{
 "id": "surfshark",
 "name": "Surfshark",
 "category": "security_privacy",
 "website": "https://surfshark.com",
 "domains": [
  "surfshark.com"
 ],
 "summary": "Cancel auto-renewal in your Surfshark account (Subscription, then Payments, then Cancel auto-renewal); access lasts until the paid period ends. App store purchases are cancelled with Apple, Google Play or Amazon. Gotcha: cancelling doesn't refund; ask separately within 30 days of a first purchase (website or Google Play).",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Subscriptions bought on the Surfshark website (including those billed through Paddle or Cleverbridge)",
   "who": "The account holder (log in required)",
   "method": "self_serve",
   "start_url": "https://my.surfshark.com/account/subscription/payments",
   "steps": [
    {
     "do": "Log in to the Surfshark account page",
     "expect": null
    },
    {
     "do": "Click your email address in the top-right corner and select Subscription",
     "expect": "Payments"
    },
    {
     "do": "Open the Payments section",
     "expect": "Cancel auto-renewal (shown as Cancel renewal under Subscription details)"
    },
    {
     "do": "Click Cancel auto-renewal and confirm on screen",
     "expect": null
    }
   ],
   "confirm_by": "You may get a confirmation email; the Subscription page shows the expiration date instead of a renewal date",
   "effective": "Automatic payments stop; the subscription stays active until the end of the current billing period",
   "notice": "None; Surfshark emails before the automatic renewal of plans longer than one month",
   "refund": "Full refund within 30 days of the first purchase on the website, only once; ask through live chat. Renewals and add-ons such as Dedicated IP or Alternative ID are non-refundable, and there is no refund for the unused part of a period",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s21",
    "s22",
    "s23",
    "s24",
    "s26"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Subscriptions bought in the Surfshark iPhone, iPad or Mac app through the Apple App Store",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On an iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then tap the Surfshark subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (you may need to scroll down)",
     "expect": null
    }
   ],
   "confirm_by": "Surfshark shows an expiration message, or no Cancel button, in Subscriptions",
   "effective": "Access remains until the subscription expires",
   "notice": null,
   "refund": "Request refunds from Apple via Apple Support",
   "fees": null,
   "source_ids": [
    "s1",
    "s9",
    "s10",
    "s11",
    "s12"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Subscriptions bought in the Surfshark Android app through Google Play",
   "who": "The Google Account that pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to subscriptions in Google Play, signed in to the Google Account that pays",
     "expect": "Surfshark"
    },
    {
     "do": "Next to Surfshark, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using Surfshark for the time already paid",
   "notice": null,
   "refund": "Within 48 hours of purchase, ask Google Play Support; after that, Surfshark support can help under its 30-day policy",
   "fees": null,
   "source_ids": [
    "s9",
    "s13",
    "s14",
    "s15"
   ]
  },
  {
   "channel": "amazon",
   "applies_to": "Subscriptions bought through the Amazon Appstore",
   "who": "The Amazon account used for the purchase",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Cancel the subscription through the Amazon account used for the purchase",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Access remains until the subscription expires",
   "notice": null,
   "refund": "Handled by Amazon: ask Amazon Support",
   "fees": null,
   "source_ids": [
    "s1",
    "s9",
    "s16",
    "s25"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "Subscriptions bought from a reseller other than Paddle, Google Play or Cleverbridge, or paid with a prepaid or gift card",
   "who": "The buyer, through the reseller",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the reseller you bought from; cancelling automatic payments and refunds follow its terms",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Surfshark can't refund these purchases; ask the original seller",
   "fees": null,
   "source_ids": [
    "s17",
    "s18"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Starter costs less than One+: on 24-month plans Starter is $67.23 for the first 27 months, versus $121.23 for One+ (US pricing page, 2026-09-29)",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s20"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing period (the expiration date on the Subscription page)",
  "data_kept": null,
  "you_lose": [
   "Surfshark VPN and any bundled Surfshark One features once the period ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Support can cancel automatic payments for you: email support@surfshark.com or use live chat",
   "If there is no cancel option in the Surfshark account, the plan was probably bought through an app store; cancel it there",
   "Cancelling auto-renewal does not refund; ask for the 30-day refund separately through live chat (website and Google Play purchases qualify, once)"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.surfshark.com/hc/en-us/articles/360003069694-How-to-cancel-auto-renewal-for-your-Surfshark-subscription",
   "title": "How to cancel auto-renewal for your Surfshark subscription",
   "publisher": "vendor",
   "quote": "Canceling auto‑renewal does not end access immediately - the subscription remains active until the end of the current billing period.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s2",
   "url": "https://support.surfshark.com/hc/en-us/articles/360003069694-How-to-cancel-auto-renewal-for-your-Surfshark-subscription",
   "title": "How to cancel auto-renewal for your Surfshark subscription",
   "publisher": "vendor",
   "quote": "Log in to the Surfshark account page. Click the email address in the top‑right corner and select Subscription: Open the Payments section: Click Cancel auto‑renewal, then confirm:",
   "supports": "the web cancel steps"
  },
  {
   "id": "s3",
   "url": "https://support.surfshark.com/hc/en-us/articles/17673853278226-Manage-your-subscription",
   "title": "Manage your subscription",
   "publisher": "vendor",
   "quote": "After canceling: Your subscription remains active until the expiration date No additional charges are made You may receive a confirmation email",
   "supports": "what confirms it, and when it takes effect"
  },
  {
   "id": "s4",
   "url": "https://surfshark.com/terms-of-service",
   "title": "Surfshark Terms of Service",
   "publisher": "vendor",
   "quote": "You can also contact us at any time at support@surfshark.com and your automatic payments will be canceled by our support team.",
   "supports": "support can cancel by email"
  },
  {
   "id": "s5",
   "url": "https://surfshark.com/terms-of-service",
   "title": "Surfshark Terms of Service",
   "publisher": "vendor",
   "quote": "We will inform you in advance by email about the automatic renewal of your subscription (if it is longer than one month).",
   "supports": "renewal reminder emails"
  },
  {
   "id": "s6",
   "url": "https://support.surfshark.com/hc/en-us/articles/360003103653-What-is-your-refund-policy",
   "title": "What is Surfshark's refund policy",
   "publisher": "vendor",
   "quote": "If you purchased your Surfshark subscription through the Surfshark website, you are eligible for a full refund within 30 days of your first purchase.",
   "supports": "the 30-day refund for web purchases"
  },
  {
   "id": "s7",
   "url": "https://surfshark.com/terms-of-service",
   "title": "Surfshark Terms of Service",
   "publisher": "vendor",
   "quote": "Please note that for all subscription plans, the 30-day money-back guarantee applies only to the initial purchase; all recurring payments are non-refundable.",
   "supports": "renewals are non-refundable"
  },
  {
   "id": "s8",
   "url": "https://support.surfshark.com/hc/en-us/articles/360003069694-How-to-cancel-auto-renewal-for-your-Surfshark-subscription",
   "title": "How to cancel auto-renewal for your Surfshark subscription",
   "publisher": "vendor",
   "quote": "Refunds are not provided for the unused part of an active subscription period.",
   "supports": "no refund for the unused part of a period"
  },
  {
   "id": "s9",
   "url": "https://support.surfshark.com/hc/en-us/articles/360003069694-How-to-cancel-auto-renewal-for-your-Surfshark-subscription",
   "title": "How to cancel auto-renewal for your Surfshark subscription",
   "publisher": "vendor",
   "quote": "Subscriptions purchased through app stores are managed by the platform used for payment. Auto‑renewal must be canceled directly through that platform.",
   "supports": "app store purchases are cancelled with the store"
  },
  {
   "id": "s10",
   "url": "https://support.surfshark.com/hc/en-us/articles/360003103653-What-is-your-refund-policy",
   "title": "What is Surfshark's refund policy",
   "publisher": "vendor",
   "quote": "Apple App Store Refunds must be requested directly from Apple via Apple Support.",
   "supports": "Apple refund route"
  },
  {
   "id": "s11",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple cancel steps on iPhone or iPad"
  },
  {
   "id": "s12",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s13",
   "url": "https://support.surfshark.com/hc/en-us/articles/360003103653-What-is-your-refund-policy",
   "title": "What is Surfshark's refund policy",
   "publisher": "vendor",
   "quote": "If the purchase was made within the last 48 hours, you can request a refund directly through Google Play Support. Otherwise, Surfshark support can assist with the request.",
   "supports": "Google Play refund route"
  },
  {
   "id": "s14",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play cancel steps, including the reason pop-up"
  },
  {
   "id": "s15",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s16",
   "url": "https://support.surfshark.com/hc/en-us/articles/360003069694-How-to-cancel-auto-renewal-for-your-Surfshark-subscription",
   "title": "How to cancel auto-renewal for your Surfshark subscription",
   "publisher": "vendor",
   "quote": "Amazon Appstore Subscriptions can be canceled through the Amazon account used for purchase.",
   "supports": "Amazon Appstore route"
  },
  {
   "id": "s17",
   "url": "https://surfshark.com/terms-of-service",
   "title": "Surfshark Terms of Service",
   "publisher": "vendor",
   "quote": "If you purchased the Services from a third party your possibilities to cancel automatic payments are subject to its terms.",
   "supports": "reseller purchases follow the reseller's terms"
  },
  {
   "id": "s18",
   "url": "https://surfshark.com/terms-of-service",
   "title": "Surfshark Terms of Service",
   "publisher": "vendor",
   "quote": "We are not able to grant you a refund if you obtained your Surfshark subscription via resellers other than Paddle, Google Play, or Cleverbridge.",
   "supports": "no Surfshark refunds for other resellers"
  },
  {
   "id": "s19",
   "url": "https://surfshark.com/pricing",
   "title": "Surfshark pricing",
   "publisher": "vendor",
   "quote": "Surfshark Starter $2.49 /mo. + 3 EXTRA months old price $444.15 sale price $67.23 for the first 27 months (VAT may apply).",
   "supports": "Starter 24-month price"
  },
  {
   "id": "s20",
   "url": "https://surfshark.com/pricing",
   "title": "Surfshark pricing",
   "publisher": "vendor",
   "quote": "Surfshark One+ $4.49 /mo. + 3 EXTRA months old price $589.95 sale price $121.23 for the first 27 months (VAT may apply).",
   "supports": "One+ 24-month price"
  },
  {
   "id": "s21",
   "url": "https://support.surfshark.com/hc/en-us/articles/360003103653-What-is-your-refund-policy",
   "title": "What is Surfshark's refund policy",
   "publisher": "vendor",
   "quote": "The subscription was not purchased via our authorized billing partners (Paddle, Google Play or Cleverbridge)",
   "supports": "Google Play, Paddle and Cleverbridge purchases can get the money-back refund"
  },
  {
   "id": "s22",
   "url": "https://support.surfshark.com/hc/en-us/articles/360003103653-What-is-your-refund-policy",
   "title": "What is Surfshark's refund policy",
   "publisher": "vendor",
   "quote": "The refund has already been issued before (the guarantee applies only to the first subscription purchase)",
   "supports": "the refund is given only once"
  },
  {
   "id": "s23",
   "url": "https://support.surfshark.com/hc/en-us/articles/360003103653-What-is-your-refund-policy",
   "title": "What is Surfshark's refund policy",
   "publisher": "vendor",
   "quote": "The purchase includes non‑refundable add‑ons (such as anonymous Dedicated IP or Alternative ID services)",
   "supports": "add-ons are not refunded"
  },
  {
   "id": "s24",
   "url": "https://support.surfshark.com/hc/en-us/articles/360003103653-What-is-your-refund-policy",
   "title": "What is Surfshark's refund policy",
   "publisher": "vendor",
   "quote": "contact Surfshark's customer support via live chat",
   "supports": "refunds are requested through live chat"
  },
  {
   "id": "s25",
   "url": "https://support.surfshark.com/hc/en-us/articles/360003103653-What-is-your-refund-policy",
   "title": "What is Surfshark's refund policy",
   "publisher": "vendor",
   "quote": "Amazon Appstore Refunds are managed by Amazon via Amazon Support.",
   "supports": "Amazon Appstore refunds"
  },
  {
   "id": "s26",
   "url": "https://support.surfshark.com/hc/en-us/articles/360003069694-How-to-cancel-auto-renewal-for-your-Surfshark-subscription",
   "title": "How to cancel auto-renewal for your Surfshark subscription",
   "publisher": "vendor",
   "quote": "Alternatively, you can cancel your subscription by reaching out to our Customer Support team via the live chat",
   "supports": "support can cancel through live chat"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Amazon Appstore steps aren't confirmed on Amazon's own cancel page, which couldn't be checked",
   "Whether Apple-billed access runs to the end of the period is stated only by Surfshark, not on Apple's cancel page",
   "Renewal prices and monthly-plan prices are not on the static pricing page",
   "How long Surfshark keeps account data after cancelling is not stated on the pages we read; no data export is documented",
   "Whether the cancel flow shows a retention offer is not documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "summary: Google Play first purchases also get the 30-day refund (Paddle, Google Play and Cleverbridge are authorized partners); was 'only a first web purchase'",
    "direct refund: refund given only once, add-ons (Dedicated IP, Alternative ID) excluded, request through live chat (s21-s24)",
    "Amazon route refund: handled by Amazon Support (s25); support can also cancel through live chat (s26)",
    "All 20 original quotes and the cancel steps re-confirmed on Surfshark, Apple and Google pages"
   ]
  }
 },
 "delete_account": {
  "url": "https://my.surfshark.com/account/delete",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/surfshark",
 "json": "https://stackcut.io/exits/surfshark.json",
 "localized": [
  {
   "language": "nl",
   "market": "NL",
   "title": "Surfshark opzeggen",
   "page": "https://stackcut.io/nl/cancel/surfshark",
   "checked_on": "2026-10-05"
  }
 ],
 "evidence": {
  "packet_revision": "0a7009b74aeb4853c7e0ecf8e79474bc6f3e37b4a048ef8654a2b3e38728bbd3",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "surfshark--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "surfshark--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "surfshark--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "surfshark--amazon--r4",
    "channel": "amazon",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "surfshark--reseller-or-partner--r5",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}