{
 "id": "tawk_to",
 "name": "tawk.to",
 "category": "customer_support",
 "website": "https://www.tawk.to",
 "domains": [
  "tawk.to",
  "help.tawk.to",
  "dashboard.tawk.to"
 ],
 "summary": "Cancel each paid subscription in the tawk.to dashboard: Administration, Billing, Purchases and Invoices, then Cancel subscription. Only an account admin can do it, from a desktop or laptop, and each add-on is cancelled separately. Access runs to the end of the billing cycle. The Terms say no refunds.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Paid plans and add-ons",
   "applies_to": "Paid subscriptions on a tawk.to property, including add-ons such as AI Assist and Whitelabel; each subscription is cancelled separately",
   "who": "An account admin. Only admins can access billing settings and make changes to paid plans",
   "method": "self_serve",
   "start_url": "https://dashboard.tawk.to",
   "steps": [
    {
     "do": "Log in to your tawk.to account at dashboard.tawk.to on a desktop or laptop, and select the correct property",
     "expect": null
    },
    {
     "do": "Click Administration in the left navigation bar",
     "expect": null
    },
    {
     "do": "Under Billing in the left submenu, click Purchases and Invoices",
     "expect": "Cancel subscription"
    },
    {
     "do": "Under the plan you want to end, click Cancel subscription",
     "expect": "Reason for canceling"
    },
    {
     "do": "In the pop-up window, select a reason for canceling",
     "expect": "Yes, cancel subscription"
    },
    {
     "do": "Click Yes, cancel subscription",
     "expect": "Your subscription will be canceled."
    }
   ],
   "confirm_by": "The on-screen message Your subscription will be canceled. The help article doesn't mention a confirmation email",
   "effective": "You keep paid features until the end of the current billing cycle; an annual plan stays active for its full term. You won't be billed again until you resubscribe",
   "notice": null,
   "refund": "None. The Terms of Service say no refunds or credits are provided if you downgrade or cancel your service plan",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s28",
    "s4",
    "s5",
    "s6",
    "s29",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s30",
    "s18"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Live chat software is free forever: the tawk.to homepage says Forever free, setup and live in minutes. Paid add-ons are optional, and you can toggle them off any time",
   "evidence": "documented",
   "source_ids": [
    "s25",
    "s23"
   ]
  },
  {
   "type": "free_plan",
   "what": "AI Assist has a forever-free tier for limited volume, so it can stay on at no cost within that limit",
   "evidence": "documented",
   "source_ids": [
    "s24"
   ]
  }
 ],
 "export": [
  {
   "data": "Subscription invoices",
   "how": "Log in, select the property, click Administration, then under Billing click Purchases and Invoices, and click the download icon next to an invoice",
   "format": null,
   "limits": "Only admins can access billing settings",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s17",
    "s16"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle",
  "data_kept": "Not documented. The Terms say tawk.to is not responsible for your data residing on its hardware, and the privacy policy keeps personal information only as long as needed for its purposes, with no period stated after cancelling",
  "you_lose": [
   "Paid add-on features once the billing cycle ends",
   "Content, features or capacity: the Terms say downgrading your service plan may cause loss of content, features, or capacity"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Before the final confirm, the flow asks for a reason in a Reason for canceling field. No retention offer is documented",
  "tips": [
   "Only an account admin can cancel, and each subscription is cancelled separately, so cancel every paid add-on on the property",
   "The cancel steps are for desktops and laptops only",
   "Mid-cycle changes take effect at the start of the next billing cycle",
   "An annual plan must remain active for its full term and can't be paused",
   "A cancelled subscription can be renewed from the Dashboard if you change your mind"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.tawk.to/article/how-do-i-cancel-a-subscription",
   "title": "How do I cancel a tawk.to subscription?",
   "publisher": "vendor",
   "quote": "Log in to your tawk.to account.",
   "supports": "the sign-in step"
  },
  {
   "id": "s2",
   "url": "https://help.tawk.to/article/how-do-i-cancel-a-subscription",
   "title": "How do I cancel a tawk.to subscription?",
   "publisher": "vendor",
   "quote": "Select the correct property.",
   "supports": "choosing the property that holds the subscription"
  },
  {
   "id": "s3",
   "url": "https://help.tawk.to/article/how-do-i-cancel-a-subscription",
   "title": "How do I cancel a tawk.to subscription?",
   "publisher": "vendor",
   "quote": "click Administration",
   "supports": "the Administration menu in the left navigation bar"
  },
  {
   "id": "s4",
   "url": "https://help.tawk.to/article/how-do-i-cancel-a-subscription",
   "title": "How do I cancel a tawk.to subscription?",
   "publisher": "vendor",
   "quote": "Purchases and Invoices",
   "supports": "the Billing submenu page where subscriptions are cancelled"
  },
  {
   "id": "s5",
   "url": "https://help.tawk.to/article/how-do-i-cancel-a-subscription",
   "title": "How do I cancel a tawk.to subscription?",
   "publisher": "vendor",
   "quote": "Cancel subscription",
   "supports": "the button under the plan to end"
  },
  {
   "id": "s6",
   "url": "https://help.tawk.to/article/how-do-i-cancel-a-subscription",
   "title": "How do I cancel a tawk.to subscription?",
   "publisher": "vendor",
   "quote": "Reason for canceling",
   "supports": "the reason field shown before the final confirm"
  },
  {
   "id": "s7",
   "url": "https://help.tawk.to/article/how-do-i-cancel-a-subscription",
   "title": "How do I cancel a tawk.to subscription?",
   "publisher": "vendor",
   "quote": "Click Yes, cancel subscription",
   "supports": "the final confirm button"
  },
  {
   "id": "s8",
   "url": "https://help.tawk.to/article/how-do-i-cancel-a-subscription",
   "title": "How do I cancel a tawk.to subscription?",
   "publisher": "vendor",
   "quote": "Your subscription will be canceled.",
   "supports": "the confirmation message on screen"
  },
  {
   "id": "s9",
   "url": "https://help.tawk.to/article/how-do-i-cancel-a-subscription",
   "title": "How do I cancel a tawk.to subscription?",
   "publisher": "vendor",
   "quote": "You must be an account admin to cancel a subscription.",
   "supports": "who can cancel"
  },
  {
   "id": "s10",
   "url": "https://help.tawk.to/article/how-do-i-cancel-a-subscription",
   "title": "How do I cancel a tawk.to subscription?",
   "publisher": "vendor",
   "quote": "Each subscription is canceled separately.",
   "supports": "each add-on or subscription is cancelled on its own"
  },
  {
   "id": "s11",
   "url": "https://help.tawk.to/article/how-do-i-cancel-a-subscription",
   "title": "How do I cancel a tawk.to subscription?",
   "publisher": "vendor",
   "quote": "you'll still have access to paid features until the end of the current cycle.",
   "supports": "when access ends"
  },
  {
   "id": "s12",
   "url": "https://help.tawk.to/article/how-do-i-cancel-a-subscription",
   "title": "How do I cancel a tawk.to subscription?",
   "publisher": "vendor",
   "quote": "The instructions below are for desktops and laptops only.",
   "supports": "the device limit on the steps"
  },
  {
   "id": "s13",
   "url": "https://help.tawk.to/article/managing-your-billing",
   "title": "Managing your tawk.to billing",
   "publisher": "vendor",
   "quote": "When you cancel a subscription, your plan stays active until the end of the current billing cycle.",
   "supports": "when access ends"
  },
  {
   "id": "s14",
   "url": "https://help.tawk.to/article/managing-your-billing",
   "title": "Managing your tawk.to billing",
   "publisher": "vendor",
   "quote": "You won't be billed for it again until you resubscribe.",
   "supports": "billing stops after cancelling"
  },
  {
   "id": "s15",
   "url": "https://help.tawk.to/article/managing-your-billing",
   "title": "Managing your tawk.to billing",
   "publisher": "vendor",
   "quote": "You can cancel your subscription at any time.",
   "supports": "no notice period is documented"
  },
  {
   "id": "s16",
   "url": "https://help.tawk.to/article/managing-your-billing",
   "title": "Managing your tawk.to billing",
   "publisher": "vendor",
   "quote": "Only Admins can access billing settings and make changes to paid plans.",
   "supports": "who can reach billing and change paid plans"
  },
  {
   "id": "s17",
   "url": "https://help.tawk.to/article/managing-your-billing",
   "title": "Managing your tawk.to billing",
   "publisher": "vendor",
   "quote": "download icon",
   "supports": "invoices can be downloaded from the Purchases and Invoices page"
  },
  {
   "id": "s18",
   "url": "https://www.tawk.to/terms-of-service/",
   "title": "tawk.to Terms of Service",
   "publisher": "vendor",
   "quote": "No refunds or credits for Subscription Charges or other fees or payments will be provided if you elect to downgrade or cancel your service plan.",
   "supports": "no refund on cancelling or downgrading"
  },
  {
   "id": "s19",
   "url": "https://www.tawk.to/terms-of-service/",
   "title": "tawk.to Terms of Service",
   "publisher": "vendor",
   "quote": "tawk.to is not responsible for any of your data residing on our hardware.",
   "supports": "data after the service ends"
  },
  {
   "id": "s20",
   "url": "https://www.tawk.to/terms-of-service/",
   "title": "tawk.to Terms of Service",
   "publisher": "vendor",
   "quote": "You are responsible for backing up your data and information.",
   "supports": "backing up data before cancelling"
  },
  {
   "id": "s21",
   "url": "https://www.tawk.to/terms-of-service/",
   "title": "tawk.to Terms of Service",
   "publisher": "vendor",
   "quote": "Downgrading your service plan may cause loss of content, features, or capacity.",
   "supports": "what can be lost when a plan is reduced"
  },
  {
   "id": "s22",
   "url": "https://www.tawk.to/privacy-policy/",
   "title": "tawk.to Privacy Policy",
   "publisher": "vendor",
   "quote": "We will retain your personal information for as long as is needed to fulfill the purposes outlined in this Policy",
   "supports": "retention, with no period stated after cancelling"
  },
  {
   "id": "s23",
   "url": "https://www.tawk.to/add-ons/",
   "title": "tawk.to add-ons",
   "publisher": "vendor",
   "quote": "Add only what you need, toggle it off any time.",
   "supports": "add-ons are optional and can be turned off"
  },
  {
   "id": "s24",
   "url": "https://www.tawk.to/add-ons/",
   "title": "tawk.to add-ons",
   "publisher": "vendor",
   "quote": "Forever-free tier for limited volume",
   "supports": "AI Assist free tier"
  },
  {
   "id": "s25",
   "url": "https://www.tawk.to/",
   "title": "tawk.to",
   "publisher": "vendor",
   "quote": "Forever free, setup and live in minutes.",
   "supports": "the live chat software is free"
  },
  {
   "id": "s26",
   "url": "https://help.tawk.to/article/how-do-i-change-my-subscription",
   "title": "How do I change my tawk.to subscription?",
   "publisher": "vendor",
   "quote": "If you make changes mid-cycle, the update will take effect at the start of your next billing cycle.",
   "supports": "timing of changes made mid-cycle"
  },
  {
   "id": "s27",
   "url": "https://help.tawk.to/article/how-do-i-renew-my-canceled-subscription",
   "title": "How do I renew my canceled tawk.to subscription?",
   "publisher": "vendor",
   "quote": "You can easily renew a canceled subscription from your tawk.to Dashboard.",
   "supports": "renewing after cancelling"
  },
  {
   "id": "s28",
   "url": "https://help.tawk.to/article/how-do-i-cancel-a-subscription",
   "title": "How do I cancel a tawk.to subscription?",
   "publisher": "vendor",
   "quote": "Under Billing",
   "supports": "the Billing submenu in the left navigation"
  },
  {
   "id": "s29",
   "url": "https://help.tawk.to/article/how-do-i-cancel-a-subscription",
   "title": "How do I cancel a tawk.to subscription?",
   "publisher": "vendor",
   "quote": "A pop-up window will appear, asking you to select a Reason for canceling.",
   "supports": "the reason pop-up before the final confirm"
  },
  {
   "id": "s30",
   "url": "https://help.tawk.to/article/how-do-i-change-my-subscription",
   "title": "How do I change my tawk.to subscription?",
   "publisher": "vendor",
   "quote": "it must remain active for the full term. You can't pause it.",
   "supports": "an annual plan runs to the end of its term and can't be paused"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "How long chats, tickets, contacts and the knowledge base are kept after a subscription ends isn't stated on tawk.to's help or legal pages. The privacy policy gives no period after cancelling",
   "How to export chats, contacts or knowledge-base articles before cancelling isn't confirmed. tawk.to's billing help covers only invoice downloads",
   "Where to switch an add-on off isn't described in tawk.to's billing help. The add-ons page says add-ons can be toggled off any time, but the cancel steps above are the documented route",
   "Whether the property moves to the free plan by itself when a paid plan ends isn't stated in tawk.to's billing help",
   "Add-on prices differ between the add-ons page and the Remove Branding help article, so no add-on prices are given here",
   "How Voice Agents, Data Enrichment and the Hired Agent Service are billed and stopped isn't covered in tawk.to's billing help, and no startup, nonprofit or education discount is confirmed"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against the cancel, billing and change-subscription help articles and the Terms of Service; all quotes confirmed",
    "Reason step now matches the help article: a pop-up asks you to select a reason for canceling",
    "Added that an annual plan must stay active for its full term and can't be paused",
    "Refund now quotes the full Terms sentence: no refunds or credits if you downgrade or cancel your service plan",
    "No App Store, Google Play, reseller or contract billing is documented in tawk.to's billing help, so the single web route stands",
    "Level raised to docs: every route fact comes from tawk.to's own pages; the open items are about data and add-ons"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/tawk_to",
 "json": "https://stackcut.io/exits/tawk_to.json",
 "evidence": {
  "packet_revision": "db4166fd1c67b806ab100bef05c0b82e9ca2c9dfd789898ea1c2cfc3fe391a75",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "tawk-to--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}