{
 "id": "teachable",
 "name": "Teachable",
 "category": "education_learning",
 "website": "https://www.teachable.com",
 "domains": [
  "teachable.com"
 ],
 "summary": "The school's Primary Owner opens Settings > Billing, selects Manage Plan, then Cancel Plan; it takes effect at the end of the billing cycle. Gotcha: there's no free plan, so the school goes offline; delete custom domains first, and student subscriptions can keep charging for up to 30 days.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Teachable school plans billed by Teachable (Starter, Builder, Growth), monthly or annual",
   "who": "The school's Primary Owner only",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "First delete any custom domains and make your Teachable subdomain primary (the cancellation can't be finalized while custom domains exist), and export your student list and records",
     "expect": null
    },
    {
     "do": "In your school admin, go to Settings > Billing",
     "expect": "Manage Plan, in the top right corner"
    },
    {
     "do": "Select Manage Plan, then Cancel Plan",
     "expect": "a series of steps to ensure you understand the impact of canceling your school plan"
    },
    {
     "do": "If students have active subscriptions, review and manage them when prompted, then follow the prompts to confirm your cancellation",
     "expect": "a banner showing the date your plan will end, with an option to resume your subscription"
    },
    {
     "do": "For a refund within 30 days of signing up or upgrading, contact Teachable support in writing after cancelling, with your school URL, billing date, cancellation date and account email",
     "expect": null
    }
   ],
   "confirm_by": "The Cancel Plan button is replaced by a banner showing the date the plan will end, with a Resume subscription option",
   "effective": "At the end of the current billing cycle; paid features stay active until then, and the school then goes offline",
   "notice": null,
   "refund": "Refunds within 30 days of signing up for a new paid plan or upgrading to a higher tier (monthly and annual), including charges during a trial if you don't continue, requested in writing; none outside the 30-day window",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s32"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Downgrade to a lower tier in Settings > Plan; it takes effect at the end of the billing cycle. Unpublish products to fit the lower product limit (extra products are unpublished automatically), and you must be under the lower plan's student limit",
   "evidence": "documented",
   "source_ids": [
    "s13",
    "s14",
    "s15"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing saves 22% compared with paying monthly",
   "evidence": "documented",
   "source_ids": [
    "s16"
   ]
  }
 ],
 "export": [
  {
   "data": "User (student) data: name, email, last login, join date, course count, country, address, tags and more",
   "how": "In the admin, open Users, apply any filters and click Export CSV; the file is emailed to the school owner",
   "format": "CSV",
   "limits": "The emailed file must be downloaded within 24 minutes of being sent",
   "source_ids": [
    "s17",
    "s18"
   ]
  },
  {
   "data": "Course content and sales records",
   "how": "Download any content you don't have stored elsewhere and export sales and student records before cancelling",
   "format": null,
   "limits": "Admin access is highly restricted after cancelling; upgrading again (or asking support for a time-limited coupon) restores data exporting",
   "source_ids": [
    "s1",
    "s19"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle",
  "data_kept": "While the school is offline its content, settings and student data stay intact so you can re-upgrade without data loss, but Teachable doesn't guarantee access indefinitely; content is permanently deleted only if you ask for deletion or delete your account",
  "you_lose": [
   "The school: it goes offline and stays offline until you buy a paid plan again (there is no free plan)",
   "Students' access to your content (students with active subscriptions keep access through the end of their paid periods)",
   "Admin access: you can't add, edit or publish products",
   "Custom domains, which must be deleted before the cancellation can be finalized",
   "Student subscriptions you cancel, which students must re-purchase if you reactivate"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Before confirming, you are walked through a series of steps about the impact of cancelling, and asked to review and manage active student subscriptions",
  "tips": [
   "Only the school's Primary Owner can cancel",
   "Cancelling the plan does not stop student subscriptions at once: they can continue, and charge students, for up to 30 days after the plan ends; cancel them on the Sales page to stop billing sooner",
   "Still billed after cancelling? Check for another school, a duplicate account or an undeleted Teachable subdomain, and cancel each",
   "A scheduled cancellation can be undone with the Resume subscription link in the admin banner",
   "Deleting a school (Settings > General > Delete School) is permanent and cancels its billing immediately, but doesn't refund your students' purchases",
   "Pending payouts owed to you are still processed after cancelling",
   "Students paying a school for a membership can cancel that subscription from their own account on the school; it isn't the school's Teachable plan"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan",
   "title": "Cancel Your Paid School Plan",
   "publisher": "vendor",
   "quote": "Download any content you don't have stored elsewhere",
   "supports": "download content before cancelling"
  },
  {
   "id": "s2",
   "url": "https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan",
   "title": "Cancel Your Paid School Plan",
   "publisher": "vendor",
   "quote": "Please note that only the Primary Owner of a school can cancel the school plan.",
   "supports": "who can cancel"
  },
  {
   "id": "s3",
   "url": "https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan",
   "title": "Cancel Your Paid School Plan",
   "publisher": "vendor",
   "quote": "In the top right corner of the Billing page, select Manage Plan, then select Cancel Plan.",
   "supports": "the cancel steps"
  },
  {
   "id": "s4",
   "url": "https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan",
   "title": "Cancel Your Paid School Plan",
   "publisher": "vendor",
   "quote": "You will be walked through a series of steps to ensure you understand the impact of canceling your school plan subscription.",
   "supports": "what the flow shows"
  },
  {
   "id": "s5",
   "url": "https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan",
   "title": "Cancel Your Paid School Plan",
   "publisher": "vendor",
   "quote": "Your cancellation will take effect at the end of your current billing cycle. Until then, your paid features remain active and the cancellation can be reversed.",
   "supports": "when it takes effect"
  },
  {
   "id": "s6",
   "url": "https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan",
   "title": "Cancel Your Paid School Plan",
   "publisher": "vendor",
   "quote": "you'll see a banner showing the date your plan will end, along with an option to resume your subscription.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s7",
   "url": "https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan",
   "title": "Cancel Your Paid School Plan",
   "publisher": "vendor",
   "quote": "if you have any custom domains with Teachable, you must delete them before you can finalize your cancellation.",
   "supports": "custom domains must be deleted first"
  },
  {
   "id": "s8",
   "url": "https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan",
   "title": "Cancel Your Paid School Plan",
   "publisher": "vendor",
   "quote": "Student subscriptions may continue for up to 30 days after your plan ends, and students may still be charged",
   "supports": "student billing continues"
  },
  {
   "id": "s9",
   "url": "https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan",
   "title": "Cancel Your Paid School Plan",
   "publisher": "vendor",
   "quote": "Please note that Teachable no longer offers a free plan. If you cancel your paid plan, your school will remain offline until you upgrade to a new paid plan.",
   "supports": "no free plan; the school stays offline"
  },
  {
   "id": "s10",
   "url": "https://support.teachable.com/en/articles/11682420-request-a-refund-on-your-school",
   "title": "Request a Refund on Your School",
   "publisher": "vendor",
   "quote": "Refunds are available within 30 days of signing up for a new paid plan or upgrading to a higher-tier plan.",
   "supports": "the refund window"
  },
  {
   "id": "s11",
   "url": "https://support.teachable.com/en/articles/11682420-request-a-refund-on-your-school",
   "title": "Request a Refund on Your School",
   "publisher": "vendor",
   "quote": "Refund requests must be made in writing within the 30-day window.",
   "supports": "refunds are requested in writing"
  },
  {
   "id": "s12",
   "url": "https://support.teachable.com/en/articles/11682420-request-a-refund-on-your-school",
   "title": "Request a Refund on Your School",
   "publisher": "vendor",
   "quote": "Before you request a refund, please cancel your school plan from your Settings > Billing page.",
   "supports": "cancel before asking for a refund"
  },
  {
   "id": "s13",
   "url": "https://support.teachable.com/en/articles/11682418-change-your-teachable-plan",
   "title": "Change Your Teachable Plan",
   "publisher": "vendor",
   "quote": "downgrades take effect at the end of your current billing cycle.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s14",
   "url": "https://support.teachable.com/en/articles/11682418-change-your-teachable-plan",
   "title": "Change Your Teachable Plan",
   "publisher": "vendor",
   "quote": "you can unpublish products until your total published product count meets the requirements of your new plan.",
   "supports": "fitting the product limit"
  },
  {
   "id": "s15",
   "url": "https://support.teachable.com/en/articles/11682418-change-your-teachable-plan",
   "title": "Change Your Teachable Plan",
   "publisher": "vendor",
   "quote": "If your school is over the student limit for a lower tier plan, you won't be able to downgrade your plan unless you reduce your student count.",
   "supports": "the student limit"
  },
  {
   "id": "s16",
   "url": "https://www.teachable.com/pricing",
   "title": "Teachable pricing",
   "publisher": "vendor",
   "quote": "Annual billing saves you 22% compared to paying month-to-month.",
   "supports": "annual billing discount"
  },
  {
   "id": "s17",
   "url": "https://support.teachable.com/en/articles/11682398-users",
   "title": "Users",
   "publisher": "vendor",
   "quote": "School owners can export user data to a CSV file. It will be sent to the school owner's email address.",
   "supports": "user export format and delivery"
  },
  {
   "id": "s18",
   "url": "https://support.teachable.com/en/articles/11682398-users",
   "title": "Users",
   "publisher": "vendor",
   "quote": "The file sent to your email must be downloaded within 24 minutes of being sent",
   "supports": "the export download limit"
  },
  {
   "id": "s19",
   "url": "https://support.teachable.com/en/articles/11682418-change-your-teachable-plan",
   "title": "Change Your Teachable Plan",
   "publisher": "vendor",
   "quote": "Upgrading to a paid plan immediately restores your admin features, including tools for managing content and exporting school data.",
   "supports": "exports need a paid plan after cancelling"
  },
  {
   "id": "s20",
   "url": "https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan",
   "title": "Cancel Your Paid School Plan",
   "publisher": "vendor",
   "quote": "Students keep access through the end of their paid billing periods after their last successful charge",
   "supports": "students with subscriptions keep access for their paid period"
  },
  {
   "id": "s21",
   "url": "https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan",
   "title": "Cancel Your Paid School Plan",
   "publisher": "vendor",
   "quote": "To stop student billing sooner, you must manually cancel subscriptions from the Sales page.",
   "supports": "how to stop student billing"
  },
  {
   "id": "s22",
   "url": "https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan",
   "title": "Cancel Your Paid School Plan",
   "publisher": "vendor",
   "quote": "While your school is offline, your content and school settings remain intact, allowing you to re-upgrade your plan without data loss.",
   "supports": "what is kept after cancelling"
  },
  {
   "id": "s23",
   "url": "https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan",
   "title": "Cancel Your Paid School Plan",
   "publisher": "vendor",
   "quote": "Content is only permanently deleted if you explicitly request deletion or delete your account entirely.",
   "supports": "when content is deleted"
  },
  {
   "id": "s24",
   "url": "https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan",
   "title": "Cancel Your Paid School Plan",
   "publisher": "vendor",
   "quote": "You will have limited admin access and won't be able to add, edit, or publish products",
   "supports": "admin access after cancelling"
  },
  {
   "id": "s25",
   "url": "https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan",
   "title": "Cancel Your Paid School Plan",
   "publisher": "vendor",
   "quote": "Any pending payouts will continue to be processed to ensure you receive all owed payments.",
   "supports": "payouts continue"
  },
  {
   "id": "s26",
   "url": "https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan",
   "title": "Cancel Your Paid School Plan",
   "publisher": "vendor",
   "quote": "Any student subscriptions that were canceled must be re-purchased to resume payments.",
   "supports": "cancelled student subscriptions must be re-bought"
  },
  {
   "id": "s27",
   "url": "https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan",
   "title": "Cancel Your Paid School Plan",
   "publisher": "vendor",
   "quote": "It's possible that a school has a Teachable subdomain that wasn't removed, or that you have a duplicate account or multiple schools.",
   "supports": "why billing can continue"
  },
  {
   "id": "s28",
   "url": "https://support.teachable.com/en/articles/11682423-delete-your-school",
   "title": "Delete Your School",
   "publisher": "vendor",
   "quote": "any active billing plan associated with the school will be canceled immediately",
   "supports": "deleting a school cancels billing at once"
  },
  {
   "id": "s29",
   "url": "https://support.teachable.com/en/articles/11682423-delete-your-school",
   "title": "Delete Your School",
   "publisher": "vendor",
   "quote": "Deleting a school does not automatically refund any sales made.",
   "supports": "deleting doesn't refund student sales"
  },
  {
   "id": "s30",
   "url": "https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan",
   "title": "Cancel Your Paid School Plan",
   "publisher": "vendor",
   "quote": "Select the Resume subscription link in that banner to remove the scheduled cancellation and keep your current plan active.",
   "supports": "undoing a scheduled cancellation"
  },
  {
   "id": "s31",
   "url": "https://support.teachable.com/en/articles/11682474-memberships-faq",
   "title": "Memberships FAQ",
   "publisher": "vendor",
   "quote": "Yes, students will have the ability to upgrade, downgrade, change between monthly or annual pricing, or cancel their subscription from their account.",
   "supports": "students cancel memberships themselves"
  },
  {
   "id": "s32",
   "url": "https://support.teachable.com/en/articles/11682420-request-a-refund-on-your-school",
   "title": "Request a Refund on Your School",
   "publisher": "vendor",
   "quote": "Refunds are also available for charges incurred during trial periods if you decide not to continue with Teachable, as well as for unexpected charges during free trials.",
   "supports": "trial charges can be refunded"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "How to cancel a Custom plan arranged with Teachable's sales team (and any notice period) is not documented",
   "No bulk export of course content is documented; the help only says to download content you don't have elsewhere",
   "Teachable's help pages don't mention Apple or Google billing for school plans, so no app-store route is given"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "applies_to: dropped 'Advanced', which is no longer on the pricing page (Starter, Builder, Growth, Custom)",
    "Refund now includes charges during a trial if you don't continue (s32)",
    "Tip added: students cancel membership subscriptions from their own account (s31)",
    "Re-checked all 30 quotes plus the cancel, refund and pricing pages: steps, Primary Owner rule, end-of-cycle timing and 30-day student billing match"
   ]
  }
 },
 "delete_account": {
  "url": "https://support.teachable.com/hc/en-us/articles/5540634496525-Delete-Your-School-or-Account#Deleteyouruseraccount",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "teachable",
  "name": "Teachable",
  "recipes": [
   {
    "id": "replace-teachable",
    "title": "Course platform",
    "best_year_one_net": 1018
   }
  ]
 },
 "page": "https://stackcut.io/cancel/teachable",
 "json": "https://stackcut.io/exits/teachable.json",
 "evidence": {
  "packet_revision": "14d973974cc2507f761365985c8e5586317eb3bc95db3bf991c913def78b167b",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "teachable--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}