{
 "id": "supergrok",
 "name": "SuperGrok",
 "category": "ai_tools",
 "website": "https://grok.com",
 "domains": [
  "grok.com",
  "x.ai"
 ],
 "summary": "Cancel SuperGrok where you bought it: on grok.com under Settings, then Billing, then Manage Subscription, or in the App Store or Google Play subscription settings. Renewals keep charging until you cancel, and payments already made are generally non-refundable.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Web subscription on grok.com",
   "applies_to": "SuperGrok bought on grok.com",
   "who": "The account holder, signed in on grok.com",
   "method": "self_serve",
   "start_url": "https://grok.com/",
   "steps": [
    {
     "do": "Sign in at grok.com, open Settings, then Billing",
     "expect": "Manage Subscription"
    },
    {
     "do": "Click Manage Subscription and cancel the plan",
     "expect": null
    },
    {
     "do": "If Manage Subscription doesn't open, turn off ad blockers or try an incognito window or another browser; if it still fails, ask support to escalate the cancellation to the billing team",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Renewal charges continue until you cancel. The pages read don't say when access ends after a web cancellation",
   "notice": null,
   "refund": "Payments already made are non-refundable, except where required by law. Refund requests go through the xAI Refund Request form; approved refunds typically reach the original payment method within 5–10 business days",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s5",
    "s7",
    "s8",
    "s9",
    "s22",
    "s23",
    "s24",
    "s25",
    "s28"
   ]
  },
  {
   "channel": "apple_app_store",
   "label": "Bought in the iPhone or iPad app",
   "applies_to": "SuperGrok bought through the App Store in the Grok app",
   "who": "The Apple Account that made the purchase",
   "method": "platform_settings",
   "start_url": "https://support.apple.com/en-us/118428",
   "steps": [
    {
     "do": "On the iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then tap the Grok subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription. You might need to scroll down to find it",
     "expect": null
    }
   ],
   "confirm_by": "If you see no Cancel button, or an expiration message in red text, the subscription is already canceled",
   "effective": null,
   "notice": null,
   "refund": "Apple handles all refunds for purchases made through the App Store",
   "fees": null,
   "source_ids": [
    "s3",
    "s4",
    "s15",
    "s16",
    "s17",
    "s32"
   ]
  },
  {
   "channel": "google_play",
   "label": "Bought in the Android app",
   "applies_to": "SuperGrok bought through Google Play in the Grok Android app",
   "who": "The Google Account that made the purchase",
   "method": "platform_settings",
   "start_url": "https://support.google.com/googleplay/answer/7018481",
   "steps": [
    {
     "do": "On your Android device, go to subscriptions in Google Play",
     "expect": null
    },
    {
     "do": "Select the Grok subscription and tap Cancel subscription",
     "expect": null
    },
    {
     "do": "Follow the instructions to finish",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can still use the subscription for the time you have already paid",
   "notice": null,
   "refund": "Refund requests go through the xAI Refund Request form; approved refunds typically reach the original payment method within 5–10 business days",
   "fees": null,
   "source_ids": [
    "s5",
    "s20",
    "s25",
    "s26"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Free Grok plan, which lets you try Grok within generous limits. SuperGrok adds higher rate limits across all features",
   "evidence": "documented",
   "source_ids": [
    "s13",
    "s14"
   ]
  },
  {
   "type": "downgrade",
   "what": "Change plan from the web billing settings. The FAQ doesn't list the plans you can switch to",
   "evidence": "documented",
   "source_ids": [
    "s1"
   ]
  },
  {
   "type": "bundle",
   "what": "SuperGrok access is included in X Premium+, which X bills. Cancel or ask for a refund through X, not in Grok",
   "evidence": "documented",
   "source_ids": [
    "s21",
    "s27"
   ]
  }
 ],
 "export": [
  {
   "data": "Your Grok data, including conversations",
   "how": "In the Grok mobile app or on grok.com, open Settings, then Data Controls, and download your data",
   "format": null,
   "limits": null,
   "source_ids": [
    "s30"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Not stated in the pages read. Renewal charges stop once you cancel",
  "data_kept": "After you ask for deletion, your data can take up to 30 days to delete from SpaceXAI systems. Deleted conversations are removed within 30 days, and deleted Private Chat and user content is queued for deletion, which may take up to 30 days except as required by law",
  "you_lose": [
   "Higher rate limits across all features, which come with the paid plan",
   "Conversation history once you delete it"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancel where you bought it: on grok.com, in the App Store, or in Google Play. SuperGrok through X Premium+ is cancelled through X",
   "Ad blockers or extensions can block the Manage Subscription button; try an incognito window or another browser",
   "A large unexpected invoice is often a SuperGrok Heavy yearly subscription, not API usage, so check the purchase date first",
   "For payment or cancellation questions, the Terms point to support@x.ai",
   "Deleting your account is a separate step (Settings on grok.com); the FAQ doesn't say it cancels a subscription, so cancel first"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://docs.x.ai/grok/faq#billing--subscriptions",
   "title": "Grok FAQ: Billing & Subscriptions",
   "publisher": "vendor",
   "quote": "manage your billing directly from the website (change plan, update payment, or cancel).",
   "supports": "cancelling and changing the plan on the web"
  },
  {
   "id": "s2",
   "url": "https://docs.x.ai/grok/faq#billing--subscriptions",
   "title": "Grok FAQ: Billing & Subscriptions",
   "publisher": "vendor",
   "quote": "Settings -> Billing to manage your subscription",
   "supports": "where billing is on grok.com"
  },
  {
   "id": "s3",
   "url": "https://docs.x.ai/grok/faq#billing--subscriptions",
   "title": "Grok FAQ: Billing & Subscriptions",
   "publisher": "vendor",
   "quote": "Apple handles the transaction.",
   "supports": "App Store purchases are billed by Apple"
  },
  {
   "id": "s4",
   "url": "https://docs.x.ai/grok/faq#billing--subscriptions",
   "title": "Grok FAQ: Billing & Subscriptions",
   "publisher": "vendor",
   "quote": "Apple handles all refunds for purchases made through the App Store.",
   "supports": "App Store refunds go through Apple"
  },
  {
   "id": "s5",
   "url": "https://docs.x.ai/grok/faq#billing--subscriptions",
   "title": "Grok FAQ: Billing & Subscriptions",
   "publisher": "vendor",
   "quote": "Approved refunds are typically issued to your original payment method within 5–10 business days.",
   "supports": "web and Google Play refund timing"
  },
  {
   "id": "s6",
   "url": "https://docs.x.ai/grok/faq#billing--subscriptions",
   "title": "Grok FAQ: Billing & Subscriptions",
   "publisher": "vendor",
   "quote": "Large unexpected invoices are often a SuperGrok Heavy yearly subscription, not API usage.",
   "supports": "a surprise invoice may be a yearly plan"
  },
  {
   "id": "s7",
   "url": "https://x.ai/legal/terms-of-service",
   "title": "Terms of Service (Consumer)",
   "publisher": "vendor",
   "quote": "For paid subscriptions, we will automatically charge your payment method on each periodic renewal until you cancel.",
   "supports": "auto-renewal until you cancel"
  },
  {
   "id": "s8",
   "url": "https://x.ai/legal/terms-of-service",
   "title": "Terms of Service (Consumer)",
   "publisher": "vendor",
   "quote": "You can cancel your paid subscription at any time",
   "supports": "cancelling at any time"
  },
  {
   "id": "s9",
   "url": "https://x.ai/legal/terms-of-service",
   "title": "Terms of Service (Consumer)",
   "publisher": "vendor",
   "quote": "payments already made are non-refundable, except where required by law.",
   "supports": "payments already made are not refunded"
  },
  {
   "id": "s10",
   "url": "https://x.ai/legal/terms-of-service",
   "title": "Terms of Service (Consumer)",
   "publisher": "vendor",
   "quote": "Private Chat and User Content that you request to be deleted will be queued for deletion",
   "supports": "deletion requests are queued"
  },
  {
   "id": "s11",
   "url": "https://x.ai/legal/faq",
   "title": "Grok FAQ (Consumer)",
   "publisher": "vendor",
   "quote": "After you indicate that you want your data deleted, it will take up to 30 days to delete from SpaceXAI systems.",
   "supports": "how long deletion takes"
  },
  {
   "id": "s12",
   "url": "https://x.ai/legal/faq",
   "title": "Grok FAQ (Consumer)",
   "publisher": "vendor",
   "quote": "you can delete your account at any time.",
   "supports": "you can delete your account at any time"
  },
  {
   "id": "s13",
   "url": "https://x.ai/pricing",
   "title": "SuperGrok pricing",
   "publisher": "vendor",
   "quote": "Get to know Grok and its capabilities for free within generous limits.",
   "supports": "the free plan"
  },
  {
   "id": "s14",
   "url": "https://x.ai/pricing",
   "title": "SuperGrok pricing",
   "publisher": "vendor",
   "quote": "Higher rate limits across all features",
   "supports": "what SuperGrok adds"
  },
  {
   "id": "s15",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Manage your subscriptions (Apple Support)",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "the first step on iPhone or iPad"
  },
  {
   "id": "s16",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Manage your subscriptions (Apple Support)",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription.",
   "supports": "the cancel button"
  },
  {
   "id": "s17",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Manage your subscriptions (Apple Support)",
   "publisher": "platform",
   "quote": "the subscription is already canceled.",
   "supports": "how to tell it is already cancelled"
  },
  {
   "id": "s20",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel or change a subscription (Google Play Help)",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you’ll still be able to use your subscription for the time you’ve already paid.",
   "supports": "access continues for the paid time"
  },
  {
   "id": "s21",
   "url": "https://help.x.com/en/using-x/x-premium",
   "title": "About X Premium",
   "publisher": "vendor",
   "quote": "Includes all Premium features with additional benefits like SuperGrok access, Grok Bot",
   "supports": "SuperGrok is included in Premium+"
  },
  {
   "id": "s22",
   "url": "https://docs.x.ai/grok/faq#billing--subscriptions",
   "title": "Grok FAQ: Billing & Subscriptions",
   "publisher": "vendor",
   "quote": "If the Manage Subscription button doesn't open, ad-blockers or other apps/extensions can block it.",
   "supports": "the Manage Subscription button and what blocks it"
  },
  {
   "id": "s23",
   "url": "https://docs.x.ai/grok/faq#billing--subscriptions",
   "title": "Grok FAQ: Billing & Subscriptions",
   "publisher": "vendor",
   "quote": "try an incognito window or a different browser",
   "supports": "the workaround"
  },
  {
   "id": "s24",
   "url": "https://docs.x.ai/grok/faq#billing--subscriptions",
   "title": "Grok FAQ: Billing & Subscriptions",
   "publisher": "vendor",
   "quote": "If you still can't complete it, support can escalate the cancellation to the billing team.",
   "supports": "support can escalate a stuck cancellation"
  },
  {
   "id": "s25",
   "url": "https://docs.x.ai/grok/faq#billing--subscriptions",
   "title": "Grok FAQ: Billing & Subscriptions",
   "publisher": "vendor",
   "quote": "Submit your refund request using the xAI Refund Request form.",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s26",
   "url": "https://docs.x.ai/grok/faq#billing--subscriptions",
   "title": "Grok FAQ: Billing & Subscriptions",
   "publisher": "vendor",
   "quote": "Cancel, pause or change a subscription on Google Play",
   "supports": "Google Play purchases are managed in Google Play"
  },
  {
   "id": "s27",
   "url": "https://docs.x.ai/grok/faq#billing--subscriptions",
   "title": "Grok FAQ: Billing & Subscriptions",
   "publisher": "vendor",
   "quote": "You can submit a refund request from X.",
   "supports": "refunds for X Premium go through X"
  },
  {
   "id": "s28",
   "url": "https://x.ai/legal/terms-of-service",
   "title": "Terms of Service (Consumer)",
   "publisher": "vendor",
   "quote": "For questions regarding payments or cancellation, please contact support@x.ai",
   "supports": "the support address for payments and cancellation"
  },
  {
   "id": "s29",
   "url": "https://x.ai/legal/terms-of-service",
   "title": "Terms of Service (Consumer)",
   "publisher": "vendor",
   "quote": "Upon Service termination, you will not be entitled to any refund, except where required by law.",
   "supports": "no refund on termination"
  },
  {
   "id": "s30",
   "url": "https://x.ai/legal/faq",
   "title": "Grok FAQ (Consumer)",
   "publisher": "vendor",
   "quote": "Please go to your Grok mobile app or Grok.com (Settings/Data Controls) to delete or download your data.",
   "supports": "downloading your data"
  },
  {
   "id": "s31",
   "url": "https://x.ai/legal/faq",
   "title": "Grok FAQ (Consumer)",
   "publisher": "vendor",
   "quote": "conversations will be removed from our systems within 30 days.",
   "supports": "deleted conversations are removed within 30 days"
  },
  {
   "id": "s32",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Manage your subscriptions (Apple Support)",
   "publisher": "platform",
   "quote": "Tap Subscriptions.",
   "supports": "the Subscriptions step"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "xAI's pages don't say when access ends after a web cancellation, or whether cancelling sends a confirmation",
   "Apple's cancel page doesn't say when access ends after cancelling",
   "The Google Play steps are Google's general steps; Google's page doesn't describe a confirmation",
   "The plans you can switch between on the web aren't listed in the FAQ",
   "The format of the data download isn't documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Web route: added the Manage Subscription workaround and that support can escalate a stuck cancellation",
    "Refunds: requests go through the xAI Refund Request form (web and Google Play); no refund on termination except where law requires",
    "Google Play route now has Google's own steps instead of a pointer to the help page",
    "Support address now cited from the Terms (it isn't on the billing FAQ)",
    "Added data download from Settings > Data Controls; dropped an unsourced 'safety or security' retention exception",
    "xAI's legal and pricing pages can't be read by our quote checker, so those quotes were confirmed by reading the live pages instead"
   ]
  }
 },
 "delete_account": {
  "url": "https://accounts.x.ai/data",
  "difficulty": "medium",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "supergrok",
  "name": "SuperGrok (Grok)",
  "recipes": [
   {
    "id": "replace-supergrok",
    "title": "General AI assistant",
    "best_year_one_net": 335
   }
  ]
 },
 "page": "https://stackcut.io/cancel/supergrok",
 "json": "https://stackcut.io/exits/supergrok.json",
 "evidence": {
  "packet_revision": "d550cdae2c832216d8c1fa54e9ae81214997229c08550f02beb4f194850bdeb0",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "supergrok--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "supergrok--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-10-08",
    "freshness": {
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     "status": "current",
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     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "supergrok--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}