{
 "id": "sync_com",
 "name": "Sync.com",
 "category": "cloud_storage",
 "website": "https://www.sync.com",
 "domains": [
  "sync.com"
 ],
 "summary": "Cancel in the web panel: Settings, Account & billing, Manage Subscription, your plan tile, Cancel Subscription, then Cancel my account. Access runs to the end of the paid term. A cancelled paid plan closes the account instead of moving to Free; files are kept 30 days after closing, then may be deleted. Download them first.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Paid Sync plans billed by Sync, including trials, which convert to the paid plan at the end of the trial",
   "who": "The account holder, signed in to the web panel (the help pages don't say who can cancel a Teams plan)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to the web panel",
     "expect": null
    },
    {
     "do": "From the left navigation bar, click Settings, then select the Account & billing tab",
     "expect": "Manage Subscription"
    },
    {
     "do": "Click the Manage Subscription button, then click the tile displaying your current plan",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Click Cancel Subscription",
     "expect": null
    },
    {
     "do": "Follow the on-screen prompts and select Cancel my account",
     "expect": "Cancel my account"
    },
    {
     "do": "Confirm the cancellation to complete the process",
     "expect": null
    }
   ],
   "confirm_by": "The help article says the account is now cancelled and stays active to the end of the term; until then, Manage Subscription offers Remove scheduled cancellation. It doesn't describe a confirmation email",
   "effective": "The account stays active until the end of the current billing term, then closes. Sign-in, syncing, sharing links and file access stop when it closes",
   "notice": null,
   "refund": "A full refund if you cancel within the first 30 days of a new plan purchase. It doesn't apply to renewals, free trials, reactivations or plan upgrades; a cancellation made after a renewal stays active to the end of the term",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s17",
    "s19",
    "s20",
    "s21",
    "s22",
    "s23"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Switch to a smaller paid plan in Manage Subscription (Edit Subscription, then Change). Downgrades apply at the end of the current term. Annual to monthly, and Teams to a Personal plan, go through support; during a trial, ask support before it ends",
   "evidence": "documented",
   "source_ids": [
    "s24",
    "s25",
    "s26",
    "s27"
   ]
  },
  {
   "type": "free_plan",
   "what": "Sync's Free plan includes 5 GB of storage. A paid plan can't be downgraded to it, so this only applies to a new account",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s16"
   ]
  }
 ],
 "export": [
  {
   "data": "All files in your Sync account, including Vault",
   "how": "For large amounts, install the desktop app, move Vault files into the Files tab first, and set cloud-only items to download (Always keep on this device on Windows, Download now on macOS), then copy them outside the Sync folder. For a few files, select them in the web panel and click the download icon",
   "format": "ZIP file from the web panel; the desktop app downloads the files themselves",
   "limits": "Web-panel download size limits vary by browser. Team admins can't reach users' private files: ask each user to download theirs or move them into folders the admin owns",
   "source_ids": [
    "s7",
    "s28",
    "s29",
    "s30",
    "s31",
    "s32"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing term, when the account closes",
  "data_kept": "Files stay on Sync's servers for 30 days after the account closes, and you can ask support to reactivate in that time. As early as 30 days after closing, the account and all its data may be permanently deleted",
  "you_lose": [
   "Sign-in to the web panel, desktop and mobile apps once the account closes",
   "Syncing between devices, sharing links and collaboration features",
   "Files and account data, which may be permanently deleted from 30 days after the account closes",
   "A fallback to the Free plan: a cancelled paid plan closes the account instead"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "A cancelled paid plan closes the account. It doesn't move to the Free plan",
   "Turning off auto-renewal means cancelling the account; Sync no longer has a separate auto-renew toggle",
   "Download files before the term ends; after the account closes they're kept only 30 days",
   "To undo before the term ends, open Manage Subscription and choose Remove scheduled cancellation; within 30 days after closing, contact support to reactivate",
   "A trial converts to the same paid plan at its end, so cancel or change plans before then",
   "Members of a Teams plan lose their account when an administrator removes them from the plan"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Sign in to the web panel.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s2",
   "url": "https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Click Cancel Subscription.",
   "supports": "the cancel button"
  },
  {
   "id": "s3",
   "url": "https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Follow the on-screen prompts and select Cancel my account.",
   "supports": "the final choice in the flow"
  },
  {
   "id": "s4",
   "url": "https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Your account is now cancelled but will remain active until the end of your current billing term.",
   "supports": "when access ends and the cancelled status"
  },
  {
   "id": "s5",
   "url": "https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Closing your account will permanently delete all account data",
   "supports": "what is lost when the account closes"
  },
  {
   "id": "s6",
   "url": "https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "As early as 30 days after your account is closed, the account and all associated data may be permanently deleted",
   "supports": "how long data is kept after closing"
  },
  {
   "id": "s7",
   "url": "https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Before closing your account, make sure to download any data you wish to keep.",
   "supports": "download before cancelling"
  },
  {
   "id": "s8",
   "url": "https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "If you change your mind, you can reactivate your account at any time before the end of your current billing term.",
   "supports": "reactivation before the term ends"
  },
  {
   "id": "s9",
   "url": "https://help.sync.com/hc/en-us/articles/47074679559443-How-do-I-manage-auto-renewal-on-my-account",
   "title": "How do I manage auto-renewal on my account?",
   "publisher": "vendor",
   "quote": "Cancelling your subscription will prevent it from renewing at the end of the term, but you will retain full access to your account and files until the term expires.",
   "supports": "access until the term expires"
  },
  {
   "id": "s10",
   "url": "https://help.sync.com/hc/en-us/articles/47074679559443-How-do-I-manage-auto-renewal-on-my-account",
   "title": "How do I manage auto-renewal on my account?",
   "publisher": "vendor",
   "quote": "If you wish to opt out of auto-renewal, you will need to follow the steps in our How do I cancel my account? section.",
   "supports": "turning off auto-renewal is done by cancelling"
  },
  {
   "id": "s11",
   "url": "https://help.sync.com/hc/en-us/articles/47074633278483-What-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "Sync offers a 30-day full money-back guarantee on all new plan purchases.",
   "supports": "the refund window"
  },
  {
   "id": "s12",
   "url": "https://help.sync.com/hc/en-us/articles/47074633278483-What-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "If you cancel within the first 30 days, you'll receive a full refund.",
   "supports": "the full refund if cancelled in the window"
  },
  {
   "id": "s13",
   "url": "https://help.sync.com/hc/en-us/articles/47074633278483-What-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "Cancellations made after renewal will remain active until the end of the current billing term.",
   "supports": "cancelling after a renewal"
  },
  {
   "id": "s14",
   "url": "https://help.sync.com/hc/en-us/articles/55470306849811-What-are-the-limitations-of-the-Free-plan",
   "title": "What are the limitations of the Free plan?",
   "publisher": "vendor",
   "quote": "Free accounts include 5 GB of storage.",
   "supports": "the Free plan storage"
  },
  {
   "id": "s15",
   "url": "https://help.sync.com/hc/en-us/articles/55470306849811-What-are-the-limitations-of-the-Free-plan",
   "title": "What are the limitations of the Free plan?",
   "publisher": "vendor",
   "quote": "If you cancel a paid subscription, your account is closed rather than converted to a free account.",
   "supports": "a cancelled paid plan closes instead of becoming Free"
  },
  {
   "id": "s16",
   "url": "https://help.sync.com/hc/en-us/articles/55470306849811-What-are-the-limitations-of-the-Free-plan",
   "title": "What are the limitations of the Free plan?",
   "publisher": "vendor",
   "quote": "Sync does not support downgrading from a paid plan back to the Free plan.",
   "supports": "no downgrade to Free"
  },
  {
   "id": "s17",
   "url": "https://help.sync.com/hc/en-us/articles/47074633278483-What-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "It does not apply to renewals, free trials, reactivations, or plan upgrades.",
   "supports": "what the 30-day refund excludes"
  },
  {
   "id": "s18",
   "url": "https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "any files stored in the cloud, once your current billing term ends.",
   "supports": "files are removed when the term ends"
  },
  {
   "id": "s19",
   "url": "https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "From the left navigation bar, click Settings.",
   "supports": "the Settings step"
  },
  {
   "id": "s20",
   "url": "https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Click the Manage Subscription button.",
   "supports": "the Manage Subscription step"
  },
  {
   "id": "s21",
   "url": "https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Confirm the cancellation to complete the process.",
   "supports": "the final confirm"
  },
  {
   "id": "s22",
   "url": "https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "you'll have the option to Remove scheduled cancellation and keep your account active",
   "supports": "undoing a scheduled cancellation"
  },
  {
   "id": "s23",
   "url": "https://help.sync.com/hc/en-us/articles/42688620443027-What-happens-when-your-Sync-account-is-closed",
   "title": "What happens when your Sync account is closed",
   "publisher": "vendor",
   "quote": "No longer being able to sign in to the Sync web panel, desktop app, or mobile app.",
   "supports": "what stops when the account closes"
  },
  {
   "id": "s24",
   "url": "https://help.sync.com/hc/en-us/articles/47074638027155-How-do-I-change-my-Sync-plan",
   "title": "How do I change my Sync plan?",
   "publisher": "vendor",
   "quote": "You can switch your Sync plan at any time to adjust your storage or features, whether you're upgrading or downgrading.",
   "supports": "downgrading to a smaller paid plan"
  },
  {
   "id": "s25",
   "url": "https://help.sync.com/hc/en-us/articles/47074638027155-How-do-I-change-my-Sync-plan",
   "title": "How do I change my Sync plan?",
   "publisher": "vendor",
   "quote": "Plan changes take effect immediately, except for downgrades, which apply at the end of the current term.",
   "supports": "when a downgrade applies"
  },
  {
   "id": "s26",
   "url": "https://help.sync.com/hc/en-us/articles/47074638027155-How-do-I-change-my-Sync-plan",
   "title": "How do I change my Sync plan?",
   "publisher": "vendor",
   "quote": "Please contact support if you need assistance with any of the following plan changes:",
   "supports": "plan changes that go through support"
  },
  {
   "id": "s27",
   "url": "https://help.sync.com/hc/en-us/articles/44864291674387-How-do-Sync-trial-plans-work",
   "title": "How do Sync trial plans work?",
   "publisher": "vendor",
   "quote": "If you'd like to move to a smaller plan, you'll need to contact our support team before your trial ends.",
   "supports": "smaller plan during a trial"
  },
  {
   "id": "s28",
   "url": "https://help.sync.com/hc/en-us/articles/45486786345619-How-do-I-download-export-all-my-Sync-data",
   "title": "How do I download / export all my Sync data?",
   "publisher": "vendor",
   "quote": "use the Sync desktop app for the most efficient way to download all your files.",
   "supports": "desktop app for full export"
  },
  {
   "id": "s29",
   "url": "https://help.sync.com/hc/en-us/articles/45486786345619-How-do-I-download-export-all-my-Sync-data",
   "title": "How do I download / export all my Sync data?",
   "publisher": "vendor",
   "quote": "If you have files in the Vault, you'll need to move them into the Files tab so they can be available",
   "supports": "Vault files must be moved first"
  },
  {
   "id": "s30",
   "url": "https://help.sync.com/hc/en-us/articles/45486786345619-How-do-I-download-export-all-my-Sync-data",
   "title": "How do I download / export all my Sync data?",
   "publisher": "vendor",
   "quote": "The web panel will begin packaging your selected items into a ZIP file.",
   "supports": "web panel ZIP format"
  },
  {
   "id": "s31",
   "url": "https://help.sync.com/hc/en-us/articles/45486786345619-How-do-I-download-export-all-my-Sync-data",
   "title": "How do I download / export all my Sync data?",
   "publisher": "vendor",
   "quote": "Download size limits can vary depending on your browser.",
   "supports": "web download limits"
  },
  {
   "id": "s32",
   "url": "https://help.sync.com/hc/en-us/articles/45486786345619-How-do-I-download-export-all-my-Sync-data",
   "title": "How do I download / export all my Sync data?",
   "publisher": "vendor",
   "quote": "Admins don't have direct access to sub-user accounts or their private files.",
   "supports": "Teams admin export limit"
  },
  {
   "id": "s33",
   "url": "https://help.sync.com/hc/en-us/articles/42688620443027-What-happens-when-your-Sync-account-is-closed",
   "title": "What happens when your Sync account is closed",
   "publisher": "vendor",
   "quote": "While your account is closed, your files remain securely stored on our servers for 30 days.",
   "supports": "30-day retention after closing"
  },
  {
   "id": "s34",
   "url": "https://help.sync.com/hc/en-us/articles/42688620443027-What-happens-when-your-Sync-account-is-closed",
   "title": "What happens when your Sync account is closed",
   "publisher": "vendor",
   "quote": "We'll help you reactivate your account and restore access to your files.",
   "supports": "reactivation through support after closing"
  },
  {
   "id": "s35",
   "url": "https://help.sync.com/hc/en-us/articles/43747290110099-Navigating-Changes-to-Auto-Renewal-Settings",
   "title": "Navigating Changes to Auto-Renewal Settings",
   "publisher": "vendor",
   "quote": "To stop your account from renewing, you must submit an account cancellation.",
   "supports": "no separate auto-renew switch"
  },
  {
   "id": "s36",
   "url": "https://help.sync.com/hc/en-us/articles/44864291674387-How-do-Sync-trial-plans-work",
   "title": "How do Sync trial plans work?",
   "publisher": "vendor",
   "quote": "At the end of your trial, your account will automatically convert to the same plan type you were trialing.",
   "supports": "trials convert to paid"
  },
  {
   "id": "s37",
   "url": "https://help.sync.com/hc/en-us/articles/42688620443027-What-happens-when-your-Sync-account-is-closed",
   "title": "What happens when your Sync account is closed",
   "publisher": "vendor",
   "quote": "If you're part of a Teams plan, your account may also be closed if a Teams administrator removes you from the plan.",
   "supports": "Teams members removed by an admin"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Sync's help center doesn't say whether a confirmation email is sent after cancelling",
   "Sync's help center doesn't say how to request the 30-day refund",
   "Who can cancel a Teams plan (owner or any administrator) isn't stated on Sync's help pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Steps: added the final confirm and the Remove scheduled cancellation undo option",
    "After cancel: files are kept 30 days after the account closes and can be restored through support; the draft implied deletion at term end",
    "Added the downgrade to a smaller paid plan (applies at term end; some changes go through support)",
    "Added export steps (desktop app, Vault, web-panel ZIP, Teams admin limits)",
    "Added that trials convert to paid automatically and that auto-renew can only be stopped by cancelling",
    "No App Store, Google Play or reseller billing is documented in Sync's help center",
    "Sync's help pages block simple page loads; every quote was checked against the same articles through the help center's official API"
   ]
  }
 },
 "delete_account": {
  "url": "https://cp.sync.com/account/info",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/sync_com",
 "json": "https://stackcut.io/exits/sync_com.json",
 "evidence": {
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  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "sync-com--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}