{
 "id": "streamyard",
 "name": "StreamYard",
 "category": "communication",
 "website": "https://streamyard.com",
 "domains": [
  "streamyard.com"
 ],
 "summary": "Cancel in My Account, Billing (or Manage Plan): click Cancel StreamYard subscription. Paid features last until the plan expires, then the account turns Free. Gotcha: recordings stop being available when the paid term ends and can't be restored, so download them first. Refunds: request within 20 days (60 for yearly).",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Individual plans",
   "applies_to": "Self-serve individual plans, billed weekly, monthly or yearly by StreamYard",
   "who": "The account holder, signed in to the account that pays",
   "method": "self_serve",
   "start_url": "https://streamyard.com/plan/cancel",
   "steps": [
    {
     "do": "Download any recordings you want to keep (Library, three dots next to a recording, Download)",
     "expect": null
    },
    {
     "do": "Log in to your StreamYard account and go to My Account",
     "expect": "Billing or Manage Plan"
    },
    {
     "do": "Select Billing or Manage Plan",
     "expect": "Cancel StreamYard subscription"
    },
    {
     "do": "Click Cancel StreamYard subscription. If you can't see Billing or the button, you are probably signed in to another account: try your other email addresses",
     "expect": null
    }
   ],
   "confirm_by": "Until the plan expires, Account, Billing, Manage Plan, Change plan offers Reactivate subscription for your current plan",
   "effective": "Auto-renewal stops; paid features stay until the plan expires, then the account switches to the Free plan with no further charges",
   "notice": "Plans renew automatically for the same period: cancel before the end of the current period",
   "refund": "Not automatic. Request one on the Self-service Refund Page within 20 days of the charge (weekly and monthly plans) or 60 days (yearly); only the most recent charge is eligible, refunds go to the original payment method, and the account drops to Free immediately. EU residents can withdraw within 14 days with Withdraw from contract",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s34",
    "s35"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Business plan",
   "applies_to": "Self-serve StreamYard Business plans (multi-seat)",
   "who": "The Business plan Owner (the role with Manage billing)",
   "method": "self_serve",
   "start_url": "https://streamyard.com/billing",
   "steps": [
    {
     "do": "Log in to your StreamYard account, go to My Account and select Billing",
     "expect": "Cancel StreamYard subscription"
    },
    {
     "do": "At the bottom of the page, click Cancel StreamYard subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Paid features stay until the plan expires; the account then switches to the Free plan",
   "notice": "Plans renew automatically for the same period: cancel before the end of the current period",
   "refund": "Same refund policy as other self-serve plans: request within 20 days of a monthly charge or 60 days of a yearly one",
   "fees": null,
   "source_ids": [
    "s16",
    "s17",
    "s18",
    "s7",
    "s8",
    "s9",
    "s10"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "StreamYard subscriptions bought through the Apple App Store",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then StreamYard, then Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "No Cancel button, or an expiration message in red text, in Subscriptions",
   "effective": null,
   "notice": null,
   "refund": "Apple processes refunds for App Store purchases: StreamYard does not refund them, so ask Apple",
   "fees": null,
   "source_ids": [
    "s19",
    "s20",
    "s21"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Cancelling moves the account to the Free plan when the paid term ends",
   "evidence": "documented",
   "source_ids": [
    "s4"
   ]
  },
  {
   "type": "downgrade",
   "what": "Switch to a cheaper plan on the Plans page (Choose under the plan). The change is immediate, the renewal date stays the same, and any overpayment becomes in-house credit for future invoices",
   "evidence": "documented",
   "source_ids": [
    "s22",
    "s23"
   ]
  },
  {
   "type": "downgrade",
   "what": "Drop the storage add-on: in Billing, click Manage in the Storage section, select 50 hours - free, then Downgrade hours; billing for it stops at the next renewal",
   "evidence": "documented",
   "source_ids": [
    "s24"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Business plan: in Billing, select Manage seats and use the minus icon to remove seats (not below the 2 seats included)",
   "evidence": "documented",
   "source_ids": [
    "s25",
    "s26"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Non-profit organizations and educational institutions get 10% off monthly and annual plans: contact Support, choose Billing, Payments & Plans, then Discounts for Non-profit organizations, with recent tax-exempt documentation and an account email on the organization's domain",
   "evidence": "documented",
   "source_ids": [
    "s27",
    "s37"
   ]
  }
 ],
 "export": [
  {
   "data": "Recordings in your Library",
   "how": "Log in, click Library in the left menu, click the three dots next to a recording, select Download and follow the flow",
   "format": null,
   "limits": "Download before the paid term ends: recordings stop being available after it and can't be restored",
   "source_ids": [
    "s28",
    "s29",
    "s6"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the paid term; the account then switches to the Free plan",
  "data_kept": "Recordings are no longer available once the paid term expires, and StreamYard says it can't restore them if you reactivate. The Terms say content is retained for 6 months from your last payment after a downgrade to free, after which content more than 12 months old may be deleted",
  "you_lose": [
   "Access to your recordings once the paid term expires",
   "Paid features (the Free plan's limits apply)",
   "Unused add-ons and allowances, which are not reimbursed"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Download recordings before the paid term ends: they can't be restored later",
   "If the cancel link shows 'page not found', there is no active subscription on that account: check other email addresses",
   "Pausing a subscription is no longer available",
   "Cancel the paid plan before deleting the account; deletion is permanent",
   "A refund ends paid access immediately (the account drops to Free)",
   "App Store subscribers cancel and request refunds through Apple"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.streamyard.com/hc/en-us/articles/26832002144916-How-do-I-cancel-my-plan",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "Select Billing or Manage Plan",
   "supports": "where the cancel option is"
  },
  {
   "id": "s2",
   "url": "https://support.streamyard.com/hc/en-us/articles/26832002144916-How-do-I-cancel-my-plan",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "Click on Cancel StreamYard subscription.",
   "supports": "the cancel button"
  },
  {
   "id": "s3",
   "url": "https://support.streamyard.com/hc/en-us/articles/26832002144916-How-do-I-cancel-my-plan",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "If you can't see Billing or the Cancellation button, you're probably logged into another account.",
   "supports": "the wrong-account gotcha"
  },
  {
   "id": "s4",
   "url": "https://support.streamyard.com/hc/en-us/articles/26832002144916-How-do-I-cancel-my-plan",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "After canceling, you can still use your paid features until your plan expires. After that, your account will switch to the Free plan.",
   "supports": "when cancellation takes effect, and the move to Free"
  },
  {
   "id": "s5",
   "url": "https://support.streamyard.com/hc/en-us/articles/26832002144916-How-do-I-cancel-my-plan",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "Click Reactivate subscription",
   "supports": "undoing a cancellation before the plan expires"
  },
  {
   "id": "s6",
   "url": "https://support.streamyard.com/hc/en-us/articles/26832002144916-How-do-I-cancel-my-plan",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "your recordings will no longer be available once the paid term expires. We won't be able to restore them later if you choose to reactivate your subscription.",
   "supports": "recordings are lost when the paid term ends"
  },
  {
   "id": "s7",
   "url": "https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Monthly plans: Requests must be received within 20 days of the date on which the contested charge occurred.",
   "supports": "the refund window for monthly (and weekly) plans"
  },
  {
   "id": "s8",
   "url": "https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Yearly plans: Requests must be received within 60 days of the date on which the contested charge occurred.",
   "supports": "the refund window for yearly plans"
  },
  {
   "id": "s9",
   "url": "https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "All plan users are eligible for a refund, with the exception of Enterprise customers who purchased their subscription through an Order Form.",
   "supports": "who can get a refund"
  },
  {
   "id": "s10",
   "url": "https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Once a refund is processed, your subscription is downgraded to the Free Plan immediately.",
   "supports": "a refund ends paid access"
  },
  {
   "id": "s11",
   "url": "https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Only the most recent charge is eligible for a refund, unless additional charges occur during the refund window.",
   "supports": "which charges can be refunded"
  },
  {
   "id": "s12",
   "url": "https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Follow the instructions and submit your refund request",
   "supports": "the self-service refund request"
  },
  {
   "id": "s13",
   "url": "https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Refunds will be credited exclusively to the original payment method used at the time of purchase.",
   "supports": "where refunds go"
  },
  {
   "id": "s14",
   "url": "https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "If you're a user residing in the European Union, you have the right to withdraw from a purchase within 14 days of the transaction.",
   "supports": "the EU withdrawal right"
  },
  {
   "id": "s15",
   "url": "https://support.streamyard.com/hc/en-us/articles/18796940591508-Terms-of-Service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You may elect to not renew a Subscription Plan by logging into your account and canceling your Subscription Plan before the end of the then-current Subscription Period.",
   "supports": "auto-renewal and when to cancel"
  },
  {
   "id": "s16",
   "url": "https://support.streamyard.com/hc/en-us/articles/30017867698196-How-do-I-cancel-my-StreamYard-Business-plan",
   "title": "How do I cancel my StreamYard Business plan?",
   "publisher": "vendor",
   "quote": "At the bottom of the page, click on Cancel StreamYard subscription",
   "supports": "the Business plan cancel step"
  },
  {
   "id": "s17",
   "url": "https://support.streamyard.com/hc/en-us/articles/30017867698196-How-do-I-cancel-my-StreamYard-Business-plan",
   "title": "How do I cancel my StreamYard Business plan?",
   "publisher": "vendor",
   "quote": "You'll still be able to use your paid features until your plan expires. Following that, your account will switch to the Free plan.",
   "supports": "when a Business cancellation takes effect"
  },
  {
   "id": "s18",
   "url": "https://support.streamyard.com/hc/en-us/articles/4406259283476-StreamYard-Business-Plan-Roles-and-Permissions",
   "title": "StreamYard Business Plan Roles and Permissions",
   "publisher": "vendor",
   "quote": "Manage billing",
   "supports": "the permissions table: only the Owner role has Manage billing"
  },
  {
   "id": "s19",
   "url": "https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "You have purchased your subscription from the Apple App Store. In such cases, Apple is responsible for processing any refund requests, and you must direct such request to Apple.",
   "supports": "subscriptions can be bought through the App Store; Apple handles their refunds"
  },
  {
   "id": "s20",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "cancelling through Apple"
  },
  {
   "id": "s21",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s22",
   "url": "https://support.streamyard.com/hc/en-us/articles/26832142124180-How-do-I-downgrade-upgrade-my-plan",
   "title": "How do I downgrade / upgrade my plan?",
   "publisher": "vendor",
   "quote": "Plan changes take effect immediately, and your billing cycle (renewal date) stays the same.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s23",
   "url": "https://support.streamyard.com/hc/en-us/articles/26832142124180-How-do-I-downgrade-upgrade-my-plan",
   "title": "How do I downgrade / upgrade my plan?",
   "publisher": "vendor",
   "quote": "If the amount you originally paid is greater than the new plan's cost, the difference will be applied as in-house credit, which can be used on future invoices.",
   "supports": "downgrade credit"
  },
  {
   "id": "s24",
   "url": "https://support.streamyard.com/hc/en-us/articles/27202718735764-How-do-I-remove-the-storage-add-on-from-my-plan",
   "title": "How do I remove the storage add-on from my plan?",
   "publisher": "vendor",
   "quote": "You will no longer be billed for the additional storage on your next subscription renewal.",
   "supports": "removing the storage add-on"
  },
  {
   "id": "s25",
   "url": "https://support.streamyard.com/hc/en-us/articles/30018181012372-How-do-I-add-or-remove-seats-on-the-Business-plan",
   "title": "How do I add or remove seats on the Business plan?",
   "publisher": "vendor",
   "quote": "Click the minus icon to decrease seats to the desired amount",
   "supports": "removing Business seats"
  },
  {
   "id": "s26",
   "url": "https://support.streamyard.com/hc/en-us/articles/30018181012372-How-do-I-add-or-remove-seats-on-the-Business-plan",
   "title": "How do I add or remove seats on the Business plan?",
   "publisher": "vendor",
   "quote": "It is not possible to reduce your seats below the 2 seats included in the Business plan.",
   "supports": "the seat minimum"
  },
  {
   "id": "s27",
   "url": "https://support.streamyard.com/hc/en-us/articles/30654878464916-Sponsorships-Price-Match-and-Discounts",
   "title": "Sponsorships, Price Match and Discounts",
   "publisher": "vendor",
   "quote": "we are pleased to offer a 10% discount on our annual and monthly plans for non-profit organizations and educational institutions",
   "supports": "the nonprofit and education discount"
  },
  {
   "id": "s28",
   "url": "https://support.streamyard.com/hc/en-us/articles/30245749956884-If-I-downgrade-to-Free-will-my-recordings-still-be-available",
   "title": "If I downgrade to Free, will my recordings still be available?",
   "publisher": "vendor",
   "quote": "Click on three dots next to a recording",
   "supports": "how to download recordings"
  },
  {
   "id": "s29",
   "url": "https://support.streamyard.com/hc/en-us/articles/30245749956884-If-I-downgrade-to-Free-will-my-recordings-still-be-available",
   "title": "If I downgrade to Free, will my recordings still be available?",
   "publisher": "vendor",
   "quote": "Select Download and follow the flow",
   "supports": "the download step"
  },
  {
   "id": "s30",
   "url": "https://support.streamyard.com/hc/en-us/articles/18796940591508-Terms-of-Service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "we will retain your Content for a period of 6 (six) months starting from your last payment of a Subscription Fee",
   "supports": "content retention after a downgrade to free"
  },
  {
   "id": "s31",
   "url": "https://support.streamyard.com/hc/en-us/articles/18796940591508-Terms-of-Service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Unused add-ons, features, allowances or any other items of your Subscription Plan will not be reimbursed",
   "supports": "unused add-ons aren't refunded"
  },
  {
   "id": "s32",
   "url": "https://support.streamyard.com/hc/en-us/articles/12978117469460-My-subscription-is-paused",
   "title": "My subscription is paused",
   "publisher": "vendor",
   "quote": "Pausing a subscription is no longer available.",
   "supports": "no pause option"
  },
  {
   "id": "s33",
   "url": "https://support.streamyard.com/hc/en-us/articles/26323950784660-How-do-I-delete-my-account",
   "title": "How do I delete my account?",
   "publisher": "vendor",
   "quote": "If you have an active paid subscription, you must cancel your plan first if you wish to delete your account.",
   "supports": "cancel before deleting"
  },
  {
   "id": "s34",
   "url": "https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Scroll to the section below Cancel subscription and click Withdraw from contract",
   "supports": "where the EU withdrawal button is"
  },
  {
   "id": "s35",
   "url": "https://support.streamyard.com/hc/en-us/articles/26832002144916-How-do-I-cancel-my-plan",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "Canceling your subscription will stop the auto-renewal of your plan.",
   "supports": "cancelling stops auto-renewal"
  },
  {
   "id": "s36",
   "url": "https://support.streamyard.com/hc/en-us/articles/18796940591508-Terms-of-Service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "we may delete from your StreamYard library, your Content that is more than 12 (twelve) months old",
   "supports": "older content may be deleted after the retention period"
  },
  {
   "id": "s37",
   "url": "https://support.streamyard.com/hc/en-us/articles/30654878464916-Sponsorships-Price-Match-and-Discounts",
   "title": "Sponsorships, Price Match and Discounts",
   "publisher": "vendor",
   "quote": "Discounts for Non-profit organizations",
   "supports": "where to apply for the discount"
  },
  {
   "id": "s38",
   "url": "https://support.streamyard.com/hc/en-us/articles/26323950784660-How-do-I-delete-my-account",
   "title": "How do I delete my account?",
   "publisher": "vendor",
   "quote": "Performing the steps below will permanently delete your StreamYard account together with all your account data.",
   "supports": "account deletion is permanent"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Enterprise subscriptions bought through an Order Form follow their contract; StreamYard's help doesn't publish how to cancel them or the notice needed",
   "When access ends after cancelling through Apple isn't stated by StreamYard",
   "Whether the cancel flow asks for a reason or shows an offer isn't documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the individual, Business and App Store routes against StreamYard's cancel, Business cancel, roles, refund, plan change, storage, seats, discount, recordings, pause and deletion articles and its Terms; steps, start pages, refund windows and retention terms confirmed",
    "Individual route: dropped plan names that no quoted source gives",
    "Non-profit discount: added how to apply and what to send (s37)",
    "Added a source for the tip that account deletion is permanent (s38)"
   ]
  }
 },
 "delete_account": {
  "url": "https://streamyard.com/account/settings",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/streamyard",
 "json": "https://stackcut.io/exits/streamyard.json",
 "evidence": {
  "packet_revision": "13e53c2e2dab0cba6950e8edd60792681eb72766b834ab00914ae8bb8f2b1214",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "streamyard--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "streamyard--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "streamyard--apple-app-store--r3",
    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}