{
 "id": "stan_store",
 "name": "Stan",
 "category": "marketing_sales",
 "website": "https://stan.store",
 "domains": [
  "stan.store",
  "stanwith.me"
 ],
 "summary": "Cancel in the Stan admin under Settings, Billing, Cancel Subscription; access lasts until the billing cycle ends. Plans started in the iPhone app are cancelled through Apple. Cancel before your billing date: after it, the cancel waits a full cycle. Cancel your customers' memberships first, or they keep being charged.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Creator and Creator Pro plans (monthly or yearly) started on the Stan website",
   "who": "The Stan account holder",
   "method": "self_serve",
   "start_url": "https://admin.stan.store/account_settings/?tab=billing&trigger=cancellation",
   "steps": [
    {
     "do": "Log in to your Stan Store account at admin.stan.store and click the Settings tab in the bottom left menu",
     "expect": "Billing"
    },
    {
     "do": "Go to the Billing tab and click Cancel Subscription",
     "expect": "the remaining questions to cancel your account"
    },
    {
     "do": "Answer the remaining questions to finish cancelling",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can use your account until the end of the current billing cycle, and you aren't billed again. A cancellation made after an invoice period has opened (on or after the billing date) doesn't take effect until the next billing date",
   "notice": "Cancel before your billing date. If you cancel after the charge is attempted, the subscription is set to cancel at the next billing date and Stripe keeps attempting the charge",
   "refund": "Refunds aren't automatic: email friends@stanwith.me. They are reviewed manually and need the subscription fully cancelled, a payment within the last 30 days and from one billing period; no refunds for non-usage. Upgrades or downgrades may get a prorated refund for unused time",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Monthly Creator or Creator Pro plans started in the Stan app on iPhone or iPad with an Apple ID (the app sells no annual plans)",
   "who": "The Apple Account that bought the plan",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On the iPhone or iPad, open Settings, tap your name, then Subscriptions",
     "expect": "your subscriptions"
    },
    {
     "do": "Tap the Stan subscription, then Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled",
   "effective": null,
   "notice": "To avoid being charged after the 14-day free trial, cancel during the trial; Apple advises cancelling at least 24 hours before a trial ends",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s35"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move from Creator Pro ($99/month or $948/year) to Creator ($29/month or $300/year): Settings, Billing, Change Plan, pick Monthly or Yearly, Downgrade plan, then Yes, I Understand. The change waits for the end of the current billing cycle, and appears only 30 days after upgrading to Pro",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s20",
    "s21",
    "s22",
    "s23",
    "s24"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly billing on the website: Creator is $300/year instead of $29/month, Creator Pro $948/year instead of $99/month. Annual plans can't be bought in the app",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s24",
    "s17"
   ]
  }
 ],
 "export": [
  {
   "data": "Sales and orders (including custom checkout field responses) and your customer list",
   "how": "Go to the Income tab, filter to the product you want, and click Download CSV; the Customers tab has its own export",
   "format": "CSV",
   "limits": "Custom field responses are only included in exports from the Income tab",
   "source_ids": [
    "s25",
    "s26"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle",
  "data_kept": "Cancelling keeps your products, analytics, emails and settings on Stan; log back in and add a card to reactivate (charged right away). Deleting the account is separate: it is deleted automatically 7 days after you confirm",
  "you_lose": [
   "Access to your Stan account after the billing cycle ends; reactivating charges your card right away and puts your store live again",
   "Everything, if you also delete the account (Settings, Security, Delete My Account)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "After Cancel Subscription you follow some remaining questions before the cancellation completes",
  "tips": [
   "Before cancelling, cancel each customer's membership subscription (Customers, customer name, three dots next to Subscriptions, Cancel Subscription), or customers keep being charged",
   "Deleting a product doesn't cancel the customer subscriptions attached to it",
   "Cash out your funds from the Income tab before cancelling",
   "Stan has no pause: cancel and reactivate later; store data is kept",
   "Plans started in the iOS app can only be cancelled through Apple, not on the website",
   "Refunds are never started automatically: email friends@stanwith.me from the account's email address",
   "Deleting the account (Settings, Security, Delete My Account, type DELETE) is permanent after 7 days"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.stan.store/article/102-how-to-cancel-your-stan-account",
   "title": "How to Cancel Your Stan Subscription",
   "publisher": "vendor",
   "quote": "Click the Settings tab in the bottom left menu.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s2",
   "url": "https://help.stan.store/article/102-how-to-cancel-your-stan-account",
   "title": "How to Cancel Your Stan Subscription",
   "publisher": "vendor",
   "quote": "Click Cancel Subscription and follow the steps.",
   "supports": "the cancel step"
  },
  {
   "id": "s3",
   "url": "https://help.stan.store/article/102-how-to-cancel-your-stan-account",
   "title": "How to Cancel Your Stan Subscription",
   "publisher": "vendor",
   "quote": "You'll be able to access your account until the end of your current billing cycle.",
   "supports": "when access ends"
  },
  {
   "id": "s4",
   "url": "https://help.stan.store/article/354-can-i-pause-my-account",
   "title": "How to Pause Your Stan Subscription",
   "publisher": "vendor",
   "quote": "Log in to your Stan account and click on the Settings tab in the bottom left-hand corner.",
   "supports": "signing in and opening Settings"
  },
  {
   "id": "s5",
   "url": "https://help.stan.store/article/354-can-i-pause-my-account",
   "title": "How to Pause Your Stan Subscription",
   "publisher": "vendor",
   "quote": "Then, click Cancel Subscription and follow the remaining questions to cancel your account.",
   "supports": "the questions shown before the cancel completes"
  },
  {
   "id": "s6",
   "url": "https://help.stan.store/article/429-stans-refund-policy",
   "title": "Stan's Refund Policy",
   "publisher": "vendor",
   "quote": "Any cancellation that happens after an invoice period has been opened does not cancel with immediate effect.",
   "supports": "cancelling after the billing date waits a cycle"
  },
  {
   "id": "s7",
   "url": "https://help.stan.store/article/429-stans-refund-policy",
   "title": "Stan's Refund Policy",
   "publisher": "vendor",
   "quote": "Your subscription must be fully canceled. We are unable to refund payments for active subscriptions.",
   "supports": "refunds need a cancelled subscription"
  },
  {
   "id": "s8",
   "url": "https://help.stan.store/article/429-stans-refund-policy",
   "title": "Stan's Refund Policy",
   "publisher": "vendor",
   "quote": "The payment must have been within the last 30 days.",
   "supports": "the 30-day refund window"
  },
  {
   "id": "s9",
   "url": "https://help.stan.store/article/429-stans-refund-policy",
   "title": "Stan's Refund Policy",
   "publisher": "vendor",
   "quote": "We are unable to offer refunds based on non-usage of the platform.",
   "supports": "no refunds for non-usage"
  },
  {
   "id": "s10",
   "url": "https://help.stan.store/article/429-stans-refund-policy",
   "title": "Stan's Refund Policy",
   "publisher": "vendor",
   "quote": "if you're looking to be refunded for your payment, please let us know at friends@stanwith.me for next steps!",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s11",
   "url": "https://help.stan.store/article/429-stans-refund-policy",
   "title": "Stan's Refund Policy",
   "publisher": "vendor",
   "quote": "Please note that our system does not initiate refunds by default.",
   "supports": "refunds are not automatic"
  },
  {
   "id": "s12",
   "url": "https://help.stan.store/article/429-stans-refund-policy",
   "title": "Stan's Refund Policy",
   "publisher": "vendor",
   "quote": "Refunds are manually reviewed as needed by our Support Team to account for any extenuating circumstances.",
   "supports": "refunds are reviewed manually"
  },
  {
   "id": "s13",
   "url": "https://help.stan.store/article/406-how-to-subscribe-on-the-stan-mobile-app",
   "title": "How to Subscribe on the Stan Mobile App",
   "publisher": "vendor",
   "quote": "If you subscribed via the mobile app, you can only change your plan in the App Settings, and you can only cancel through Apple.",
   "supports": "app subscriptions are cancelled through Apple"
  },
  {
   "id": "s14",
   "url": "https://help.stan.store/article/406-how-to-subscribe-on-the-stan-mobile-app",
   "title": "How to Subscribe on the Stan Mobile App",
   "publisher": "vendor",
   "quote": "The Stan mobile app is currently only available on iPhone and iPad through the iOS App Store.",
   "supports": "the app is iOS only (no Google Play route)"
  },
  {
   "id": "s15",
   "url": "https://help.stan.store/article/406-how-to-subscribe-on-the-stan-mobile-app",
   "title": "How to Subscribe on the Stan Mobile App",
   "publisher": "vendor",
   "quote": "If you decide Stan is not for you, you can cancel at any time during your 14-day free trial to avoid a subscription charge.",
   "supports": "cancel during the trial to avoid a charge"
  },
  {
   "id": "s16",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple cancel steps"
  },
  {
   "id": "s17",
   "url": "https://help.stan.store/article/406-how-to-subscribe-on-the-stan-mobile-app",
   "title": "How to Subscribe on the Stan Mobile App",
   "publisher": "vendor",
   "quote": "Please note that at this time, it is not possible to subscribe to an annual subscription to Stan in the App.",
   "supports": "the app sells monthly plans only"
  },
  {
   "id": "s18",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s19",
   "url": "https://help.stan.store/article/32-how-to-upgrade-downgrade-your-stan-subscription",
   "title": "How to Upgrade/Downgrade Your Stan Subscription",
   "publisher": "vendor",
   "quote": "Select the Billing tab and then click Change Plan.",
   "supports": "where to downgrade"
  },
  {
   "id": "s20",
   "url": "https://help.stan.store/article/32-how-to-upgrade-downgrade-your-stan-subscription",
   "title": "How to Upgrade/Downgrade Your Stan Subscription",
   "publisher": "vendor",
   "quote": "Select between Monthly or Yearly subscription and click Downgrade plan.",
   "supports": "the downgrade step"
  },
  {
   "id": "s21",
   "url": "https://help.stan.store/article/32-how-to-upgrade-downgrade-your-stan-subscription",
   "title": "How to Upgrade/Downgrade Your Stan Subscription",
   "publisher": "vendor",
   "quote": "your plan change will be scheduled and will not go into effect until the end of your current billing cycle.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s22",
   "url": "https://help.stan.store/article/32-how-to-upgrade-downgrade-your-stan-subscription",
   "title": "How to Upgrade/Downgrade Your Stan Subscription",
   "publisher": "vendor",
   "quote": "Once you upgrade to the Creator Pro plan, the option to downgrade to the Creator plan will become available after 30 days.",
   "supports": "the 30-day wait before downgrading"
  },
  {
   "id": "s23",
   "url": "https://help.stan.store/article/31-creator-vs-creator-pro",
   "title": "Creator vs. Creator Pro",
   "publisher": "vendor",
   "quote": "$29/month (or $300/year)",
   "supports": "Creator plan prices"
  },
  {
   "id": "s24",
   "url": "https://help.stan.store/article/31-creator-vs-creator-pro",
   "title": "Creator vs. Creator Pro",
   "publisher": "vendor",
   "quote": "$99/month (or $948/year)",
   "supports": "Creator Pro plan prices"
  },
  {
   "id": "s25",
   "url": "https://help.stan.store/article/219-i-added-additional-fields-to-my-checkout-how-do-i-access-this-information",
   "title": "How to Access Custom Field Responses from Your Checkout",
   "publisher": "vendor",
   "quote": "Click the Download CSV button.",
   "supports": "the CSV export"
  },
  {
   "id": "s26",
   "url": "https://help.stan.store/article/219-i-added-additional-fields-to-my-checkout-how-do-i-access-this-information",
   "title": "How to Access Custom Field Responses from Your Checkout",
   "publisher": "vendor",
   "quote": "Custom field responses are only included when exporting from the Income tab. Exporting from the Customers tab will not include this data.",
   "supports": "which tab to export from"
  },
  {
   "id": "s27",
   "url": "https://help.stan.store/article/102-how-to-cancel-your-stan-account",
   "title": "How to Cancel Your Stan Subscription",
   "publisher": "vendor",
   "quote": "All your store progress—including products, analytics, emails, and more—will remain safely on Stan.",
   "supports": "data kept after cancelling"
  },
  {
   "id": "s28",
   "url": "https://help.stan.store/article/354-can-i-pause-my-account",
   "title": "How to Pause Your Stan Subscription",
   "publisher": "vendor",
   "quote": "After clicking submit, your credit card on file will be charged right away, and your Stan Store will be live!",
   "supports": "reactivation charges right away and puts the store live"
  },
  {
   "id": "s29",
   "url": "https://help.stan.store/article/102-how-to-cancel-your-stan-account",
   "title": "How to Cancel Your Stan Subscription",
   "publisher": "vendor",
   "quote": "The account will be automatically deleted in 7 days.",
   "supports": "account deletion timing"
  },
  {
   "id": "s30",
   "url": "https://help.stan.store/article/102-how-to-cancel-your-stan-account",
   "title": "How to Cancel Your Stan Subscription",
   "publisher": "vendor",
   "quote": "Type 'DELETE' into the field, and click Permanently Delete My Account.",
   "supports": "the account deletion step"
  },
  {
   "id": "s31",
   "url": "https://help.stan.store/article/26-how-to-cancel-or-pause-your-customers-subscription",
   "title": "How to Cancel Your Customer's Subscription",
   "publisher": "vendor",
   "quote": "If you cancel your Stan account, you'll need to cancel your customers' subscriptions manually. Otherwise, they'll continue to get charged.",
   "supports": "customer memberships keep charging"
  },
  {
   "id": "s32",
   "url": "https://help.stan.store/article/26-how-to-cancel-or-pause-your-customers-subscription",
   "title": "How to Cancel Your Customer's Subscription",
   "publisher": "vendor",
   "quote": "Click on the three dots next to Subscriptions and select Cancel Subscription.",
   "supports": "how to cancel a customer's membership"
  },
  {
   "id": "s33",
   "url": "https://help.stan.store/article/354-can-i-pause-my-account",
   "title": "How to Pause Your Stan Subscription",
   "publisher": "vendor",
   "quote": "Cash out your hard-earned funds from your Income tab.",
   "supports": "cash out before cancelling"
  },
  {
   "id": "s34",
   "url": "https://help.stan.store/article/102-how-to-cancel-your-stan-account",
   "title": "How to Cancel Your Stan Subscription",
   "publisher": "vendor",
   "quote": "Stan doesn't currently offer a way to pause your subscription—but you can cancel anytime and come back when you're ready.",
   "supports": "no pause option"
  },
  {
   "id": "s35",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "Apple's trial cancel timing"
  },
  {
   "id": "s36",
   "url": "https://help.stan.store/article/26-how-to-cancel-or-pause-your-customers-subscription",
   "title": "How to cancel or pause your customer's subscription",
   "publisher": "vendor",
   "quote": "Deleting a product from your Stan Store will not cancel your customers' subscriptions.",
   "supports": "deleting a product leaves customer subscriptions billing"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "What confirms a web cancellation (an email or a Billing status) is not documented",
   "Whether Stan's Terms of Service add cancellation or refund terms beyond the help center's isn't confirmed",
   "Whether Stan refunds Apple-billed plans is not stated",
   "The exact steps for the Customers tab export are not documented beyond its existence"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked both routes, pay_less, export and after_cancel against Stan's help center and Apple's cancel page; route facts confirmed (the start link is the help center's Cancel My Subscription link)",
    "Stan subscriptions can't be paid with PayPal (a debit or credit card is required), so no PayPal route is needed",
    "Added that deleting a product doesn't cancel customers' subscriptions",
    "Rewrote the Terms of Service note for readers"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/stan_store",
 "json": "https://stackcut.io/exits/stan_store.json",
 "evidence": {
  "packet_revision": "0a76d0c7365793720d62e4f032d29dd8d380bc4e6e5e90eee9190e069ed9c05f",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "stan-store--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "stan-store--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}