{
 "id": "tally",
 "name": "Tally",
 "category": "productivity",
 "website": "https://tally.so",
 "domains": [
  "tally.so"
 ],
 "summary": "Cancel Pro or Business in account settings: Billing tab, then Manage subscription. Cancelling takes effect at once, but paid features last until the prepaid period ends. Tally has a no-refund policy, even for a missed renewal, so cancel before it renews. The Free plan keeps unlimited forms and submissions.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel Pro or Business",
   "applies_to": "Tally Pro and Business subscriptions, billed monthly or yearly",
   "who": "The account holder who pays for the subscription, signed in",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open your account settings and go to the Billing tab",
     "expect": "Manage subscription"
    },
    {
     "do": "Click Manage subscription and cancel the Tally Pro or Business subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The cancellation takes effect immediately, and Tally Pro or Business features stop at the end of the prepaid period",
   "notice": "Cancel before the prepaid period ends; a subscription you fail to cancel before renewal is not refunded",
   "refund": "No-refund policy: no refunds for late cancellation, unused time, change of mind or testing paid features. Refunds are only considered if prolonged technical issues block access, when you contact Tally within a reasonable time",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete the account",
   "applies_to": "Any Tally account you want to remove permanently",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Export any form responses you need first",
     "expect": null
    },
    {
     "do": "In your account settings, press Delete account",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The account and all its forms, workspaces and submissions are deleted permanently and can't be restored",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s16"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan includes unlimited forms and unlimited submissions",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Paying yearly for Pro or Business gives 2 months off",
   "evidence": "documented",
   "source_ids": [
    "s19"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Nonprofits get 30% off Tally Pro forever; students and educators in a structured classroom get 30% off for 1 year. Both apply only to new Tally Pro customers",
   "evidence": "documented",
   "source_ids": [
    "s20",
    "s21",
    "s22",
    "s23",
    "s24",
    "s28"
   ]
  }
 ],
 "export": [
  {
   "data": "Form responses (submissions)",
   "how": "Export form responses from your account before cancelling or deleting (the help pages read don't describe the menu or the file format)",
   "format": null,
   "limits": "Deleting the account permanently deletes all forms, workspaces and submissions",
   "source_ids": [
    "s25",
    "s14"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the prepaid period",
  "data_kept": "No retention period after cancelling is published. Deleted submissions stay in the Trash for 90 days before permanent deletion, and deleted form data is purged from backups within 90 days. Deleting the account removes all data permanently",
  "you_lose": [
   "Tally Pro or Business features at the end of the prepaid period",
   "After deleting the account: all forms, workspaces and submissions, permanently"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancel before the prepaid period ends: Tally doesn't refund a renewal you forgot to cancel",
   "Cancelling takes effect immediately, but paid features keep working until the end of the prepaid period",
   "Deleting the account can't be undone and removes every form, workspace and submission",
   "Nonprofit and education discounts only apply to new Tally Pro customers"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://tally.so/help/billing-and-payment-info",
   "title": "Billing and payment info",
   "publisher": "vendor",
   "quote": "You can cancel your Tally Pro or Business subscription anytime in your account settings.",
   "supports": "where to cancel"
  },
  {
   "id": "s2",
   "url": "https://tally.so/help/billing-and-payment-info",
   "title": "Billing and payment info",
   "publisher": "vendor",
   "quote": "In the Billing tab, click Manage subscription.",
   "supports": "the cancel steps"
  },
  {
   "id": "s3",
   "url": "https://tally.so/help/billing-and-payment-info",
   "title": "Billing and payment info",
   "publisher": "vendor",
   "quote": "Your cancellation will be effective immediately, and access to Tally Pro or Business features will stop at the end of the prepaid period",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s4",
   "url": "https://tally.so/help/billing-and-payment-info",
   "title": "Billing and payment info",
   "publisher": "vendor",
   "quote": "We don't issue refunds for late cancellations or unused time.",
   "supports": "no refunds for late cancelling"
  },
  {
   "id": "s5",
   "url": "https://tally.so/help/billing-and-payment-info",
   "title": "Billing and payment info",
   "publisher": "vendor",
   "quote": "If you wish to unsubscribe, you must cancel your Tally Pro or Business subscription before your prepaid period ends.",
   "supports": "cancel before the period ends"
  },
  {
   "id": "s6",
   "url": "https://tally.so/terms",
   "title": "Tally Terms and Conditions",
   "publisher": "vendor",
   "quote": "Users have the option to cancel their Account at any time through the dashboard of the Tool, thereby terminating the Agreement.",
   "supports": "cancelling in the dashboard"
  },
  {
   "id": "s7",
   "url": "https://tally.so/terms",
   "title": "Tally Terms and Conditions",
   "publisher": "vendor",
   "quote": "the cancellation of their Account (and thus the termination of the Agreement) will only become effective at the end of the current paid term.",
   "supports": "paid terms run to the end"
  },
  {
   "id": "s8",
   "url": "https://tally.so/terms",
   "title": "Tally Terms and Conditions",
   "publisher": "vendor",
   "quote": "Invoicing of the License Fee shall occur on a recurring basis in accordance with the chosen invoicing cycle (monthly or annually).",
   "supports": "monthly or yearly recurring billing"
  },
  {
   "id": "s9",
   "url": "https://tally.so/help/refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "we have a no-refund policy and have a strict compliance with these terms for all users.",
   "supports": "the no-refund policy"
  },
  {
   "id": "s10",
   "url": "https://tally.so/help/refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "Failure to cancel your subscription before renewal",
   "supports": "no refund for missing the renewal"
  },
  {
   "id": "s11",
   "url": "https://tally.so/help/refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "Testing of paid features",
   "supports": "no refund for testing paid features"
  },
  {
   "id": "s12",
   "url": "https://tally.so/help/refund-policy",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "contact us within a reasonable period of time",
   "supports": "the technical-issue exception"
  },
  {
   "id": "s13",
   "url": "https://tally.so/help/account-settings",
   "title": "Account settings",
   "publisher": "vendor",
   "quote": "Press the Delete account button to permanently delete your Tally account and all associated data.",
   "supports": "how to delete the account"
  },
  {
   "id": "s14",
   "url": "https://tally.so/help/account-settings",
   "title": "Account settings",
   "publisher": "vendor",
   "quote": "This will delete your account along with any forms, workspaces, and submissions.",
   "supports": "what deleting removes"
  },
  {
   "id": "s15",
   "url": "https://tally.so/help/account-settings",
   "title": "Account settings",
   "publisher": "vendor",
   "quote": "We cannot restore accounts after deletion",
   "supports": "deletion is permanent"
  },
  {
   "id": "s16",
   "url": "https://tally.so/help/account-settings",
   "title": "Account settings",
   "publisher": "vendor",
   "quote": "any account data will be permanently removed from our systems.",
   "supports": "data is removed"
  },
  {
   "id": "s17",
   "url": "https://tally.so/pricing",
   "title": "Tally pricing",
   "publisher": "vendor",
   "quote": "Unlimited forms",
   "supports": "Free plan forms"
  },
  {
   "id": "s18",
   "url": "https://tally.so/pricing",
   "title": "Tally pricing",
   "publisher": "vendor",
   "quote": "Unlimited submissions",
   "supports": "Free plan submissions"
  },
  {
   "id": "s19",
   "url": "https://tally.so/pricing",
   "title": "Tally pricing",
   "publisher": "vendor",
   "quote": "2 months off",
   "supports": "the yearly saving"
  },
  {
   "id": "s20",
   "url": "https://tally.so/help/tally-for-non-profit",
   "title": "Tally for non-profits",
   "publisher": "vendor",
   "quote": "Get 30% off Tally Pro forever",
   "supports": "the nonprofit discount"
  },
  {
   "id": "s21",
   "url": "https://tally.so/help/tally-for-non-profit",
   "title": "Tally for non-profits",
   "publisher": "vendor",
   "quote": "The non-profit discount is only valid for new (first-time) Tally Pro customers",
   "supports": "nonprofit discount eligibility"
  },
  {
   "id": "s22",
   "url": "https://tally.so/help/tally-for-education",
   "title": "Tally for education",
   "publisher": "vendor",
   "quote": "Get 30% off",
   "supports": "the education discount"
  },
  {
   "id": "s23",
   "url": "https://tally.so/help/tally-for-education",
   "title": "Tally for education",
   "publisher": "vendor",
   "quote": "Discounts cannot be renewed and are only applicable to new customers.",
   "supports": "education discount eligibility"
  },
  {
   "id": "s24",
   "url": "https://tally.so/help/tally-for-education",
   "title": "Tally for education",
   "publisher": "vendor",
   "quote": "A student or educator in a structured classroom.",
   "supports": "who qualifies for the education discount"
  },
  {
   "id": "s25",
   "url": "https://tally.so/help/gdpr",
   "title": "GDPR",
   "publisher": "vendor",
   "quote": "You are able to delete or export form responses from your account if it would be required to do so",
   "supports": "responses can be exported"
  },
  {
   "id": "s26",
   "url": "https://tally.so/help/submissions-data-retention",
   "title": "Submissions data retention",
   "publisher": "vendor",
   "quote": "Deleted submissions are moved to the Trash, where they remain for 90 days before permanent deletion",
   "supports": "the Trash keeps deleted submissions 90 days"
  },
  {
   "id": "s27",
   "url": "https://tally.so/help/gdpr",
   "title": "GDPR",
   "publisher": "vendor",
   "quote": "All form data which has been deleted by you is permanently deleted from our back-ups within 90 days, unless you empty the Trash manually before that.",
   "supports": "backup purge within 90 days"
  },
  {
   "id": "s28",
   "url": "https://tally.so/help/tally-for-education",
   "title": "Tally for education",
   "publisher": "vendor",
   "quote": "for 1 year",
   "supports": "the education discount lasts a year"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "The screens after Manage subscription (for example, a payment portal and its confirm button) are not described",
   "How to export submissions (menu and file format) is not described in the help pages read",
   "Who can manage billing in a shared workspace, and whether deleting the account also stops a paid subscription, are not documented",
   "What confirms a cancellation (an email or a status on the Billing tab) is not documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "ok",
   "notes": [
    "No changes: routes, refunds, plans and deletion match the help pages and Terms; a submissions-export article still couldn't be found (kept as unverified)"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "tally",
  "name": "Tally",
  "recipes": [
   {
    "id": "replace-tally",
    "title": "Forms and surveys",
    "best_year_one_net": 276
   }
  ]
 },
 "page": "https://stackcut.io/cancel/tally",
 "json": "https://stackcut.io/exits/tally.json",
 "evidence": {
  "packet_revision": "04956a8f8665b46788a64668464b48194951390dcb6f66d46328c782e3fcf030",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "tally--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "tally--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}