{
 "id": "tavus",
 "name": "Tavus",
 "category": "ai_tools",
 "website": "https://www.tavus.io",
 "domains": [
  "tavus.io",
  "platform.tavus.io",
  "help.tavus.io"
 ],
 "summary": "Log in, open the \"Change/Cancel Membership\" section of the Billing Portal/Account Settings page and cancel; on a team only an Admin can. Access runs to the end of the current term, with no prorated refund. The gotcha: Tavus is not obligated to back up your content, so download media files first.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Platform subscriptions",
   "applies_to": "Self-serve paid plans on the Tavus Platform: PALs paid plans and developer plans with a monthly access fee (with or without pay-as-you-go usage)",
   "who": "The account holder, signed in; on a team, only an Admin can change or cancel the shared plan",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Log in to your Tavus account and open the Billing Portal/Account Settings page",
     "expect": "Change/Cancel Membership"
    },
    {
     "do": "Open the Change/Cancel Membership section and cancel your subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can use the subscription until the end of the current subscription term, and it is not renewed after that term expires",
   "notice": null,
   "refund": "No prorated refund of any portion of the subscription fee for the current term. Except as set forth in the agreement, all Platform fees are non-refundable",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s14",
    "s15",
    "s22"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Master Services Agreement",
   "applies_to": "Organizations that signed a separate Master Services Agreement with Tavus, such as Enterprise customers with custom pricing",
   "who": "The organization that signed the agreement",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Check your Master Services Agreement for its term, renewal and termination terms, because that agreement, not the online terms, controls",
     "expect": null
    },
    {
     "do": "Give Tavus notice the way the agreement requires; Tavus support is at support@tavus.io for general questions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s16",
    "s17",
    "s18"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Downgrade to a cheaper plan instead of cancelling; a downgrade takes effect on the first day of the next renewal term",
   "evidence": "documented",
   "source_ids": [
    "s19"
   ]
  },
  {
   "type": "free_plan",
   "what": "Developer Free plan, listed on the pricing page with no upfront payment",
   "evidence": "documented",
   "source_ids": [
    "s12"
   ]
  },
  {
   "type": "free_plan",
   "what": "PALs Free plan, listed on the pricing page for the curious and the naturally chatty",
   "evidence": "documented",
   "source_ids": [
    "s13"
   ]
  }
 ],
 "export": [
  {
   "data": "Media files (generated videos)",
   "how": "Download them from the Tavus Platform where the download option is offered, and keep your own backups",
   "format": null,
   "limits": "Tavus is not obligated to back up your content. Customer Avatars stay inside the Tavus Platform and can't be downloaded",
   "source_ids": [
    "s20",
    "s10",
    "s21"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current subscription term; closing the account also takes effect at the end of the current term of all subscriptions",
  "data_kept": "The terms give no retention period. Once your access ends, Tavus may delete the Customer Content from its live databases; to ask for deletion, write to support@tavus.io",
  "you_lose": [
   "Access to the Tavus Platform, or the feature you lose access to, once the term ends",
   "Customer Content, media files and interactive media files, which Tavus is not obligated to back up",
   "Customer Avatars, which are managed only inside the Tavus Platform and can't be downloaded"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling stops renewal but gives no prorated refund for the current term",
   "A free trial rolls into a paid subscription automatically",
   "Everyone on a team shares one plan; only an Admin can change or cancel it",
   "The terms say you may end the agreement by closing your Account, effective at the end of the current term, but they don't say where to close it; a data deletion request goes to support@tavus.io",
   "Tavus is not obligated to back up Customer Content, so download your media files before cancelling"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.tavus.io/terms-of-service",
   "title": "Tavus Terms of Service",
   "publisher": "vendor",
   "quote": "You may cancel your Subscription by logging into and going to the \"Change/Cancel Membership\" section of your \"Billing Portal/Account Settings\" page.",
   "supports": "where to start the cancellation"
  },
  {
   "id": "s2",
   "url": "https://www.tavus.io/terms-of-service",
   "title": "Tavus Terms of Service",
   "publisher": "vendor",
   "quote": "If you cancel your Subscription, you may use your Subscription until the end of your then-current Subscription term;",
   "supports": "when access ends"
  },
  {
   "id": "s3",
   "url": "https://www.tavus.io/terms-of-service",
   "title": "Tavus Terms of Service",
   "publisher": "vendor",
   "quote": "your Subscription will not be renewed after your then-current term expires.",
   "supports": "no renewal after the term"
  },
  {
   "id": "s4",
   "url": "https://www.tavus.io/terms-of-service",
   "title": "Tavus Terms of Service",
   "publisher": "vendor",
   "quote": "your Subscription will continue and automatically renew at Tavus' then-current price for such Subscription",
   "supports": "subscriptions renew automatically"
  },
  {
   "id": "s5",
   "url": "https://www.tavus.io/terms-of-service",
   "title": "Tavus Terms of Service",
   "publisher": "vendor",
   "quote": "However, you will not be eligible for a prorated refund of any portion of the Service Subscription Fee",
   "supports": "no prorated refund after cancelling"
  },
  {
   "id": "s6",
   "url": "https://www.tavus.io/terms-of-service",
   "title": "Tavus Terms of Service",
   "publisher": "vendor",
   "quote": "Except as set forth in this Agreement, all Fees for the Tavus Platform are non-refundable.",
   "supports": "the general refund rule"
  },
  {
   "id": "s7",
   "url": "https://www.tavus.io/terms-of-service",
   "title": "Tavus Terms of Service",
   "publisher": "vendor",
   "quote": "If you want to terminate this Agreement, you may do so by closing your Account for the Tavus Platform.",
   "supports": "ending the agreement by closing the account"
  },
  {
   "id": "s8",
   "url": "https://www.tavus.io/terms-of-service",
   "title": "Tavus Terms of Service",
   "publisher": "vendor",
   "quote": "we may delete the Customer Content associated therewith from our live databases.",
   "supports": "what happens to content after access ends"
  },
  {
   "id": "s9",
   "url": "https://www.tavus.io/terms-of-service",
   "title": "Tavus Terms of Service",
   "publisher": "vendor",
   "quote": "To request deletion of Customer Content and other data associated with your Account, you must contact us at support@tavus.io.",
   "supports": "how to ask for data deletion"
  },
  {
   "id": "s10",
   "url": "https://www.tavus.io/terms-of-service",
   "title": "Tavus Terms of Service",
   "publisher": "vendor",
   "quote": "Tavus is not obligated to back up any Customer Content, Media Files, or Interactive Media Files.",
   "supports": "no backup, so save your files first"
  },
  {
   "id": "s11",
   "url": "https://www.tavus.io/terms-of-service",
   "title": "Tavus Terms of Service",
   "publisher": "vendor",
   "quote": "your use of the Tavus Platform will automatically roll into a paid Subscription",
   "supports": "free trials convert to paid"
  },
  {
   "id": "s12",
   "url": "https://www.tavus.io/pricing",
   "title": "Tavus Pricing",
   "publisher": "vendor",
   "quote": "No upfront payment",
   "supports": "the Developer Free plan"
  },
  {
   "id": "s13",
   "url": "https://www.tavus.io/pricing",
   "title": "Tavus Pricing",
   "publisher": "vendor",
   "quote": "For the curious and the naturally chatty",
   "supports": "the PALs Free plan"
  },
  {
   "id": "s14",
   "url": "https://www.tavus.io/pricing",
   "title": "Tavus Pricing",
   "publisher": "vendor",
   "quote": "Monthly access fee + pay as you go",
   "supports": "developer plans bill a monthly fee plus usage"
  },
  {
   "id": "s15",
   "url": "https://docs.tavus.io/sections/teams/overview",
   "title": "Teams (Tavus documentation)",
   "publisher": "vendor",
   "quote": "Change or cancel the plan",
   "supports": "the team permissions table gives this right to Admins only"
  },
  {
   "id": "s16",
   "url": "https://www.tavus.io/terms-of-service",
   "title": "Tavus Terms of Service",
   "publisher": "vendor",
   "quote": "If you or the organization you represent have signed a separate Master Services Agreement with Tavus, then that agreement and not these Terms control your use of the Tavus Platform.",
   "supports": "a signed Master Services Agreement controls instead of the online terms"
  },
  {
   "id": "s17",
   "url": "https://www.tavus.io/pricing",
   "title": "Tavus Pricing",
   "publisher": "vendor",
   "quote": "Volume discounts",
   "supports": "Enterprise plan with custom pricing through sales"
  },
  {
   "id": "s18",
   "url": "https://www.tavus.io/support",
   "title": "Tavus Support",
   "publisher": "vendor",
   "quote": "support@tavus.io",
   "supports": "the support contact address"
  },
  {
   "id": "s19",
   "url": "https://www.tavus.io/terms-of-service",
   "title": "Tavus Terms of Service",
   "publisher": "vendor",
   "quote": "If you choose to downgrade a Subscription, the downgrade will take effect as of the first day of the next Renewal Term.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s20",
   "url": "https://www.tavus.io/terms-of-service",
   "title": "Tavus Terms of Service",
   "publisher": "vendor",
   "quote": "You may have the ability to download Media Files out of the Tavus Platform and are encouraged to make your own back-ups.",
   "supports": "downloading media files"
  },
  {
   "id": "s21",
   "url": "https://www.tavus.io/terms-of-service",
   "title": "Tavus Terms of Service",
   "publisher": "vendor",
   "quote": "Customer Avatars are generated using Seed Files and managed solely within the Tavus Platform.",
   "supports": "avatars stay inside the platform and aren't downloadable"
  },
  {
   "id": "s22",
   "url": "https://www.tavus.io/terms-of-service",
   "title": "Tavus Terms of Service",
   "publisher": "vendor",
   "quote": "ANY SUCH TERMINATION WILL BE EFFECTIVE AT THE END OF THE THEN-CURRENT TERM OF ANY AND ALL OF THE SUBSCRIPTIONS",
   "supports": "closing the account takes effect at the end of the current term"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The address of the billing page and how the cancellation screen confirms the change aren't documented on Tavus's public pages; the menu names come from the Terms of Service",
   "Tavus's PALs help center (help.tavus.io) may have account and billing steps that aren't reflected here",
   "No notice period before renewal is stated in the Terms of Service",
   "Where to close the account isn't documented in the Terms of Service",
   "How pay-as-you-go usage is billed after cancelling, and what stops usage charges, isn't stated on the public pricing page or terms",
   "Renewal, notice and termination terms for Master Services Agreement customers are in each signed agreement, not on public pages",
   "The terms give no retention period for data after the account ends"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked every route, refund, renewal and data fact against the Tavus Terms of Service; all confirmed",
    "Removed the billing-page address, which no Tavus page gives",
    "Who: on a team only an Admin can change or cancel the shared plan (Teams documentation)",
    "Added a route for organizations on a separate Master Services Agreement, which the terms say takes precedence",
    "Added the downgrade option, the media-file download and that closing the account takes effect at the end of the term",
    "Tavus's site shows no App Store or Google Play apps, so no app-store route is needed",
    "Rewrote the not-confirmed notes for readers"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/tavus",
 "json": "https://stackcut.io/exits/tavus.json",
 "evidence": {
  "packet_revision": "f9ea3327c93dfe867ada3ab1552a18dea5cdfacfa193ec850dff3fb97cbf6b88",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "tavus--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "tavus--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}