{
 "id": "teamviewer",
 "name": "TeamViewer",
 "category": "productivity",
 "website": "https://www.teamviewer.com",
 "domains": [
  "teamviewer.com"
 ],
 "summary": "Annual plans: in the Customer Portal, go to Subscription, Manage subscription, More options, then Terminate, at least 28 days before the 12-month term ends. Enterprise licenses, multi-year deals and reseller purchases need a support ticket instead. You can't end a term early.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Annual subscriptions bought directly from TeamViewer (yearly Remote Access, Business, Premium and Corporate plans and their add-ons)",
   "who": "A Customer Portal user: a Company Profile administrator, or a member whose role has the Billings permission",
   "method": "self_serve",
   "start_url": "https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/",
   "steps": [
    {
     "do": "Sign in to the TeamViewer Customer Portal with your TeamViewer credentials",
     "expect": null
    },
    {
     "do": "Go to Subscription, then Manage subscription",
     "expect": null
    },
    {
     "do": "Click More options in the top right corner",
     "expect": "Terminate"
    },
    {
     "do": "Click Terminate",
     "expect": null
    },
    {
     "do": "Changed your mind? Go back to Subscription, then Manage subscription, and click Reactivate",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The portal's Terminate option is the EULA's notice of non-renewal: the subscription runs to the end of the current 12-month term and doesn't renew. Ordinary termination is excluded during the term",
   "notice": "At least 28 calendar days before the end of the current term",
   "refund": "Only where the contract provides a test period: end it within seven calendar days of the contract starting, and get a refund of prepaid, unused fees for that software",
   "fees": "No early-termination fee is stated, but you can't end the contract early during the Subscription Term",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s24",
    "s27",
    "s28",
    "s29",
    "s10",
    "s7",
    "s31",
    "s8",
    "s11",
    "s12",
    "s13"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Enterprise licenses (such as TeamViewer One and Tensor), multi-year deals, and any contract you'd rather end in writing",
   "who": "The customer on the contract",
   "method": "form",
   "start_url": "https://www.teamviewer.com/en/global/support/customer-support/",
   "steps": [
    {
     "do": "Submit a support ticket saying you don't want the contract to renew, at least 28 calendar days before the current term ends, or tell your account manager",
     "expect": null
    },
    {
     "do": "Alternatively, send a signed letter to the TeamViewer entity named on its contracting-entities page; notice given orally counts only once TeamViewer acknowledges it in writing",
     "expect": null
    }
   ],
   "confirm_by": "Written acknowledgment from TeamViewer (needed for notice given orally)",
   "effective": "The contract runs to the end of the current term, because ordinary termination is excluded during the Subscription Term",
   "notice": "At least 28 calendar days before the end of the Initial Term or any Renewal Term",
   "refund": null,
   "fees": "Fees are invoiced at the start of each renewal term, so a renewal you don't stop is billed",
   "source_ids": [
    "s25",
    "s26",
    "s6",
    "s34",
    "s7",
    "s8",
    "s9",
    "s23",
    "s32",
    "s21"
   ],
   "label": "Enterprise licenses and multi-year deals"
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought from a TeamViewer reseller",
   "applies_to": "TeamViewer licenses purchased from an authorized reseller",
   "who": "The customer on the contract",
   "method": "form",
   "start_url": "https://www.teamviewer.com/en/global/support/customer-support/",
   "steps": [
    {
     "do": "Don't look for a Terminate button: reseller customers can't use the TeamViewer Customer Portal",
     "expect": null
    },
    {
     "do": "Give TeamViewer notice of non-renewal by support request or signed letter at least 28 calendar days before the term ends, and ask your reseller how its billing ends",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The contract runs to the end of the current term; ordinary termination is excluded during the Subscription Term",
   "notice": "At least 28 calendar days before the end of the Initial Term or any Renewal Term",
   "refund": null,
   "fees": "Payment terms are the reseller's, not the EULA's",
   "source_ids": [
    "s30",
    "s33",
    "s9",
    "s23",
    "s7",
    "s8"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "A free-of-charge version of selected products, for personal and non-commercial use only",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "s14"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "A 30% discount for non-profit and education customers on TeamViewer technology",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "s15"
   ]
  }
 ],
 "export": [
  {
   "data": "Data stored in the Software, the TeamViewer account and the TeamViewer Management Console",
   "how": "Export it by means of the Software functions before the contract terminates or expires",
   "format": null,
   "limits": "TeamViewer is not obliged to release the data after termination",
   "source_ids": [
    "s17",
    "s18",
    "s19",
    "s20"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "When the contract terminates or expires, the license ends immediately",
  "data_kept": "Data processed for the contract is deleted in line with applicable law, the contract and the Data Processing Agreement, unless TeamViewer must keep it by law. No time period is stated",
  "you_lose": [
   "Access to the data stored in the Software, the TeamViewer account and the TeamViewer Management Console"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Subscription licenses are sold to businesses, not consumers, according to the EULA",
   "The portal's Terminate option covers annual subscriptions only; enterprise licenses, multi-year deals and reseller purchases need a support ticket or the account manager",
   "Submitting a support ticket needs a TeamViewer account linked to a valid license",
   "Send notice at least 28 calendar days before the term ends; later notice means another 12-month term is billed",
   "Export your data before the contract ends, since TeamViewer says the customer is responsible for it"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/",
   "title": "TeamViewer Customer Portal",
   "publisher": "vendor",
   "quote": "Sign in with your TeamViewer credentials.",
   "supports": "sign-in is needed"
  },
  {
   "id": "s2",
   "url": "https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/",
   "title": "TeamViewer Customer Portal",
   "publisher": "vendor",
   "quote": "Subscription → Manage subscription",
   "supports": "the menu path to the subscription"
  },
  {
   "id": "s3",
   "url": "https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/",
   "title": "TeamViewer Customer Portal",
   "publisher": "vendor",
   "quote": "More options",
   "supports": "the menu that holds the terminate option"
  },
  {
   "id": "s4",
   "url": "https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/",
   "title": "TeamViewer Customer Portal",
   "publisher": "vendor",
   "quote": "Terminate",
   "supports": "the final portal step"
  },
  {
   "id": "s5",
   "url": "https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/",
   "title": "TeamViewer Customer Portal",
   "publisher": "vendor",
   "quote": "multi-year deals cannot be terminated through the Customer Portal.",
   "supports": "the portal can't end multi-year deals"
  },
  {
   "id": "s6",
   "url": "https://www.teamviewer.com/en/pricing/",
   "title": "TeamViewer pricing and cancellation FAQ",
   "publisher": "vendor",
   "quote": "Your subscription will automatically renew every 12 months unless you terminate your contract by submitting a support ticket",
   "supports": "auto-renewal every 12 months, and cancelling by support ticket"
  },
  {
   "id": "s7",
   "url": "https://www.teamviewer.com/en/legal/eula/",
   "title": "TeamViewer End User License Agreement",
   "publisher": "vendor",
   "quote": "no less than twenty-eight (28) calendar days prior to the end of the Initial Term or any Renewal Term that the Contract shall not renew.",
   "supports": "the 28-day non-renewal notice"
  },
  {
   "id": "s8",
   "url": "https://www.teamviewer.com/en/legal/eula/",
   "title": "TeamViewer End User License Agreement",
   "publisher": "vendor",
   "quote": "Ordinary termination rights are excluded during the Subscription Term.",
   "supports": "no early termination during the term"
  },
  {
   "id": "s9",
   "url": "https://www.teamviewer.com/en/legal/eula/",
   "title": "TeamViewer End User License Agreement",
   "publisher": "vendor",
   "quote": "(i) by submitting a support request via www.teamviewer.com/en/global/support/customer-support/,",
   "supports": "notice by support request"
  },
  {
   "id": "s10",
   "url": "https://www.teamviewer.com/en/legal/eula/",
   "title": "TeamViewer End User License Agreement",
   "publisher": "vendor",
   "quote": "(ii) by using the subscription management function (if available) in the customer portal provided by TeamViewer",
   "supports": "notice can be given in the customer portal"
  },
  {
   "id": "s11",
   "url": "https://www.teamviewer.com/en/legal/eula/",
   "title": "TeamViewer End User License Agreement",
   "publisher": "vendor",
   "quote": "Licenses for Subscription are exclusively available to businesses and not provided to consumers.",
   "supports": "subscriptions are for businesses"
  },
  {
   "id": "s12",
   "url": "https://www.teamviewer.com/en/legal/eula/",
   "title": "TeamViewer End User License Agreement",
   "publisher": "vendor",
   "quote": "If the Contract provides for a test period, Customer may terminate the Contract within seven (7) calendar days of the conclusion of the Contract.",
   "supports": "the seven-day test period"
  },
  {
   "id": "s13",
   "url": "https://www.teamviewer.com/en/legal/eula/",
   "title": "TeamViewer End User License Agreement",
   "publisher": "vendor",
   "quote": "Customer shall be provided with a refund of any prepaid, unused fees (if any) paid to TeamViewer for the applicable Software that is subject to the test period.",
   "supports": "the refund in a test period"
  },
  {
   "id": "s14",
   "url": "https://www.teamviewer.com/en/legal/eula/",
   "title": "TeamViewer End User License Agreement",
   "publisher": "vendor",
   "quote": "TeamViewer may provide a free-of-charge version for selected Software Products to Customer solely for personal and non-commercial purposes",
   "supports": "the free version and who may use it"
  },
  {
   "id": "s15",
   "url": "https://www.teamviewer.com/en/pricing/",
   "title": "TeamViewer pricing and cancellation FAQ",
   "publisher": "vendor",
   "quote": "Non-profit and education 30% discount on TeamViewer technology.",
   "supports": "the non-profit and education discount"
  },
  {
   "id": "s16",
   "url": "https://www.teamviewer.com/en/legal/eula/",
   "title": "TeamViewer End User License Agreement",
   "publisher": "vendor",
   "quote": "the granted License shall end forthwith",
   "supports": "the license ends on termination"
  },
  {
   "id": "s17",
   "url": "https://www.teamviewer.com/en/legal/eula/",
   "title": "TeamViewer End User License Agreement",
   "publisher": "vendor",
   "quote": "Customer shall be solely responsible for exporting the data – as far as possible – prior to the termination",
   "supports": "the customer must export the data before termination"
  },
  {
   "id": "s18",
   "url": "https://www.teamviewer.com/en/legal/eula/",
   "title": "TeamViewer End User License Agreement",
   "publisher": "vendor",
   "quote": "by means of the Software functions",
   "supports": "export uses the software's own functions"
  },
  {
   "id": "s19",
   "url": "https://www.teamviewer.com/en/legal/eula/",
   "title": "TeamViewer End User License Agreement",
   "publisher": "vendor",
   "quote": "Customer shall no longer have access to the data stored in the Software, the TeamViewer account and the TeamViewer Management Console",
   "supports": "what is lost on termination"
  },
  {
   "id": "s20",
   "url": "https://www.teamviewer.com/en/legal/eula/",
   "title": "TeamViewer End User License Agreement",
   "publisher": "vendor",
   "quote": "TeamViewer shall not be obligated to any further release of data.",
   "supports": "no obligation to release data after termination"
  },
  {
   "id": "s21",
   "url": "https://www.teamviewer.com/en/legal/eula/",
   "title": "TeamViewer End User License Agreement",
   "publisher": "vendor",
   "quote": "TeamViewer shall invoice the respective fee (i) for the Subscription License at the date of the Contract, and, if applicable, subsequently at the beginning of each Renewal Term",
   "supports": "fees are invoiced at each renewal"
  },
  {
   "id": "s22",
   "url": "https://www.teamviewer.com/en/legal/eula/",
   "title": "TeamViewer End User License Agreement",
   "publisher": "vendor",
   "quote": "shall be deleted in compliance with applicable law, the Contract and the Data Processing Agreement, unless TeamViewer is obligated by law to store it.",
   "supports": "how data is handled after the contract ends"
  },
  {
   "id": "s23",
   "url": "https://www.teamviewer.com/en/legal/eula/",
   "title": "TeamViewer End User License Agreement",
   "publisher": "vendor",
   "quote": "(iv) by signed letter, addressed to the respective TeamViewer entity as set forth at",
   "supports": "notice by signed letter"
  },
  {
   "id": "s24",
   "url": "https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/",
   "title": "TeamViewer Customer Portal",
   "publisher": "vendor",
   "quote": "The Terminate option in the Customer Portal is available only for annual subscriptions of",
   "supports": "the portal's Terminate option covers annual subscriptions only"
  },
  {
   "id": "s25",
   "url": "https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/",
   "title": "TeamViewer Customer Portal",
   "publisher": "vendor",
   "quote": "Enterprise licenses (such as TeamViewer One and Tensor) and multi-year deals cannot be terminated through the Customer Portal.",
   "supports": "enterprise licenses and multi-year deals are excluded from the portal"
  },
  {
   "id": "s26",
   "url": "https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/",
   "title": "TeamViewer Customer Portal",
   "publisher": "vendor",
   "quote": "For these licenses, submit a support ticket or contact your account manager.",
   "supports": "how enterprise and multi-year deals are terminated"
  },
  {
   "id": "s27",
   "url": "https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/",
   "title": "TeamViewer Customer Portal",
   "publisher": "vendor",
   "quote": "Members who have this permission can access the Customer Portal.",
   "supports": "who can use the Customer Portal"
  },
  {
   "id": "s28",
   "url": "https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/",
   "title": "TeamViewer Customer Portal",
   "publisher": "vendor",
   "quote": "assign the Billings permission to the appropriate role in the Permissions section.",
   "supports": "the Billings permission grants portal access"
  },
  {
   "id": "s29",
   "url": "https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/",
   "title": "TeamViewer Customer Portal",
   "publisher": "vendor",
   "quote": "If your subscription has already been terminated, you can easily reactivate it in the Customer Portal.",
   "supports": "a terminated subscription can be reactivated"
  },
  {
   "id": "s30",
   "url": "https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/",
   "title": "TeamViewer Customer Portal",
   "publisher": "vendor",
   "quote": "At the moment, the customers who purchased the TeamViewer license from the resellers are not able to use TeamViewer Customer Portal.",
   "supports": "reseller customers can't use the Customer Portal"
  },
  {
   "id": "s31",
   "url": "https://www.teamviewer.com/en/legal/eula/",
   "title": "TeamViewer End User License Agreement",
   "publisher": "vendor",
   "quote": "the initial term of the Contract for Subscription shall be twelve (12) months",
   "supports": "the initial term is 12 months"
  },
  {
   "id": "s32",
   "url": "https://www.teamviewer.com/en/legal/eula/",
   "title": "TeamViewer End User License Agreement",
   "publisher": "vendor",
   "quote": "(iii) orally, provided the termination is subsequently acknowledged by the other party in text form",
   "supports": "oral notice counts once acknowledged in text form"
  },
  {
   "id": "s33",
   "url": "https://www.teamviewer.com/en/legal/eula/",
   "title": "TeamViewer End User License Agreement",
   "publisher": "vendor",
   "quote": "with exception for the payment terms",
   "supports": "for reseller purchases, the EULA applies except the payment terms"
  },
  {
   "id": "s34",
   "url": "https://www.teamviewer.com/en/pricing/",
   "title": "TeamViewer pricing and cancellation FAQ",
   "publisher": "vendor",
   "quote": "at least 28 days before the end of the initial term or any renewal term.",
   "supports": "the pricing FAQ's 28-day notice"
  },
  {
   "id": "s35",
   "url": "https://www.teamviewer.com/en/pricing/",
   "title": "TeamViewer pricing and cancellation FAQ",
   "publisher": "vendor",
   "quote": "annual subscriptions, which are paid for and renewed on an annual basis.",
   "supports": "plans are billed and renewed yearly"
  },
  {
   "id": "s36",
   "url": "https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/contact-support/submit-a-ticket/",
   "title": "Submit a ticket",
   "publisher": "vendor",
   "quote": "If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community.",
   "supports": "ticket submission needs a licensed account"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The Customer Portal article doesn't describe what you see after clicking Terminate or what confirmation TeamViewer sends",
   "TeamViewer's pages don't say how long account data is kept after a contract ends",
   "For licenses bought from a reseller, TeamViewer's pages don't describe the reseller's own cancellation or refund terms",
   "The export format isn't documented in TeamViewer's EULA or help pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked the portal steps, the 28-day notice, auto-renewal, test-period refund and data terms against the Customer Portal article, pricing FAQ and EULA; confirmed",
    "Portal route: limited to annual subscriptions (yearly Remote Access, Business, Premium, Corporate and add-ons) and named who can use it (administrators or roles with the Billings permission)",
    "Enterprise route: added that TeamViewer One and Tensor licenses also need a support ticket or the account manager, and that oral notice needs written acknowledgment",
    "Added a reseller route: reseller customers can't use the Customer Portal and the reseller's payment terms apply",
    "Added that a terminated subscription can be reactivated in the portal; the non-profit and education discount is now typed as such",
    "No App Store or Google Play billing is documented on TeamViewer's license or support pages"
   ]
  }
 },
 "delete_account": {
  "url": "https://login.teamviewer.com",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/teamviewer",
 "json": "https://stackcut.io/exits/teamviewer.json",
 "evidence": {
  "packet_revision": "ba0d4ee678efe88dafe754b6c9d918ecd6dcbb2784b6168879f87985c24290dc",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "teamviewer--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "teamviewer--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "teamviewer--reseller-or-partner--r3",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}