{
 "id": "teampassword",
 "name": "TeamPassword",
 "category": "security_privacy",
 "website": "https://teampassword.com",
 "domains": [
  "teampassword.com",
  "help.teampassword.com"
 ],
 "summary": "Cancel by emailing TeamPassword Support as an Admin or Owner; after exporting your records the terms also ask you to call Support. Cancellation takes effect at the end of the billing cycle (the help article also says it can be immediate). No refunds, and deleted data can't be retrieved, so export first.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "By email to Support",
   "applies_to": "Subscriptions billed directly by TeamPassword",
   "who": "An Admin or Owner of the organization (Support checks the role)",
   "method": "email",
   "start_url": "https://help.teampassword.com/en/articles/5023084-canceling-your-account",
   "steps": [
    {
     "do": "Export your records first: as an Admin or Owner, click your avatar, choose your Team, then Export Records and Download CSV. Export your private records from Settings, then Export Accounts",
     "expect": "Download CSV"
    },
    {
     "do": "Email TeamPassword Support at the address shown in the Canceling Your Account article or the Subscription Terms and ask to cancel",
     "expect": null
    },
    {
     "do": "Answer Support's checks: they verify your role (Admin or Owner), and confirm that your team has exported its records and understands deleted data can't be retrieved",
     "expect": null
    },
    {
     "do": "Once your organization's records are exported, call Support at +1-979-256-2462, or leave a contact number by chat or email, as the Subscription Terms ask",
     "expect": null
    },
    {
     "do": "Wait for Support to finalize the confirmations; the account is then cancelled",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current billing cycle, per the Subscription Terms; the help article says immediately or at the end of the current billing cycle",
   "notice": null,
   "refund": "None: TeamPassword does not offer refunds, and no refunds or credits are given for unused portions of a subscription period unless required by law",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move to a lower plan (for example Enterprise to Standard). Downgrades take effect at the start of the next billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s9"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "20% off every plan for verified 501(c)(3) organizations; send your 501(c)(3) documentation to TeamPassword's team",
   "evidence": "documented",
   "source_ids": [
    "s10",
    "s17",
    "s18"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Plans are offered on a monthly or yearly basis. Switching from monthly to yearly charges the card on file immediately",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s20"
   ]
  }
 ],
 "export": [
  {
   "data": "Organization (shared) records",
   "how": "As an Admin or Owner, click your avatar, choose your Team, select Export Records, confirm your credentials, then Download CSV",
   "format": "CSV (unencrypted plain text)",
   "limits": "Only organization admins/owners can export organization records",
   "source_ids": [
    "s21",
    "s22",
    "s23",
    "s24"
   ]
  },
  {
   "data": "Your private records",
   "how": "Click your avatar, open Settings, select Export Accounts, confirm your credentials, then Download CSV",
   "format": "CSV (unencrypted plain text)",
   "limits": null,
   "source_ids": [
    "s25",
    "s26"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Immediately, or at the end of the current billing cycle",
  "data_kept": "No retention period is stated. Once data is deleted it cannot be retrieved",
  "you_lose": [
   "Deleted data, which cannot be retrieved",
   "Any records your team didn't export before the account is cancelled"
  ]
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": false,
  "retention_step": "Support verifies your role and asks you to confirm that records are exported and that you understand deleted data can't be retrieved",
  "tips": [
   "Export organization records and each user's private records before asking to cancel: Support asks you to confirm this, and deleted data can't be retrieved",
   "The exported CSV is unencrypted plain text; store it securely",
   "Only Admins or Owners can open Billing or export organization records, so ask one to cancel if you are not",
   "Exporting needs a signed-in Admin or Owner; the cancel request itself goes by email and phone",
   "No refunds or credits for unused time, as the Subscription Terms state"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.teampassword.com/en/articles/5023084-canceling-your-account",
   "title": "Canceling Your Account",
   "publisher": "vendor",
   "quote": "To cancel your account, please contact Support at",
   "supports": "cancelling is by contacting Support"
  },
  {
   "id": "s2",
   "url": "https://help.teampassword.com/en/articles/5023084-canceling-your-account",
   "title": "Canceling Your Account",
   "publisher": "vendor",
   "quote": "We need to verify your role on the team whether or not you are an Admin or Owner on the account.",
   "supports": "Support checks the role"
  },
  {
   "id": "s3",
   "url": "https://help.teampassword.com/en/articles/5023084-canceling-your-account",
   "title": "Canceling Your Account",
   "publisher": "vendor",
   "quote": "We want to make sure that you and your team have exported any records that you may need.",
   "supports": "export before cancelling"
  },
  {
   "id": "s4",
   "url": "https://help.teampassword.com/en/articles/5023084-canceling-your-account",
   "title": "Canceling Your Account",
   "publisher": "vendor",
   "quote": "We want to make sure that you understand that once your data is deleted, we will be unable to retrieve it",
   "supports": "deleted data can't be recovered"
  },
  {
   "id": "s5",
   "url": "https://help.teampassword.com/en/articles/5023084-canceling-your-account",
   "title": "Canceling Your Account",
   "publisher": "vendor",
   "quote": "Once confirmations are finalized, your account will be canceled immediately or at the end of your current billing cycle.",
   "supports": "when the account is cancelled"
  },
  {
   "id": "s6",
   "url": "https://help.teampassword.com/en/articles/5023084-canceling-your-account",
   "title": "Canceling Your Account",
   "publisher": "vendor",
   "quote": "As per our Subscription Terms, TeamPassword does not offer refunds.",
   "supports": "no refunds"
  },
  {
   "id": "s7",
   "url": "https://teampassword.com/terms",
   "title": "Subscription Terms",
   "publisher": "vendor",
   "quote": "Cancellations take effect at the end of the current billing cycle",
   "supports": "the terms' timing for cancellation"
  },
  {
   "id": "s8",
   "url": "https://teampassword.com/terms",
   "title": "Subscription Terms",
   "publisher": "vendor",
   "quote": "no refunds or credits will be provided for unused portions of a subscription period unless required by law.",
   "supports": "no refunds or credits for unused time"
  },
  {
   "id": "s9",
   "url": "https://teampassword.com/terms",
   "title": "Subscription Terms",
   "publisher": "vendor",
   "quote": "Downgrades take effect at the start of the next billing cycle.",
   "supports": "downgrade timing"
  },
  {
   "id": "s10",
   "url": "https://teampassword.com/pricing",
   "title": "TeamPassword pricing",
   "publisher": "vendor",
   "quote": "See Non-Profit Program",
   "supports": "the pricing page links to the Non-Profit Program"
  },
  {
   "id": "s11",
   "url": "https://help.teampassword.com/en/articles/6026521-billing",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "Only Admins or Owners have access to the organization's Billing",
   "supports": "who can open Billing"
  },
  {
   "id": "s12",
   "url": "https://teampassword.com/terms",
   "title": "Subscription Terms",
   "publisher": "vendor",
   "quote": "Ensure you understand that once your data is deleted, it cannot be retrieved.",
   "supports": "deleted data can't be retrieved"
  },
  {
   "id": "s13",
   "url": "https://teampassword.com/terms",
   "title": "Subscription Terms",
   "publisher": "vendor",
   "quote": "To cancel your account, please contact our Support team at",
   "supports": "the terms' cancel route: contact Support by email"
  },
  {
   "id": "s14",
   "url": "https://teampassword.com/terms",
   "title": "Subscription Terms",
   "publisher": "vendor",
   "quote": "Once you've exported all records from your organization's account, please call +1-979-256-2462",
   "supports": "the call to Support after exporting"
  },
  {
   "id": "s15",
   "url": "https://teampassword.com/terms",
   "title": "Subscription Terms",
   "publisher": "vendor",
   "quote": "We require this procedure to adhere to GDPR requirements and maintain proper controls around your data.",
   "supports": "why cancelling goes through Support"
  },
  {
   "id": "s16",
   "url": "https://teampassword.com/terms",
   "title": "Subscription Terms",
   "publisher": "vendor",
   "quote": "Your subscription will continue until canceled, with payments charged in advance on a recurring basis.",
   "supports": "auto-renewal until cancelled"
  },
  {
   "id": "s17",
   "url": "https://teampassword.com/for-non-profits",
   "title": "TeamPassword for Non-Profits",
   "publisher": "vendor",
   "quote": "TeamPassword offers a 20% discount to verified 501(c)(3) organizations, on every plan.",
   "supports": "non-profit discount amount and eligibility"
  },
  {
   "id": "s18",
   "url": "https://teampassword.com/for-non-profits",
   "title": "TeamPassword for Non-Profits",
   "publisher": "vendor",
   "quote": "Share your 501(c)(3) documentation with our team.",
   "supports": "how to apply for the non-profit discount"
  },
  {
   "id": "s19",
   "url": "https://teampassword.com/terms",
   "title": "Subscription Terms",
   "publisher": "vendor",
   "quote": "on a monthly and yearly basis",
   "supports": "monthly and yearly billing"
  },
  {
   "id": "s20",
   "url": "https://teampassword.com/pricing",
   "title": "TeamPassword pricing",
   "publisher": "vendor",
   "quote": "changing from monthly to yearly will immediately charge the card on file",
   "supports": "switching to yearly charges immediately"
  },
  {
   "id": "s21",
   "url": "https://help.teampassword.com/en/articles/3974928-exporting-organization-records",
   "title": "Exporting Organization Records",
   "publisher": "vendor",
   "quote": "Only organization admins/owners can export organization records.",
   "supports": "who can export organization records"
  },
  {
   "id": "s22",
   "url": "https://help.teampassword.com/en/articles/3974928-exporting-organization-records",
   "title": "Exporting Organization Records",
   "publisher": "vendor",
   "quote": "Select \"Export Records\" from the menu on the left.",
   "supports": "export menu name"
  },
  {
   "id": "s23",
   "url": "https://help.teampassword.com/en/articles/3974928-exporting-organization-records",
   "title": "Exporting Organization Records",
   "publisher": "vendor",
   "quote": "Wait a moment for your data to populate the window, then click the button to Download CSV.",
   "supports": "CSV download"
  },
  {
   "id": "s24",
   "url": "https://help.teampassword.com/en/articles/3974928-exporting-organization-records",
   "title": "Exporting Organization Records",
   "publisher": "vendor",
   "quote": "WARNING: This will export your records into a plain text file.",
   "supports": "export is unencrypted plain text"
  },
  {
   "id": "s25",
   "url": "https://help.teampassword.com/en/articles/5974343-exporting-private-records",
   "title": "Exporting Private Records",
   "publisher": "vendor",
   "quote": "Select \"Export Accounts\" from the menu on the left.",
   "supports": "private-records export menu name"
  },
  {
   "id": "s26",
   "url": "https://help.teampassword.com/en/articles/5974343-exporting-private-records",
   "title": "Exporting Private Records",
   "publisher": "vendor",
   "quote": "records that you have saved for your private use",
   "supports": "private records are exported separately"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The help article says the account is cancelled immediately or at the end of the billing cycle, while the Subscription Terms say the end of the cycle; which applies to you isn't stated",
   "How Support confirms the cancellation (an email or a status change) isn't documented",
   "No notice period for cancelling is stated in the Subscription Terms",
   "The pricing page doesn't clearly label which per-user price is monthly and which is yearly, so the yearly saving isn't confirmed",
   "TeamPassword has iOS and Android apps, but its help pages don't say whether subscriptions can be bought or cancelled through the App Store or Google Play"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added the Subscription Terms step to call Support (+1-979-256-2462) after exporting records",
    "Set the effective date to the end of the billing cycle per the terms, keeping the help article's 'immediately' as a noted conflict",
    "Added export steps for organization and private records from TeamPassword's export articles (the draft said none were documented)",
    "Filled in the Non-Profit Program (20% off for verified 501(c)(3) organizations) and added yearly billing",
    "Rewrote the not-confirmed notes; all existing quotes re-checked"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/teampassword",
 "json": "https://stackcut.io/exits/teampassword.json",
 "evidence": {
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  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "teampassword--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
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     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}