{
 "id": "testimonial_to",
 "name": "Testimonial.to",
 "category": "marketing_sales",
 "website": "https://testimonial.to",
 "domains": [
  "testimonial.to"
 ],
 "summary": "In Settings → Plan, click Downgrade to free plan on the Free card, pick a reason, clear extra spaces or videos, then click Cancel my plan. Paid access runs to the billing cycle's end; unused time isn't refunded, and content above free limits is hidden after 14 days.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Starter, Ultimate and Ultimate + plans, monthly or annual",
   "who": "The account holder, signed in (plan changes apply to the whole account)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open Settings → Plan",
     "expect": "the plan cards, including Free"
    },
    {
     "do": "On the Free card, click Downgrade to free plan",
     "expect": "reasons for leaving, such as It's too expensive"
    },
    {
     "do": "Pick the closest reason and click Continue",
     "expect": "the Downgrade Gate, if you have more spaces or videos than the Free plan allows"
    },
    {
     "do": "If the Downgrade Gate appears, delete extra spaces (confirm each with its space ID) and trim videos, then select Check again",
     "expect": "Cancel my plan"
    },
    {
     "do": "Click Cancel my plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep the paid plan until the current billing cycle ends, then move to the Free plan",
   "notice": null,
   "refund": "Unused time on an annual or monthly plan isn't refunded; duplicate, unauthorized, or post-cancellation charges usually are. Ask in the chat widget or by email",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s24",
    "s25"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan keeps a public testimonial page and Wall of Love widgets with 10 text and 2 video testimonials in total; your account, login and content stay after cancelling",
   "evidence": "documented",
   "source_ids": [
    "s11",
    "s12",
    "s13",
    "s26",
    "s27"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a cheaper paid plan: in Settings → Plan click Select plan on it, review the prorated amount and confirm. Plans with fewer spaces require deleting extra spaces first",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s15",
    "s6"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Paying yearly gives 2 months off the monthly price (for example, Starter is $300 billed annually instead of $25 a month)",
   "evidence": "documented",
   "source_ids": [
    "s29",
    "s30"
   ]
  }
 ],
 "export": [
  {
   "data": "All testimonials in a Space; single text testimonials as images; single video testimonials as video files",
   "how": "Open the Space, then in the right sidebar open Options and click Export to CSV. For a text testimonial, click its three-dot icon, then Share, then Create an Image, and download it. For a video, click its three-dot icon, then Download Files, then Video",
   "format": "CSV; image files; video files",
   "limits": "After downgrading, anything above the free limits stays visible for 14 days, then it's hidden: export first",
   "source_ids": [
    "s16",
    "s17",
    "s18",
    "s9",
    "s28"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle",
  "data_kept": "The account moves to the Free plan and your account, login and content stay; content above the free limits stays visible for 14 days, then is hidden. Full deletion only happens if you ask support",
  "you_lose": [
   "Testimonials and videos above the Free plan limits (hidden after 14 days)",
   "Extra spaces, which must be deleted before downgrading"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow asks you to pick a reason for leaving (for example, It's too expensive) and click Continue before the final Cancel my plan",
  "tips": [
   "Plan changes apply to the whole account, not a single space",
   "Deleting extra spaces at the Downgrade Gate is permanent: export them first",
   "Cancelling doesn't delete the account; there's no in-app delete button: message support in the chat widget from the account email, and deletion can't be undone",
   "Paid plans start with a 7-day free trial that you can cancel anytime"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan",
   "title": "How to downgrade or cancel a plan",
   "publisher": "vendor",
   "quote": "Open Settings → Plan",
   "supports": "where the flow starts"
  },
  {
   "id": "s2",
   "url": "https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan",
   "title": "How to downgrade or cancel a plan",
   "publisher": "vendor",
   "quote": "On the Free card, click Downgrade to free plan",
   "supports": "the Downgrade to free plan step"
  },
  {
   "id": "s3",
   "url": "https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan",
   "title": "How to downgrade or cancel a plan",
   "publisher": "vendor",
   "quote": "It's too expensive",
   "supports": "the reason prompt"
  },
  {
   "id": "s4",
   "url": "https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan",
   "title": "How to downgrade or cancel a plan",
   "publisher": "vendor",
   "quote": "click Continue",
   "supports": "the Continue step"
  },
  {
   "id": "s5",
   "url": "https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan",
   "title": "How to downgrade or cancel a plan",
   "publisher": "vendor",
   "quote": "Downgrade Gate",
   "supports": "the gate for extra spaces and videos"
  },
  {
   "id": "s6",
   "url": "https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan",
   "title": "How to downgrade or cancel a plan",
   "publisher": "vendor",
   "quote": "space ID",
   "supports": "confirming each space deletion with its ID"
  },
  {
   "id": "s7",
   "url": "https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan",
   "title": "How to downgrade or cancel a plan",
   "publisher": "vendor",
   "quote": "Cancel my plan",
   "supports": "the final step"
  },
  {
   "id": "s8",
   "url": "https://testimonial.to/guide/articles/refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "Canceling does not cut off access on that day. You keep your paid plan until the current billing cycle ends.",
   "supports": "when access ends"
  },
  {
   "id": "s9",
   "url": "https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan",
   "title": "How to downgrade or cancel a plan",
   "publisher": "vendor",
   "quote": "Anything above free limits stays visible for 14 days so you can export or trim before it is hidden.",
   "supports": "the 14-day window for content over the free limits"
  },
  {
   "id": "s10",
   "url": "https://testimonial.to/guide/articles/refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "Unused time on an annual or monthly plan is not refunded because you canceled early or used the product less than you expected.",
   "supports": "no refunds for unused time"
  },
  {
   "id": "s11",
   "url": "https://testimonial.to/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "10 text testimonials",
   "supports": "the Free plan's text limit"
  },
  {
   "id": "s12",
   "url": "https://testimonial.to/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "2 video testimonials",
   "supports": "the Free plan's video limit"
  },
  {
   "id": "s13",
   "url": "https://testimonial.to/guide/articles/how-to-delete-your-testimonial-account",
   "title": "How to delete your Testimonial account",
   "publisher": "vendor",
   "quote": "Canceling moves you to the Free plan. Your account, login, and content stay.",
   "supports": "what you keep after cancelling"
  },
  {
   "id": "s14",
   "url": "https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan",
   "title": "How to downgrade or cancel a plan",
   "publisher": "vendor",
   "quote": "Select plan",
   "supports": "choosing a cheaper paid plan"
  },
  {
   "id": "s15",
   "url": "https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan",
   "title": "How to downgrade or cancel a plan",
   "publisher": "vendor",
   "quote": "prorated",
   "supports": "the prorated amount shown on a downgrade"
  },
  {
   "id": "s16",
   "url": "https://testimonial.to/guide/articles/export-video-and-text-testimonials",
   "title": "Export video and text testimonials",
   "publisher": "vendor",
   "quote": "Export every testimonial in a Space as CSV, or download one testimonial as an image or video file.",
   "supports": "what can be exported, and the formats"
  },
  {
   "id": "s17",
   "url": "https://testimonial.to/guide/articles/export-video-and-text-testimonials",
   "title": "Export video and text testimonials",
   "publisher": "vendor",
   "quote": "In the right sidebar, open Options and click Export to CSV.",
   "supports": "how to export a Space to CSV"
  },
  {
   "id": "s18",
   "url": "https://testimonial.to/guide/articles/export-video-and-text-testimonials",
   "title": "Export video and text testimonials",
   "publisher": "vendor",
   "quote": "Click Download Files, then Video.",
   "supports": "downloading a video testimonial"
  },
  {
   "id": "s19",
   "url": "https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan",
   "title": "How to downgrade or cancel a plan",
   "publisher": "vendor",
   "quote": "Changes to your subscription apply to your whole account, not a single space.",
   "supports": "plan changes are account-wide"
  },
  {
   "id": "s20",
   "url": "https://testimonial.to/guide/articles/how-to-delete-your-testimonial-account",
   "title": "How to delete your Testimonial account",
   "publisher": "vendor",
   "quote": "Testimonial has no in-app button to delete an entire account.",
   "supports": "no in-app account deletion"
  },
  {
   "id": "s21",
   "url": "https://testimonial.to/guide/articles/how-to-delete-your-testimonial-account",
   "title": "How to delete your Testimonial account",
   "publisher": "vendor",
   "quote": "If you need the account closed and your data removed (including a GDPR or similar request), message us in the chat widget from the account email.",
   "supports": "how to request deletion"
  },
  {
   "id": "s22",
   "url": "https://testimonial.to/guide/articles/how-to-delete-your-testimonial-account",
   "title": "How to delete your Testimonial account",
   "publisher": "vendor",
   "quote": "cannot be undone",
   "supports": "deletion is permanent"
  },
  {
   "id": "s23",
   "url": "https://testimonial.to/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "7 days free trial, cancel anytime",
   "supports": "paid plans start with a trial"
  },
  {
   "id": "s24",
   "url": "https://testimonial.to/guide/articles/refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "A charge that posted after you already canceled, when the billing cycle should have ended",
   "supports": "charges that are usually refunded"
  },
  {
   "id": "s25",
   "url": "https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan",
   "title": "How to downgrade or cancel a plan",
   "publisher": "vendor",
   "quote": "Check again",
   "supports": "re-checking the Downgrade Gate"
  },
  {
   "id": "s26",
   "url": "https://testimonial.to/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Public testimonial page",
   "supports": "the Free plan includes a public page"
  },
  {
   "id": "s27",
   "url": "https://testimonial.to/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Wall of Love widgets",
   "supports": "the Free plan includes Wall of Love widgets"
  },
  {
   "id": "s28",
   "url": "https://testimonial.to/guide/articles/export-video-and-text-testimonials",
   "title": "Export video and text testimonials",
   "publisher": "vendor",
   "quote": "Click Share, then Create an Image.",
   "supports": "downloading a text testimonial as an image"
  },
  {
   "id": "s29",
   "url": "https://testimonial.to/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "2 months off",
   "supports": "yearly billing discount"
  },
  {
   "id": "s30",
   "url": "https://testimonial.to/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "$300 billed annually",
   "supports": "Starter's yearly price"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Testimonial.to's Terms of Service page (testimonial.to/tos) couldn't be read, so auto-renewal and post-termination data terms aren't confirmed",
   "Which team roles can change the plan, and what confirms the cancellation, are not documented",
   "How Enterprise (custom pricing) customers cancel is not documented",
   "Whether Wall of Love widgets stay live for testimonials hidden after 14 days is not documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Routes, refund, free plan and export re-checked against the help center and pricing page: no errors found",
    "Export: added the text-testimonial image steps (three-dot icon, Share, Create an Image)",
    "Added yearly billing (2 months off) to pay_less",
    "Terms of Service still couldn't be read; left in unverified"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "testimonial_to",
  "name": "Testimonial.to",
  "recipes": [
   {
    "id": "replace-testimonial-to",
    "title": "Testimonial collection and widgets",
    "best_year_one_net": 310
   }
  ]
 },
 "page": "https://stackcut.io/cancel/testimonial_to",
 "json": "https://stackcut.io/exits/testimonial_to.json",
 "evidence": {
  "packet_revision": "ed101c2d9443ba7d0c7cd720acb4b12f7d9d6b2019df58c4ee2c7ced93e9f8f8",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "testimonial-to--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}