{
 "id": "superhuman",
 "name": "Superhuman Mail",
 "category": "communication",
 "website": "https://superhuman.com",
 "domains": [
  "superhuman.com"
 ],
 "summary": "Individual Mail subscribers press Cmd+K (Ctrl+K on Windows) and choose Cancel Subscription, or sign in at superhuman.com/admin; Superhuman suite plans cancel at settings.superhuman.com/billing. Access lasts to the end of the billing period. Contracted teams cancel through their Customer Success Manager, with 30 days' written notice before renewal.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Mail-only plan (individual)",
   "applies_to": "Individual Superhuman Mail subscriptions (Starter or Business, monthly or annual) that are not part of a team",
   "who": "The subscriber, signed in to Superhuman Mail",
   "method": "self_serve",
   "start_url": "https://superhuman.com/admin",
   "steps": [
    {
     "do": "In Superhuman Mail, press Cmd+K (Mac) or Ctrl+K (Windows) and choose Cancel Subscription; or sign in at superhuman.com/admin",
     "expect": "Cancel Subscription"
    },
    {
     "do": "If you need help cancelling, email care@superhuman.com and say you want to cancel your subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep access through the end of the current billing cycle (monthly or annual) and all future payments are cancelled",
   "notice": null,
   "refund": "The Terms say payments are non-refundable, with no refunds or credits for partly used periods. For annual plans the help center says Superhuman can refund the remainder if you email hello@superhuman.com, but you lose access to Mail",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Mail team plan (not contracted)",
   "applies_to": "Members and admins of Superhuman Mail teams without a contract",
   "who": "A team Admin manages billing and removes members; a member asks the admin or Billing Support",
   "method": "self_serve",
   "start_url": "https://superhuman.com/admin",
   "steps": [
    {
     "do": "Member: ask your team admin to cancel your subscription, or press Cmd+K (Ctrl+K on Windows) and choose Billing Support to have Superhuman cancel it and remove you from the team",
     "expect": "Billing Support"
    },
    {
     "do": "Admin: press Cmd+K (Ctrl+K on Windows) and choose Manage Team, or sign in at superhuman.com/admin",
     "expect": null
    },
    {
     "do": "Admin: select Remove Member from the ellipsis menu next to each teammate you no longer want to pay for",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "The Terms say payments are non-refundable, with no refunds or credits for partly used periods",
   "fees": null,
   "source_ids": [
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s7"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Superhuman suite (Business) plan",
   "applies_to": "Superhuman suite subscriptions that include Mail (Business); cancelling also covers Grammarly, Docs and Go on that subscription",
   "who": "The Superhuman account admin who manages billing",
   "method": "self_serve",
   "start_url": "https://settings.superhuman.com/billing",
   "steps": [
    {
     "do": "Go to the Subscription page at settings.superhuman.com/billing",
     "expect": "Cancel Subscription, at the bottom of the page"
    },
    {
     "do": "Scroll down to the bottom of the page and click Cancel Subscription",
     "expect": "Continue to cancel"
    },
    {
     "do": "Click Continue to cancel and select a cancellation reason from the list",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Confirm by clicking Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the service until the end of the term you paid for; at the end of that billing cycle the account converts to a Free subscription",
   "notice": null,
   "refund": "Previous charges are not refunded",
   "fees": null,
   "source_ids": [
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s43",
    "s4",
    "s5"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Contracted Mail teams and Enterprise customers whose Order references Superhuman's Customer Business Agreement",
   "who": "The customer's admin, with the Customer Success Manager",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Ask your Customer Success Manager to cancel your subscription",
     "expect": null
    },
    {
     "do": "To stop the automatic renewal, email written notice to contract_notices@superhuman.com at least 30 days before the end of the Subscription Term (unless your Order says otherwise)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current Subscription Term set in the Order",
   "notice": "Unless the Order says otherwise, the subscription renews automatically for an equal term; written notice is needed no less than 30 days before the term ends. Notice counts as received when the email is sent",
   "refund": "Fees are non-refundable except as required by law or as the agreement expressly sets out",
   "fees": "Payment obligations are non-cancellable, so fees for the rest of the term remain due",
   "source_ids": [
    "s21",
    "s22",
    "s23",
    "s24",
    "s25",
    "s26",
    "s44"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "Annual Mail plans are about 17% cheaper: Starter $300/year instead of $30/month, Business $396/year instead of $40/month. Monthly subscribers can email hello@superhuman.com to switch; the invoice is prorated",
   "evidence": "documented",
   "source_ids": [
    "s27",
    "s28",
    "s29",
    "s30"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Student and nonprofit pricing for Mail: email hello@superhuman.com to ask",
   "evidence": "documented",
   "source_ids": [
    "s31"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "On a Mail team, an Admin can remove teammates you no longer pay for (Manage Team, then Remove Member); the help doesn't say when the bill drops",
   "evidence": "documented",
   "source_ids": [
    "s11",
    "s12",
    "s13"
   ]
  }
 ],
 "export": [
  {
   "data": "Customer Data held by Superhuman (business and enterprise customers under the Customer Business Agreement)",
   "how": "Export it from your account settings during the Subscription Term; after termination or expiry, ask Superhuman in writing to return or destroy it",
   "format": null,
   "limits": "The in-settings export is available during the Subscription Term",
   "source_ids": [
    "s32",
    "s33"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period; a suite account then converts to a Free subscription",
  "data_kept": "Once the Services end, Superhuman may delete User Content from its live databases; no retention period is stated. Business customers can ask in writing for their Customer Data to be returned or destroyed",
  "you_lose": [
   "Superhuman Mail access at the end of the billing period (the Free suite plan does not include Mail)",
   "A cancelled team Mail subscription's team data and settings, which do not transfer to a suite",
   "On an annual plan, access to Mail at once if you take the refund of the remainder"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Superhuman suite: after Continue to cancel you must pick a cancellation reason before the final Cancel Subscription. The Mail-only flow's screens are not documented",
  "tips": [
   "Mail is billed one of two ways: a Mail-only subscription (Cmd+K, Cancel Subscription) or a Superhuman suite Business plan (settings.superhuman.com/billing). Check which one charges you",
   "Buying the suite does not replace a team Mail subscription: teams keep being billed for Mail separately. An individual Mail-only subscription is cancelled automatically, with a prorated refund, when you buy the Business suite",
   "Suite subscription changes apply to Grammarly, Docs and Go as well as Mail",
   "Team members can't cancel on their own: ask the team admin, or use Cmd+K, Billing Support",
   "After cancelling, you can also revoke Superhuman's access to your mailbox: in your Google account permissions (click Superhuman, then Remove), or in your Microsoft account's Privacy tab under Apps and services that can access your data",
   "To come back later, sign up again at superhuman.com/plans/mail with the same account"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.superhuman.com/hc/en-us/articles/46005769279373-Cancelling-Your-Subscription",
   "title": "Cancelling Your Subscription",
   "publisher": "vendor",
   "quote": "To cancel your Superhuman Mail subscription, hit Cmd+K (Mac) or Ctrl+K (Windows) → Cancel Subscription or log into superhuman.com/admin.",
   "supports": "the individual cancel steps"
  },
  {
   "id": "s2",
   "url": "https://superhuman.com/legal/terms",
   "title": "Superhuman Terms of Service",
   "publisher": "vendor",
   "quote": "the parent company of Coda Project LLC and Superhuman Labs LLC, the creators of Coda and Superhuman Mail, respectively",
   "supports": "the Terms cover Superhuman Mail"
  },
  {
   "id": "s3",
   "url": "https://superhuman.com/legal/terms",
   "title": "Superhuman Terms of Service",
   "publisher": "vendor",
   "quote": "If you need help to cancel your Subscription, please feel free to contact care@superhuman.com our Customer Care team and indicate your desire to cancel your Subscription.",
   "supports": "cancel help by email"
  },
  {
   "id": "s4",
   "url": "https://superhuman.com/legal/terms",
   "title": "Superhuman Terms of Service",
   "publisher": "vendor",
   "quote": "Following cancellation of a Paid Subscription, (i) you will continue to have access to that Paid Subscription through the end of your then-current Billing Cycle",
   "supports": "when access ends"
  },
  {
   "id": "s5",
   "url": "https://superhuman.com/legal/terms",
   "title": "Superhuman Terms of Service",
   "publisher": "vendor",
   "quote": "at the end of that current Billing Cycle, your Account will be converted to a Free Subscription, and (iii) all future payments for your Paid Subscription will be canceled.",
   "supports": "future payments stop; account converts to Free"
  },
  {
   "id": "s6",
   "url": "https://help.superhuman.com/hc/en-us/articles/46005725789837-Annual-Plan",
   "title": "Annual Plan",
   "publisher": "vendor",
   "quote": "When you cancel an annual plan, you'll still have access to Mail until the end of that billing period.",
   "supports": "annual plans keep access to the period end"
  },
  {
   "id": "s7",
   "url": "https://superhuman.com/legal/terms",
   "title": "Superhuman Terms of Service",
   "publisher": "vendor",
   "quote": "all payments made by you under these Terms are non-refundable and payment obligations are non-cancelable, and we do not provide refunds or credits for any partially used Subscription periods",
   "supports": "the no-refund rule"
  },
  {
   "id": "s8",
   "url": "https://help.superhuman.com/hc/en-us/articles/46005725789837-Annual-Plan",
   "title": "Annual Plan",
   "publisher": "vendor",
   "quote": "Or, we can refund you for the remainder (but you'd lose access to Mail). Please reach out to hello@superhuman.com if you'd like assistance with this!",
   "supports": "annual refund of the remainder, requested at hello@superhuman.com"
  },
  {
   "id": "s9",
   "url": "https://help.superhuman.com/hc/en-us/articles/46005769279373-Cancelling-Your-Subscription",
   "title": "Cancelling Your Subscription",
   "publisher": "vendor",
   "quote": "If you are a member of a non-contracted team, reach out to your admin to cancel your subscription.",
   "supports": "team members go through the admin"
  },
  {
   "id": "s10",
   "url": "https://help.superhuman.com/hc/en-us/articles/46005769279373-Cancelling-Your-Subscription",
   "title": "Cancelling Your Subscription",
   "publisher": "vendor",
   "quote": "Alternatively, you can hit Cmd+K or Ctrl+K → Billing Support to have our team cancel your subscription and remove you from the team.",
   "supports": "the Billing Support path for members"
  },
  {
   "id": "s11",
   "url": "https://help.superhuman.com/hc/en-us/articles/46005769279373-Cancelling-Your-Subscription",
   "title": "Cancelling Your Subscription",
   "publisher": "vendor",
   "quote": "If you are an admin of a non-contracted team, you can remove members by hitting Cmd+K or Ctrl+K → Manage Team or by logging into superhuman.com/admin.",
   "supports": "where admins remove members"
  },
  {
   "id": "s12",
   "url": "https://help.superhuman.com/hc/en-us/articles/46005770110861-Admin-Console",
   "title": "Admin Console",
   "publisher": "vendor",
   "quote": "Admin — can add or remove team members, change member roles, and manage billing",
   "supports": "admins manage billing"
  },
  {
   "id": "s13",
   "url": "https://help.superhuman.com/hc/en-us/articles/46005770110861-Admin-Console",
   "title": "Admin Console",
   "publisher": "vendor",
   "quote": "Select Remove Member from the ellipsis menu to remove a teammate.",
   "supports": "removing a teammate"
  },
  {
   "id": "s14",
   "url": "https://help.superhuman.com/hc/en-us/articles/46193448402573",
   "title": "Manage your Superhuman subscription",
   "publisher": "vendor",
   "quote": "Superhuman subscription settings apply across all products included in the Superhuman suite.",
   "supports": "suite changes apply to every product"
  },
  {
   "id": "s15",
   "url": "https://help.superhuman.com/hc/en-us/articles/46193448402573",
   "title": "Manage your Superhuman subscription",
   "publisher": "vendor",
   "quote": "If you cancel, you may continue to use the service until the end of the term you paid for, but previous charges will not be refunded.",
   "supports": "suite: access to term end, no refund"
  },
  {
   "id": "s16",
   "url": "https://help.superhuman.com/hc/en-us/articles/46193448402573",
   "title": "Manage your Superhuman subscription",
   "publisher": "vendor",
   "quote": "Scroll down to the bottom of the page and click Cancel Subscription.",
   "supports": "suite cancel step"
  },
  {
   "id": "s17",
   "url": "https://help.superhuman.com/hc/en-us/articles/46193448402573",
   "title": "Manage your Superhuman subscription",
   "publisher": "vendor",
   "quote": "Proceed to Continue to cancel.",
   "supports": "suite cancel step"
  },
  {
   "id": "s18",
   "url": "https://help.superhuman.com/hc/en-us/articles/46193448402573",
   "title": "Manage your Superhuman subscription",
   "publisher": "vendor",
   "quote": "Select a cancellation reason from the list.",
   "supports": "the reason prompt"
  },
  {
   "id": "s19",
   "url": "https://help.superhuman.com/hc/en-us/articles/46193448402573",
   "title": "Manage your Superhuman subscription",
   "publisher": "vendor",
   "quote": "Confirm the action by clicking Cancel Subscription.",
   "supports": "the final confirm"
  },
  {
   "id": "s20",
   "url": "https://help.superhuman.com/hc/en-us/articles/46242099320845",
   "title": "Superhuman plans & pricing",
   "publisher": "vendor",
   "quote": "Subscription settings for the Superhuman suite are managed at settings.superhuman.com/billing.",
   "supports": "where suite billing is managed"
  },
  {
   "id": "s21",
   "url": "https://help.superhuman.com/hc/en-us/articles/46005769279373-Cancelling-Your-Subscription",
   "title": "Cancelling Your Subscription",
   "publisher": "vendor",
   "quote": "Please reach out to your Customer Success Manager to cancel your subscription.",
   "supports": "the contracted-team route"
  },
  {
   "id": "s22",
   "url": "https://superhuman.com/legal/terms/customer-business-agreement",
   "title": "Customer Business Agreement",
   "publisher": "vendor",
   "quote": "Customer's subscription to the Services will automatically renew for a Subscription Term equivalent in length to the then-expiring Subscription Term",
   "supports": "automatic renewal"
  },
  {
   "id": "s23",
   "url": "https://superhuman.com/legal/terms/customer-business-agreement",
   "title": "Customer Business Agreement",
   "publisher": "vendor",
   "quote": "by providing written notice to the other Party no less than 30 days prior to the end of such Subscription Term",
   "supports": "the 30-day non-renewal notice (to end an Order at the end of the term)"
  },
  {
   "id": "s44",
   "url": "https://superhuman.com/legal/terms/customer-business-agreement",
   "title": "Customer Business Agreement",
   "publisher": "vendor",
   "quote": "Notice will be treated as received when the email is sent.",
   "supports": "when emailed notice counts"
  },
  {
   "id": "s24",
   "url": "https://superhuman.com/legal/terms/customer-business-agreement",
   "title": "Customer Business Agreement",
   "publisher": "vendor",
   "quote": "Customer will provide notices under this Agreement to Superhuman by sending an email to contract_notices@superhuman.com.",
   "supports": "how notice is sent"
  },
  {
   "id": "s25",
   "url": "https://superhuman.com/legal/terms/customer-business-agreement",
   "title": "Customer Business Agreement",
   "publisher": "vendor",
   "quote": "All payment obligations are non-cancellable, and Fees are non-refundable except as required by law or as expressly set out in this Agreement.",
   "supports": "fees remain due; no refunds"
  },
  {
   "id": "s26",
   "url": "https://superhuman.com/legal/terms",
   "title": "Superhuman Terms of Service",
   "publisher": "vendor",
   "quote": "These Terms do not apply to our various enterprise-tier products and services",
   "supports": "enterprise plans have separate terms"
  },
  {
   "id": "s27",
   "url": "https://help.superhuman.com/hc/en-us/articles/46005725789837-Annual-Plan",
   "title": "Annual Plan",
   "publisher": "vendor",
   "quote": "Starter: $300/year (a 17% discount on the $30/month plan)",
   "supports": "annual Starter price"
  },
  {
   "id": "s28",
   "url": "https://help.superhuman.com/hc/en-us/articles/46005725789837-Annual-Plan",
   "title": "Annual Plan",
   "publisher": "vendor",
   "quote": "Business: $396/year (a 17% discount on the $40/month plan)",
   "supports": "annual Business price"
  },
  {
   "id": "s29",
   "url": "https://help.superhuman.com/hc/en-us/articles/46005725789837-Annual-Plan",
   "title": "Annual Plan",
   "publisher": "vendor",
   "quote": "Just send an email to hello@superhuman.com and they'll switch you over right away",
   "supports": "how monthly subscribers switch"
  },
  {
   "id": "s30",
   "url": "https://help.superhuman.com/hc/en-us/articles/46005725789837-Annual-Plan",
   "title": "Annual Plan",
   "publisher": "vendor",
   "quote": "When you switch from our monthly plan to the annual plan, we'll prorate your invoice to take your latest payment into account.",
   "supports": "switching is prorated"
  },
  {
   "id": "s31",
   "url": "https://help.superhuman.com/hc/en-us/articles/46005733349517-Pricing-Plans",
   "title": "Pricing Plans",
   "publisher": "vendor",
   "quote": "To learn about student and non-profit pricing, email hello@superhuman.com.",
   "supports": "student and nonprofit pricing"
  },
  {
   "id": "s32",
   "url": "https://superhuman.com/legal/terms/customer-business-agreement",
   "title": "Customer Business Agreement",
   "publisher": "vendor",
   "quote": "During the Subscription Term, Customer will have the ability within its account settings to export and/or delete its Customer Data.",
   "supports": "exporting Customer Data"
  },
  {
   "id": "s33",
   "url": "https://superhuman.com/legal/terms/customer-business-agreement",
   "title": "Customer Business Agreement",
   "publisher": "vendor",
   "quote": "Upon termination or expiry of this Agreement, Superhuman will, at the choice and written request of Customer, return to Customer and/or securely destroy all Customer Data",
   "supports": "return or destruction after the term"
  },
  {
   "id": "s34",
   "url": "https://superhuman.com/legal/terms",
   "title": "Superhuman Terms of Service",
   "publisher": "vendor",
   "quote": "your right to use the Services or the applicable feature or functionality will automatically terminate, and we may delete User Content from our live databases.",
   "supports": "data may be deleted after the Services end"
  },
  {
   "id": "s35",
   "url": "https://help.superhuman.com/hc/en-us/articles/46185486670733-Superhuman-Suite",
   "title": "Superhuman Suite",
   "publisher": "vendor",
   "quote": "If you cancel your team Mail subscription, your previous team data and settings will not transfer to a suite.",
   "supports": "team data doesn't carry over"
  },
  {
   "id": "s36",
   "url": "https://help.superhuman.com/hc/en-us/articles/46185486670733-Superhuman-Suite",
   "title": "Superhuman Suite",
   "publisher": "vendor",
   "quote": "If you purchase a Superhuman suite for yourself or your team, you will continue to be billed for Mail separately.",
   "supports": "team Mail billing continues after buying the suite"
  },
  {
   "id": "s37",
   "url": "https://help.superhuman.com/hc/en-us/articles/46185486670733-Superhuman-Suite",
   "title": "Superhuman Suite",
   "publisher": "vendor",
   "quote": "Once you've successfully purchased the Business suite, the Mail system will automatically cancel your individual Mail-only subscription and issue a prorated refund.",
   "supports": "individual Mail subscriptions end when the suite is bought"
  },
  {
   "id": "s38",
   "url": "https://help.superhuman.com/hc/en-us/articles/46185486670733-Superhuman-Suite",
   "title": "Superhuman Suite",
   "publisher": "vendor",
   "quote": "More advanced Grammarly, Coda, and Go, as well as Mail with Business features.",
   "supports": "Mail is in the Business suite (not Free or Pro)"
  },
  {
   "id": "s39",
   "url": "https://help.superhuman.com/hc/en-us/articles/46005551037581-Remove-Superhuman-Mail",
   "title": "Remove Superhuman Mail",
   "publisher": "vendor",
   "quote": "Open your Google account permissions.",
   "supports": "revoking Gmail access"
  },
  {
   "id": "s40",
   "url": "https://help.superhuman.com/hc/en-us/articles/46005551037581-Remove-Superhuman-Mail",
   "title": "Remove Superhuman Mail",
   "publisher": "vendor",
   "quote": "Find Superhuman and click on Edit to adjust those settings.",
   "supports": "revoking Outlook access"
  },
  {
   "id": "s41",
   "url": "https://help.superhuman.com/hc/en-us/articles/46005769279373-Cancelling-Your-Subscription",
   "title": "Cancelling Your Subscription",
   "publisher": "vendor",
   "quote": "To reactivate your subscription, visit superhuman.com/plans/mail and sign up using the same account you originally used.",
   "supports": "reactivating later"
  },
  {
   "id": "s42",
   "url": "https://superhuman.com/legal/terms",
   "title": "Superhuman Terms of Service",
   "publisher": "vendor",
   "quote": "SUCH PAID SUBSCRIPTION WILL BE AUTOMATICALLY RENEWED FOR ADDITIONAL PERIODS OF THE SAME DURATION AS YOUR INITIAL SUBSCRIPTION PERIOD",
   "supports": "self-serve plans auto-renew"
  },
  {
   "id": "s43",
   "url": "https://help.superhuman.com/hc/en-us/articles/46242099320845",
   "title": "Superhuman plans & pricing",
   "publisher": "vendor",
   "quote": "The Superhuman suite allows you to manage your team's access to all included products with a single Superhuman admin account.",
   "supports": "the suite is managed from one admin account"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "The Mail-only cancel flow's screens, confirmation email and final button are not documented beyond Cmd+K, Cancel Subscription",
   "How a non-contracted team admin cancels the whole team subscription (rather than removing members) is not documented",
   "When the bill drops after an admin removes a team member is not stated",
   "How long Superhuman keeps data after cancelling is not stated, and no official page read confirms that your email stays in your Gmail or Outlook account",
   "No Apple App Store or Google Play subscription route is documented for Mail"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Re-copied s8 so the annual refund quote includes the hello@superhuman.com contact",
    "Checked Mail-only, team, suite and contract routes, the Customer Business Agreement's 30-day non-renewal notice by email to contract_notices@superhuman.com, refunds and exports against official pages"
   ]
  }
 },
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    "title": "AI writing email",
    "best_year_one_net": 168
   }
  ]
 },
 "page": "https://stackcut.io/cancel/superhuman",
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
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