/delete-account",
   "title": "Delete the account",
   "publisher": "vendor",
   "quote": "Only the Account Owner can delete the account.",
   "supports": "who can delete the account"
  },
  {
   "id": "t19",
   "url": "https://help.timecamp.com/help/cancel-subscription",
   "title": "Cancel the subscription",
   "publisher": "vendor",
   "quote": "If the payment is past these timeframes but there was no recorded activity on your account",
   "supports": "the partial-refund case"
  },
  {
   "id": "t20",
   "url": "https://help.timecamp.com/help/cancel-subscription",
   "title": "Cancel the subscription",
   "publisher": "vendor",
   "quote": "If you change the subscription plan, the number of seats, or the billing cycle",
   "supports": "no refund for plan, seat or cycle changes"
  },
  {
   "id": "t21",
   "url": "https://help.timecamp.com/help/cancel-subscription",
   "title": "Cancel the subscription",
   "publisher": "vendor",
   "quote": "Unused money will be turned into credits",
   "supports": "unused money becomes credit"
  },
  {
   "id": "t22",
   "url": "https://help.timecamp.com/help/cancel-subscription",
   "title": "Cancel the subscription",
   "publisher": "vendor",
   "quote": "please fill in the Contact Form and send a request",
   "supports": "refund requests go through the Contact Form"
  },
  {
   "id": "t23",
   "url": "https://help.timecamp.com/help/cancel-subscription",
   "title": "Cancel the subscription",
   "publisher": "vendor",
   "quote": "confirm your decision by typing DOWNGRADE in the intended field",
   "supports": "the DOWNGRADE confirmation"
  },
  {
   "id": "t24",
   "url": "https://help.timecamp.com/help/cancel-subscription",
   "title": "Cancel the subscription",
   "publisher": "vendor",
   "quote": "After that you will see a short survey form - we would really appreciate your honest feedback!",
   "supports": "the survey after confirming"
  },
  {
   "id": "t25",
   "url": "https://help.timecamp.com/help/cancel-subscription",
   "title": "Cancel the subscription",
   "publisher": "vendor",
   "quote": "Until the end of your billing period, you can still use the paid version.",
   "supports": "paid access to the end of the period"
  },
  {
   "id": "t26",
   "url": "https://www.timecamp.com/terms-conditions/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You can cancel or downgrade your Subscription Plan at any time in the Settings under the Billing tab.",
   "supports": "cancelling is self-serve in Settings, Billing"
  },
  {
   "id": "t27",
   "url": "https://www.timecamp.com/terms-conditions/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Canceling will be scheduled and the subscription will stop working at the end of billing period.",
   "supports": "when a cancellation takes effect"
  },
  {
   "id": "t28",
   "url": "https://www.timecamp.com/terms-conditions/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "The Supplier offers a refund if the request is received within 3 days of beginning of the billing period for monthly subscriptions",
   "supports": "the monthly refund window"
  },
  {
   "id": "t29",
   "url": "https://www.timecamp.com/terms-conditions/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "and within 30 days of the payment date for quarterly, half-yearly, yearly, biennial subscriptions.",
   "supports": "the refund window for longer billing periods"
  },
  {
   "id": "t30",
   "url": "https://www.timecamp.com/terms-conditions/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "If you wish to cancel the subscription immediately and request a refund, please contact us at",
   "supports": "cancelling immediately with a refund goes through support"
  },
  {
   "id": "t31",
   "url": "https://www.timecamp.com/terms-conditions/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "The fee for the next billing period is automatically charged on the last day of the current billing period.",
   "supports": "when the renewal charge is taken"
  },
  {
   "id": "t32",
   "url": "https://www.timecamp.com/terms-conditions/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Changing the subscription plan, billing period or reducing number of seats does not obligate the Supplier to provide a refund.",
   "supports": "no refund for changes"
  },
  {
   "id": "t33",
   "url": "https://www.timecamp.com/terms-conditions/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "The amount for the unused period will be turned into credits, which will be automatically applied for the next Services payments.",
   "supports": "credits for unused time"
  },
  {
   "id": "t34",
   "url": "https://www.timecamp.com/terms-conditions/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Closing the TimeCamp Account by Account Owner will automatically cause a closing of all Users Accounts.",
   "supports": "closing the account closes every user's account"
  },
  {
   "id": "t35",
   "url": "https://www.timecamp.com/terms-conditions/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "the Account Owner may request a partial refund.",
   "supports": "partial refunds"
  },
  {
   "id": "t36",
   "url": "https://www.timecamp.com/pricing",
   "title": "TimeCamp pricing",
   "publisher": "vendor",
   "quote": "We offer an additional 30% discount for non-profits, universities, students and schools.",
   "supports": "the nonprofit and education discount"
  },
  {
   "id": "t37",
   "url": "https://www.timecamp.com/pricing",
   "title": "TimeCamp pricing",
   "publisher": "vendor",
   "quote": "Additional charges will be automatically prorated.",
   "supports": "plan and seat changes are prorated"
  },
  {
   "id": "t38",
   "url": "https://www.timecamp.com/pricing",
   "title": "TimeCamp pricing",
   "publisher": "vendor",
   "quote": "We also accept wire transfers and check that cover annual payments over $2000.",
   "supports": "invoiced annual payments"
  },
  {
   "id": "t39",
   "url": "https://www.timecamp.com/pricing",
   "title": "TimeCamp pricing",
   "publisher": "vendor",
   "quote": "about $6 per user/month for time entry suggestions",
   "supports": "the AI Time Tracker's estimated cost"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Whether the AI Time Tracker's token charges stop once the account is on the Free plan isn't stated on TimeCamp's pages",
   "TimeCamp's pages don't say whether subscriptions can be bought through the Apple App Store or Google Play; the pricing page only links to the apps",
   "Enterprise contract terms, such as notice before renewal, aren't published",
   "TimeCamp's cancel and account pages don't describe exporting data before cancelling",
   "How long data is kept after the account is deleted isn't stated",
   "Whether a cancellation is confirmed by email isn't stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Refunds: corrected the windows to match the Terms (3 days from the start of a monthly period; 30 days for quarterly, half-yearly, yearly and biennial) and added the partial refund for an unused account",
    "Added a route to cancel immediately with a refund request through the Contact Form, as the help and Terms describe",
    "Added that the renewal is charged on the last day of the period and that paid access lasts until the period ends",
    "Added the 30% discount for non-profits, universities, students and schools, and seat reduction with credit instead of a refund",
    "Added that deleting the account closes every user's account, and the AI Time Tracker's estimated cost"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/timecamp",
 "json": "https://stackcut.io/exits/timecamp.json",
 "evidence": {
  "packet_revision": "dadfdf815a1033bca5c26de6a5a7e2a2e9c636f3ab54a3e36b06c1cb46a01aa7",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "timecamp--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "timecamp--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}