{
 "id": "tidal",
 "name": "Tidal",
 "category": "music_audio",
 "website": "https://tidal.com",
 "domains": [
  "tidal.com"
 ],
 "summary": "Cancel at account.tidal.com: log in, go to Subscription, click Cancel Subscription and confirm. It takes effect the day after your current period ends, and Tidal has no obligation to refund fees. If Apple, Google Play or a bundle provider bills you, cancel through them.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Subscriptions you signed up for directly with Tidal",
   "who": "The account holder (log in)",
   "method": "self_serve",
   "start_url": "https://account.tidal.com",
   "steps": [
    {
     "do": "Go to account.tidal.com and log in",
     "expect": "Subscription"
    },
    {
     "do": "Go to Subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Click Cancel Subscription and confirm the cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The day after the last day of your current subscription period",
   "notice": "To avoid paying after a free trial, cancel before the trial period expires",
   "refund": "Tidal has no obligation to refund fees, unless the law requires it",
   "fees": null,
   "source_ids": [
    "s1",
    "s4",
    "s5",
    "s8",
    "s9"
   ]
  },
  {
   "channel": "direct_app",
   "applies_to": "Tidal-billed subscriptions, cancelled in the Tidal Android app",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In the app, tap the heart icon, then the gear icon at the top right",
     "expect": "Edit"
    },
    {
     "do": "Tap Edit, then Manage Subscription",
     "expect": "Subscription"
    },
    {
     "do": "Scroll down and tap Subscription, then Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The day after the last day of your current subscription period",
   "notice": null,
   "refund": "Tidal has no obligation to refund fees, unless the law requires it",
   "fees": null,
   "source_ids": [
    "s2",
    "s5",
    "s8"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Tidal paid through Apple",
   "who": "The Apple Account that pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then tap Tidal",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "Tidal shows an expiration message, or no Cancel button, in Subscriptions",
   "effective": null,
   "notice": "For a free trial, cancel at least 24 hours before the trial ends",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s3",
    "s12",
    "s13",
    "s16"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Tidal paid through Google Play",
   "who": "The Google Account that pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play, signed in to the Google Account that pays (if Tidal isn't listed, it was registered with another email address; Google Play support can help)",
     "expect": "Manage"
    },
    {
     "do": "Next to Tidal, click Manage, then Cancel subscription, and follow the instructions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using Tidal for the time you have already paid for",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s3",
    "s14",
    "s15",
    "s17"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "Tidal provided by a third party provider, for example through a promotional offer or a package bundled with other services",
   "who": "The account holder with the third party provider",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the third party provider that gives you Tidal and cancel with them",
     "expect": null
    }
   ],
   "confirm_by": "The provider's own confirmation",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s6",
    "s7"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "student_or_nonprofit",
   "what": "The Student plan is $6.99, against $11.99 a month for Individual (plus applicable taxes)",
   "evidence": "documented",
   "source_ids": [
    "s10",
    "s11"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The last day of your current subscription period",
  "data_kept": null,
  "you_lose": [
   "Your Tidal subscription from the day after the current period ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "If Apple or Google Play bills you, you must cancel through them, not at account.tidal.com",
   "Cancel a free trial before it expires, or it renews at the full price"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.tidal.com/hc/en-us/articles/201314601-Cancel-Tidal-Subscription-or-Trial",
   "title": "Cancel Tidal Subscription or Trial",
   "publisher": "vendor",
   "quote": "Visit account.tidal.com Log in with your log in name and password Navigate to Subscription Click Cancel Subscription and confirm cancellation",
   "supports": "the web steps and where they start"
  },
  {
   "id": "s2",
   "url": "https://support.tidal.com/hc/en-us/articles/201314601-Cancel-Tidal-Subscription-or-Trial",
   "title": "Cancel Tidal Subscription or Trial",
   "publisher": "vendor",
   "quote": "Click the heart icon Click the gear icon at the top right-hand corner Click Edit then Manage Subscription Scroll down and click Subscription > Cancel Subscription",
   "supports": "the Android app steps"
  },
  {
   "id": "s3",
   "url": "https://support.tidal.com/hc/en-us/articles/201314601-Cancel-Tidal-Subscription-or-Trial",
   "title": "Cancel Tidal Subscription or Trial",
   "publisher": "vendor",
   "quote": "If you are paying for Tidal through a third-party, such as Apple or Google Play, you will need to cancel through them directly.",
   "supports": "the Apple and Google Play routes"
  },
  {
   "id": "s4",
   "url": "https://tidal.com/terms",
   "title": "TIDAL Terms and Conditions of Use (4(e) Cancellation)",
   "publisher": "vendor",
   "quote": "you may cancel your Subscription by visiting your account settings, going to the section called \"Subscription\" and clicking on \"Cancel subscription\".",
   "supports": "where to cancel a direct subscription"
  },
  {
   "id": "s5",
   "url": "https://tidal.com/terms",
   "title": "TIDAL Terms and Conditions of Use (4(e) Cancellation)",
   "publisher": "vendor",
   "quote": "The cancellation will take effect the day after the last day of your applicable subscription period.",
   "supports": "when cancellation takes effect"
  },
  {
   "id": "s6",
   "url": "https://tidal.com/terms",
   "title": "TIDAL Terms and Conditions of Use (4(e) Cancellation)",
   "publisher": "vendor",
   "quote": "To cancel a Third Party Subscription, contact your third party provider.",
   "supports": "the partner route"
  },
  {
   "id": "s7",
   "url": "https://tidal.com/terms",
   "title": "TIDAL Terms and Conditions of Use",
   "publisher": "vendor",
   "quote": "A TIDAL Subscription may be provided to you by a third party provider, such as through a promotional offer or package bundled together with other services.",
   "supports": "what a third party subscription is"
  },
  {
   "id": "s8",
   "url": "https://tidal.com/terms",
   "title": "TIDAL Terms and Conditions of Use (4(f) Refund Policy)",
   "publisher": "vendor",
   "quote": "TIDAL has no obligation to refund any fees paid to us",
   "supports": "refunds"
  },
  {
   "id": "s9",
   "url": "https://tidal.com/terms",
   "title": "TIDAL Terms and Conditions of Use (4(a) Subscriptions)",
   "publisher": "vendor",
   "quote": "will automatically renew upon expiration of the Trial Period at the full subscription price specified during sign up, unless you cancel your Subscription before the expiration of the Trial Period",
   "supports": "free trial notice"
  },
  {
   "id": "s10",
   "url": "https://tidal.com/pricing",
   "title": "TIDAL pricing",
   "publisher": "vendor",
   "quote": "$11.99 / month + applicable taxes",
   "supports": "the Individual price"
  },
  {
   "id": "s11",
   "url": "https://tidal.com/pricing",
   "title": "TIDAL pricing",
   "publisher": "vendor",
   "quote": "Student plan available for $6.99",
   "supports": "the student price"
  },
  {
   "id": "s12",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s13",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "s14",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s15",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when access ends on Google Play"
  },
  {
   "id": "s16",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "Apple trials: cancel at least 24 hours before the end"
  },
  {
   "id": "s17",
   "url": "https://support.tidal.com/hc/en-us/articles/201314601-Cancel-Tidal-Subscription-or-Trial",
   "title": "Cancel Tidal Subscription or Trial",
   "publisher": "vendor",
   "quote": "If your Google Play account does not show an Active Subscription, this means your account was registered using an alternate email address.",
   "supports": "Google Play: a missing subscription is on another Google Account"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Which companies bundle Tidal (third party providers) is not listed on the pages we read",
   "What happens to playlists and downloads after cancelling, and any data export, are not documented on the pages we read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Apple: cancel a trial at least 24 hours before it ends (s16)",
    "Google Play: if Tidal isn't listed, it was registered with another email address (s17)",
    "s1 re-copied to include Visit account.tidal.com, which backs the start_url"
   ]
  }
 },
 "delete_account": {
  "url": "https://account.tidal.com/account-deletion",
  "difficulty": "medium",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/tidal",
 "json": "https://stackcut.io/exits/tidal.json",
 "evidence": {
  "packet_revision": "665b3693015fff2791ffba6ee936ca9d0f54e50e29e209e4d5777c83926bb685",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "tidal--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "tidal--direct-app--r2",
    "channel": "direct_app",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "tidal--apple-app-store--r3",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "tidal--google-play--r4",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "tidal--reseller-or-partner--r5",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}